Dear Ms. Marianne,Thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are delighted that you appreciated these days in this magical city and, most of all, in our enchanted Palace.It is just a few steps from all major attractions of Florence, we are happy you have noticed it!We are also proud of reading such beautiful words about our staff. We always do our utmost to make you feel like in a homely atmosphere and to satisfy all your needs.We remain at your total disposal for any further need and we are looking forward to welcoming you again.Kind regards,Cecilia Vitulli

Dear Ms. Bianca, We are very sorry to read this kind of review, written after that you were in our hotel just for 15 minutes. We think that it’s very difficult to have an objective idea about a place after being stayed there for just such few moments. We see you considered our staff at the front desk not helpful, not knowledge of English and rude. This is maybe the first time we read that in a review and usually it’s probably the most appreciated aspect of our hotel. Regarding the air conditioning , our colleague came in the room just after 2 minutes you called her in order to convert the thermostat from the heating to the fresh air, despite the external temperature in that moment was more or less of 2 degrees. You found the room old and dated; we think that it could be normal since we are in historical Palace built in the sixteenth century. In the 2020 we did a total restyling adding some modern elements with the historical ones, but of course the architecture of the hotel stayed that one of the Renaissance time. In any case, we proposed you to see another room of the same typology, in order to try to meet your needs, but you categorically refused it and you told us that you wanted to go away. We would like to clarify that, at the beginning, we told you that there were no other room available just because you asked us an upgrade and we were fully booked. We just had other rooms of the category you booked for. We’ll remain at your disposal for any other clarification, Kind regards,Michele Buttà, Guest Relations NH Collection Palazzo Gaddi

Dear Pamalla, first of all thank you for having chosen NH Collection Palazzo Gaddi for your stay in our magical city and for your beautiful review.We are glad to know you enjoyed your stay with us. We see that in particular you appreciated our location, just few steps from our stunning cathedral and from the main attractions of our city. We are proud to know that you stay with us lived up to your expectations.We remain at your total disposal and we hope to see you again as soon as possible in our Enchanted Palace to offer you another unforgettable experience with us. Kind regards, Alessia SifannoGuest Relations NH Collection Palazzo Gaddi

Dear Gary, first of all thank you very much for having chosen NH Collection Palazzo Gaddi for your stay in our magical city and for your wonderful review. We are so happy you totally enjoyed the experience with us and in particular our location, in the historical city center, just few steps from our stunning cathedral, the main Renaissinance attractions of our city the restaurants and the railway station. We'll remain at your total disposal for any other need or request and we hope to seeing you again as soon as possible in our Enchanted Palace. Kind regards, Michele Buttà, Guest Relations NH Collection Palazzo Gaddi

Dear Sir,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence. We are very happy to read your positive review about you experience with us, in particular the appreciation of our location and our staff. It's our goal to make your stay with us memorable and we are glad to read you appreciated it.We look forward to welcoming again soon and in the meantime we remain at your complete disposal. Kind regards,Alessia SifannoGuest Relations NH Collection Palazzo Gaddi

Dear Jean, thank you very much for having chosen NH Collection Palazzo Gaddi for your stay in our magical city and for your beautiful review. We are very happy you enjoyed so much your experience with us and in particular with the staff. We always put a lot of passion and efforts in our job and we're so proud when our guests recognize that to us. We always read that you fully appreciated our location, just few steps from the cathedral and the best attractions of Florence, in the city historial center and our stunning rooftop view. Regarding the breakfast, we'll try to take an advantage from your suggestions and we thank you for these ones. We'll remain at your total disposal for any other need or request and we hope to seeing you again as soon as possible in the future. Kind regards, Michele Buttà Guest Relations NH Collection Palazzo Gaddi

Dear Ms. Christine, thank you very much for having chosen NH Collection Palazzo Gaddi for your stay in our magical city and for your wonderful review. We see that you appreciated very much all the aspects of your experience with us and we are so proud that you recognized that our staff is very professional and helpful. One of our most important goals is that our guests everyday feel like at home and that live an unforgettable experience. We are very happy too because you totally enjoyed our location, in the historical city center, just few steps from the cathedral and from the main attractions of our city. We'll remain at your total disposal for any other needs or request and we hope to seeing you again as soon as possible in our Enchanted Palace. Kind regards, Michele Buttà, Guest Relations NH Collection Palazzo Gaddi

Dear Mr. Audrey, thank you very much for having chosen NH Collection Palazzo Gaddi for your stay in our magical city and for your wonderful review. We see that you appreciated very much all the aspects of your experience with us and we are so proud that you considered our staff amazing. We are very happy too because you totally enjoyed our location, in the historical city center, just few steps from the cathedral and from the main attractions of our city and the variety and quality of our big buffet breakfast. We'll remain at your total disposal for any other needs or request and we hope to seeing you again as soon as possible in our Enchanted Palace. Kind regards, Michele Buttà, Guest Relations NH Collection Palazzo Gaddi

