Indoor pool, pool loungers

Reviews of Ringhotel Loew's Merkur

4 out of 5
Ringhotel Loew's Merkur
Pillenreuther Str. 1, Nuremberg, BY

Reviews

8.0

Very good

Rating 10 - Excellent. 109 out of 351 reviews" "
Rating 8 - Good. 148 out of 351 reviews" "
Rating 6 - Okay. 67 out of 351 reviews" "
Rating 4 - Poor. 19 out of 351 reviews" "
Rating 2 - Terrible. 8 out of 351 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rolf

Stayed 2 nights in Jul 2023
Response from Ringhotel antwortet on 11 Jul 2023
Lieber Gast, vielen Dank für Ihre Bewertung Ihres Aufenthaltes in unserem Hause. Wir hoffen, Sie haben eine schöne und erlebnisreiche Zeit in Nürnberg erbracht. Mit freundlichen Grüßen Ihr Team vom Ringhotel Loew's Merkur

8/10 Good

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Ringhotel antwortet on 8 Jun 2023
Lieber Gast, vielen Dank für Ihre Bewertung. Wir hoffen, Sie hatten einen schönen und erfolgreichen Aufenthalt in Nürnberg. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber

6/10 Okay

Lukas

Stayed 2 nights in Apr 2023
Response from Ringhotel antwortet on 29 Apr 2023
Lieber Gast, vielen Dank für Ihre Bewertung Ihres Aufenthaltes in unserem Hause. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ringhotel antwortet on 29 Apr 2023
Lieber Gast, herzlichen Dank für Ihre Bestnoten, die Sie Ihrem Aufenthalt in unserem Hause geben. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber

2/10 Terrible

Christopher

Stayed 2 nights in Feb 2023
Response from Ringhotel antwortet on 4 Mar 2023
Lieber Gast, vielen Dank für Ihre Bewertung. Schade, das wir Sie nicht hundertprozentig zufriedenstellen konnten. Ich hoffe, Sie hatten dennoch einen schöne und erfolgreichen Aufenthalt in Nürnberg. Mit freundlichen Grüßen Ihr Team vom Ringhotel Loew's Merkur

8/10 Good

Hosheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ringhotel antwortet on 14 Oct 2022
Lieber Gast, vielen Dank für Ihre freundloche Bewertung. Mit freundlichen Grüßen Peter Löw

10/10 Excellent

Dobromila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A lovely clean hotel, it had all we needed for our stay, also very thoughtfully quipt. The breakfast was delicious. AC available as it was hot outside. Very friendly staff and it's suited in beautiful town walking distance to the stunning Laon cathedral. We really enjoyed our stay and would definitely stay there again.
Stayed 1 night in Aug 2022
Response from Ringhotel answers on 15 Aug 2022
Dear guest, thank you for this wonderful feedback. We are all happy to read that you enjoyed your stay at our hotel and loved our old medieval city. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ringhotel antwortet on 21 Jun 2022
Lieber Gast, vielen Dank für Ihre Bewertung. Ich hoffe, Sie hatten einen recht schönen und erfolgreichen Aufenthalt in Nürnberg. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber und das Team des Ringhotel Loew's Merkur

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
S+T visit
Overall a good hotel. Only gripes were the bed mattress (springs could be felt) and no aircon in rooms (although a fan appeared on last day of stay). Staff were very helpful and couldn't have been more pleasant.
Stayed 4 nights in May 2022
Response from Ringhotel answers on 13 May 2022
Dear guest, thank you for your pleasant feedback. We are very happy to read that you enjoyed your stay at our hotel. Thank you especially for tyour wonderful compliments about my staff. Yours sincerely Peter Löw, your host

10/10 Excellent

ben

Stayed 1 night in May 2022
Response from Ringhotel antwortet on 13 May 2022
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich bei uns sehr wohl gefühlt haben. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber und das Team des Ringhotel Loew's Merkur

