Dear Marisol, Thank you for sharing your review. We sincerely apologize for the unpleasant experience you encountered during your stay. Please know that your experience does not align with our usual standards. Your comments will be shared with our housekeeping team to prevent oversights in the room preparations for our future guests. Additionally, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your bringing this to our attention and hope you consider giving us another opportunity to provide the quality service you deserve.Sincerely,Hotel Management

Dear Pedro Pablo, Thank you for staying with us. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. It is great to learn our staff was prompt to help you and with the room. However, we are sorry to hear about the cigarette smell and the noise issue you faced during your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We look forward to the possibility of welcoming you back soon, so we can demonstrate the exceptional hospitality that we are known for providing.Sincerely,Hotel Management

Dear Emma, Thank you for staying at Extended Stay America. We are thrilled to hear that you had a great experience and enjoyed our convenient location close to hospitals and shopping malls. We appreciate your kind words and look forward to welcoming you back as our guest whenever you're in the area again. Have a safe and pleasant journey!Sincerely,Hotel Management

Dear Brad, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we are sorry for any oversight in this regard. Please be assured that we take this feedback seriously and will address these issues immediately to prevent any reoccurrence. We appreciate your patience and bringing this to our attention. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Adam, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Also, please allow us time to look into the charges; we will resolve this soon. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Kendell, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Samantha, Thank you for sharing your thoughts about your recent stay and for appreciating our courteous associates. However, we apologize for the inconvenience due to AC and also for any cleanliness issues you encountered in your room. We aim to provide every guest an excellent visit; therefore, we are sorry this was not your experience. We will address your feedback with the respective teams to ensure your next stay is exceptional.Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management

Dear Sharon, Please accept our sincere apologies for the disappointing stay, as we never mean to leave our guests with such an impression. We assure you that what you encountered is not acceptable by our standards, and we will be taking the proper measures as we are committed to providing every guest with a fulfilling experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback and hope to have a future opportunity to make it up to you.Sincerely,Hotel Management

Dear Regine, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Lorena, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear William, Thank you for choosing our hotel and for taking the time to provide your feedback. We were disappointed to learn about the challenges you experienced during check-in. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Rodney, Thank you for sharing your experience. We apologize for not meeting your expectations. If you have any concerns during a future visit, please reach out to our front desk. We always want to resolve any issues while you are here. We would love to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again soon.Sincerely,Hotel Management

Dear Paula, Thank you for your review and for sharing your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

We are so happy to see that you enjoyed your time with us, Michael! We truly appreciate you taking the time to rate us! Please come back to see us soon!

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Mia. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank for you taking time to leave us this feedback, April. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.

Thank you for taking the time to review and rate your stay with us, Robert. We appreciate your constructive feedback on how we can improve. We do hope that your future travels are both comfortable and pleasant.

Thank you so much for the terrific rating, Lori! We are thrilled to see that you enjoyed such a great stay! Please come back and visit us soon!

We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!