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Reviews of The Devon Hotel

3 out of 5
The Devon Hotel
Matford, Exeter, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 693 reviews" "
Rating 8 - Good. 232 out of 693 reviews" "
Rating 6 - Okay. 56 out of 693 reviews" "
Rating 4 - Poor. 26 out of 693 reviews" "
Rating 2 - Terrible. 7 out of 693 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

glenn

Travelled with partner
Liked: Amenities
Check-in was quick and efficient. Bed was comfy. Had everything we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Comfortable rooms and well located
Stayed 1 night in Apr 2024

4/10 Poor

Kenneth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were kept awake till1 pm with nightime roadworks out the front of our room Extremely unhappy and grumpy in the morning as we had an early start and an extremely busy day If we were told of this we would have gone to a different htel
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsure what the VIP gift was unless it was the two water bottles in the room - if so thanks
Stayed 1 night in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Devon Hotel was rather more than I had expected, being rated as a 3 star hotel with Expedia. Although my single room was compact, it was very comfortable and clean and had all the facilities I needed for my 2 night stay. The reception staff were very pleasant and helpful and the public areas were also well decorated and clean. The dining experience in The Carriages bar and brasserie was really delightful- again, nicely appointed and the food was delicious. The hotel was relatively easy to find from the M5 motorway and on a main road (pity about the nearby industrial estate my sat nav took me around first!!). Finally, it was reasonably priced across the board and I wouldn't hesitate to recommend it to others.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

6/10 Okay

julian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran hot water bath. No problem with hot water. Gave it 5 mins to cool down. When returned, realised water had been Running away with plug in place quite fast.plug seal not working. Fridge was hot outside warm inside. Coffee saxhet quality awful. Traffic view. Could do with chill out space at rear with No view of traffic.Trust this helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very helpful in the hotel as well as bar and restaurant. Room was clean and tidy with everything you needed for a great stay. Bar and restaurant well presented and food was very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Hayley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the hotel, the food at the brassiere is also very good.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient from highway. Exceptional food. Welcoming staff
Stayed 1 night in Feb 2024

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & tidy, room was just what I ordered, and food (carvery) was excellent. Overall 5*****
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned quality of service and ambience.
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, nice room, good gym and lovely food
Stayed 1 night in Nov 2023

2/10 Terrible

Jeremy

Stayed 1 night in Dec 2023

8/10 Good

Jeremy

Stayed 2 nights in Dec 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very pleased with this accommodation and would highly recommend. Was conveniently situated for my one night stop over on my business trip. Great hotel!
Stayed 1 night in Dec 2023

8/10 Good

Helen

Lovely hotel & lovely helpful staff. Don’t know if it’s just this time of year , but the hotel was very hot.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I use this hotel on a monthly basis and never had an issue
Stayed 1 night in Dec 2023

8/10 Good

STEWART

Stayed 1 night in Dec 2023

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception staff, sorting out a taxi, an alarm call, and where to eat. Staff at the bar and restaurant were great even though so busy with Christmas events.Pretty Christmas decorations and trees.Food delicious. Clean, comfortable....and surprisingly quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Martyn

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with excellent staff at Reception. Our family put on a large function and all aspects of this were excellent. Thank you. So, I heartily recommend The Devon Hotel, except... ...we experienced a couple of wrinkles on the food and beverage side of things. The restaurant staff were great but two nights in a row we were unable to have most of the dessert options we wanted because the kitchen staff had gone home and the ovens were switched off and unusable (just after 9:30 on the Friday evening) or the next night when the kitchen staff had already put the chemicals in to clean the ovens (before 9:30). The coffee is terrible and to be avoided at all costs. Drink the much better instant coffee provided in your room for free. Now we know the pitfalls we will have a perfect stay when we return as we know what to avoid - unless management of course actually corrects these errors, which would be ideal. I have to say , though, with coffee that bad and what must be an obvious pattern in poor sales in aspects of restaurant service, I am not even sure there is anyone actually managing the F&B side of things.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay, wonderful meals, helpful and friendly staff, great rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent, lovely room, restaurant and bar. All staff were very friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was road works directly outside the hotel, normally the hotel is quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Corine

Stayed 1 night in Nov 2023

10/10 Excellent

Alan F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally helpful staff great facility and easy access
Stayed 1 night in Nov 2023

10/10 Excellent

Marcin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Oct 2023

6/10 Okay

Karren

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly. Price was reasonable. Restaurant/Bar on-site. Room was small with low bulkhead and doorway entry to room. My husband hit his head - there was no signage or markings to bring attention to the hazard. Again the ceiling in the gym was very low when trying to run on the treadmill. Pillows were lumpy which made for an uncomfortable sleep.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love this hotel! from the friendly helpful reception staff, the clean, comfortable and well equipped rooms to the fantastic restaurant.
Stayed 2 nights in Oct 2023
Response from The Devon Hotel on 7 Nov 2023
Dear Guest, Thank you for your lovely review. We are pleased that you enjoyed your stay with us an hope to see you again soon! Kind regards, Reception Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Oct 2023