4/10 Poor

Emily lynn

Stayed 2 nights in May 2022

10/10 Excellent

Bahi

Stayed 1 night in Apr 2022
Response from Ringhotel antwortet on 1 May 2022
Lieber Gast, vielen Dank für Ihre schöne Bewertung Ihres Aufenthaltes in unserem Hotel. Wir freuen uns, dass Sie sich rundherum wohl gefühlt haben und dies uns auch wissen lassen. Mit freundlichen Grüßen Peter Löw, Ihr Gastgeber und das Team des Ringhotel Loew's Merkur

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely upgraded hotel!
Stayed 1 night in Apr 2022
Response from Ringhotel answers on 18 Apr 2022
Dear guest, thank you for your nice feedback. We are very happy to read that you enjoyed your stay at our hotel. Thanks a lot. We are looking forward to welcoming you again. Yours sincerely Peter Löw, Your host.

4/10 Poor

Samantha

Travelled with family
Disliked: Staff & service, amenities
The receptionist Nina L. was very rude. I stayed there for two nights and every exchange with her was unpleasant. I wouldn’t book a room there again.
Stayed 2 nights in Mar 2022
Response from Ringhotel answers on 9 Mar 2022
Dear guest, thank you for your feedback. We regret that we could not convey he service quality you expected. I hope that you nevertheless had a pleasant stay and goofd time in Nuremberg. Yours sincerely Peter Löw, your host

8/10 Good

C M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central good value hotel.
Good value and nice hotel close to main train station and old city. Blackout blinds were great, bed comfortable and nicely decorated. Staff friendly and helpful, although bar staff not very responsive or to hand. Pool nice but sauna not on.
Stayed 2 nights in Feb 2022
Response from Ringhotel answers on 4 Mar 2022
Dear guest, thank you for your commentary. We are very pleased to read they you enjoyed your stay at our hotel. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

10/10 Excellent

Wim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Dec 2021
Response from Ringhotel answers on 4 Jan 2022
Dear guest, thank you for your wonderful recommendation. We are pleased to read that you enjoyed your stay so much. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

10/10 Excellent

Wai Kuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Ringhotel answers on 28 Dec 2021
Dear guest, Thank you for your Feedback. We are pleased to read that you enjoyed your stay at our hotel. Yours sincerely Peter Löw, your host

6/10 Okay

Robbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only concern I had was during check-in. My guest hadn't shown up when I was there to check in. They would not let me check-in until my partner arrived. I told them we would come by and make the covid test. But they made me wait almost 4 hours to check in. The other strange thing is how little time one gets to spend there. 1600 hrs check in time and 1100 hrs check out.. but other than that, spectacular facilities and delicious breakfast.
Stayed 1 night in Oct 2021
Response from Ringhotel answers on 11 Oct 2021
Dear guest, thank you for your Feedback. We are pleased to read that you enjoyed your stay. Check-in and Check Out-times are standard and to be found everywhere in international hospitality. We recommend all our guests to arrive already with a valid negative test result, if they are not vaccinated. I hpe you enjoyed your stay in Nuremberg. Yours sincerely Peter Löw, your host

10/10 Excellent

stefanos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay by the station
Great position just a short walk from central station. A bit small rooms but comfy beds. Very nice and clean pool and sauna. Area full of restaurants.
Stayed 4 nights in Dec 2019
Response from Ringhotel answers on 5 Jan 2020
Dear guest, thank you for your very friendly recommendation of our hotel. We are very pleased to read that you enjoyed your stay so much. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host .

