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Reviews of Quality Inn Eureka Springs South

2.5 out of 5
Quality Inn Eureka Springs South
196 E Van Buren, Eureka Springs, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 291 out of 590 reviews" "
Rating 8 - Good. 208 out of 590 reviews" "
Rating 6 - Okay. 57 out of 590 reviews" "
Rating 4 - Poor. 24 out of 590 reviews" "
Rating 2 - Terrible. 10 out of 590 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Traci

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Apr 2024
Response from Nicole MacEwan on 30 Apr 2024
Traci, thank you for the 5-star review! We look forward to your next stay with us!

8/10 Good

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in clerk was warm and friendly and welcomed us with an outstanding hospitality attitude. Short drive to shopping and dining options.
Stayed 1 night in Apr 2024
Response from Chris on 12 Apr 2024
Thank you for taking the time to review our property. We are happy you enjoyed your stay. I will share your comments with my staff. Have a great day and we hope to see you again.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and we really enjoyed our stay. The stairs to breakfast were a little questionable, but this will be our go to in Eureka Springs.
Stayed 1 night in Apr 2024
Response from Chris on 10 Apr 2024
Thank you for taking the time to review our property. We are happy you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and great staff. Convenient to every attraction.
Stayed 1 night in Mar 2024
Response from Nicole MacEwan on 26 Mar 2024
Tim, thank you for the great review! We look forward to your next stay with us.

6/10 Okay

margaret

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
room had a very heavy deodorizer scent. Furniture was dated and run down. room size was very small. staff very nice and friendly. room was spotless.
Stayed 1 night in Feb 2024
Response from Chris on 21 Feb 2024
Thank you for taking the time to review our property. We are sorry you encountered these issues during your stay. We will look into the issues stated in your review. We hope to see you again in the future. Have a great day.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing, friendly people, very clean. Everything was amazing fantastic hotel.
Stayed 2 nights in Feb 2024
Response from Chris on 18 Feb 2024
Thank you for taking the time to review our property. We are happy you enjoyed your stay and hope to see you again very soon. Thanks again for the awesome review!!

8/10 Good

Dale

Liked: Amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Nicole MacEwan on 8 Jan 2024
Dale, thank you for taking the time to review our property. We look forward to your next stay with us.

10/10 Excellent

Diana Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chris on 30 Dec 2023
Thank you for taking the time to review our property. We appreciate your business. Have a great day and we hope to see you again soon.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 26 Dec 2023
Theresa, thank you for the 5-star review!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful Christmas decorations. Very clean rooms. The bed however, was NOT comfortable. Plenty of pillows, which is great. Very friendly front desk staff.
Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 18 Dec 2023
Amy, thank you for the great review!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 18 Dec 2023
Sherry, thank you for the 5-star review! We look forward to your next stay with us.

10/10 Excellent

Sally

Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 18 Dec 2023
Sally, thank you for the 5-star review!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Chris was amazing.
Stayed 1 night in Dec 2023
Response from Chris on 17 Dec 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay and we hope to see you again on your next adventure to Eureka Springs. Happy holidays!

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nicole MacEwan on 11 Dec 2023
Debbie, thank you for the 5-star review!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 11 Dec 2023
Steven, thank you for the great review!

10/10 Excellent

Josh

Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 24 Dec 2023
Josh, thank you for the 5-star review!

8/10 Good

Ruby

Stayed 1 night in Dec 2023
Response from Nicole MacEwan on 23 Dec 2023
Ruby, thank you for taking the time to review our property. We look forward to your next stay with us!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place we stay here every time we come just great staff and the rooms are always clean just the best and the prices are affordable
Stayed 2 nights in Nov 2023
Response from Nicole MacEwan on 24 Nov 2023
Jennifer, thank you for the 5-star review! We look forward to seeing you during your next trip to Eureka.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole MacEwan on 21 Nov 2023
Tommy, thank you for the great review!

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from Nicole MacEwan on 11 Dec 2023
Joshua, thank you for the 5-star review!

4/10 Poor

Sue

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris on 18 Nov 2023
Thank you for taking the time to review our property.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel.
It's clean and in a good location. Beds are a little hard for me but not terrible. Next time I stay I will rent a fan from the front desk ($7/night). Not because it was hot but when the heater turns off there's complete silence. Now if you like that, great, but I need a little "white noise" when I sleep and the heat/AC unit can't run fan and heat together. Overall, I recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Nicole MacEwan on 13 Nov 2023
John, thank for taking the time to review our property. We are happy to hear you enjoyed your stay. Give us a call before your next stay and we will have the fan waiting for you.

