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Reviews of Fairfield Inn & Suites by Marriott Fairmont

2.5 out of 5
Fairfield Inn & Suites by Marriott Fairmont
27 Southland Dr, Fairmont, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 233 out of 411 reviews" "
Rating 8 - Good. 131 out of 411 reviews" "
Rating 6 - Okay. 27 out of 411 reviews" "
Rating 4 - Poor. 12 out of 411 reviews" "
Rating 2 - Terrible. 8 out of 411 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gayle

Travelled with family
Housekeeping did clean our room when we left. Could use some upgrades. Our door lock was broken.
Stayed 4 nights in Apr 2024

10/10 Excellent

Leslie E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a place that cares!
Stayed 1 night in Apr 2024
Response from Rose on 16 Apr 2024
Thank you so very much for your wonderful review.

10/10 Excellent

Neema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rose on 17 Apr 2024
Thank you for the review, we appreciate your business.

8/10 Good

amrik

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024
Response from Rose on 16 Apr 2024
Thank you for your review.

10/10 Excellent

Kenneth

Great spot to stop
Stayed 1 night in Apr 2024
Response from Rose on 8 Apr 2024
Thank you for the great review, we appreciate your business.

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool and hot tub, also the fitness room. Our room was very comfortable and clean
Stayed 1 night in Apr 2024
Response from Rose on 4 Apr 2024
Thank you for the great review, we appreciate your business.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so easy for us and went like clockwork!
Stayed 1 night in Mar 2024
Response from Rose on 1 Apr 2024
Thank you for the great review, we appreciate your business.

10/10 Excellent

Beverly, Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and terrific service from all of the staff!
Stayed 1 night in Mar 2024
Response from Rose, AGM on 21 Mar 2024
Thank you for the great review, we appreciate it

10/10 Excellent

Michael-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, great breakfast
Stayed 1 night in Mar 2024
Response from Rose on 11 Mar 2024
Thank you for the great review, we appreciate it.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to list the Freeway Exit number. It was a littl e hard to find.
Stayed 1 night in Feb 2024
Response from Rose, AGM on 23 Feb 2024
Thank you for the great review, I do apologize for the inconvenience with the Freeway sign.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Feb 2024
Response from Rose on 20 Feb 2024
Thank you for the great review, we appreciate it.

10/10 Excellent

Lucy, Abingdon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel surrounded by many places to eat within an easy walk- some are right next door. Convenient to I-79.
Stayed 1 night in Jan 2024
Response from Rose on 6 Feb 2024
Thank you for the great review, we appreciate it.

10/10 Excellent

JOHN, ROUND ROCK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rose on 10 Jan 2024
Thank you for the great review, we appreciate your business.

10/10 Excellent

April

Liked: Cleanliness
8
Stayed 1 night in Dec 2023
Response from Rose on 12 Dec 2023
Thank you for the great review, we appreciate it

10/10 Excellent

Lataniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rose on 12 Dec 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
It’s older, but taken care of
Stayed 1 night in Dec 2023
Response from Rose on 12 Dec 2023
Thank you for the great review, we apprciate it.

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stop on the way back from North Carolina
Stayed 1 night in Nov 2023
Response from Rose,AGM on 29 Nov 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rose AGM on 5 Jan 2024
Thank you for the great review, we appreciate it.

8/10 Good

Carl

Stayed 1 night in Nov 2023
Response from Rose, AGM on 29 Nov 2023
Thank you for your review, we appreciate it.

10/10 Excellent

JANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop for us along our trip. Very pleasant staff greeted us. Looking forward to our next stay.
Stayed 1 night in Nov 2023
Response from Rose, AGM on 29 Nov 2023
Thank you for the great review, we appreciate it.

