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Reviews of Fairfield Inn by Marriott Philadelphia West Chester/Exton

2.5 out of 5
Fairfield Inn by Marriott Philadelphia West Chester/Exton
5 N Pottstown Pike, Exton, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 295 out of 628 reviews" "
Rating 8 - Good. 203 out of 628 reviews" "
Rating 6 - Okay. 70 out of 628 reviews" "
Rating 4 - Poor. 33 out of 628 reviews" "
Rating 2 - Terrible. 27 out of 628 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ramil

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here on May 9-12, 2024 for a room with two queen size bed. Unfortunately, one bed, the one I slept in has bed bugs. We told the front desk about it showed my arms with bruises from bug bites and he moved us to a different room. But the damage has been done until now (May 13, 2024) I am suffering from an itchy arms, body and I am also getting chills and fever. It ruined our stay and vacation I never expect this from a Marriott hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Thank you for reviewing your stay at our hotel. We hope to see you again, should your travels bring you back to the Exton area.

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice facility. Super friendly staff!
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to comment about your stay at our hotel. We are glad to hear your stay was enjoyable. We hope to see you again!

8/10 Good

Gillian, Naugatuck

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to write about your experience at our hotel. Your feedback is very important to us. Your feedback has been shared with the staff, as a way of celebrating a job well done. If you are ever in the area again, we hope to see you!

10/10 Excellent

JACQUELINE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian on 15 Apr 2024
Thank you for being our guest and sharing your experience with us!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for taking the time to fill out a survey about your stay. We do hope to see you again, should you return to the Exton area!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for taking the time to write about your stay. We hope to see you again!

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for taking the time to comment about your stay at our hotel. We are glad to hear you had an enjoyable stay. We look forward to seeing you again, should your travels bring you back to the Exton area!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manger on 5 Apr 2024
Thank you for taking the time to review your stay at our hotel. We look forward to seeing you again, should your travels bring you back to the Exton area!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for taking the time to review our hotel. We hope, should your travels bring you to the Exton area again, you choose to stay at our hotel!

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from Brian on 15 Apr 2024
Thank you for being our guest and sharing your experience with us!

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast crew and folks at the front desk were great! Housekeeping was friendly and efficient, turning over rooms quickly despite the weekend being particularly busy due to a youth sports championship happening nearby. The pool is a bit small and the bottom is rough, which caused cuts on my kid’s foot. I would recommend water shoes if you plan on spending time in the pool. The gym had two treadmills, an elliptical, dumbbells, and a bench. They did run out of towels for the pool due to so many kiddos using it over the weekend, but the staff did their best to bring hand towels so there was something available. There is not too much to do nearby, but conveniences like a Target and a great diner (Bistro 24) is nearby. There is also a Wawa convenience store a short drive away. There is a knife/axe throwing/ archery range nearby which we didn’t check out in this visit. There is also an Escape Room business, Baskin Robbins, and other strip mall draws in the shopping center near Target.
Stayed 2 nights in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you for taking the time to write about your experience at our hotel. I am glad to hear you had an enjoyable stay. I do apologize about the pool scratching your child's foot. I have our Engineer look into the roughness of the pool. I do hope, if you are ever in the area again, you choose to stay at our hotel again.

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person in charge of breaksfast was so helpful and kind.
Stayed 2 nights in Mar 2024
Response from Brian Nocella on 14 Mar 2024
Thank you for being our Guest I will save this in her HR file

6/10 Okay

Iwona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but the lobby closes at 10pm. I’ve never been anywhere where lobby closes Other than that it was ok
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to write about your stay at our hotel. Should your travels bring you back to the Exton area, we hope you choose our hotel again.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. Staff was polite. Breakfast was not the greatest but ok. Add French vanilla creamer and fruits could have been fresher.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for taking the time to write about your stay at our hotel. Should your travels bring you back to the Exton area, we hope you choose our hotel again.

8/10 Good

Vakhtangi

Liked: Cleanliness, staff & service, property conditions & facilities
G
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you for taking the time to write about your stay here at the Fairfield by Marriott. Should your travels bring you back to the Exton area, we hope you choose our property again.

8/10 Good

Brian T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fine stay
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. Should your travels bring you back to the area, we hope to you choose to stay with us again.

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Thank you for your valuable feedback, as we use your reviews to continue to improve our service. Should your travels bring you back to the Exton area, we hope you allow us a second chance to exceed your expectations.

10/10 Excellent

Laura

Travelled with partner
Liked: Amenities
The staff were very friendly and helpful! And the continental breakfast was very good as well.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. Should your travels bring you back to the area, we hope to you choose to stay with us again.

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room felt cramped and difficult to sit at the desk and still move around the bed. The shower with the hand held spray head was nearly impossible to operate to shower with.
Stayed 3 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. I sincerely apologize you felt the room was not large. If you could let me know the room you were in, I can have my engineering department fix the issue.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. Should your travels bring you back to the area, we hope to you choose to stay with us again.

10/10 Excellent

Vakhtangi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. Should your travels bring you back to the area, we hope to you choose to stay with us again.

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 14 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. Should your travels bring you back to the area, we hope you will choose, again, to stay at our property.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to turnpike. Staff was very nice and hotel was clean.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. I am glad to hear your stay was enjoyable. Should your travels bring you back to the area, we hope you will choose, again, to stay at our property.

8/10 Good

Vakhtangi

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
We recognize your time is valuable and appreciate the feedback you have provided. I have shared your feedback with the staff, and should your travels bring you to our area, we hope you choose to stay with us.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stay was quiet and hotel staff was helpful.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Vakhtangi

Liked: Cleanliness, amenities
Not bad
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Charles

Liked: Amenities
I’ll be back!
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people at the front desk. Love the smile!
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We hope to see you again, should your travels bring you back to the area, to allow us to exceed your expectations.

10/10 Excellent

Earnest

Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

8/10 Good

Dawn

Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Kristie, Alexandria

Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your stay at our hotel.

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
Good place to stay for the money Breakfast was ok but eggs and sausage was uneatable the first morning but got better the next couple mornings
Stayed 4 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for taking the time to write about your stay. I do apologize the breakfast was not up to your standards on your first day here. I have shared your feedback with the breakfast staff to ensure cooking times and temperatures are correct.

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities
Except for a few things, we liked the stay. Exceptions: No way to draw heavier drapes to sleep Food in the hallway over a day
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for sharing your experience at our hotel. I do apologize about the issues had at the property. I have notified the engineering and housekeeping departments about your concerns, to ensure these were isolated instances and do not occur again in the future. Should your travels bring you to the Exton area again, I hope you choose to stay with us again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Add a restaurant
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We are in the area all the time for sports. One night, I just was too tired to drive home. I was looking for a place close, clean, safe, and friendly. I found it here. Very convenient to everything and as comfortable as being at home. Awesome!
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. I have shared your feedback with the staff as a way to encourage them to continue the good work they do. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility could improve of the variety of their breakfast items.
Stayed 5 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. I will look into the breakfast standards for other options for breakfast. We look forward to seeing you again, should your travels bring you back to the area to exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
The hotel and room were clean and convenient to retail and highways. Bot
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

6/10 Okay

Felicia

Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff was welcoming with a smile upon arrival. Courteous and accommodating to my questions about the room.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. I am glad to hear you had such a wonderful experience with the front desk staff. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Pedro

Travelled with group
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from General Manager on 5 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We look forward to seeing you again, should your travels bring you back to the area.