8/10 Good

Hendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole MacEwan on 12 Nov 2023
Hendra, thank you for taking the time to review our property. We look forward to your next stay with us and the opportunity to do better and earn that 10/10 rating from you!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
This hotel is gorgeous! It had beautiful gardens, absolutely incredible decorations in the 2-story well-appointed lobby, clean rooms, and a huge hot breakfast in a dining room that was decorated like a fine restaurant. The whole feel of the common areas was Victorian. This will be our choice of stay in Eureka Springs in the future. It is in a very quiet area. Best of all was the staff—-friendly, helpful, and accommodating from the manager Chris to Cheryl the afternoon clerk. Thank you!!
Stayed 4 nights in Nov 2023
Response from Chris on 10 Nov 2023
Thank you for taking the time to review our property. We love that you enjoyed your stay with us and hope to see you again very soon. Have a wonderful day.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole MacEwan on 6 Nov 2023
Henry, thank you for the great review! We look forward to your next stay with us.

10/10 Excellent

Ron

Stayed 1 night in Oct 2023
Response from Chris on 18 Nov 2023
Thank you for taking the time to review our property. We look forward to seeing you again soon.

10/10 Excellent

russell

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Nicole MacEwan on 29 Oct 2023
Russell, thank you for the 5-star review!

10/10 Excellent

Dennis M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole MacEwan on 28 Oct 2023
Dennis, thank you for the 5-star review!

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was well worn; carpet,walls, linens, bath fixtures and the mattress was terrible. All needs to be replaced and updated. We won't be back. However, the front office staff was friendly & helpful. The staff was the only bright spot of the visit.
Response from Chris on 26 Oct 2023
Thank you for taking the time to review our property. We are sorry you did not enjoy your stay. Have a great day.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had adjoining rooms to the West to see the beautiful scenery and sunsets!
Stayed 2 nights in Sep 2023
Response from Nicole MacEwan on 16 Oct 2023
Diane, thank you for the great review!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Love the trolley was right in front of hotel
Stayed 2 nights in Oct 2023
Response from Nicole MacEwan on 16 Oct 2023
Darlene, thank you for the 5-star review!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is always lovely with its attention to gorgeous landscaping. Clean room. Breakfast was good… above norm. Sink didn’t drain well, but they came promptly to fix it. Room had some issues… bathroom door was warped and would not close.
Stayed 3 nights in Oct 2023
Response from Chris on 12 Oct 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay. Your comments will be passed along to the property owner. Have a great day.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside area needs to be cleaned a bit better. Cigarette butts every where on ground. But everyone was super friendly
Stayed 2 nights in Sep 2023
Response from Chris on 10 Sept 2023
Thank you for taking the time to review our property. I will alert our groundskeeper of the cigg butts. We appreciate your feedback and hope to see you again. Have a great day.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Tom Melissa
Confusion at the front desk when checking in but other than that everything was fine with our stay.
Stayed 3 nights in Sep 2023
Response from Chris on 10 Sept 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay. Sorry about any confusion at check in. We hope to see you again soon. Have a great day.

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Stayed 1 night in Sep 2023
Response from Chris on 8 Sept 2023
Thank you for taking the time to review our property. We are sorry you did not enjoy your stay.

8/10 Good

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs all non smoking rooms
Stayed 2 nights in Aug 2023
Response from Nicole MacEwan on 29 Aug 2023
Brandy, thank you for taking the time to review our property. We hope to see you again soon!

8/10 Good

Melissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, the grounds are spectacular, and the staff wonderful. Our room was very clean, but the ice machine had mold around the chute, and the steps down to the breakfast room needed serious attention. I’d have loved to rated this Inn higher except for these issues.
Stayed 1 night in Aug 2023
Response from Chris on 9 Aug 2023
Thank you for taking the time to review our property. I will have these issues addressed. We hope to see you again soon. Have a great day.