10/10 Excellent

Samantah

Stayed 2 nights in Oct 2023

8/10 Good

Barbara

Stayed 1 night in Oct 2023

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good TV (novelty having SKY) Bed comfortable - quiet even being opposite gym door / near stairs. Parking easy and plentiful
Stayed 2 nights in Oct 2023
Response from The Devon Hotel on 23 Oct 2023
Hello Natalie, Thank you for your review. We are happy to hear that you enjoyed your stay and our facilities! Kind regards, The Devon Hotel

8/10 Good

Simon

Stayed 1 night in Oct 2023
Response from The Devon Hotel on 13 Oct 2023
Dear Simon, Thank you for taking the time to leave a review. We are glad that you enjoyed your stay with us and hope to see you again. Kind regards, The Devon Hotel

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Devon Hotel on 13 Oct 2023
Hello Joanne, Thank you for the lovely review. We are glad that you enjoyed your stay with us and hope to see you again. Kind regards, The Devon Hotel

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't have asked for more in this price range. Nice and quiet, very clean, fantastic restaurant and friendly staff. Certainly a considerable cut above the leading chains in the same price bracket.
Stayed 2 nights in Oct 2023
Response from The Devon Hotel on 23 Oct 2023
Hi Trevor, We really appreciate you taking the time to leave us some feedback. It's wonderful to hear that you enjoyed your stay with us and found our hotel and restaurant to be of a high standard. We hope to see you again. Kind regards, The Devon Hotel

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from The Devon Hotel on 13 Oct 2023
Hi Grace,Thank you for the lovely review. We are glad that you enjoyed your stay with us and hope to see you again. Kind regards, The Devon Hotel

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed for one night as a stop over on our way back from Cornwall. The hotel was great. Very clean. Lovely comfortable rooms. The restaurant was really good too. All the staff were really friendly. I would highly recommend staying here.
Stayed 1 night in Oct 2023
Response from The Devon Hotel on 13 Oct 2023
Dear Elaine, We really appreciate you taking the time to leave us a review. It's lovely to hear that you had a nice stay with us along your travels. We will be sure to pass your feedback on to the whole team. Hopefully see you again! Kind regards, Reception Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Devon Hotel on 13 Oct 2023
Hello Jennifer,Thank you for the lovely review. We are glad that you enjoyed your stay with us and hope to see you again. Kind regards, The Devon Hotel

10/10 Excellent

Graham

Stayed 1 night in Oct 2023
Response from The Devon Hotel on 13 Oct 2023
Hi Graham, Thank you for the lovely review. We are glad that you enjoyed your stay with us and hope to see you again. Kind regards, The Devon Hotel

6/10 Okay

Le-Anne

Stayed 1 night in Sep 2023
Response from The Devon Hotel on 5 Oct 2023
Hi Le-Anne, Thank you for taking the time to leave a review, it's good to hear that you had an enjoyable stay, we hope to see you again. Best regards, The Devon Hotel

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable, quiet stay at the Devon Hotel. Restaurant served a very nice breakfast. Do make sure you allow extra time for the taxi if you are headed to city centre as construction delayed our taxi in the morning by about 15 min.
Stayed 2 nights in Sep 2023
Response from The Devon Hotel on 5 Oct 2023
Dear Angela, We really appreciate you taking the time to leave us a review, it's great to hear that you had a pleasant stay with us and we will pass on your feedback to your restaurant team. Kind regards, The Devon Hotel

10/10 Excellent

Simon, Bournemouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Sep 2023
Response from The Devon Hotel on 5 Oct 2023
Hi Simon, Thank you for your review, we are pleased that you enjoyed your stay with us and hope to see you again! Kind regards, The Devon Hotel

4/10 Poor

Antonio

Disliked: Cleanliness, amenities
Well bellow average 3 star hotel. Although the bedroom was clean, the bathroom unfortunately was not! The room overlooked the noisy roundabout, with views of the building site next door. The food in the brasserie was also average, but service was acceptable. Overall, not value for money!
Stayed 1 night in Sep 2023
Response from The Devon Hotel on 25 Sept 2023
Dear Antonio, We are sorry hear that your recent stay with us was less than satisfactory. It is disappointing that we were not made aware of these issues at the time of your stay and therefore were not presented with an opportunity to resolve this for you as we would have liked to. We have passed on your comments to the general manager. Kind regards, The Devon Hotel

10/10 Excellent

kristina

Stayed 1 night in Sep 2023
Response from The Devon Hotel on 25 Sept 2023
Hello Kristina, Many thanks for your review. We are glad to know that you enjoyed your stay with us. We hope to see you again. Kind regards, The Devon Hotel