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Reviews of Abbey Archway Inn

3.5 out of 5
Abbey Archway Inn
4316 Birch Lane, Fairbanks, AK

Reviews

6.6
Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jere R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was delightful. We arrived late due to a flight delay and since our Uber driver left for another fare she gave us a ride to our room, which was a half mile away at a separate property. Also the breakfast was fabulous with many homemade items. The property was clean and comfortable.
Stayed 1 night in May 2024

8/10 Good

Ard

Liked: Property conditions & facilities
Hey and train noise
Stayed 1 night in May 2024
Response from Leicha on 7 May 2024
thanks for staying with us!

4/10 Poor

Josh

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

James

Disliked: Property conditions & facilities
Room was in the basement of a building. Very loud laundry facility right outside the door.
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend if travelling on vacation.
The room was on the second floor. There was dog poop on the carpet on the stairs. When you walked in the room it reeked of dogs. The linens had stains on them. The picture is not what the houses that are actually Abbey Archway Inn.
Stayed 1 night in Aug 2023

8/10 Good

Walter

Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Not like what was pictured. Mattress was horrible! Loud traffic noise
Stayed 1 night in Jun 2023

6/10 Okay

Marco

Travelled with partner
Liked: Staff & service
I think everything is fine, but one day at 6am a person knocked on the door very loudly, he woke us up to ask my name and when we were to check in. They're supposed to have record books, I disapprove of that.
Stayed 4 nights in Mar 2023
Response from Leicha on 18 Mar 2023
I am so sorry for the early disturbance! I hope the rest of your stay went well.

4/10 Poor

Christopher Michael

Disliked: Cleanliness
I was sick when I arrived and the room was in terrible condition. I should get some kind of refund. There were dirty socks under the bed and 2ins. of dust. The vents had dust in them. Enclosed are a few pictures with problems I saw. Mostly dust where things weren't cleaned.
Response from Leicha on 11 Jan 2023
I am sorry we did not meet your expectations. I had housekeeping revisit the room vents today.

10/10 Excellent

Sue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people great breakfast nice rooms clean very accommodate
Stayed 2 nights in Aug 2022
Response from Leicha on 6 Sept 2022
Thanks for staying!

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Leicha on 17 Sept 2022
Thanks for staying with us

4/10 Poor

HENRY F

Disliked: Cleanliness, property conditions & facilities
I was disappointed in the condition of the property and the room needing cleaning such as the floors and fan. Some things in the room didn't work. TV was confusing to operate.
Stayed 2 nights in Aug 2022
Response from Leicha on 6 Sept 2022
I'm sorry things weren't to your liking; we do strive to do the best with the staff that we have. We appreciate your feedback.

2/10 Terrible

Frederick E

Business traveller
Disliked: Property conditions & facilities
It was a bit trashy. Abandoned cars in the lot. It seemed secure.
Stayed 1 night in Jul 2022
Response from Leicha on 16 Aug 2022
I am sorry you did not like the property; perhaps the car(s) actually belonged to guests, as many local people have older cars, and there is a lot of wear on vehicles that they may not tend to immediately.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be one of the strangest places i have ever stayed. The property manager was strange, property was strange. Definitely would not recommend.
Stayed 1 night in Jun 2022

2/10 Terrible

Adegbola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience overall. My reservation was for a particular building but manager sent me to a different building about 0.5 miles away and was unapologetic about this. Room's window was open with no screen and abundant mosquitoes in the room. The trash can in the bathroom still had trash from the prior occupants.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Felt deceptive
As frequent visitors to Fairbanks we will not choose to stay at Abbey Archway, Seven Gables or Fairbanks extended stay in the future. All three run by same people. We made the choice to stay in Abbey Archway. We were given rooms in Fairbanks Extended Stay the place we did not choose because of its location. Instead of a quiet residential street we were next to a major city road. One of the rooms had a stale smoky smell and was quite unclean, the other very noisy during the night. That the room style chosen when making the booking was why we had to stay in a completely different location defies understanding. We made a room style choice on the site for Abbey Archway. A guest shouldn’t be put at a different location than the one they chose after careful research just because the owner chooses. It all felt deceptive. I took notice of the negative reviews and yet still went ahead with the booking believing in giving a fair chance. That was a mistake
Stayed 1 night in Jun 2022

10/10 Excellent

Bashir

Stayed 2 nights in Apr 2022
Response from Leicha on 4 May 2022
Thank you for staying with us!

