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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2543 Lankford Hwy, Exmore, VA

Reviews

6.8
Rating 10 - Excellent. 124 out of 593 reviews" "
Rating 8 - Good. 182 out of 593 reviews" "
Rating 6 - Okay. 122 out of 593 reviews" "
Rating 4 - Poor. 85 out of 593 reviews" "
Rating 2 - Terrible. 80 out of 593 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, rooms were clean, beds comfortable, and staff friendly. A big disappointment was the breakfast. Cheerios, Waffles, yogurts, and apples were only options to eat.
Stayed 1 night in Apr 2024
Response from FD on 29 Apr 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

6/10 Okay

Reginald

Liked: Staff & service, property conditions & facilities
Its a good place to stay. No problem
Stayed 1 night in Apr 2024
Response from FD on 29 Apr 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on 29 Apr 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great even down to staff
Stayed 1 night in Apr 2024
Response from FD on 15 Apr 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

Latisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It would be a good idea to have more breakfast selections in the dining area
Stayed 1 night in Feb 2024
Response from FD on 20 Feb 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine and met expectations
Stayed 2 nights in Feb 2024
Response from FD on 18 Feb 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and accommodating
Stayed 3 nights in Jan 2024
Response from FD on 31 Jan 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This motel was excellent with one exception. We could not shower early in the day of our departure because the hot water was not turned on yet. So, we had to leave without showering!!
Stayed 5 nights in Jan 2024
Response from FD on 15 Jan 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience

4/10 Poor

Beth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location made me book here, I was pleased with the price point but was ultimately unable to sleep for any significant length of time. Terrific Road noise mixed with the borderline opressive utilization of misting perfume atomizers in the lobby made the senses overwhelmed. Beds were comfortable but a lingering funky smell beneath the deep use of the scent atomizers suggests to me there may be sewer/water issues that are being treated with this band aid solution. Would not stay again.
Stayed 1 night in Jan 2024
Response from FD on 13 Jan 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom
Quality Inn-Exmore, VA a reliable, clean Quality Inn facility every visit. Manager there is committed to maintaining quality levels internally long term.
Stayed 1 night in Jan 2024
Response from FD on 14 Jan 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

RUBEN, MILTON

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 9 Jan 2024
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

Peter, New Bern

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
time for a rehab. Unit showing its age.paint and upgrade to shower. fan needs repair or replacement. Breakfast not very good. only one hot item!
Stayed 1 night in Dec 2023
Response from FD on 29 Dec 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was very clean, the beds were comfortable and the manager was very accommodating. If ever in the area would stay here again!!
Stayed 3 nights in Dec 2023
Response from FD on 20 Dec 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Paul

Good value with newly upgraded room. Somewhat noisy being right on the highway but that improved overnight with reduced traffic flow. Seemed safe.
Stayed 1 night in Nov 2023
Response from FD on 5 Dec 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on 22 Nov 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Comfort!
My son and I stayed because it was on the way to his college visit. Both him and I agreed that the beds were both extremely comfortable. Loved the HVAC unit, shower, flooring, and overall cleanliness and appeal.
Stayed 1 night in Nov 2023
Response from FD on 12 Nov 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback

10/10 Excellent

Billur

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to the bike ride starting point.
Stayed 1 night in Oct 2023
Response from FD on 28 Oct 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from FD on 9 Oct 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback

8/10 Good

Jaeoak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from FD on 28 Oct 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FD on 27 Sept 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing specific
Stayed 1 night in Sep 2023
Response from FD on 24 Sept 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness
We have stayed at this facility for about 3 years in a row and we have seen improvements made year after year we would really like them to see more improvements year after year there you go
Stayed 1 night in Sep 2023
Response from FD on 19 Sept 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom door was missing a hinge pin and would not close; the faucet assembly was not secured to the sink.
Stayed 1 night in Sep 2023
Response from FD on 18 Sept 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience

8/10 Good

Dennis

Travelled with partner
Liked: Staff & service
Lousy breakfast. Ended up eating out.
Stayed 3 nights in Sep 2023
Response from FD on 15 Sept 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

6/10 Okay

Shelah

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Thumbs Down!
The shower was dirty, the beds were small and the breakfast wasn't much of anything. It was an uncomfortable stay to say the least. Wouldn't recommend.
Stayed 1 night in Sep 2023
Response from FD on 8 Sept 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay on a long road trip. Not too pricy, allows dogs, decent breakfast, very clean.
Stayed 1 night in Aug 2023
Response from FD on 21 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Cindy

Liked: Staff & service
Frogs in the pool. Bathroom was a bit dirty.
Stayed 1 night in Aug 2023
Response from FD on 15 Aug 2023
Hello thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

Willie Mae

Stayed 1 night in Aug 2023
Response from FD on 29 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

Kristen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to the location, we were greeted but the staff who were friendly, helpful and efficient. When we got to our room, it was not what was pictured on their site. As soon as you opened the door the musty body odor smell hit you bin the face. There were chunks of thinks that looked like dried skin on the floor. The shower walls were stained and dirty. Both of the beds in the room leaned back toward the wall so you felt like your feet were elevated above your head. There were few places to eat and took a while and a bit of a drive back the way we came to find the Sage diner, which was good. For the over $250.00 a night for this stay, I would not recommend it.
Stayed 1 night in Aug 2023
Response from FD on 7 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