Dear Ms. Armineh,First of all thank you very much for having chosen NH Collection Palazzo Gaddi for your stay in our magical city. We are very happy you enjoyed at all where our hotel is located, in the city historical center and just few steps close to all the main and best attractions of Florence. We also are very glad that you appreciated your experience with every single person of our staff; we always put a lot of passion and efforts in our job and the best prize for us is when our guest recognize that. On the other side, we’re so sorry you didn’t like the room we assigned you, located in the historical and noble part of our Palace, built in the 16th century and fully renovated in the 2020. If you just had let us know that, we surely have tried to give another room that it could meet your needs and expectations. There are also exact typologies of room ("Premium with view") with an incredible view on our amazing Duomo. Regarding the iron, it results from our records that we brought that one in the room, although it’s better to avoid this for safety reasons. That’s the why we have a separate ironing room at the first floor of our hotel, with all the necessary to iron. We’ll try to take an advantage from your suggestions about the room service menu and we’re sorry if you considered it limited. Regarding the charge of the water from the minibar, we confirm you that it’s present in our records and we always proceed a double check with our guests during the check-out procedure.We hope to seeing you again as soon as possible in our Enchanted Palace, in order to give you an unforgettable experience with us and we’ll remain at your total disposal for any other needs or requests.Kind regards,Michele Buttà Guest Relations NH Collection Palazzo Gaddi

Dear Silverio,many thanks for sharing your experience in NH Collection Palazzo Gaddi.We are happy to know that you liked our property and it is also a pleasure to read that the experience with our staff lived up your expectations.We look forward to welcomingyou again and in the meantime we remain at your complete disposal for any future information.Best regards

Dear Jessie,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.It is a real pleasure for us to know that you fully enjoyed the stay in our porperty and we can't wait to be able to welcoming again for your next hoiìlidays in Florence.We remain at your total disposal for any future information.Kind regards

Dear Mr. Elvis,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are extremely happy to know that you ejoyed the stay in our enchatnted Palace.We hope to be able to welcoming again soon.We remain at your disposal for any future request.Best regards

Dear Lou,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are extreemly happy to read that the experience with our staff lived up your expectations.We are sorry that the room we assigned to you not fully meet your wishes and we apologize for the noise coming from the terrace. If you had reported this inconvenience to us during your stay, we would have been happy to assign you a room more in line with your expectations.We look forward to welcoming again.We remain at your disposal for anuìy future information.Best regards

Dear Daniel,thank you for sharing your experience at NH Collection Palazzo Gaddi.We are happy to know that your experience with us lived up your expectations.We hope to be able to welcoming again as soon as possible and in the meantime we remain at your complete disposal.Best regards

Dear Dane,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are extremely pleased to know that you remain positevely impressed by the service provided by our staff, we always try to guarantee an high quality experience to all our guests.We can't wait to welcoming for your next stay in Florence.We remain at your disposal for any future information.Best regards

Dear Mr. Tim,thank you very much for having chosen us for your stay in our magical city and for taking your time to share your experience. We really appreciate it, as it helps us grow up and understand what we can do better to make the stay of our guests as pleasant as possible. We’re really sorry that our rooms weren’t up to your expectations and we apologize for any inconvenience or frustration you may have experienced. We will take action to be able to ensure a better future experience for our guests. We really excuse for that. Regarding the size of your room, we assigned you a Premium room with view, as booked, overlooking the Duomo and we hoped you could enjoy it. In general, in Florence city historical center it’s difficult that the rooms with view are very big. We kindly suggest you, for the next time, to make a reservation for another typology of room, in order to satisfy your needs about the room size, which is reported during the reservation process. With regards to the dated room, the hotel has been renovated in 2020 and we also added some modern elements without distorting the original historical style of the palace, in fact, it’s very important for us to maintain the original historical imprint. We hope welcoming you again in the future, in order to offer you the best experience possible and to satisfy all your needs, Kind regards,

Dear Roger,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.It is a real pleasure for us to read that the experience with us lived up your expectations.We look forward to welcoming again.We remain at your disposal.Kind regards

Dear Irma,thank you for your review about your experience at NH Collection Palazzo Gaddi.We are so happy to know that you enjoyed our decorations and our location near to all the most famous attractions of the city.We look forward to welcoming again soon.Kind regards

Dear Lurdes,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are extremely happy to read that you liked our location.We hope to welcoming again as soon as possible and in the meantime we remain at your complete disposal.Kind regards

Dear Tammy,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are pleased to read that you liked our location and that the experience with our staff lived up your expectations.We hope to be able to welcoming again for your nest stay in Florence.We remain at your disposal for any future request.Kind regards

Dear Jeff,thank you for having shared your experience at NH Collection Palazzo Gaddi.We are happy to read that you enjoyed our location and the beautiful view from our panoramic rooftop.We can't wait to welcoming again and for any further request we remain at your complete disposal.Best regards

Dear Russ,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are extremely happy to read this review about your experience with us and we hope that you chose again our hotel for your next stay in Florence.We remain at your complete disposal for any future request.Best regards

Dear Laura,thank yo ufor having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are happy to know that you enjoyed our locaiton near to all the most famous attractions of the city and transportation.We are also pleased to know that you liked our panoramic rooftop with the Duomo view.We look forward to welcoming again soon.We remain at your disposal for any future request.Kind regards

Dear Guest,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.Thank you for your feedback, we are happy to know that the experience with us was positive.We look forward to welcoming again for your next trip to Florence.We remain at your disposal for any future request.