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2021

8/10 Good

nian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me it is good. Most of time, I’m outside for northern nights or chena hot spring or other activities.
Stayed 5 nights in Oct 2021
Response from Leicha on 20 Oct 2021
We are glad you were able to stay with us.

2/10 Terrible

Mendee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dingy and dark property. The jacuzzi tub was full of dirt and the fireplace did not work.
Stayed 3 nights in Oct 2021
Response from Leicha on 20 Oct 2021
Not sure where you stayed, but hope that if there is an issue, guests call the office to let us know of any problem or concern they have. I'm sorry for poor housekeeping and maintenance issue.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT BED & BREAKFAST
We were more than impressed with the rooms, service, and breakfast at this inn. It’s sort of a bed and breakfast style for a reasonable price. A+++
Stayed 2 nights in Sep 2021
Response from Leicha on 20 Oct 2021
Thanks for your rating. We're glad you enjoyed your stay

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Room not ready at checking time. Employee overworked & a little short in tone of voice. On 3rd floor required multiple trip up & down alot of steps. Room clean & warm but bed not as advertised on my checking reservation.
Stayed 1 night in Aug 2021
Response from Leicha on 20 Oct 2021
I do apologize for the delay at check-in. We are indeed short-staffed and it is difficult to keep up. There are multiple stairs, depending upon what's available at check in. We do try to accommodate those with mobility needs if requested. I'm not sure what bed type you were expecting--most of our beds are queen sized.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the process of being renovated. The units are like studio apartments.
Stayed 2 nights in Aug 2021
Response from Leicha on 20 Oct 2021
Currently none of our properties are being renovated. There is a new building next door that had stucco applied this summer; this may have caused the confusion. We do offer two room types--studios and suites as advertized.

10/10 Excellent

Alex Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely more of a bed and breakfast at a hotel, I will definitely stay here again as I prefer the mom and Pop style places. This is definitely privately owned they make awesome breakfast the house is a little bit dated but definitely a clean well priced place to sleep
Stayed 2 nights in Aug 2021
Response from Leicha on 20 Oct 2021
Thank you for your comments. We do want people to feel welcomed and "at home"

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We canceled one night still waiting for my money back. We paid insurance
Stayed 2 nights in Jun 2021
Response from Leicha on 13 Jun 2021
Because this is an anonymous review, I do not know who I am communicating with. However, the general procedure is to contact Expedia so they can refund you. Expedia "masks" your credit card and provides their corporate card to the hotel, you will need to contact them to request the second night be refunded. I have only charged the masked Expedia card for the one night as requested.

8/10 Good

Arthur

Business traveller
Liked: Property conditions & facilities, room comfort
Nice room. Comfortable bed and futon. Quiet
Stayed 3 nights in May 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Leicha on 28 Mar 2021
Thanks for staying--glad you enjoyed it!

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend anybody who wants a safe night sleep at this hotel when we left to Chena hot Springs and came back our room was unlocked when we double checked that it was locked or window was broken with no lock things were stolen breakfast was barely edible horrible experience
Stayed 1 night in Jan 2021
Response from Leicha on 15 Jan 2021
I am so sorry for this bad experience; I regret that your upstairs neighbors were unruly . When you called to tell us that your window was unsecured, we did respond to help. We do limit our breakfast hours to a brief amount of time so that things are not left out too long.

8/10 Good

Cody, Iowa

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Room was a bit dated but definitely a great place to rest your head while in Fairbanks. I would recommend for anyone doing an extended stay that don’t want to break the bank.
Stayed 6 nights in Sep 2020
Response from Leicha on 25 Sept 2020
Thanks for staying with us: we are glad you enjoyed your visit

6/10 Okay

Celeste Damaris

Travelled with partner
Disliked: Cleanliness, staff & service
I liked how rustic it is and how close it is to several places, what I didn't like was that I stayed 5 days and they never cleaned the bedroom or the bathroom, I think that cleanliness is the most important thing, especially in the bathroom, the very dirty curtains could be changed more often
Stayed 4 nights in Sep 2022
Response from Leicha on 22 Oct 2022
Thank you for your feedback; we have replace the drapes, and are working on stepping up housekeeping procedures.