10/10 Excellent

Camden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ringhotel answers on 23 Dec 2019
Dear guest, thank you for your wonderful feedback. We wish you a merry Christmas and a happy New year. Yours sincerely Peter Löw, your host

10/10 Excellent

E-Man, Southwest Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Old Town, safe area, good breakfast
Stayed 1 night in Dec 2019
Response from Ringhotel answers on 21 Dec 2019
Dear guest, thank you very much for your wonderful Feedback. We wish you a merry Christmas and a Happy New Year. Yours sincerely Peter Löw, your host

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
The rooms were very outdated, nothing like the pictures. The windows let in a ton of cold air and we're right by the head of the bed, so I kept waking up with a sore throat. It was also quite lound. Not sure how they can say those rooms were soundproof. The people in the restaurant weren't very friendly either. It is at least next to the train station.
Stayed 2 nights in Dec 2019
Response from Ringhotel answers on 16 Dec 2019
Dear guest, thank you for your Feedback. We regret that you did not find the comfort you expected. We immediately will check the frame of the window and why it did not shut properly. That explains also, why soundproof was not sufficiently. I hope you had nevertheless a successful and pleasant stay in Nuremberg. Yopurs sincerely Peter Löw, your host.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction just outside our window was loud and woke us up every morning.
Stayed 2 nights in Dec 2019
Response from Ringhotel answers on 10 Dec 2019
Dear guest, thank you for your work. I regret that you could not find the relaxation you were looking for. The construction is not in our resonisibility but we are very happy that these construction works come to an end in ther next days. I hope you had a pleasant stay in Nuremberg. Yours sincerely Peter Löw, your host

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID
In the 1980’s when this hotel was last refurbished, standards were not so high. It needs overhauling really desperately. Only soap out of a cheap dispenser, no shampoo/conditioner/moisturiser. VERY noisy as is located next to a road and a railway. Not cheap!
Stayed 4 nights in Nov 2019
Response from Ringhotel answers on 23 Nov 2019
Dear guest, thank you for your feedback. Obviously you expect a chemist's while entering a Hotel bath room. By the way. Our Hotel is located close to the central station and is within walking distance to our beautiful City centre. Our hotel has a history of 90 years over three generations and the last refurbishment of 12 hotel rooms has been finished 5 weeks ago. Our hotel is continuosly working on its permanent process of modernaziation. Yours sincerely Peter Löw, your host

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was phenomenal. We had an awesome stay.
Stayed 2 nights in Oct 2019
Response from Ringhotel answers on 19 Oct 2019
Dear guest, thank you for your enthusiastic reedback regarding our breakfast. We are happy to read that you enjoyed it so much. Yours sincerely Peter Löw, your host and the team of Ringhotel Loew's Merkur

6/10 Okay

Jim

Travelled with group
Liked: Room comfort
Stayed 1 night in Oct 2019
Response from Ringhotel answers on 13 Oct 2019
Dear gurst, thank you for your feedback. We hope that you had a successful and pleasant time in Nuremberg. Yours sincerely Peter Löw, your host

8/10 Good

Hunter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place, Not so nice service incident
Been here over 5 times usually pretty good service and it's pretty clean. Come here mainly for it's close location to the shops and train station. Most recent trip was this past Friday and as soon as we got to check in instant terrible service women at the the counter hates Americans and was very rude. Quote "When did you make the reservation three minutes ago?" With an eyeroll and then turned around and gossiped to the other women behind the counter making comments about Americans. Note we live here in Germany and again stayed here multiple times before, set a distaste for the place the rest of the trip. Other than that incident the past workers were always happy to help and give directions when needed.
Stayed 1 night in Sep 2019

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and very convenient while traveling by train
Stayed 3 nights in May 2019
Response from Ringhotel answers on 31 May 2019
Dear guest, thank you for your warm and friendly feedback. We are happy to read that you enjoyed your stay at our hotel so much. Yours sincerely Peter Löw, your host

6/10 Okay

Yiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with easy access to station and City
The only Problem was the construction outside between hotel and Train station, tricky to get to the hotel, there are signs pointing to the hotel. Convenient to walk to the city
Stayed 1 night in May 2019
Response from Ringhotel answers on 31 May 2019
Dear guest, thank you for your feedback. As you already mentioned we have put a lot of signs so that our guests find the Hotel quite easily despite the construction area. By the way - the construction will become a nice and cozy park, not a building. Yours sincerely Peter Löw, your host

