Lobby sitting area

Reviews of Pomeroy Inn & Suites Fort St. John

2.5 out of 5
Pomeroy Inn & Suites Fort St. John
9320 Alaska Road, Fort St. John, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 145 reviews" "
Rating 8 - Good. 49 out of 145 reviews" "
Rating 6 - Okay. 13 out of 145 reviews" "
Rating 4 - Poor. 6 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast bar was excellent. The hotel on a whole was clean and friendly. Pool and hot tub was a great way to end the day
Stayed 4 nights in Apr 2024
Response from Anjali on 24 Apr 2024
Thank you so much for taking time and sending us 5-star review, Rodney! We are delighted to hear that you have enjoyed your stay and hot breakfast at Pomeroy Inn & Suites FSJ. We hope to serve you again.

10/10 Excellent

Terry, Prince George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anjali on 8 Apr 2024
Thank you so much for taking the time to leave us 5-star review, Terry! We are delighted to hear that you have enjoyed your stay at Pomeroy Inn & Suites FSJ. We hope to serve you again.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and excellent service from the front desk staff.
Stayed 1 night in Mar 2024
Response from Anjali on 2 Apr 2024
Thank you so much for taking time to leave us a 5-star review, Gordon! We are glad to hear that you have enjoyed your stay with us and found our staff welcoming. Hope to serve you soon again!

10/10 Excellent

Jacquie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast and the upgrade
Stayed 2 nights in Mar 2024
Response from Anjali on 22 Mar 2024
Thank you, Jacquie for taking time and sending us the great review. We are delighted to hear that you enjoyed your stay in upgraded suite and our hot breakfast. Hope to serve you again soon!

10/10 Excellent

Corrinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly!
Stayed 2 nights in Feb 2024
Response from Eleanor Ryan on 21 Feb 2024
Thank you, Corrinna, for taking the time to share your experience. I am so pleased you found our team so friendly. We look forward to welcoming you back again in the future.

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, staff & service
The room was huge
Stayed 1 night in Feb 2024
Response from Eleanor Ryan on 21 Feb 2024
Thank you for your review, Stacy. We are delighted you found the room spacious and if there is anything we can do to make your stay more comfortable in the future, please do not hesitate to let us know.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here quite a few times and it has always been fine. Friendly staff, nice big rooms.
Stayed 2 nights in Feb 2024
Response from Eleanor Ryan on 5 Feb 2024
Thank you for taking the time to review your stay with us Sandra. I am delighted to hear you enjoyed your room and the team was friendly. We look forward to welcoming you again in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to semi truck parking, good complimentary breakfast and friendly staff. I'll definitely stay again
Stayed 1 night in Jan 2024
Response from Anjali on 2 Feb 2024
Thank you for the great review, Glenn! We are happy to hear that you have enjoyed your stay, and our hot breakfast and found our staff to be so welcoming and helpful. We hope to serve you soon.

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to clients office
Stayed 2 nights in Nov 2023
Response from Anjali on 30 Nov 2023
Thank you for leaving a review, Carl! We are happy to know that you have enjoyed your stay at Pomeroy Inn & Suites. We hope to serve you soon.

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Anjali on 30 Nov 2023
Thank you, Maggie for giving us 10 out of 10. We are delighted to hear that you have enjoyed your stay with us. We would love to welcome you soon at Pomeroy Inn & Suites FSJ!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Homey and quiet - only stayed one night, but comfortable enough for a longer stay.
Stayed 1 night in Oct 2023
Response from Anjali on 30 Nov 2023
Thank you, Ed for choosing Pomeroy Inn & Suites and leaving a great review. We are thrilled that you had a wonderful and comfortable stay with us. We would love to host you again.

8/10 Good

Jessica

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Anjali on 30 Nov 2023
Thank you, Jessica for choosing Pomeroy Inn & Suites and sharing your positive experience with us. We are delighted to know that we had a pleasant stay with us.

10/10 Excellent

Aydan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anjali on 30 Nov 2023
Thank you, Aydan for the fabulous rating. We are glad that you had an amazing stay at Pomeroy Inn & Suites.

