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Reviews of Hotel Sabana

2.5 out of 5
Hotel Sabana
Calle La Unión, Flores, Peten

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 79 reviews" "
Rating 8 - Good. 33 out of 79 reviews" "
Rating 6 - Okay. 17 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

James

Stayed 2 nights in Mar 2024
Response from Bianca on 30 Mar 2024
Sorry for your experience, we try to do best next time , thank you for taking your time to make your advices . Atte Hotel Sabana

6/10 Okay

Justin

Travelled with partner
Liked: Amenities, property conditions & facilities
Attention owner of the hotel: Overall good. But needs some polishing. The hotel is nice but has some issues. First of all, the checkin was smooth, staff courteous. But there was no-one to help with bags and settle us into our room. This is strange for a nice hotel, or any hotel. The restaurant is fine. The food was very good. The staff was attentive and courteous. The rooms are nice enough. Very boutique hotel. I love the private balcony overlooking the lake. The rooms do the basics well. The water was hot and the shower was spacious and nice. The rooms are strange. We decided they must have been designed by men with no architect. They are have a chic look, but man they lack comforts. For example, the beds are advertised as queens. They are not queens. They are doubles. There's little storage or surfaces for your items. Fortunately, there are 2 small closets which is a plus. Coffee pods in the room are only provided on the first day. Nice touch, but we stayed 3 nights. We requested refill on pods. We were denied. Coffee only for check-in. Towel racks don't hold towels, wash basin is awkwardly situated and wood base is a poor material choice because it will stay wet. There's not enough counter space in the "bathroom". There's no changing area, so people traveling together will not have privacy. The toilet lacks a fan and the toilet chamber is super-echoey. The glass on the balcony should be 1-way so that people on the deck below can't see you on your balcony.
Stayed 2 nights in Feb 2024
Response from Bianca on 30 Mar 2024
Thank you so much for takin g your time in your advices we appreciate it . Atte Hotel Sabana

6/10 Okay

Michel

Travelled with group
Liked: Cleanliness, amenities
Relaxed area, godd price
Stayed 1 night in Jan 2024

4/10 Poor

Nelzie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was not properly cleaned each day. Trash was not removed and ran out of toilet paper. The pool was not open due to construction which was Never mentioned and very disappointed with not being able to take a dip. This place has amazing potential but poorly managed and maintained. The view spectacular.

6/10 Okay

Verified traveller

Wifi only available in lobby area
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Stayed 2 nights in Jan 2024

8/10 Good

Harrison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Pablo Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yiyang

Liked: Cleanliness, staff & service, property conditions & facilities
Great cost-effectiveness
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so good the rooms the hotel the staff is so friendly and the hotel have a good food service
Stayed 4 nights in Aug 2023

6/10 Okay

Ian

Disliked: Property conditions & facilities
Basic price for basic services
Stayed 1 night in Jul 2023

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has a great view of the lake, we stayed in one of the lake view rooms. Facility wifi was down, only working in the lobby on the ground floor. Cable was very statiky.
Stayed 3 nights in Feb 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a couple and we personally went to the hotel a few days prior to request a specific room, and the front desk agent agreed and confirmed it. Upon arrival we were given a different room that did not even have a Queen bed, but two single beds. We asked for a late check out for the inconvenience and even that was hard to negotiate with the front desk agent who was not empathetic or flexible. On the plus side, it does have a pool and a good view from the pool. I would not stay here again.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
great view and staff
The hotel was in a great location. the views were wonderful. Very lucky to be on the top floor and had amazing views. the restaurant next door was delicious. we didn't get in the pool, but it looked very clean. There are men offering boat rides right behind the hotel and it was very affordable. probably the more affordable ones we encountered compared to the rest of the island. Our driver was Chuy, and he was very knowledgeable. Hotel staff was very friendly. However, the rooms were a little dingy and old. But considering that we didn't spend a lot of time in the rooms and it was such an affordable rate, overall it was a great stay.
Stayed 3 nights in Dec 2022
Response from Recepcionista on 9 Dec 2022
We really appreciate your comment and we are glad that your experience has been pleasant. :)

10/10 Excellent

catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceedingly pleasant and helpful. The property is basic but comfortable and very clean and perfectly situated on the lake. It suited our needs perfectly
Stayed 6 nights in Nov 2022

8/10 Good

Katia

Stayed 1 night in Apr 2022

4/10 Poor

Richard, Frisco

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's on par with a bad Super 8 in the US. The air-conditioner didn't work. The pictures online are, I feel, very deceptive.
Stayed 1 night in Mar 2022
Response from Lesly on 12 Apr 2022
Sorry if you don’t feel good we are going to make the arrangements this year .

