Mini-fridge, coffee/tea maker

Reviews of Crown Pointe Lodge, BW Signature Collection

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 273 out of 466 reviews" "
Rating 8 - Good. 142 out of 466 reviews" "
Rating 6 - Okay. 29 out of 466 reviews" "
Rating 4 - Poor. 12 out of 466 reviews" "
Rating 2 - Terrible. 10 out of 466 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff. very helpful. Pool and hottub open til 11 pm for the win!
Stayed 1 night in Apr 2024
Response from Barrett L GM on 5 Apr 2024
Judy and Jerry, Thank you for your comments and review regarding your recent experience at Crown Pointe. We appreciate your time and your business. We hope to see you again to build upon your experiences, here at Crown Pointe!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean place to stay. The staff was very nice!
Stayed 1 night in Mar 2024
Response from Barrett L GM on 2 Apr 2024
Venessa, Thank you kindly for your review and your business! We hope to serve you again in the near future!

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barrett L GM on 2 Apr 2024
Nate, Thank you for your rating regarding your recent experience at Crown Pointe. We appreciate your business and hope to have an opportunity to improve on your prior experience in the near future!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The environment surrounding the hotel was picturesque and quiet. The hotel was clean and nicely decorated. Our room was clean and comfortable. Food for breakfast was good. Staff were friendly, polite and respectful. I’m glad I chose this facility and will recommend it to others.
Stayed 1 night in Feb 2024
Response from Barrett L GM on 6 Mar 2024
Tina, Thank you for review and your patronage at Crown Pointe. We appreciate you, and hearing about your experience. We hope to have another chance to provide you with another excellent experience in the near future! Safe Travels!

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite and clean.
Stayed 2 nights in Mar 2024
Response from Barrett L GM on 6 Mar 2024
Tina, Thank you for review and your patronage at Crown Pointe. We appreciate you, and hearing about your experience. We hope to have another chance to provide you with another excellent experience in the near future! Safe Travels!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barrett L GM on 12 Feb 2024
Ashley, Thank you very much for your rating of your experience at Crown Pointe and for your business. We appreciate your feedback, but are sorry to see you did not enjoy your experience. We would love to hear more about your stay and hope to serve you again in the future! Respectfully, Barrett L./GM

8/10 Good

Jessica

Stayed 1 night in Dec 2023
Response from Barrett L GM on 12 Feb 2024
Jessica, Thank you very much for your rating of your experience at Crown Pointe. Also, than you very much for your business. We appreciate your feedback and hope to serve you again in the future! Respectfully, Barrett L./GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly atmosphere
Really friendly check in and breakfast. Probably the best free continental breakfast I've ever had. Nice pool and warm hot tub was a bonus with kids needing to get the wiggles out. Would defintely stay here again. One caution is the GPS will send you to an apartment building just down the road with the same name.
Stayed 1 night in Dec 2023
Response from Barrett L GM on 26 Dec 2023
Dear Guest, Thank you for your amazing comments regarding your recent stay at Crown Pointe. We're happy to hear/learn of the facets you enjoyed most. Thank you for your patronage and don't be a stranger! :)

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a prettygolf course - without added cost🙌
Stayed 2 nights in Nov 2023
Response from Barrett L GM on 26 Dec 2023
Terry, Thank you for your comments and business. We appreciate hearing from you and hope to have the honor of serving you again in the near future!

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and most of the staff were wonderful. On Monday morning we went to breakfast and the breakfast attendant was sitting at a table playing on her tablet. Did not even notice we were there. Asked her something and was ignored. The lady on Sunday was so much better. She is great at her job.
Stayed 2 nights in Dec 2023
Response from Barrett L GM on 6 Dec 2023
Colleen, Thank you for your stay at Crown Pointe. Additionally, thank you for your feedback. We appreciate hearing about your experience to proactively resolve any perceived undesirable interactions for future business/guests. We hope to have the honor of serving you again in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Barrett L GM on 6 Dec 2023
Timothy, Thank you for the awesome rating. We are pleased to see you enjoyed your stay at Crown Pointe. We hope to serve you again in your future travels!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel welcome & made sure all our needs wete taken care of! Thank you all!
Stayed 1 night in Nov 2023
Response from Barrett L GM on 6 Nov 2023
Sheila, Thank you for the awesome comments and score regarding your recent stay at Crown Pointe! We appreciate you and your business! We hope to serve you again in the near future. Safe travels!