6/10 Okay

jade

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was told we could use facilities(hot tub/pool) at holiday inn and the other pomeroy, but when we checked in we were told both facilities were not working, only one pool where water was very cold. Was disappointing after a long trip and looking forwards to relaxing
Stayed 1 night in Sep 2023

10/10 Excellent

Vina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Sep 2023

4/10 Poor

Kelcie

Travelled with family
Disliked: Amenities
Not sure what happened between Expedia and the hotel but we received an email 20 mins before we got there saying our room was cancelled. There actually was no room vacancy available,
Stayed 1 night in Sep 2023

8/10 Good

David, Calgary

Stayed 1 night in Aug 2023

8/10 Good

Donna

Liked: Staff & service
Just the smell of animal , dogs etc
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Stayed 1 night in Aug 2023

10/10 Excellent

Hailey

Stayed 1 night in Aug 2023

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Stayed 1 night in May 2023

10/10 Excellent

Gus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean and very friendly staff, some stains in carpet in room but other than that all was good.
Stayed 1 night in Sep 2022
Response from Vivian General Manager on 4 Oct 2022
Thank You Gus for taking the time to give feedback on your stay with us, we look forward to your next stay with us, We have addressed the stain on the rug.

8/10 Good

Brian Rocky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Clean and well kept-up
Stayed 1 night in Sep 2022
Response from Vivian General Manager on 27 Sept 2022
Thank You Brian for taking the time to give us feedback on your recent stay with us, we look forward to your next visit with us.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only recommendation is to have working plugs on each side of the bed. I use a cpap machine and there was no plug accessible on my side of the bed. There was a plug behind the mattress but both ports did not work. Room 219 if they want to fix it.
Stayed 1 night in Sep 2022
Response from Vivian General Manager on 27 Sept 2022
Good morning Jacqui, thank you for the feedback on your stay with us, We are always taking feedback and letting our people know concerns that guests are telling us. We have addressed your other concerns again Thank You and we look forward to your next visit with us.

10/10 Excellent

Seung Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Vivian General Manager on 12 Sept 2022
Thank you Seung Soo for giving the feedback on your recent stay with us we hope to see you again soon.

8/10 Good

Giancarlo Di

Stayed 1 night in Aug 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2022

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring and compassionate
I had surgery while I was in FSJ. They took good care of me.
Stayed 2 nights in May 2022
Response from Vivian General Manager on 10 May 2022
Thank You Debra for your feedback, anytime you need help while you are here we would love to help you anyway we can to make your stay as good as it can be. We look forward to your next visit with us.

8/10 Good

Ana, BRAMPTON

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 3 nights in Oct 2021
Response from GM on 18 Oct 2021
Thank You for the rating, we hope to see you again soon.

8/10 Good

Eddie

Stayed 1 night in Jul 2021
Response from GM Pomeroy Fort St John on 13 Jul 2021
Thank you for the rating, we appreciate the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Overall good enjoyed my stay
Stayed 3 nights in Jun 2021
Response from GM on 13 Jul 2021
Thank You for the rating we appreciate the feedback.

10/10 Excellent

Tonia

Liked: Staff & service
Stayed 1 night in May 2021
Response from Front Desk Manager on 31 May 2021
Thank You Tonia for taking the time to give us a rating on your stay with us, we look forward to your next visit with us.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very loud fridge in room
Stayed 2 nights in Oct 2020
Response from GM on 8 Oct 2020
Thank You for the feedback on your stay with us. Please advise front desk of anything that is a concern while you are our guest so we may be able to move you to another room. I am sorry this was an issue for you.

6/10 Okay

Darko, Kelowna

Business traveller
Liked: Cleanliness
Good size rooms, parking lots odd, rooms could use a Reno for the price they change
Stayed 1 night in Sep 2020
Response from GM on 28 Sept 2020
Thank You Darko for taking the time to give us feedback on your stay with us, we look forward to your next visit with us.

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from GM on 28 Sept 2020
Thank You Enique for taking the time to give us a rating on your stay with us, we look forward to your next visit with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020
Response from GM on 15 Sept 2020
Thank you for taking the time to rate us on your stay with us, we look forward to your next visit with us.

