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Reviews of Hilton Garden Inn - Flagstaff

3 out of 5
Hilton Garden Inn - Flagstaff
350 West Forest Meadows Street, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Sheri

Liked: Staff & service
Stayed 1 night in May 2024
Response from Hilton Garden Inn Flagstaff AZ on 20 May 2024
I'm sorry to hear we did not exceed your expectations during your stay. I apologize for your experience, please contact hotel directly if we can be of any further assistance.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the inside pool and jacuzzi. Quick check-in and rooms were cleaned.
Stayed 2 nights in May 2024
Response from Hilton Garden Inn Flagstaff Team on 20 May 2024
Thank you for your stay! We truly appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities
Went straight to room after check in. Front desk clerk was very nice.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Flagstaff team on 7 May 2024
Thank you for your stay! We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean staff was friendly
Stayed 1 night in Apr 2024
Response from Toby on 6 May 2024
Thanks for the excellent review. We truly appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 1 night in May 2024
Response from Toby on 6 May 2024
Thanks for the excellent scores and kind words. We truly appreciate you.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Flagstaff Az Team on 26 Apr 2024
Thank you for your stay! We appreciate your awesome review!

4/10 Poor

GUSTAVO MORA

Travelled with family
Disliked: Property conditions & facilities
The door from the bathroom had a weird noise everything I will open the door or close. I did recorded this
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Flagstaff Team on 23 Apr 2024
I'm sorry we did not exceed your expectations during your stay. We appreciate you letting us know so we can address the issue with our team.

10/10 Excellent

damon

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here twice. Close to freeway, and dozens of dining options. Nice lobby, great rooms, great buffet breakfast.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Flagstaff on 15 Apr 2024
Thank you for your stay! We appreciate your continued loyalty and look forward to welcoming you back soon.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Flagstaff team on 15 Apr 2024
Thank you for your stay!

10/10 Excellent

Babette, Burlington

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Flagstaff team on 29 Apr 2024
Thank you for your stay!

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a good size including the bathrooms. Nice walk in shower. Great breakfast options.
Stayed 1 night in Mar 2024
Response from Toby on 1 Apr 2024
Thanks for the excellent scores and review! Were happy to hear you enjoyed your stay. We appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Vaishali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Toby on 29 Mar 2024
Thanks for the excellent scores! We truly appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice indoor pool, yummy breakfast
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Flagstaff team on 21 Mar 2024
Thank you for your stay! We appreciate your wonderful review.

10/10 Excellent

Laura, Ft Irwin

Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Flagstaff team on 15 Apr 2024
Thank you for your stay!

10/10 Excellent

tess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly check-in. Bed was comfy Room was clean
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Flagstaff team on 20 Mar 2024
Thank you for your stay. We appreciate your kind words and look forward to welcoming you back soon.

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Flagstaff on 15 Apr 2024
Thank you for your stay! We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Pool hot tub fee good staying in or wandering.
Stayed 1 night in Mar 2024
Response from Toby on 15 Mar 2024
Thanks for the great scores! Not sure if you meant fee or free for Pool and Hot tub. We do not charge for these amenities. Again, thank you for the feedback and we look forward to welcoming you back soon.

10/10 Excellent

Martina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and i loved it. 😍
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn team on 1 Mar 2024
Thank you for your stay! We certainly appreciate your wonderful review and look forward to welcoming you back soon.

