Indoor pool

Reviews of AmericInn by Wyndham Fargo West Acres

2.5 out of 5
AmericInn by Wyndham Fargo West Acres
1423 35th ST SW, Fargo, ND

Reviews

6.2
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 239 out of 1000 reviews" "
Rating 4 - Poor. 182 out of 1000 reviews" "
Rating 2 - Terrible. 163 out of 1000 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with family and small children
The pool and area needs serious cleaning. The room was clean and so was the breakfast area.
Stayed 2 nights in May 2024
Response from Manager on 15 May 2024
Hello Brian, We thank you for your feedback and are pleased to hear that you found your room and the breakfast area clean. We appreciate your input regarding the pool area and will share your comments with our team for further review. Your insights are valuable in helping us improve our services for all guests' enjoyment.

2/10 Terrible

Emilie

Disliked: Cleanliness, staff & service, amenities
Staying here was awful. Room smelled like someone used a quart of air freshener in it. Smell was so overpowering my nose and eyes burned. Why should they need so much air freshener? What smell are they hiding? The room should smell clean. It was as bad or worse than cigarettes. Couldn’t sleep bc fridge made a loud buzzing noise. Front desk response was “we don’t have any other open Queen bed rooms” My options were unplug the fridge and go without or deal w/ the noise. Fridge was hard wired so couldn’t unplug. The guy did something w/ it but didn’t disconnect it. Soon it was buzzing again. Went to desk, no one there, no response. Phone said “mailbox full” Finally got someone on by phone and she disconnected fridge. She offered another room but it was 1:30 AM. I wanted sleep. Noisy people in hallways, talking loudly on phones until 12 AM. Hairdryer did not work. Shower head small, little water pressure. Cheap minimal breakfast. Hostess packaged mini donuts? Really? Can get those at a gas station. Brown n serve sausage. Brown n Serve sausage. Waffle was good until front desk guy got up and sprayed cleaner all over the dining area. Lost my appetite .Same scent as the Offered me a receipt. I said yes and he said “you already got one online” Soda machine wouldn’t take cards only cash.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Emilie, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with our team for improvement. Your comfort is important to us, and we regret if the room did not meet your expectations. We hope you will consider staying with us again in the future for a better experience.

4/10 Poor

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in tub, loud, non guest allowed to use pool hot tub
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Nancy,We take all feedback seriously and will address your concerns with our team. We strive to maintain a peaceful and comfortable environment for all our guests. Please feel free to reach out to management directly to discuss your experience further.

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Floor in room was dirty , chewed gum left on headboard, stained and dirty furniture, toilet would run continuously and not flush properly, mini fridge didn’t work. Pool was cold. Breakfast was good.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Jessica,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will share your comments with our housekeeping and maintenance teams for their review and improvement. We're glad you enjoyed our breakfast offerings and thank you for bringing these matters to our attention.

10/10 Excellent

Scott, Munster

Travelled with pets
Liked: Cleanliness, staff & service
Not a bad place to stop and rest for a night.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Scott,We appreciate you choosing our hotel for your stay and are glad to hear you found it suitable for a night's rest. Your feedback is valuable to us as we strive to provide comfort to all our guests. Please feel free to reach out to our management with any further comments or suggestions.

6/10 Okay

Pamela

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was nicely kept, freshly painted and contemporarily decorated. There was a repair going on in the pool so I didn’t visit it. The breakfast was good. However, an hour after I had checked in, the man who had been manning the front desk, entered my room without knocking and certainly without my permission. I shouted at him to leave and he did, without a word of apology.. This is unacceptable. As a woman traveling alone after a long day driving, I just wanted to relax in my pajamas before ordering a pizza. Needless to say, I didn’t feel safe after that encounter! I double locked the door , and put the desk chair in front of it. I passed and uncomfortable night. The bed could be softer! I reported this to the morning staff. I wish I had called police but it doubt much would happen.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Pamela, We appreciate your commendations on our property's upkeep and decor. We regret that your privacy was unexpectedly disturbed, and we will address this internally. We take all feedback seriously to ensure a safe and comfortable stay for all our guests. Please feel free to alert management directly with any further concerns for a thorough investigation. Thank you for sharing your experience with us.