4/10 Poor

Dustin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
INSECT INFESTATION
When we first arrived the refrigerator in our room did not work properly. The staff at the hotel replaced the refrigerator the next day with another fridge that did not work. We did not have a working refrigerator until the evening of 2nd day. Our bathroom was infested with ants. They were getting in our toiletries and even in our toothbrushes. When this was brought up to the hotel staff they said "yea that happens this time of year" with zero effort to compensate us for this unacceptable situation. We will not stay at this hotel again and would never recommend this facility to anyone else
Stayed 3 nights in Aug 2023
Response from Chris on 9 Aug 2023
Thank you for taking the time to review our property. We are sorry for the issues you encountered and that we failed to exceed your expectations.

8/10 Good

LaDonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful flower beds! Everywhere you look is another bed of flowers or fountain. There were plenty of towels and a shower that gave lots of immediate hot water. It was clean and comfortable. The only suggestion I have is a covered walkway between our room to the building with the breakfast room
Stayed 1 night in Aug 2023
Response from Chris on 6 Aug 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay and look forward to seeing you again soon. Have a great day.

10/10 Excellent

Theresa

Stayed 2 nights in Jul 2023
Response from Chris on 3 Aug 2023
Thank you for taking the time to review our property. We hope to see you again soon. Have a great day.

6/10 Okay

Dr. Ken

Liked: Cleanliness, staff & service
- No comment
Stayed 2 nights in Jul 2023
Response from Nicole MacEwan on 1 Aug 2023
Ken, thank you for taking the time to review our property.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay in a convenient location.
Stayed 2 nights in Jul 2023
Response from Nicole MacEwan on 31 Jul 2023
Mia, thank you for the 5-star review!

10/10 Excellent

Balee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and how close we were to downtown. The walking area was gorgeous and we saw a chipmunk !
Stayed 2 nights in Jul 2023
Response from Chris on 29 Jul 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay and the walking trail. We hope to see you again soon Have a wonderful day!

8/10 Good

Lynn

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The staff was very friendly. Our main issue was it did not look like the floor was vacuumed because there were peanuts on the floor next to the bed (very visible). The neighbor on one side was also somewhat noisy.
Stayed 1 night in Jul 2023
Response from Chris on 26 Jul 2023
Thank you for taking the time to review our property. I will look into the issue reported. We appreciate your feedback and hope to see you again. Have a great day.

8/10 Good

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The landscape was nice, there's trash thrown everywhere. Also, so many people at the pool drinking alcohol. Also, i have 2 rooms and both smell like mold and moth balls.
Stayed 1 night in Jul 2023
Response from Chris on 23 Jul 2023
Thank you for taking the time to review our property. We are sorry you encountered these issues. Unfortunately, there is nothing we can do about guests drinking alcohol but if they get rowdy we can ask them to tone it down. I will look into the other issues.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was so kind and helpful. She seemed to really care about our happiness. The rooms were pretty nice quality and cleanliness. The property was quite beautiful but you could tell it was hard to keep up with. Someone was always working on it.
Stayed 3 nights in Jul 2023
Response from Chris on 19 Jul 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay. We do work hard to keep the property looking good for our guests. We thank you for noticing our hard work and hope to see you again soon. Have a great day.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outside prettier than inside.
Landscaping was good. The hotel is showing its age, along with mattresses and linen. The air conditioner in our room was loud and the bathroom small. Breakfast was the traditional hotel breakfast food.
Stayed 1 night in Jul 2023
Response from Nicole MacEwan on 10 Jul 2023
Thank you for taking the time to complete an online survey regarding your recent stay at Quality Inn Eureka Springs South. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

James

Travelled with partner
Liked: Property conditions & facilities
Television would lose signal very often. Other customers were having same problem. It wasn’t the weather problem.
Stayed 3 nights in Jul 2023
Response from Chris on 9 Jul 2023
Thank you for taking the time to review our property. We were made aware of the issue and spoke with our cable provider which stated the problem was on their end and they were working hard to correct the issue. Upon speaking to other people in town they were having the same issue. We are sorry for the inconvenience. We hope to see you again soon.

2/10 Terrible

Jean, Pella

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the dirtiest hotel I have ever stayed in. The shower hadn't been cleaned, the linen was stained as were several of the pillows. The breakfast was disappointing. The attitude of some of the staff was not good. I'll never stay at a Quality Inn again.
Stayed 3 nights in Jul 2023
Response from Nicole MacEwan on 8 Jul 2023
Jean, on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Annette

Stayed 3 nights in Jun 2023
Response from Chris on 2 Jul 2023
Thank you for taking the time to review our property. We are happy you enjoyed your stay. Have a great day.