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ringotel answers on 29 May 2019
Dear guest, thank you for your feedback. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

6/10 Okay

Al

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not even a proper place to put my shaving kit and brush/paste! No closet/drawer...not even an extra chair to let anyone sit! Look at how much I paid!
Stayed 5 nights in May 2019
Response from Ringhotel answers on 26 May 2019
Dear guest, thank you for your Feedback. Due to your anonymity I cannot spot which room you stayed. Thank you for your understanding.that I cannot comment on your remarks. I hope that you had a successful and enjoyable stay in Nuremberg. Yours sincerely Peter Löw, your host

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient to railway station and local rail services. A lot of construction in the vacinity. Hotel older, but well kept. Staff friendly and helpful.
Stayed 1 night in May 2019
Response from Ringhotel answers on 9 May 2019
Dear guest, thank you for your Feedback. We hope that you had a successful and enjoyable stay in my hometown Nuremberg. WE are looking Forward to welcoming you again. Yours sincerely Peter Löw, your host

10/10 Excellent

Mr Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, very well located & Service
Stayed 3 nights in Mar 2019
Response from Ringhotel answers on 13 Mar 2019
Dear guest, thank you very much for your wonderful Feedback and gentle recommendation. We are all very pleased to read that you enjoyed your stayx at our Hotel so much. We are looking forward to welcoming yopu again. Yours sincerely Peter Löw, your host and the team of Ringhotel Loew's Merkur

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous value for money
Great warm clean hotel, with a fantastic breakfast in the morning
Stayed 1 night in Dec 2018
Response from Ringhotel answers on 17 Jan 2019
Dear guest, thank you for your wonderful Feedback. We are all very happy to read that you enjoyed your stay so much and recommend us so warmly . We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

8/10 Good

FARROKH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ringhotel answers on 3 Jan 2019
Dear guest, thank you for your review. We wish you a good start in a happy new year. Yours sincerely Peter Löw, your host

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ringhotel answers on 6 Dec 2018
Dear guest, thank you for your feedback. We are pleased to read that you enjoyed your stay at our hotel. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't book if English speaker/air conditioning
There was no air conditioning, and the room was very hot when day temperatures exceeded 22c. Also all English speaking TV stations we're unwatchable. Cut out or sound screecher.
Stayed 4 nights in Oct 2018
Response from Ringhotel answers on 26 Oct 2018
Dear guest, thank you for your Feedback. We offer more than 60 TV-Programms in different languages. I regret that you did not find a suitable broadcasting Programm that matched with your needs. Rooms with A/C can be booked and I am very sure that we informed you about the room category where A/C is included. Yours sincerely Peterv LÖw, your host

6/10 Okay

Sergobriga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Ringhotel answers on 3 Oct 2018
Dear guest, thank you for your Feedback. Yours sincerely Peter Low, your host

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising gem
Brilliant friendly staff. spacious rooms and great wheelchair access despite decieving step at entrance (they have a portable ramp
Stayed 1 night in Sep 2018
Response from Ringhotel answers on 29 Sept 2018
Dear guest, thank you for your wonderful feedback. We are happy to read that you enjoyed your stay so much. Yours sincerely Peter Löw, your host and the team of Ringhotel Loew's Merkur

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ringhotel answers on 26 Aug 2018
Dear guest, thank you for your Feedback and staying with us. Yours sincerely Peter Löw, your host

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ringhotel Loew's Merkur answers on 22 Aug 2018
Dear guest, thank you for your feedback. We hope you had a pleasant stay in Nuremberg. We are looking forward to welcomuing you again. Yours sincerely Peter Löw, your host

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American Travelers well pleased!
We found the room to be large, clean and comfortable. The location was just right for our early morning train trip to Frankfort. We could not have been more pleased!
Stayed 1 night in Jun 2018
Response from Ringhotel answers on 25 Jun 2018
Dear guest, thank you for your wonderful feedback. We are happy to read that you enjoyed your stay at our hotel so much. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host