4/10 Poor

Lise

Disliked: Cleanliness, amenities, property conditions & facilities
Property was not clean. Bathroom was gross. The latch to lock our room from the inside had been removed. Beds were not comfortable. Floor in breakfast area was so sticky first thing in the morning. Would not recommend staying here.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Lise, We appreciate you taking the time to share your feedback with us. Your concerns will be brought to the attention of the relevant teams for further investigation and improvements. Thank you for bringing these issues to our attention so that we can work to enhance the guest experience in the future.

4/10 Poor

Dakota

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had to pay a $100 deposit in case we broke something or smoked in the room when we are both non smokers and they told us we would get it back after our stay was done. We have yet to see that money… we were only in our room to change to go swimming or to sleep. We also walked into our room to soap in the shower from the previous occupants. The only thing that worked in the pool area was that the hot tub was hot. Nothing else worked.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Dakota,We regret to hear about the inconvenience you experienced during your stay. For any concerns regarding the deposit refund, we recommend reaching out to our management team directly. We apologize for the oversights in cleanliness and facilities and assure you that we will address these issues internally. Thank you for bringing this to our attention.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub was under repair for the stay which was disappointing The pool when the filters weren’t running looks as if it had a film of oil on top ..
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Barbara, We apologize that the hot tub was under repair during your stay. Your feedback regarding the pool has been noted for further improvement. We appreciate you bringing this to our attention so we can address it accordingly.

8/10 Good

Shannon

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Shannon,We are glad to hear you had a positive experience during your stay with us. Should you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean! Excellent continental breakfast with tons of options. Pool was really cold and sadly the hot tub was out of commission but I’m assuming they had just cleaned it and were refilling it.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Janelle, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our clean accommodations and breakfast offerings. We appreciate your understanding regarding the pool and hot tub situation, as we constantly strive to maintain our facilities to high standards. We hope you had a relaxing stay and look forward to welcoming you back in the future.

8/10 Good

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is really nice and easy to talk too. They are very accommodating and helpful
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ernesto,We're delighted to hear that you found our staff to be friendly and helpful during your stay. Providing exceptional service is one of our top priorities. Should you have any future stays with us, don't hesitate to reach out if you need anything else.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Cameron,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service
Charged $50 for a hand towel!
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Cheryl,We sincerely apologize for any confusion regarding your charges. For clarification on your bill, please reach out to our management team directly. Your feedback is valuable in helping us improve our services for all guests.

6/10 Okay

Amy

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Amy, We appreciate you choosing our hotel for your stay. If you encountered any issues during your time with us, please don't hesitate to contact our team so we can address them appropriately. We hope to welcome you back soon for an improved experience.

10/10 Excellent

Sharrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated Room & Nice Pool Area
Enjoyed my stay here. The rooms were clean and updated with new carpet that made a huge difference. Beds were comfortable and had a smart TV which my kids liked. Simply Breakfast area and normal breakfast items. Pool area was nice for the kids as it had a slide and splashpad for littler kids and a decent size hot tub. Would stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Sharrah,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our clean and updated rooms, comfortable beds, and the smart TV. It's great to know that your kids enjoyed the pool area with the slide, splashpad, and hot tub. We look forward to welcoming you back on your next visit.

10/10 Excellent

Allan, DASSEL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Allan,We're delighted to hear that you had a fantastic experience during your stay at our hotel! We strive to provide outstanding service and a memorable stay for all our guests. We hope to welcome you back in the future for another exceptional stay!

10/10 Excellent

Bailey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great for the kids!! Breakfast was also a great start to the day!
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Bailey,We're delighted to hear that your kids enjoyed our pool and that you had a great start to your day with our breakfast! We strive to provide a wonderful experience for our guests and it's always encouraging to receive positive feedback like yours. Thank you for choosing our hotel and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Was affordable and really nice
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Owen,We're delighted to hear that you found our hotel to be both affordable and enjoyable during your stay. We strive to provide our guests with a pleasant experience at a reasonable price. Thank you for your positive feedback, and we hope to welcome you back in the future for another pleasant stay.