8/10 Good

Victor Ferreira

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from GM on 15 Sept 2020
Thank You for taking the time to give is a rating on your stay with us, we look forward to your next visit with us.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pomeroy Fort St John was pretty good.
Property is heavily traveled by oil and construction workers. Oil spill in parking lot. At night, workers outside drinking and smoking. Accommodations were spacious and comfortable! Full size refrigerator freezer in suite, plus cooking facilities and utensils. Covid eliminated breakfast buffet, but grab and go items were available.
Stayed 1 night in Aug 2020
Response from GM on 15 Sept 2020
Thank You Kenneth for taking the time to give us feedback on your stay with us. We have addressed these issues and hope going forward we will see less. We do hope to see you again soon.

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from GM on 15 Sept 2020
Thank You Rod for taking the time to give us a rating on your stay with us, we look forward to your next visit with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very disappointed in breakfast. The two oranges and well preserved muffin were not worthy of being considered a breakfast. I chose this hotel because of the free breakfast just reduce the price and take the breakfast off the booking site.
Stayed 1 night in Aug 2020
Response from GM on 15 Sept 2020
Thank You for the feedback on your stay with us, we are working very hard to have a breakfast program in place that will suit all the needs of our guests. We do hope to see you again in the near future.

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
AC didn’t work, bed was not comfy, there was food leftover in the freezer and fridge, and scraps of garbage on the floor
Stayed 2 nights in Jul 2020
Response from Wade Sutton, General Manager on 22 Jul 2020
Dear Teresa, Thank you for taking the time to share your experience regarding your recent stay with us. I sincerely apologize that your stay was not up to standards and I appreciate you taking the time to discuss your stay further over the phone, I am happy that we were able to rectify the situation to your liking. Our team looks forward to seeing you again in the future. Yours in hospitality, Wade Sutton General Manager

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pomeroy Hotel
Pomeroy Inn and suites is a nice hotel with full size kitchen. Only Issues are there new pay system doesn't allow chip cards to entered.
Stayed 1 night in Jul 2020
Response from Wade Sutton, General Manager on 22 Jul 2020
Dear Ryan, Thank you for taking the time to share your experience regarding your recent stay. It is a pleasure to know you enjoyed your stay with us and that the full kitchen suites were able to provide some extra comfort and convenience during your time away from home. Our team looks forward to welcoming you back soon. Yours in hospitality, Wade Sutton General Manager

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full fridge
Stayed 1 night in May 2020

8/10 Good

Keunbae

Stayed 2 nights in May 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was way to warm. Window was open when we arrived so that was a tell tale since it was only about 4 outside and the thermostat said 65.5
Stayed 1 night in May 2020

8/10 Good

Lyle

Stayed 1 night in May 2020

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was able to get a later cheak our time for no charge great and friendly staff only issue that we ran into was the door for the bathroom would not fully shut other then that clean rooms and quite area
Stayed 1 night in Mar 2020
Response from Front Desk Manager on 3 Mar 2020
Hello Mr.Liam, We are so happy to hear that you had a comfortable stay with our Inn & Suites. We will make sure that the bathroom door issue is fixed. Hope to see you soon in your next visit. Thank You Jixy Joju Front Desk Manager

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Original check in gals not very informative. Had a worse experience the previous month when I enquired about extended stay rates. Room was spacious, 2 tvs but 2nd remote didn't work. Found hair in the bed and tub. They missed cleaning my room 2 days in a row. 1 dauy is ok and my preference, but shouldn't my call not them.
Stayed 2 nights in Feb 2020
Response from Wade Sutton, Cluster General Manager on 20 Mar 2020
Thank you for taking the time to share your feedback regarding your stay with us. I sincerely apologize for the issues you had regarding the cleaning of your room, we will be addressing and reviewing this with our team to ensure no rooms are being missed in the future. I hope that you allow us the chance to raise the bar by choosing to stay with us again. Yours in hospitality, Wade Sutton Cluster General Manager