10/10 Excellent

Dennis, Lake Zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay and the pleasant staff
Stayed 2 nights in Oct 2023
Response from Barrett L GM on 3 Nov 2023
Dennis, Thank you for the awesome score and comments regarding your stay. We appreciate your business and hope to serve you again! Safe Travels!

8/10 Good

Kimberly, Ellisville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are comfortable
Stayed 2 nights in Oct 2023
Response from Barrett L GM on 30 Oct 2023
Kimberly, Thank you kindly for your review and for your patronage at Crown Pointe! We appreciate your feedback. We hope to serve you again in your hospitality needs and thank you for choosing Best Western!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean ...the only negative factor is that the elevator is loud.
Stayed 1 night in Oct 2023
Response from Barrett L GM on 25 Oct 2023
Loren, Thank you for the awesome rating and review concerning your recent stay at Crown Pointe. We appreciate your business and feedback. We hope to serve you again in the near future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
we have stayed at Crown Pointe several times and had a good experience each time. There is a race track next door with races running until ten PM, they did not run in the winter when we were there, so it is noisy until then.
Stayed 1 night in Oct 2023
Response from Barrett L GM on 9 Oct 2023
Timothy, Thank you for the review and the awesome score of Crown Pointe! We are honored to serve you and hope to see you again soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barrett L GM on 9 Oct 2023
Dear Customer, Thank you for the awesome score and review of Crown Pointe! We hope to serve you again for your hospitality needs!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Barrett L GM on 26 Sept 2023
Peter, Thank you kindly for your review! We appreciate your business and time to rate your experience at Crown Pointe. We hope to serve you again!

8/10 Good

Jerry

Stayed 1 night in Sep 2023
Response from Barrett L GM on 25 Oct 2023
Jerry, Thank you for your business and rating related to your recent stay at Crown Pointe. We hope to serve you soon, and look forward to seeing/hearing from you, again!

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind. Let us check in early due to my other half just having back surgery. Rooms very clean. Hot breakfast with biscuits and gravy. The omelet and bacon was even pretty good. I would stay here again.
Stayed 1 night in Aug 2023
Response from Barrett L GM on 28 Aug 2023
Colleen, Thank you kindly for your review and we appreciate your business! We are happy to have accommodated all your unique needs, and meet your expectations! Hope to see you again!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was up kept really well. Would recommend this to anyone staying in the area
Stayed 3 nights in Aug 2023
Response from Barrett L GM on 21 Aug 2023
Chad, Thank you kindly for the awesome score and nice words. We appreciate hearing about your experience at Crown Pointe. We hope to see you again soon to provide you another excellent stay! Safe Travels!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barrett L GM on 8 Aug 2023
Marilyn, Thank you for the awesome score! We hope to serve you again, and provide you once more with stellar service in the near future! Safe Travels!

2/10 Terrible

Sheila

Stayed 1 night in Aug 2023
Response from Barrett L GM on 28 Aug 2023
Hi Sheila, We're sorry to see you did not enjoy your stay and would love to speak about the details surrounding your experience in an effort to earn your business back. We appreciate your feedback, and wish you the best!

8/10 Good

Donald

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Somewhat frustrating not having a channel guide for TV on paper or on TV. A smile from the front desk attendant would have been nice at checkout otherwise a great place to stay.
Stayed 2 nights in Jul 2023
Response from Barrett L GM on 8 Aug 2023
Hi Donald, Thank you for the comments surrounding your recent experience. We appreciate your feedback. We do have an on screen guide for our guest room TVs and I am sorry to hear the clerk on duty couldn't guide you in the correct direction on that item. I too am surprised to hear about the lack of friendliness from the from office in your check-out experience. We hope to have a chance to serve you again to provide you a better experience. Best wishes and safe travels.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Staff & service
Pool area was too hot to use but it’s July, can’t exactly expect much else. The woman at the front desk the whole weekend was so kind and helpful. Rooms were nice, beds comfortable. Couldn’t ask for a better place to spend the weekend.
Stayed 1 night in Jul 2023
Response from Barrett L GM on 19 Jul 2023
Thank you very much for your review and your visit! We appreciate your business and hope to serve you again!

