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Reviews of JL Hotel by Bourbon

4 out of 5
JL Hotel by Bourbon
Av Costa e Silva 154, Foz do Iguaçu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 32 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from JL Hotel by Bourbon on 21 May 2024
Prezada Cristina,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente.

8/10 Good

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 2 nights in May 2024
Response from JL Hotel by Bourbon on 13 May 2024
Dear Julio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from JL Hotel by Bourbon on 10 May 2024
Dear Trang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

EUNPIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good to stay
Stayed 2 nights in Apr 2024
Response from JL Hotel by Bourbon on 16 Apr 2024
Dear Eunpil,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely.

10/10 Excellent

Maggie, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and modern hotel with an excellent staff
Stayed 3 nights in Mar 2024
Response from JL Hotel by Bourbon on 13 Mar 2024
Prezada Maggie,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente.

10/10 Excellent

Dudley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pierre manage a wonderful hotel with an excellent staff
Stayed 4 nights in Feb 2024
Response from JL Hotel by Bourbon on 28 Feb 2024
Dear Dudlley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

Valentin, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JL Hotel by Bourbon on 28 Feb 2024
Prezado Valentin,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

6/10 Okay

Osman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are kind and helpful.
Stayed 1 night in Jan 2024
Response from JL Hotel by Bourbon on 24 Jan 2024
Dear Osman,Thank you for the great review of our hotel! We are glad you enjoyed your stay and we hope to see you again soon.Yours sincerely.

10/10 Excellent

Ramesh, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office staff went out of his way to help me in overcoming language difficulties.
Stayed 1 night in Jan 2024
Response from JL Hotel by Bourbon on 24 Jan 2024
Dear Ramesh,Thank you for the great review of our hotel! We are glad you enjoyed your stay and we hope to see you again soon.Yours sincerely.

10/10 Excellent

Angel, Goleta

Stayed 1 night in Jan 2024
Response from JL Hotel by Bourbon on 18 Jan 2024
Olá, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente.

10/10 Excellent

Edlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JL Hotel by Bourbon on 18 Jan 2024
Prezada Edlyn, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente.

10/10 Excellent

Christina, Ocoee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, breakfast was good, the facilities were clean, the room has plenty of space and you have a mall crossing the street.
Stayed 2 nights in Jan 2024
Response from JL Hotel by Bourbon on 18 Jan 2024
Dear Christina,Thank you for the great review of our hotel! We are glad you enjoyed your stay and we hope to see you again soon.Yours sincerely.

2/10 Terrible

KADARNATH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to expectation for the price .
This is just a budget hotel . No duvet in to room just sheets and blankets. I stayed 1 night and informed them that I leave at 3 am and cannot have breakfast and requested that we have dinner but was refused. A very poor hotel , although the staff were friendly.
Stayed 1 night in Dec 2023
Response from JL Hotel by Bourbon on 3 Jan 2024
Dear Kadarnath,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely.

10/10 Excellent

Tetsuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from JL Hotel by Bourbon on 3 Jan 2024
Prezado Tetsuo,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JL Hotel by Bourbon on 3 Jan 2024
Prezado Carlos,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy overall. Check-in took longer than it should have. I’d stay here again.
Response from JL Hotel by Bourbon on 3 Jan 2024
Prezado Darryl,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

8/10 Good

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent except the air con either too hot or too cold, never can get it at the right temp
Stayed 5 nights in Dec 2023
Response from JL Hotel by Bourbon on 3 Jan 2024
Prezado Vinh,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than I had envisioned. Honestly, I would recommend it to anyone. This was my first time in Foz do Iguacu, and it left with a great impression. My tour guides (for the Iguaz falls) was able to pick me up easily. There is a mall across the street should you need to purchase things. The staff was good too.
Response from JL Hotel by Bourbon on 3 Jan 2024
Dear Neil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JL Hotel by Bourbon on 6 Dec 2023
Prezado Sang,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