10/10 Excellent

Jose, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located. Lot of restaurants around. The front desk staff are very friendly, special thanks to May, she took care of all our request patiently and accurately. Great customer service. The Hotels has great views to the lake and sunset on the higher floors. The only down part was the internet, it is very very slow, it should be improved asap. The sharpness of the television is bad, I felt like watching TV when I was a kid that I had to move the exterior antenna to remove the pixelated images lol. Good think that the purpose of my visit was to watch TV... Last comment, the bathrooms that face the hallways, should have a darker curtains or frosted windows for privacy, at night if the light is on, people can see everything through. In General, we love this hotel!
Stayed 3 nights in Dec 2021

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, clean, and super comfortable bed. I stayed in room 401, which had an amazing panoramic view of the lake. Staff were very friendly and helpful.
The view from room 401.
The view from room 401.
Stayed 3 nights in Jun 2021
Response from Personal de Hotel Sabana on 2 Jul 2021
Nos alegra que le haya gustado. Un gusto Sara :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for the price
I arrived late, didn’t have a sim, could not notify them, I felt bad as I had to wake the guy up to let me in, decent place, nice restaurant behind the hotel, just down the alley facing the lake... staff were helpful
Stayed 3 nights in Mar 2021

8/10 Good

Letty, Sugar Land, Texas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and friendly staff. Pool had an awesome view of the lake.
Stayed 3 nights in Nov 2019

10/10 Excellent

drbug, san francisco california usa

Liked: Cleanliness, staff & service, room comfort
Simple, old fashioned, clean, local- fav for 20yrs
I have been coming here for two decades. It is simple, no elevator, locally run with great local contacts for boats and cars. On the lake with a grand view, a clean, nice small pool, a lakeside bar with nice drinks and food. It is unpretentious. Used by guatemalans and belizeans, it is a nice escape from the youthful backpacker tourists. It lacks carpets, a must in the tropics for keeping rooms mold free. The aircon works and the showers are hot. I love this place.
Stayed 1 night in Apr 2018
Response from Josselyn on 11 Apr 2018
Thank you very much for choosing us, since 20 years, we hope to serve you again, and again.

10/10 Excellent

Edvin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

s, California

Liked: Staff & service
Disliked: Cleanliness, room comfort
Mix bag
I reserved two rooms. One was quiet. The other room was not good due to location. There's no curtain on the window above the door which causes the hallway light to flood the room along with the noise from the street - not a good night's sleep. WiFi is not available in rooms, hot showers worked great. Beware of the exchange rate they charge you when paying for rooms - check their math to avoid paying more than what was agreed upon.
Stayed 2 nights in Jan 2018
Response from Linda on 23 Jan 2018
Thank you very much for taking your time to make your comments, we need it to take attention where we need it.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice room but we were not able to check in in the established hours. (2 hours late) and the pool condition was kind of nasty
Stayed 1 night in Dec 2017
Response from Linda on 23 Jan 2018
Sorry to hear about the pool, its a compromise to fixe it and try not happening again, sorry again.

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Bill, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right on the water, nice swimming pool, nice staff, comfortable room and cheap!

8/10 Good

Felipe, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in general terms, very good. It provides a place to sleep and spend little time during the day, which is exactly what you need when staying here -Flores Island is amazing, by the way. It offers great view to the Peten Itza Lake, since it is on the island corner, you can see the sunset from a wonderful position. Only downside was the A/C, it was too noisy.

2/10 Terrible

Falene

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Way over priced for what you get! Paid $55 for the room and it should have max been $20. Beds are springs wrapped in fabric. Very small and uncomfortable.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for relaxing in Flores
Nice hotel with pool overlooking lake, comfortable bed, good WiFi, good breakfast, good location, hot water

2/10 Terrible

Jane

Disliked: Staff & service, property conditions & facilities, room comfort
Find another place to stay for the price
Very disappointed! Was expecting a nicer room based on the reviews and the price. You can get a comparable room for half the price.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Nice hotel, poor staff
Nice location, nice pool but the jacuzzi didn't work. When I went to pay, they're credit card machine didn't work. They made me look all over Flores to try and find money. When I couldn't find US or Guatemalan money, a manager came out and immediately fixed the credit card machine. Don't get scammed by them!