2/10 Terrible

Gabriel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I arrived late at night after a bad snow storm. Because the parking is in a hill, my car was slipping and going sideways, very scary. I was able, after so much work, to back it up into a parking space. The parking was full. There was a lot of ice on the ground making it very slippery and dangerous. There are 5 EV parking spots. 3 in one side and 2 in the other. After I got out of the car, I noticed that one of my back tires was encroaching in one of the EV parking spots. Tried to move it but because of the hill and the conditions of the ground my car continued slipping sideways towards the EV parking spot. I decided to leave the car in that way since it was around 10pm and the EV parking spots were empty. I was very tired since it took me 4 hours to travel from Phoenix to Flagstaff because of the conditions. At 3:30 am, the phone in my room began ringing. It was an employee named Eli who told me that I needed to move my car or it would be towed because I was double parked and parked in the EV spot which wasn’t true. I went outside and after a few minutes, I was able to move my car a few inches away from the EV spot. Then I noticed that there were 2 more free EV spots in the other side. I went to inquire with the employee Eli about the emergency and the need to get me up at 3:30am. I tried to be as polite as possible. Eli became very defensive and rude. The next day, I noticed other non EV cars parked at the EV spot all day, no one doing or saying anything.
Stayed 2 nights in Feb 2024
Response from Latricia W. Front Office Manager on 24 Feb 2024
I am sorry to hear we did not exceed your expectations and will address your experience with our team. We appreciate you letting us know and apologize for the inconvenience.

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Nice and clean and modern i was very happy with our stay
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Flagstaff Az Team on 23 Feb 2024
Thank you for your stay! We appreciate your kind words and look forward to welcoming you back soon.

10/10 Excellent

juan

Great place to stay
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Flagstaff team on 22 Feb 2024
Thank you for your stay! We appreciate your kind words and look forward to seeing you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Pool available, was in the area I needed. Clean and inviting.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Flagstaff team on 19 Feb 2024
Thank you for your stay! We appreciate your positive review and look forward to welcoming you back soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and stay!
Great place! No complaints. Clean, quiet and convienient location.
Stayed 1 night in Feb 2024
Response from Toby on 16 Feb 2024
Thanks for the excellent scores and feedback. We truly appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Toby on 12 Feb 2024
Thanks for the excellent scores! We truly appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, friendly staff
Stayed 1 night in Jan 2024
Response from Toby on 12 Feb 2024
Thanks for the excellent scores and kind words about our hotel and staff. We truly appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Toby on 5 Feb 2024
Thanks for the excellent scores!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was hard and lumpy, could feel the springs in it. Otherwise the stay was great!
Stayed 1 night in Jan 2024
Response from Toby on 30 Jan 2024
Thanks for the great review! Were happy to hear you had a great experience. I do apologize for the lumpy bed. I will pass this on to the appropriate team and make sure it is resolved so that others will not be disappointed as you were.Thansk,Toby GladdenGeneral Manager

6/10 Okay

Tech

Travelled with partner
Liked: Staff & service, property conditions & facilities
No complaints. It's a 3-star hotel and that's what I paid for. I got exactly what I needed at the price I wanted to pay.
Stayed 6 nights in Jan 2024
Response from HGI Flagstaff team on 29 Jan 2024
Thank you for your stay! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel personnel, very welcoming and informative
Stayed 1 night in Jan 2024
Response from HGI Flagstaff team on 29 Jan 2024
Thank you for your stay! We appreciate your kind words and look forward to welcoming you back soon.

8/10 Good

Evelio

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from HGI Flagstaff Team on 29 Jan 2024
Thank you for your stay!

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a different experience than La Quinta, totally worth the extra money to stay at Hilton. Hilton did not smell like cigarettes and old people like La Quinta did, Hilton was so modern and clean unlike La Qunita, Hilton allowed travelers to really relax unlike La Quinta. Hilton all the way!
Stayed 1 night in Jan 2024
Response from Toby on 5 Feb 2024
Wow! Thanks for sharing. We truly appreciate your business as well as your feedback. We look forward to welcoming you back soon.

2/10 Terrible

Kaitlyn

Stayed 2 nights in Jan 2024
Response from HGI Flagstaff Team on 19 Jan 2024
I'm sorry to see we did not exceed your expectations. We apologize for the experience.

8/10 Good

Stefanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HGI Flagstaff Team on 19 Jan 2024
Thank you for your stay, we look forward to welcoming you back soon.