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Stacy, Thank you for choosing our hotel for your stay. We value your experience and aim to provide excellent service to all our guests. If you have any specific feedback or concerns about your stay, please feel free to reach out to us directly so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The room was perfect! Super clean and cozy! It’s also super close to West Acres and many restaurants! We really enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Clara,Thank you so much for taking the time to share your positive feedback about your recent stay with us! We're delighted to hear that you found your room to be perfect, clean, and cozy. It's great to know that our convenient location near West Acres and restaurants added to your overall enjoyment. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Gina

Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Gina, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

Kristin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
Hi, Kristin! We regret that you did not get to experience our newly renovated rooms, but our hotel description on this and all websites clearly states that we do not accept cats. In any case, it is always best to notify the front desk that you are traveling with a pet when you check-in. Additionally, an unregistered pet can lead to extra fees and, at properties with particular rooms in which pets are allowed, you may have to move rooms after getting unpacked and comfortable. We hope you find these tips for traveling with a pet helpful. Best of luck.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. My family enjoyed our stay. Thank you for keeping us safe and comfortable.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Nancy,Thank you so much for your kind words! We are thrilled to hear that you and your family had a wonderful stay with us. Our staff takes pride in providing friendly and helpful service to our guests. It's also great to know that you felt safe and cozy during your time at our hotel. We hope to welcome you back again in the future.

8/10 Good

Amber

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Amber,Thank you for choosing to stay with us! We're glad you enjoyed your stay at our hotel. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
workers were very nice and respectful! room was was nice as well!
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Dear Guest,Thank you for your kind feedback about our friendly and respectful staff. We are delighted to hear that you also enjoyed your stay in our lovely room. Should you have any further comments or suggestions, please feel free to reach out to our management directly. We always appreciate guest feedback.

6/10 Okay

Vince

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Vince,We appreciate you choosing our hotel for your recent stay. If there are any specific concerns or feedback you would like to share, please feel free to reach out to us directly so that we can address them appropriately. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Debra,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a satisfying experience. If there is anything else we can do to improve, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend.
Dirty shower. Dirty hot tub, gum n trash in pool area. Was not busy at the time. Super dirty behind nightstand.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Our housekeeping team takes pride in maintaining a clean and comfortable environment, and we will address your concerns internally. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Heather,We are delighted to hear that you had a wonderful experience during your stay at our hotel. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Patrick

Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Patrick,We appreciate you choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. We hope to welcome you back in the future!

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used to be good, gone into disrepair.
TL;DR: used to stay here always - won’t be going back. Doors to the pool are broken and don’t close - a safety risk since little kids can simply walk in. The state of the doors shows they’ve been broken for a long time with no attempt to repair/replace. We needed a laundry facility and the dryer doesn’t start unless a staff member turns in on from a separate room (possibly a circuit breaker issue?) but regardless the dryer doesn’t put out heat so it’s a waste of money. Clothes comes out wet. Our door didn’t lock properly, the latch wouldn’t come back out the door. We discovered this and notified the front desk but they didn’t immediately fix it. We came back in the afternoon to find that after housekeeping came by, the door wasn’t properly closed and anyone could walk in. The atmosphere isn’t very welcoming. The lobby area is always closed with the lights off and the chairs up in the table. We wanted to eat some takeout and had to take the chairs down and eat in the dark while the hotel staff were laying down, shoes off, on the only little book with a couch in the entrance. Staff are reactive, not proactive. Pool towels always out, breakfast is mostly empty while they sit around. Public restroom by workout facility was filthy and never got cleaned over the course of our stay. Just bad. Find a different hotel.
Stayed 3 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Joel, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, the safety and satisfaction of our guests are our top priorities. We will address the issues with the pool doors and the laundry facility to ensure they are repaired and functioning properly. We have also taken note of your feedback regarding the door latch and the cleanliness of the public restroom. We appreciate your feedback as it helps us improve our services. Should you choose to stay with us in the future, we will make every effort to provide a more welcoming experience.

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
The staff was very friendly and answered every question or issue that we had. The hotel does need some up grades as it is looking 'old'. We were not aware that the room would not be cleaned every day though.
Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Scott, Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff. We value your suggestions regarding potential upgrades. Regarding our housekeeping services, we apologize for any misunderstanding. We will review our communication to ensure our guests have clear expectations. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Maxine

Place needs major cleaning and major upkeep. Looks run down in a lot of places inside building
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Maxine, Thank you for sharing your feedback with us. We appreciate your observations and will ensure that they are passed on to our team for further evaluation. We strive to uphold a high standard of cleanliness and are continuously working towards improving our facilities. We hope to have the opportunity to welcome you back in the future for an enhanced experience.