8/10 Good

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean hotel
The place is pretty nice. The bolt lock on our door didn't work and the wifi wasn't great but it has a nice view of the water and a pool to cool off in (although i did not use it). It's close proximity to lots of restaurants - check out Sky bar which is just down the road and offers great views of the sunset while cooling off with the breeze from the rooftop.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool in Flores!
We loved our stay at Sabana. The swimming pool area was fantastic and we thought the hotel was excellent value for money. The location on flores was perfect and close to the best places to go out. We easily could have stayed longer. The ladies in reception were very nice and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice, glad to gave a pool and air conditioning!
Response from General Manager on 25 Aug 2016
Itis a pleasure to serve you! We are glad you had a nice stay at the hotel.

8/10 Good

kristal, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Pool, Pizza, hot shower, and AC
Hotel Sabana was a nice place to rest, in Flores after traveling to Tikal. The beds were comfortable, the shower was good and hot, and the TV worked, although there were no children's channels. It was also great to have a working Air conditioner in the room because it was very hot outside in July! Sitting by the pool, with the view of the lake was lovely, but actually getting inside the pool was cold. The Jacuzzi/hot tub was also cold. The breakfast in the hotel restaurant was nice, and the fresh pizza was good for dinner. When I tried to schedule a tour to Tikal through the hotel staff, one employee quoted me 450Q, for a full day tour with transportation, lunch, and a guide. Another employee later quoted me 150Q for a similar tour. Also, when I needed to schedule a taxi to the airport, one employee told me 20Q, then a second told me 25Q. I would definitely recommend this hotel, but just as other reviewers have suggested, be aware of the pricing discrepancies in everything that the hotel staff tells you.

8/10 Good

Pablo, Guatemala

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar
Stayed 2 nights in Mar 2024

6/10 Okay

Elmer Omar

Travelled with partner, Travelled with group
I thoght i had pay for a room with view to the lake but they only use the pics to advertise the hotel and they were exchanging the usd to 9 quetzales for each usd so that was not very honest because in the guatemalan bank exchange rate is 7.8 to one.
Stayed 1 night in Mar 2024

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Top endroit avec 1 belle vue sur l’eau. La literie est bonne et la douche chaude si on attend suffisamment qu’elle arrive est 1 vrai must!
Stayed 1 night in Feb 2024

2/10 Terrible

Bryan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There is a power outage at the Hotel in Guatemala.
Stayed 1 night in Feb 2024
Response from Recepcionista on 12 Feb 2024
Good morning, we are very sorry for the inconvenience of the electrical energy, the outages were in the entire central area of the department, due to problems of the electrical company, something that is beyond our control.

8/10 Good

Jocelyne et Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reposant
Belle vue sur le lac
Stayed 3 nights in Feb 2024
Response from Bianca on 30 Mar 2024
Thank you very much

8/10 Good

Luiggi

Stayed 1 night in Jan 2024

6/10 Okay

Magally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitacion con aire aconficionada, limpia y agradable. La piscina estaba fuera de servicio, no habia desayuno porque el restaurante pertenecia a otra administracion. El personal del hotel es muy amable y servicial.
Stayed 1 night in Jan 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente limpieza y servicio, el único inconveniente fue que la piscina no estaba habilitada :(
Stayed 3 nights in Jan 2024

6/10 Okay

Juan

Disliked: Cleanliness, staff & service
Muy sucio y no hay parqueo y difícil acceso
Stayed 2 nights in Dec 2023

8/10 Good

Letty

Travelled with family
Liked: Cleanliness, staff & service, amenities
La piscina no esta funcionando y no avisan en sus redes sociales. En la terraza tienen animales que corren en la madrugada y no dejan dormir
Stayed 3 nights in Dec 2023

6/10 Okay

Rodolfo

Business traveller
Dejan estar tarde en la piscina y no se puede dormir
Stayed 1 night in Dec 2023

6/10 Okay

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Poco típico para el lugar
Stayed 2 nights in Nov 2023

8/10 Good

Antonio Eduardo

Stayed 3 nights in Nov 2023

8/10 Good

Oscar

Liked: Staff & service, amenities
Disliked: Cleanliness
La cama se le sentían los resortes
Stayed 1 night in Nov 2023