2/10 Terrible

Lana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated, tiny stuffy room with no air conditioner
Worst hotel I've stayed in Germany! There is no air conditioner and the tiny room gets very stuffy. If you open the window, the noise won't let you sleep at the hotel is right at the very busy street and right next to the train station. The hotel is outdated. I remember that furniture and curtains style from the early 90s when I traveled in Europe. Also, the elevator only goes to the 4th floor, so if they give you a room on the 5th floor, you'll have to drag your suitcase up two fleets of stairs. This hotel is terrible and not worth even quarter of the money you have to pay!
Stayed 1 night in Jun 2018
Response from Ringhotel answers on 16 Jun 2018
Dear guest, thank you for your Feedback. We regret that you did not find the comfort you expected. Due to your anonymity I can not track the hotel room you booked. We offer a lot of rooms with air condition on request and availability on a different category. Unfortunately I have no idea why you didn't book a room in such a category. Please let me add to other readers that you stayed in Nuremberg at a time while this city was suffering under a heat wave we never had in June before in my lifetime - and I am quite old. And I may add that we had in Nuremberg the warmest month of April and the warmest month of May since we started recording weather reports in 1881. I would appreciate if you could inform your honored Mr president that climate change is not fake news but a tiny little fact you can experience even while staying in a small hotel in the very heart of Germany. Yours sincerely Peter Löw, your host

8/10 Good

Marisa, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Sauna unfortunately not working. Very noisy location.
Stayed 4 nights in May 2018
Response from Ringhotel answers on 6 Jun 2018
Dear guest thank you for your Feedback. We hope that you enjoyed your stay at Nuremberg. We are working on the sauna and hope to mend the problem very soon. Yours sincerely Peter Löw, your host

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to main train station and Altstadt. WiFi was poor. Overall great value.
Response from Ringhotel answers on 14 May 2018
Dear guest, thasnk you for your Feedback. We are happy to read that you enjoyed your stay at our hotel. Yours sincerely Peter Löw, your host

10/10 Excellent

Suzi B, MUSSELBURGH, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Location great, all staff very helpful, management super, lovely breakfasts, the perfect place to stay.
Stayed 4 nights in Apr 2018
Response from Ringhotel answers on 23 Apr 2018
Dear guest, thank your for your lovely feedback.We are all very pleased to read that yiou enjoyed your stay so much. Brillant! We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host and the team of Ringhotels Loew's Merkur

10/10 Excellent

LENIOS, CORNWALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel, nice room, good food, excellent staff
Stayed 7 nights in Apr 2018
Response from Ringhotel answers on 20 Apr 2018
Dear guest, thank you for your fantastic Feedback. We are happy to read that you enjoy your stay so much. We are looking forward to welcoming you again. Yours sincerely Peter Löw, your host and the team of Ringhotel Loew's Merkur

10/10 Excellent

Lin Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very convenient location and good price
Stayed 2 nights in Feb 2018
Response from Ringhotel answers on 8 Mar 2018
Dear guest, thank you for your Feedback. We are very pleased to read that you enjoyed your stay so much. We wish you a safe journey home. Yours sincerely Peter Löw, your host

8/10 Good

Harold

Liked: Cleanliness, staff & service, room comfort
Comfortable overall
A very comfortable room. The staff were also very helpful. The area was a little noisy but could be due to the new year.
Stayed 2 nights in Dec 2017
Response from Ringhotel on 7 Jan 2018
Dear guest, thank you for your Feedback. We are glad to read that you enjoyed New Years Eve at our hotel so much. We wish you all the best for the upcoming year. Yours sincerely Peter Löw, your host

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 * hotel!
Not a 4 * hotel! Shabby room Horrible bed and pillows Maze to get to the room Rude unhelpful staff
Stayed 2 nights in Nov 2017
Response from Ringhotel on 4 Jan 2018
Dear guest thank you for your response. Due to your chosen anonymity I can neither comprehend when you stayed at our Hotel nor which help we could not give to you. Yours sincereley Peter Löw, your host