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Reviews of River Valley Inn and Suites I-40

2 out of 5
River Valley Inn and Suites I-40
5103 Towson Avenue, Fort Smith, AR

Reviews

5.6
Rating 10 - Excellent. 29 out of 203 reviews" "
Rating 8 - Good. 39 out of 203 reviews" "
Rating 6 - Okay. 49 out of 203 reviews" "
Rating 4 - Poor. 29 out of 203 reviews" "
Rating 2 - Terrible. 57 out of 203 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Lori

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dirty. I took a shower and when i put my shoes on, my feet were black. Food left in the refrigerator. Not sure if they changed the sheets. Things had not been wiped down.
Stayed 1 night in Apr 2024

6/10 Okay

Kassandra

Stayed 7 nights in Mar 2024

6/10 Okay

Dominique

Stayed 4 nights in Mar 2024

4/10 Poor

Luiz

Disliked: Cleanliness, property conditions & facilities
The room was dirty and bed was uncomfortable. Besides, there was a lot of noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

It was nice
Stayed 7 nights in Mar 2024

2/10 Terrible

Richard

Stayed 3 nights in Mar 2024

6/10 Okay

Santos

Disliked: Staff & service
.
Stayed 2 nights in Feb 2024

6/10 Okay

AmyMarie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Travelled with family
Disliked: Amenities
Just terrible
Stayed 1 night in Dec 2023

6/10 Okay

Srikanth

Liked: Staff & service
Disliked: Property conditions & facilities
Cleanliness is basic. Do not expect much
Stayed 1 night in Nov 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, room comfort
Rooms
Great
Stayed 3 nights in Nov 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were comfortable.
Stayed 3 nights in Aug 2023

6/10 Okay

Jennie

Business traveller
This was a business trip for an event a friend and I were bartending at. It's always a hot and miss with choosing a place to crash after 12+ hour shifts. It's not a fancy dancy hotel. But it is a place to lay your head after a long day. Beds were very comfortable. New fridge in room. Older hotel could use a lot of updating, but over all I got a good 9 hours of sleep and a hot shower.
Stayed 2 nights in Jul 2023

6/10 Okay

Jack

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Friendly staff even to foreigners.
Very helpful and friendly staff, very respectful even though I was visiting as a foreigner. The floor in my room was a little dirty but nothing too bad, for a budget hotel in a rarely visited city in a rarely visited state it wasn't too bad.
Stayed 6 nights in Jul 2023

4/10 Poor

Jeremy

Stayed 1 night in Jun 2023

4/10 Poor

Angela

Disliked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Cecilia

Business traveller
Disliked: Staff & service, property conditions & facilities
Everything was horrible.
Stayed 1 night in May 2023

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had exposed spliced wires on lamp. Popcorn ceiling in bathroom falling down. Wifi password didn't work. Cable was out at 9:30pm. When husband looked at box, a roach climbed out on his hand. Didn't stay the 2nd night.

2/10 Terrible

Rick

Stayed 1 night in May 2023

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Bed was comfortable but the stinch of marijuna was terrible had to put a towel at the foot of the door to keep it out.
Stayed 2 nights in May 2023

4/10 Poor

Heather

Liked: Staff & service
Dirty hair in showers dont think they had ever been cleaned thats just one of many
Stayed 2 nights in May 2023

10/10 Excellent

Lane

Travelled with partner
Liked: Cleanliness, staff & service
Approachable staff
Stayed 1 night in May 2023

4/10 Poor

Kelsy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Has beautiful potential but the cockroaches are everywhere 😫
Stayed 1 night in Apr 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Lyndsey

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly, but that was the only positive I can give this place. First, the site didnt say they charged a deposit of 100. Secondly, the room was is severe disrepair. There was a huge hole in the wall, the tub was...scary. If this is all you can afford im so sorry.
Stayed 1 night in Apr 2023