MARY

Stayed 1 night in Apr 2023
Response from FD on 3 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Ramachandran

Liked: Staff & service, property conditions & facilities
Good.
Stayed 1 night in Jul 2023
Response from FD on 1 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean, quiet, comfortable stay.
Clean, quiet comfortable, which is really all we care about. One issue - the room key cards get wiped if you keep them in the same pocket as your phone. Let people KNOW about that! Staff was great.
Stayed 1 night in Jul 2023
Response from FD on 30 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

8/10 Good

Richard, Senoia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Improved features in rooms, clean. Appears to be overall small upgrades.
Stayed 1 night in Jul 2023
Response from FD on 27 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

2/10 Terrible

Eric

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as we entered our hotel room, we were smacked with the odor of mildew. The room literally stunk.
Stayed 1 night in Jul 2023
Response from FD on 23 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

DENNIS, burtonsville

Stayed 4 nights in Jul 2023
Response from FD on 11 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

2/10 Terrible

Dwight

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs were found on pillows and crawling on sheets.
Stayed 2 nights in Jul 2023
Response from Mgr on 20 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback, sincere apology for any inconvenience.Dear Guest please Note : Pest controle report is Negative by Third party pest controle company, Room inspected after you checked out Same day. we will provide you report, please call and verify your email with us or call expedia. we will share report with you , Ones again Thank you .

10/10 Excellent

Richard, Senoia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A reliable hotel to rent. Clean and does the job.
Stayed 1 night in Jul 2023
Response from FD on 18 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Latasha

Stayed 5 nights in Jul 2023
Response from H on 16 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023
Response from FD on 3 Aug 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the outside appearance
The outside and lobby of this place look fabulous, but the rooms certainly don't!
Stayed 1 night in Jun 2023
Response from FD on 9 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

6/10 Okay

Rachel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We need to stay here just for an overnight on our way to vacation. Our first room smelled like mildew and we immediately requested a new one. The second room was clean however, the sink faucet leaked around the edges. The staff was friendly and helpful.
Stayed 1 night in Jun 2023
Response from FD on 2 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

8/10 Good

RHEA

Liked: Staff & service
Clean and comfortable room. Some areas were a little dirty but overall descent. Much better than other hotels near by that we’ve stayed at. The breakfast was as expected and clean. I love the free waffles! Staff was kind and cheerful.
Stayed 1 night in Jun 2023
Response from FD on 2 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was awesome and funny. The property is in the process of being remodeled and improved. Our dresser had a broken draw and we found dead bugs and dust behind the bedside table. The phone was unplugged and not working. We had a nice and clean continental breakfast area with waffles, yogurt, and cereal. TV worked well but was no longer bolted in place. When asked about the pool we were not informed about the pool hours and the night lady was short on answers.
Stayed 2 nights in Jun 2023
Response from FD on 1 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

10/10 Excellent

Eric M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time
Our stay was wonderful. The lobby and our room were very clean and nicely decorated. The breakfast was great. The staff was very kind and helped us bring our luggage up to the room. We were very well pleased. We look forward to staying there again.
Stayed 1 night in Jun 2023
Response from FrontDesk on 1 Jul 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were 2 large diffusers at the check in desk which gave off a strong and unpleasant odor into the lobby area. The bathroom wasn't the cleanest and the sample hair products had already been used. The light in the bathroom kept going on and off on its own and the shower curtain was dirty and needed to be replaced.The most disconcerting thing was the side exterior door down the hall from our room was not secure. It had a keypad to tap with your hotel card. However the handle was completely broken and the door didn't latch at all. Anyone at all could enter the hotel. After bringing it to the attention to person at the desk he said not to worry that he would be there all night and that nothing ever happens there.That was not comforting at all.
Stayed 1 night in Jun 2023
Response from FD on 24 Jun 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback. we'll work hard to fix issues you experienced, sincere apology for any inconvenience.

8/10 Good

Edna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time at this property, it is an easy stop off of 13 N/S. The property is clean, the rooms are comfortable with micro and fridge. The staff was friendly .They advertised a free breakfast however limited . there was one waffle maker which posed a problem if you wanted one. Fruit , yogurt, dry cereal was there for eating. We stayed three nights but eat in the community.
Stayed 3 nights in Jun 2023
Response from H on 20 Jun 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Jun 2023
Response from FD on 18 Jun 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

6/10 Okay

Anne

Stayed 1 night in May 2023
Response from FD on 2 Jun 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Diane

Travelled with partner
Liked: Property conditions & facilities
The Inn was extremely clean and the staff was very helpful and friendly.
Stayed 1 night in May 2023
Response from HSiddh on 29 May 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.

10/10 Excellent

Peyton

Stayed 1 night in May 2023
Response from FD on 16 Jun 2023
Hello thank you very much for staying at his hotel & sincerely appreciate your stay as well as the feedback.