6/10 Okay

Alberto

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello Alberto,Thank you for choosing our hotel for your stay. We would love to hear more about your experience during your visit. Please feel free to reach out to us directly with any feedback you may have. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Morgen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Morgen,Thank you for taking the time to share your feedback. We appreciate all guest comments and strive to improve our services. We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Shannon,We're delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and make every guest feel special. We appreciate your support and look forward to welcoming you back again soon.

6/10 Okay

Tabitha

Travelled with family
Liked: Staff & service
The staff we interacted with were all really nice. There was ample parking and the pool/hot tub water was a comfortable temp. However, the hallway reeked in multiple places of weed. There was a nasty scum lining the whole pool and the hot tub entrance handle was damaged. Our room door lock was broken and we didn’t have a drain plug top on the sink.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Tabitha, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be friendly and enjoyed the convenience of ample parking and comfortable pool/hot tub temperature. We apologize for any inconvenience caused by the odor in the hallway. We'll address this matter with our team. Rest assured, we will also look into the issues you mentioned with the pool, hot tub entrance handle, and room door lock. Your feedback helps us improve, and we appreciate you bringing these matters to our attention.

2/10 Terrible

Stephanie

Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Stephanie, We're sorry to learn that your recent stay with us didn't meet your expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had during your stay. We value your feedback and would like the opportunity to make it right.

6/10 Okay

Brent

Travelled with family
Rather old facility. No updates
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Brent, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns or if there is anything else we can assist you with, please feel free to reach out to our management team. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jeanette

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Jeanette,Thank you for choosing our hotel for your recent stay! We hope you had a wonderful experience and enjoyed your time with us. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We would love to hear from you and continue to improve our services.

10/10 Excellent

margaret

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello margaret,Thank you for choosing our hotel for your stay and for giving us a perfect 5 rating! We are delighted to hear that you had a fantastic experience with us. Waiting to serve you again!

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello James,Thank you for sharing your feedback on our hotel. We are glad to hear that you found our property to be clean and quiet during your stay. We always strive to provide a peaceful and comfortable environment for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would look elsewhere
Hair in the bed and the shower
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Tracy,We sincerely apologize for the inconvenience you experienced during your recent stay. We strive for the highest level of cleanliness and attention to detail, and we regret that we fell short of your expectations. Our housekeeping team has been notified and will take immediate steps to ensure this does not happen again in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

10/10 Excellent

Harli

Stayed 1 night in Oct 2023
Response from Manager on 19 Nov 2023
Hello Harli,Thank you for taking the time to leave us a positive review! We are delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional service and a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Indira

Travelled with family
Disliked: Property conditions & facilities
Hotel need a lot of repairs especially breakfast area . Door on the breakfast area cabinets look like puppies chewed on it. On the ceiling was attached some pipe I believe was water because you can see water damage around it going down the walls windows are dirty. So could be some mold and isn’t healthy.So I stayed one night. It’s ok if you don’t have other choice but wasn’t worthy $150. They should charge less. I should take a picture.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Indira, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the condition of our breakfast area. Rest assured, we will address the repairs and cleanliness issues you mentioned to ensure a more pleasant experience for our guests in the future.

6/10 Okay

Annette

Stayed 2 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Annette,Thank you so much for your amazing rating! We are thrilled to hear that you had such a fantastic experience with us. We hope to welcome you back again soon!

10/10 Excellent

Jason, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place to stay
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Jason,Thank you for your kind feedback! We appreciate your support and hope to welcome you back soon.

4/10 Poor

Gilbert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find a better place.
The place is run down. Bathtub needs replacement. Hall carpets filthy. Coffee was cold and the cappuccino machine dispensed mostly water. Windows hadn't been washed in several years. Knockout smell of chlorine upon entering the lobby.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Gilbert, We apologize for the inconvenience caused during your stay. We appreciate your feedback and will address the issues with the bathtub, carpets, coffee, cappuccino machine, windows, and lobby smell to ensure a better experience for future guests.

4/10 Poor

Jamie sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was advertised as a king sweet and it was not. I paid almost $180 for one night hoping it was going to be a nice room. We had a trip planned and the room was not what it was listed as. On top of it we got there and fou d out the pool and hot tub did not work. There should have been a notice email sent out. I will most likely use other travel sites in the future.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jamie sarah,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and also our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.