10/10 Excellent

Camella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Barrett L GM on 17 Jul 2023
Camella, Thank you kindly for the awesome score and we hope to serve you again in the future. Thank you for your patronage at Crown Pointe!

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Right next door to the Crown Point Golf Course. Course was in great shape for weather nearing 100 with very little rain. My room was set up fkr handycap accessibility. Not sure why I was placed in this room. Would much rather be in regular room. Breakfast was standard continental with items pre-made and warmed up. Not terrible but have had better. All in all not a bad choice for lodging.
Stayed 3 nights in Jun 2023
Response from Barrett L GM on 6 Jul 2023
Billy, Thank you for your comments and review about your recent experience at Crown Pointe! We appreciate your feedback and hope to serve you again!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean and spacious
Stayed 1 night in Jun 2023
Response from Barrett L GM on 1 Jul 2023
Mark, Thank you for the amazing rating and nice comments surrounding your recent experience at Crown Pointe! We appreciate you and your business. We hope to serve you and yours, again! :)

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, property conditions & facilities
Big room, enjoyed our stay
Stayed 2 nights in Jun 2023
Response from Barrett L GM on 1 Jul 2023
Debra, Thank you for your remarks and amazing rating of our property/your experience. We love hearing from our guests, which in turn allows us to provide exception facilities and service to our patrons. We hope to see you again!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We have a very lovely time at this hotel. The staff was kind and very helpful. We loved the pool and the area.
Stayed 8 nights in May 2023
Response from Barrett L GM on 6 Jun 2023
Jacqueline, Thank you for your awesome review concerning your recent experience at Crown Pointe Lodge. We love hearing about the facets you enjoyed most and hope to see you again! Safe Travels!

10/10 Excellent

Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the two night stay. The staff was very friendly and helpful. The other guests were pleasant. We picked the hotel because we wanted to play the golf course Saturday evening. Pool had a temporary chlorine problem that was the only hitch.
Stayed 2 nights in Jun 2023
Response from Barrett L GM on 6 Jun 2023
Clayton, Thank you for your comments and appreciate your feedback about your recent experience. We hope to have a chance to serve you again to improve upon your prior stay! :) Safe travels, sir!

10/10 Excellent

Jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. The room was clean and comfortable. We enjoyed being by the golf course as it was nice to look at. The people who worked at the hotel were gracious and kind. They helped us with whatever we asked for. We liked the pool and the hot tub, but the hot tub was not working as well as it should.
Stayed 3 nights in May 2023
Response from Barrett L GM on 6 Jun 2023
Jaqueline, Thank you for your comments about your recent stay and happy to see you particularly enjoyed our location and our staff! :) We hope to have the honor of serving you again! Safe Travels to you and yours!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many time, always clean and quiet. Good breakfast!
Stayed 2 nights in May 2023
Response from Barrett L GM on 6 Jun 2023
Nathan, Thank you for the amazing rating and comments about our hotel. We appreciate your review and hope to see you again! Safe travels, and best wishes!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean & quiet
Stayed 1 night in May 2023
Response from Barrett L GM on 6 Jun 2023
Scott, Thank you for the comments regarding your stay and fantastic rating. We hope to serve you again!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and very quiet
Stayed 2 nights in May 2023
Response from Barrett L GM on 6 Jun 2023
Dave, Thank you for your comments of our cleanliness and your enjoyment of the "quiet." We are happy to serve you and hope to have a chance to do so again in the near future. We wish safe travels to you and yours, no matter the destination.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to take early morning walks around the golf course before the golfers arrived, which was nice.
Stayed 2 nights in May 2023
Response from Barrett L GM on 8 May 2023
Elizabeth, Thank you for the stellar rating and glad to hear you enjoyed the grounds... Hope to see you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Barrett L GM on 6 Jun 2023
Peter, Thank you for the awesome score, and we hope to serve you again!