8/10 Good

Tina

Liked: Staff & service
Andrea, the evening support was awesome. The security latch on the inside of the door engaged which prohibited me from entering the room. She helped to get me back into to room.
Stayed 1 night in Nov 2023
Response from Rose AGM on 10 Nov 2023
Thank you for the kind words for Andrea, I will pass this on to her.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
The hotel was clean and the staff very helpful.
Stayed 1 night in Nov 2023
Response from Rose, AGM on 9 Nov 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Randall

Stayed 1 night in Nov 2023
Response from Rose, AGM on 29 Nov 2023
Thank you for the great review, we appreciate it.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good breakfast and close to many amenities.
Stayed 1 night in Oct 2023
Response from Rose-AGM on 31 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rose on 23 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Rose on 23 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and conveniently
Stayed 4 nights in Oct 2023
Response from Rose AGM on 20 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Girl at the front desk was so friendly and helpful
Stayed 1 night in Oct 2023
Response from Rose on 19 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rose on 16 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location, within walking distance of restaurants and short drive to more, as well as Walmart. Excellent breakfast bar, with many healthy options. Staff was super friendly and service was excellent. Loved that there was a gym, pool, and laundry facility. The hotel could use a little updating, such as the elevator buttons, and wallpaper in our bathroom was peeling a little. Other than those two items, it was an excellent stay and we will return!!
Stayed 5 nights in Oct 2023
Response from Rose on 11 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

joseph

Travelled with family
Liked: Amenities, property conditions & facilities
Close to restaurants and shopping
Stayed 4 nights in Oct 2023
Response from Rose on 9 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rose on 9 Oct 2023
Thanks for the great review, we appreciate it.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
While our room was spacious and clean, our toilet was loose…the bottom of it which made it a bit wobbly. We did not bother anyone because we were tired from traveling and attending a game. Also, after about being in our room for about a half hour; a fuse blew and we were in complete darkness. I did call the front desk to inform them and it was taken care of right away.
Stayed 1 night in Sep 2023
Response from Rose on 9 Oct 2023
Thanks for the 8out of 10 review, we appreciate it.

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Rose on 25 Sept 2023
Thank you for a great review, we appreciate it

10/10 Excellent

Jerry

Stayed 1 night in Sep 2023
Response from Rose on 16 Oct 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice people.clean hotel.beds slept wonderful.my granddaughter lovedd the pool the water was warm
Stayed 2 nights in Sep 2023
Response from Rose on 15 Sept 2023
Thank you for the wonderful review. We appreciate it.

10/10 Excellent

Mary E Sacco

Stayed 1 night in Sep 2023
Response from Rose on 20 Sept 2023
Thank you for the great review, we appreciate it.

10/10 Excellent

Lana

Liked: Cleanliness, property conditions & facilities
Breakfast was served early enough for us to actually benefit from it. We often travel for business rather than pleasure and are leaving the hotel early.
Stayed 1 night in Sep 2023
Response from Rose on 15 Sept 2023
Thank you for the great review, we appreciate it.

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Rose on 7 Sept 2023
Thank you for the 8 put of 10, we appreciate it.

10/10 Excellent

Bert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rose on 5 Sept 2023
Thank you for the 10 out of 10, we appreciate it.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rose on 28 Aug 2023
Thank you for your review , we appreciate it

10/10 Excellent

Quintin

Stayed 7 nights in Aug 2023
Response from Rose on 22 Aug 2023
Thank you for the 10 rating, we appreciate it.

10/10 Excellent

Tia

Stayed 1 night in Jul 2023
Response from Rose on 28 Aug 2023
Thank you for the 5 out of 5 review, we appreciate it.

10/10 Excellent

Roy

Stayed 1 night in Jul 2023
Response from Rose on 22 Aug 2023
Thank you for the 5 rating, we appreciate it

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rose on 11 Jul 2023
Thank you for the great review, we appreciate it

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rose on 11 Jul 2023
Thank you for the great review, we appreciate it

8/10 Good

MICHAEL

Stayed 1 night in Jul 2023
Response from Rose on 31 Jul 2023
Thank you for the review, we apprceciate it.

10/10 Excellent

Kem

Stayed 2 nights in Jun 2023
Response from Rose on 5 Jul 2023
Thank you for the 10 out of 10, we appreciate it!

10/10 Excellent

Jose G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, surrounded by all kinds of restaurants and near the interstate highway. The hotel is very clean and very well kept
Stayed 1 night in Jun 2023
Response from Rose on 26 Jun 2023
Thank you for the great review, we appreciate it

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient to walking to restaurants and shopping. Awesome complimentary Breakfast it was more than my family imagined 😋. Very Nice fitness room and indoor Pool .
Stayed 7 nights in Jun 2023
Response from Rose on 22 Jun 2023
Thank you for the great review!We appreciate it!