8/10 Good

Edward, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local excursion consultation available at the lobby. Good breakfast. The bed in my room is not in good quality. Not comfortable.
Stayed 3 nights in Oct 2023
Response from JL Hotel by Bourbon on 6 Dec 2023
Prezado Edward,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

10/10 Excellent

Rachel

Lovely property!
Stayed 1 night in Oct 2023
Response from JL Hotel by Bourbon on 27 Oct 2023
Dear Rachel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

Daimy

Stayed 2 nights in Oct 2023
Response from JL Hotel by Bourbon on 6 Dec 2023
Prezada Daimy,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful guiding me to a dolce for a coffee and empanadas. Jonathon at the front desk was friendly and had enough English to be able to help. Thanks!!’
Stayed 2 nights in Sep 2023
Response from JL Hotel by Bourbon on 28 Sept 2023
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

10/10 Excellent

Clara

Stayed 1 night in Sep 2023
Response from JL Hotel by Bourbon on 18 Oct 2023
Prezada Clara,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel!Atenciosamente.

10/10 Excellent

Artyom, Richmond Hill

Stayed 2 nights in Sep 2023
Response from JL Hotel by Bourbon on 9 Oct 2023
Prezado Artyom,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

10/10 Excellent

EMILIA

Stayed 2 nights in Sep 2023
Response from JL Hotel by Bourbon on 26 Sept 2023
Prezado Emilia,Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.Atenciosamente.

8/10 Good

Leandro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from JL Hotel by Bourbon on 1 Sept 2023
Prezado Leandro, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente.

10/10 Excellent

Matthew, Ft Worth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, clean, and friendly staff. Dinner was good but the one particular hostess/waiter we had was not attentive. Other tables seemed very well taken care of with the other staff.
Stayed 2 nights in Aug 2023
Response from JL Hotel by Bourbon on 1 Sept 2023
Dear Matthew,Thanks for the great review of our hotel! We are glad you enjoyed your stay and we look forward to seeing you again soon.Yours sincerely.

10/10 Excellent

Noriko, redondo beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from JL Hotel by Bourbon on 1 Sept 2023
Prezado Noriko, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente.

10/10 Excellent

SEUNG

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Only thing is that the check in time is way too long. I spent over 40 minutes checking in three rooms. But other than that, I really enjoyed the stay.
Stayed 1 night in Apr 2023
Response from JL Hotel By Bourbon on 4 Jun 2023
Dear Guest, Thank you for taking the time to provide us with your opinion. Your comments are extremely valuable to us as they help us to better understand our guests' needs and expectations and our improved services. We are happy to know that you fulfilled our commitment to customer reception and we look forward to welcoming you again on your next stay. If you have any additional suggestions or observations you'd like to share with us, please don't hesitate to get in touch.

10/10 Excellent

Jenny-Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice modern property with good service at a very good price. The mall is right across so convenient for food and shopping.
Stayed 2 nights in May 2023
Response from JL Hotel By Bourbon on 4 Jun 2023
Dear, thank you for sharing your opinion with us. It is very important for us to know that your experience was positive and that we met your expectations. We are happy to hear that you enjoyed your visit with us and we look forward to welcoming you back soon! Any additional suggestions or comments you may have are always welcome to help us improve our services even further.

8/10 Good

Syed Hamid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and professional, and willing to help. The room is simple and very clean. A few improvements would be good and make the stay more comfortable: 1. Iron 2. Coffee maker 3. Few complementary water bottles
Stayed 1 night in May 2023
Response from JL Hotel By Bourbon on 26 May 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from JL Hotel By Bourbon on 26 May 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, comfortable and good location
We stayed here purely to visit the Falls. Whilst there isn't a huge amount to do in Foz city, the hotel was comfortable, well appointed and perfectly located via uber for the falls, local restaurants and the airport. Clean, modern and a sanctuary from the hustle and bustle outside.
Stayed 2 nights in May 2023
Response from JL Hotel By Bourbon on 26 May 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