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is affordable, very comfortable, spacious, convenient.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach city
It was bad they had roaches everywhere and it smells like a old dish rag but room was very spacious
Stayed 1 night in Mar 2023

10/10 Excellent

Shantera

Stayed 1 night in Mar 2023

8/10 Good

Coleman

Stayed 1 night in Feb 2023

8/10 Good

William

Travelled with group
Liked: Staff & service, room comfort
It was decent for a stop in place. Not the greatest when it comes to noise volume. Staff was good and friendly
Stayed 1 night in Feb 2023

10/10 Excellent

Patrick

Stayed 2 nights in Feb 2023

6/10 Okay

Charity

Travelled with family and small children
It was ok
Stayed 2 nights in Feb 2023

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Room was a lot worse than I anticipated. Renovations appear to be in progress, but speeding up might help. The surrounding area is very sketchy and I was concerned about my car in the parking lot all night. Left very early just to get out of there.
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
The room was not clean. Dirty underwear left in the room. Floor was filthy. No water pressure. Lots of hair left in bath tub. Charged 20 dollars for the usage of towels. Rude narcissistic worker named madison.
Stayed 2 nights in Jan 2023

10/10 Excellent

Mirna

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in two different rooms and spent three nights there. The building is old and is being remodeled at the time, but I know it used to be a three star hotel when I lived in the area. It is in the south side of town which historically is safer than the north side so I decided to give it a try and I’m glad l did. I have back issues so firm mattresses cause me pain but that was not the case here. I actually wanted to stay in bed longer. Also Miss Anna’s has the best breakfast you can find in this area and is less than a block away so you can walk there. I will gladly stay here next time. It will be nice to come back and see what they do about the bathtubs which are the only thing that I would say I hope they replace.
Stayed 1 night in Jan 2023

6/10 Okay

Lane

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don't like service by staff

8/10 Good

Allen

Stayed 1 night in Dec 2022

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay I travel 5 days a week and this is hands down the worst motel iv been in unfriendly staff dirty junk piled up all over the hallways and lobby everything is stained and just all around unpleasant and definitely do not expect your deposit back
Stayed 2 nights in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2022

4/10 Poor

Matthew

Stayed 1 night in Nov 2022

2/10 Terrible

Chad

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The first thing we noticed was big stains on the floor and what looked like snot stains on the wall. Water was good and hot but the tub drain didn’t drain very well. When we woke up the next morning there were roaches crawling on the wall. I can deal with a lot but
Stayed 1 night in Nov 2022

8/10 Good

Troy

6/10 Okay

Kerri

Stayed 2 nights in Jun 2022

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air Conditioner barely worked. Was told that the other rooms were the same when I asked to .
Stayed 1 night in Jun 2022

2/10 Terrible

Braddock

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty and there were roaches. The employees had driven all day the first one was showering when they found the roaches. They contacted their supervisor and sent pictures. There is a three step process for the company to escalate. The other employee showered not knowing if they would be moved. Their supervisor spoke to the person in charge and asked for refund once the company found out they were in one of the dirtiest places they had had the experience of staying in. Owner and manager said no because they had turned on the TV and showered. We offered to pay utilities but did not want to stay in a room that was roach ridden. Other areas of the hotel were also dirty, and not a place you would want to stay.
Stayed 1 night in Jun 2022

4/10 Poor

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposedly recently updated. Bed was awful, sheets were dirty. No coffee maker. Hall was noisy. Door appears too small for the frame so light was coming in all night.
Stayed 1 night in Jun 2022

10/10 Excellent

Miracle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and spacious rooms. The bed was ridiculously comfortable. The whole place just looked very nice!
Stayed 1 night in Jun 2022

6/10 Okay

Tommy

Travelled with partner
Bed was too old.. mattress was uncomfortable & bugs was in between sheets. I asked for another room with a good mattress. But, They told, all the rooms have the same old mattress..
Stayed 1 night in Jun 2022