"Stayed as a single parent with young kids. On arrival, staff was friendly. Unloaded the kids easy enough. However will say that the place was NOT as advertised for many reasons.
1. Room advertised as a suite with sofa bed. However this was a “studio” suite so really, just a single king room.
2. Went to use said sofa bed and followed just a naked mattress. Called front desk, had to call through 3 times before getting a response. Advised bedding in drawers, however only found a blanket and a single pillow. Called again and advised house keeping would bring sheets. House keeping only brought a single fitted sheet. They also advised they don’t make the sofa bed, and that I would have to make it. Fitted sheet did not fit and kept coming off, and kids complained very uncomfortable. Still weird there was no mattress protector.
3. Following day found out the advertised “full breakfast available” meant paid breakfast available - very misleading, as we try and book where breakfast is included for convenience.
4. Pool was closed, which was also big reason for booking there.
5. We usually tidy our room but hope house keeping replaces towels and used cups. Towels were replaced but used cups/mus were not and coffee station was not refreshed. They had lobby coffee available but it was out around 8am.
Overall not a great experience."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
