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Reviews of Loch Ness Gate House

3 out of 5
Loch Ness Gate House
Canalside, Fort Augustus, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 4 out of 27 reviews" "

9.2/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location and comfortable beds. Great shower. Host was curt. Not hospitable at all. Website and Expedia said breakfast option for full Scottish breakfast for a fee from 7:30-9:30 was not an option. The host acted like we were stupid when we asked for it. There is a restaurant below the rooms that you can order off the menu, but not until 9:00. Very misleading. We had 2 rooms reserved. One room only had 1 drinking glass with no way to get another. There was no housekeeping or a way to replenish towels and tea/coffee as mentioned on website. The view out our window was lovely as we could watch boats go through the locks. Walking distance to everywhere in town.
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area and excellent place for stay
Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One person. Catherine in the cafe. Made us feel so at home!!
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

P

Stayed 1 night in Aug 2023

6/10 Okay

Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean and modern room. Very nice washroom. Excellent view of the canal.
Stayed 1 night in Aug 2023

2/10 Terrible

Sam

Disliked: Staff & service, property conditions & facilities
Gave us massive attitude for showing up 1 minute after check in time closed. Room wasn’t clean and you could the people next door if they whispered
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located in the centre of Fort Augustus, close a gas station, shop, pub and, of course, Lock Ness!
Stayed 2 nights in Aug 2023

2/10 Terrible

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
DO NOT STAY HERE!!
Location and surrounding amenities are fabulous! The food in the Lock Inn was superb. No communication around who and where we had to be to check in. Managed to find a random cafe worker who was cleaning and he told us the code to the room key and where we could park. He was helpful to be fair to him. We then spent a lovely evening having a few drinks and enjoying an evening cruise of Loch Ness which was FAB. The rooms are basically a conversion of the shop loft space so not much head room. No hotel contact info or local emergency needs etc. there is no fire escape info of any kind in the rooms, it’s all very dodgy tbh. With no one to speak to about things and it was late so we tried to get some sleep except at 1am the fire alarm control panel kept us up all night with a high pitch beeping every 5 seconds!!!! As there was a fault with the alarm. Various other guests kept trying to silence his alarm which set the full fire alarms off on at least two occasions. My wife went to sleep on the car for a bit due to the torture of the beeping. Again, still no one to contact about this at all. We left the room as soon as the sun was up at 6am.
Stayed 1 night in Aug 2023

10/10 Excellent

Lorraine

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room
Clean and comfortable rooms, newly decorated.sits above a cafe and gift shop. Close to everything. Ideal for a few days stay and would recommend staying there if possible. 8 rooms in total
Stayed 1 night in Jul 2023

6/10 Okay

Bruce

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Found the property to be in a good state and looks to be pretty new to the public . Nice new fixtures and fittings Was disappointed to order a double bed and got two singles . Also no tv channels
Stayed 1 night in Jul 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was brand new and very nice with all that you find in a hotel ie, iron and board, hair dryer, heated towel rack etc. The location above the cafe warranted stairs which is fine with us. Signage could be bigger to easily find it . Situated on the canal is amazing! The boats going thru the locks are fun to watch and the walk to Loch Ness is beautiful . There are trails for biking and walking and I wish we had more time there. Highly recommend this quaint little village and Brothys is a great restaurant.
Stayed 1 night in Jun 2023

4/10 Poor

Rob

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Loch Ness Gate House
You may wonder why I have rated this hotel so low. I will cut and paste a copy of the email I sent to the corporate owners as per the email address in the room. Yesterday we checked into the Loch Ness Gate House apartment at Fort Augustus. At 1pm we walked around the back to see where the apartment was and the owner of the cafe underneath asked us our names and said the apartment was ready and gave us instructions for getting in. Upon entering apartment no.7 we saw a double bed and not the twin beds we asked for. The cafe owner's daughter tried contacting a contact number but but got nowhere. She said to go for a walk as it might be a while before whoever rings back. We came back after 3pm and the cafe manager said there was nothing else available so I asked for a doona and would sleep on the floor. After connecting to the internet I looked up the booking request and the confirmation has on it under Room Requests 2 single beds. We have currently been in the UK for 6 weeks and every other booking we have made with accommodation have been as planned and I do not know why this one was not as requested. When we pay the price for accommodation we expect to get what we requested or be told that it is not available. The accommodation is lovely but would have been a lot better if we had got what we requested. I will be sending this letter only to you and Hotels.com. Regards The no. the daughter gave me but my phone didn't connect was a contact at Hotels.com who didn't ring her back
Stayed 1 night in Jun 2023

10/10 Excellent

TRACEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Lars

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mooie kamers, maar helaas geen ontbijt mogelijk. Wij waren onze sleutel verloren. De eigenaar kwam na een half uur keurig langs om ons te helpen. Prima service
Stayed 1 night in Sep 2023

8/10 Good

Theo

Liked: Cleanliness, property conditions & facilities
Great place for tourists, many pubs and restaurants around. The place is recently refurbished, all is new. It's a bit noisy, but hey, it's a tourist place. All and all, for a short stay it's definitely worth it.
Stayed 1 night in Sep 2023

8/10 Good

Ove

Stayed 1 night in Sep 2023

10/10 Excellent

Sabine

Stayed 1 night in Sep 2023

2/10 Terrible

Lars

Stayed 1 night in Aug 2023

8/10 Good

Florian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy room. Not really a hotel, but easy to access with given code for the key lock. Perfect location at the south end of Loch Ness with some nice pubs and restaurants in the surrounding area.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Mycket bra
Mycket trevliga rum
Stayed 1 night in Jul 2023