10/10 Excellent

Bing

Liked: Staff & service, property conditions & facilities
I got a room not facing the main street. So I had good sleep. The roomdoeen't have coffee maker. So I had to go to down stairs the dinning room to get hot water. The staff in the dinning room were helpful ech time I requested. Across the street is a very modern and new shopping mall including a giant super market. The hotel is 20 minutes walking distance from the bus terminal, where you can rider the bus 120 to the park and to the airport.
Stayed 2 nights in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

6/10 Okay

Verified traveller

Liked: Cleanliness
Okay stay, not great.
Hotel is okay. It’s clean and there is A/C, which worked great. It’s also across the street from a mall with a grocery store, which is convenient. But the wifi did not work during most of my stay, which was a problem because I wasn’t able to connect my computer to the internet. Also the breakfast has a lot of options, but I didn’t really like the options. In terms of healthy options, the only option was eggs.
Stayed 1 night in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), agradecemos por dedicar um tempo para nos fornecer sua opinião. Seus comentários são extremamente valiosos para nós, pois nos ajudam a entender melhor as necessidades e expectativas de nossos hóspedes e aprimorar nossos serviços. Ficamos felizes em saber que você reconheceu nosso compromisso com a satisfação do cliente e esperamos recebê-lo(a) novamente em sua próxima estadia. Caso tenha alguma sugestão ou observação adicional que gostaria de compartilhar conosco, por favor, não hesite em entrar em contato.

2/10 Terrible

Alexandra

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), agradecemos por dedicar um tempo para nos fornecer sua opinião. Seus comentários são extremamente valiosos para nós, pois nos ajudam a entender melhor as necessidades e expectativas de nossos hóspedes e aprimorar nossos serviços. Ficamos felizes em saber que você reconheceu nosso compromisso com a satisfação do cliente e esperamos recebê-lo(a) novamente em sua próxima estadia. Caso tenha alguma sugestão ou observação adicional que gostaria de compartilhar conosco, por favor, não hesite em entrar em contato.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was very clean. The cleaning staff was attentive to requests as well. Continental breakfast was varied, abundant and the room spacious. Overall a great experience and not too far from the waterfalls
Stayed 3 nights in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

10/10 Excellent

Lynn

Stayed 1 night in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

10/10 Excellent

Jose, Miami

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Super convenience. All amenities very good.
Stayed 2 nights in Mar 2023
Response from JL Hotel By Bourbon on 18 Apr 2023
Prezado(a), obrigado por compartilhar sua opinião conosco. É muito importante para nós saber que sua experiência foi positiva e que atendemos às suas expectativas. Ficamos felizes em saber que você aproveitou sua visita conosco e esperamos recebê-lo(a) novamente em breve! Qualquer sugestão ou comentário adicional que você possa ter será sempre bem-vindo para nos ajudar a melhorar ainda mais nossos serviços.

10/10 Excellent

Frances

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2023

10/10 Excellent

SEUNG

Stayed 2 nights in Feb 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service
Convenience location
Stayed 2 nights in Jan 2023

10/10 Excellent

Xiaorong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice stay. Will recommend
Stayed 3 nights in Jan 2023

10/10 Excellent

BRYAN

Stayed 2 nights in Jan 2023

8/10 Good

Albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water & snacks
Stayed 2 nights in Jan 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are wonderful and so welcoming. Breakfast was just ok. Great value overall.
Stayed 1 night in Jan 2023

10/10 Excellent

Harish

Stayed 3 nights in Dec 2022

10/10 Excellent

Yuzhen

Stayed 1 night in Dec 2022
Response from JL Hotel by Bourbon on 6 Dec 2023
Prezado Yuzhen,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with good facilities. Staff very helpful. Location is good, with walkable restaurants.
Stayed 3 nights in Oct 2022
Response from JL Hotel By Bourbon on 10 Nov 2022
Olá, Jamie! Obrigado por avaliar nosso Hotel. Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.