Dear Mr. Alhosani,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are happy to know that the experience with us lived up your expectations.We hope to welcoming again soon.Kind regards

Dear Mr. Lajo,thank you for having chosen NH Collection Palazzo Gaddi for your Florentine holidays.We are delighted to know that the experience with our staff was positive, we always try to guarantee an high quality experience to all our guests.In addiction we are happy to read that you appreciate the location near to all the most famous attractions of the city.We hope to welcoming again soon.We remain at your disposal for any future information

Dear Mrs. Selfridge,many thanks for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are very happy to read that you enjoyed our location near to all the most famous attractions of the city and it is also a pleasure for us to know that you liked our Christmas decorations.We look forward to welcoming again soon.We remain at your disposal for any future request.Best regards

Dear Mrs. Rathbun,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence and thank you for the breautiful review.It is amazing for us to know that you enjoy our property, in particular our panoramic rooftop and we are also very happy to read that you liked our breakfast buffet.It is a honour for us to read that the experience with our staff was positive, we always try to guarantee an high quality service to all our guests.We look forward to welcoming again for your next travel in Florence.We remain at your disposal for any future request.Best regards

Dear Mrs. Salcedo,thank you for sharing your experience at NH Collection Palazzo Gaddi, your feedback is very important for us.We are pleased to read that you enjoyed our location near to all the most famous attractions of the city.We are also very happy to know that the experience with our staff lived up your expectations.We look forward to welcoming again for your next holiday in Florence.We remain at your disposal for any future request.Best regards

Dear Guest,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are very pleased to know that the experience with our staff lived up your expectations, we always try to guarantee an high quality service to all our guests.We are also happy to know that you liked the property and the location.We hope to be able to welcome you again for your next holiday in Florence.We remain at your disposal for any future request.Best regards

Dear Mrs. White,thank you for sharing your experience at NH Collection Palazzo Gaddi, your feedback is very important for us.We are very happy to know that the stay lived up your expectations and it is a pleasure for us to read that you enjoyed the room we assigned to you.We look forward to welcoming again soon.We remain at your disposal.Best regards

Dear Mr. Bellar,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.It is a pleasure for us to know that the experience with us was positive, the feedback of our guests are very important for us.We hope to be able to welcome you again soon.We remain at your disposal.Best regards

Dear Mrs. Marin,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence and thank you for sharing your experience with us.It is a pleasure to read that the experience with our staff was positive, we always try to guarantee an high quality service to our guests.We are sorry that the room we assigned to you not fully meet your expectations. We take note about your report to double check and to improve this service.We hope to be able to welcoming again for your next trip in Florence.We remain at your disposal for any future request.Kind regards

Dear Mrs. Shuck,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are very happy to read that you enjoyed our location near to all the most famous attracions of the city. It is a pleasure to us to know that you will return in our hotel for your next holiday in Florence.We remain at your disposal for any future request.Best regards

Dear Mrs. Leblanc,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Florence.We are happy to know that the experience in our hotel lived up your expectations.We look forward to welcoming again soon.We remain at your disposal for any future request.Best regards

Dear Mr. Heflin,thank you for having chosen NH Collection Palazzo Gaddi for your stay in Flroence.It is a pleasure for us to know that you enjoyed our porperty and we are very happy to read that the experience with our staff lived up your expectations, we always try to guarantee an high quality service to all our guests.We hope to be able to welcome you again soon.We remain at your disposal for any future request.

Dear Mr. Cordero,thank you for having chosen NH Collection Palazzo Gaddi for your stay in our beautiful city.We are very happy to read that you liked our hotel and our decorations and we are also happy to read that you enjoyed our panoramic rooftop.We look forward to welcoming again for your next holiday in Florence.We remain at your disposal for any future request.Best regards

Dear Mr. Holt,thank you for having chosen our hotel for your holidays in Florence.We are really happy to read that the experience lived up your expectations and it is a pleasure to read that the experience with our staff was positive, we always try to guarantee an high quality service to all our guests.We hope to be able to welcome you again.We remain at your disposal for any future request.Best regards

Dear Orietta, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Mariasilvia Marri Guest Relations

Dear Brenda,thank you for sharing your experience with us. We are very pleased to know you had a wonderful experience, we always strive for exceeding our guests' expectations. We look forward to welcoming you back hereKind Regards,Mariasilvia Marri Guest Relations

Dear Nir, Thank you for your review. It is amazing for us to know that you enjoyed our beautiful hotel, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for any future information you might need. Best Regards Mariasilvia Marri Guest Relations

Dear Guest, Thank you for your review. It is amazing for us to know that you enjoyed our beautiful hotel, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for any future information you might need. Best Regards Mariasilvia Marri Guest Relations

Dear Erin, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel.We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Mariasilvia Marri Guest Relations