8/10 Good

Stefanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable hotel
Stayed 1 night in Jan 2024
Response from HGI flagstaff team on 19 Jan 2024
Thank you for your stay!

10/10 Excellent

Adrian

Stayed 1 night in Jan 2024
Response from Toby on 5 Feb 2024
Thanks for the excellent scores!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Toby on 12 Jan 2024
Thanks for the thumbs up! We truly appreciate it..

6/10 Okay

Masaya, Rancho Cucamonga

Travelled with family
Dirty room, clogged faucet, unlockable window,
Stayed 1 night in Jan 2024
Response from HGI Flagstaff Team on 10 Jan 2024
I'm sorry to hear we did not exceed your expectations and will address your experience with our team. We appreciate you letting us know and apologize for the inconvenience.

6/10 Okay

Su

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
improvements are needed
I selected this hotel based on its 9.0 reviews. Overall, it was acceptable, but improvements are needed in the bathroom and furniture. I wouldn't choose to stay here again and would explore other options.
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Flagstaff team on 10 Jan 2024
Thank you for your stay, I'm sorry to hear we did not exceed your expectations during your stay. We will address your experience with our team and appreciate you letting us know.

8/10 Good

AARON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pool and jacuzzi. Some staff were great, but sime staff was a little cold at times and seemed disinterested or preoccupied and too busy to show a smile and give eye contact when answering our questions.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Flagstaff team on 10 Jan 2024
Thank you for your stay, I'm sorry we did not exceed your expectations, we appreciate you letting us know so we can address our team with the issues encountered during your stay.

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI Team on 5 Jan 2024
Thank you for your stay!

10/10 Excellent

trang thi thu

Stayed 2 nights in Dec 2023
Response from HGI Team Flagstaff on 19 Jan 2024
Thank you for your stay!

10/10 Excellent

Randall

Stayed 1 night in Dec 2023
Response from HGI Flagstaff Team on 19 Jan 2024
Thank you for your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy
Very nice place, most comfortable beds ever, fluffiest pillows, nice vibes. Would stay here again for sure.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Flagstaff team on 29 Dec 2023
Thank you for your stay! We truly appreciate your kind words.

8/10 Good

Chris

Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn Flagstaff Team on 29 Dec 2023
Thank you for your stay!

8/10 Good

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect except for small bathroom size. The toilet is literally in between the sink and the shower. There is no room to move around at all. If you stand in front of the sink, you are about 6 inches from the toilet.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Flagstaff team on 20 Dec 2023
Thank you for your stay! I'm sorry to hear we did not exceed your expectations with the bathroom design. We appreciate your feedback and will share with our team.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The beds were very hard and not comfortable at all. The vent did not work in the bathrooms which could lead to mold. Lots of renovations that were not announced at all when reserving. Too many dogs that were not service dogs. Lastly, the bar had zero selection besides Budweiser…
Stayed 2 nights in Dec 2023
Response from Latricia W. on 20 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Deepka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Flagstaff AZ on 15 Dec 2023
Thank you for your stay! We appreciate your kind words and look forward to welcoming you back soon.

8/10 Good

Melissa, Cave Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Easy check in and check out. Comfortable beds. Currently under construction.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Flagstaff Team on 8 Dec 2023
Thank you for your stay! We appreciate your positive feedback. Thank you for your understanding during our Lobby renovations taking place until December 20,2023.

10/10 Excellent

Kristine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, no issues
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Flagstaff Team on 8 Dec 2023
Thank you for your stay! We appreciate your wonderful review and look forward to welcoming you back soon.

6/10 Okay

Dean, carson city

Stayed 1 night in Nov 2023
Response from Hilton Garden inn Flagstaff Team on 8 Dec 2023
Thank you for your stay. I'm sorry to see we did not exceed your expectations during your stay. Please call hotel directly for further assistance.