10/10 Excellent

Lina

Stayed 1 night in Apr 2023
Response from Barrett L GM on 6 Jun 2023
Lina, We hope to serve you again and appreciate your rating of your experience at Crown Pointe!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Barrett L GM on 8 May 2023
Megan, Thank you for your awesome rating and we hope to have a chance to serve you, again!

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definetly stay again! The quiet location was amazing!! Super clean and kid friendly
Stayed 1 night in Apr 2023
Response from Barrett L GM on 17 Apr 2023
Amanda, Thank you kindly for your response regarding your stay at Crown Pointe! We appreciate your business and your feedback. We hope to have a chance to serve you again! Safe Travels...

10/10 Excellent

John M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
This was the first hotel where you could walk on the carpets and not get your socks dirty. They keep everything nice and clean. Breakfast had hot items and cold items. Close to shopping area. Right next to a golf course. We are very happy with our stay! Great job Crown Pointe Lodge!!
Stayed 2 nights in Mar 2023
Response from Barrett L GM on 6 Apr 2023
John, Thank you for your awesome rating and detailed comments concerning your recent stay at Crown Pointe! We hope to see you again if your travels bring you back to our area. We would love to serve you again!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Barrett L GM on 3 Apr 2023
Keith, Thank you for your review and your patronage at Crown Pointe. We hope to have a chance to serve you again and improve upon our prior experience! Safe Travels!

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Barrett L GM on 3 Apr 2023
Adam, Thank you kindly for your rating at Crown Pointe Lodge, and for your business. We hope to serve you again for a chance to build upon your prior experience! Safe Travels!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Barrett L GM on 16 Feb 2023
Michelle, Thank you for the awesome rating and we appreciate your business!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great!!
Stayed 1 night in Feb 2023
Response from Barrett L GM on 8 Feb 2023
Melissa, We're happy to hear/see you enjoyed your recent experience at Crown Pointe! We hope to have the opportunity to serve you again in the future. Thank you for our patronage.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Barrett L GM on 6 Feb 2023
Karen, Thank you for your review and awesome rating of our property! Thank you for your stay and we hope to see you again!

8/10 Good

Jazmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Room was clean. Hot tub had a roach floating in it.. but could have been from previous guest in his mid 30's that was taking Video of my teenage girls in their swim suits!!! I was not happy about that, but I also didn't tell management, so not on them. I handled it myself. I did check all beds upon arriving and no sign of bugs whats so ever. Aside from the perv, the girls and I enjoyed our stay. Breakfast was wonderful and the breakfast attendant was very sweet.
Response from Barrett L GM on 22 Dec 2022
Jazmine, Thank you kindly for your review and feedback. We're sorry to hear of the experience you mentioned surrounding another patron. Obviously we cannot speak for their behavior, but does not sound appropriate or ideal in any sense, nor would we condone. We hope to have a chance at serving you again!

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Everything was actually good here. But I paid for a room with a Hot Tub then after I paid the night before. I then get there and they said they don’t have Hot Tub room which the Expedia website had a picture of one in the room
Stayed 1 night in Dec 2022
Response from Barrett L GM on 6 Feb 2023
Tyler, I am sorry to hear of the conflict regarding your stay and we will investigate the situation further to ensure it does not happen again. We respect you and value your comments! Warm wishes and safe travels.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room. The Pointe Restaurant next door served excellent food. Friendly staff & very comfortable accommodations.
Stayed 1 night in Dec 2022
Response from Barrett L GM on 16 Dec 2022
Linda, We're happy to see you enjoyed your stay and also took advantage of our new fine-dining experience onsite! We hope to have the honor of serving you again at Crown Pointe. Thank you for your patronage and safe travels! :)

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Barrett L GM on 12 Dec 2022
Douglas, Thank you for your awesome rating concerning your recent stay at Crown Pointe. We hope to have the pleasure of hosting you again.