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Reviews of TownePlace Suites Erie

2.5 out of 5
TownePlace Suites Erie
2090 Interchange Rd, Erie, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 499 out of 841 reviews" "
Rating 8 - Good. 243 out of 841 reviews" "
Rating 6 - Okay. 64 out of 841 reviews" "
Rating 4 - Poor. 20 out of 841 reviews" "
Rating 2 - Terrible. 15 out of 841 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN, Arlington

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Lori on 16 Apr 2024
Thank you for letting us know you were completely satisfied with stay with us. We love hearing feedback from our valued guests. Our team looks forward to serving you in the future. Thanks and safe travels.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dawn on 11 Apr 2024
Tim,Thank you so much for taking the time to let us know about your recent experience with us. We appreciate your feedback and are thrilled to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Christopher

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Sleeping was tough. AC unit was making a loud whining noise. Bed was not comfortable. Hallways always seemed to smell. Neighboring rooms were loud. Odd that the pantry in the kitchen is open to the closet in the bathroom.
Stayed 2 nights in Feb 2024
Response from Jane on 26 Feb 2024
Thank you for choosing to stay with us. We apologize for the not so great experience. Our team strives to ensure that each and every guest enjoys their stay and we are disappointed when you do not. We hope you will try us in the future. Thank you.

2/10 Terrible

Marquisha

Stayed 1 night in Feb 2024
Response from TPS Team on 20 Mar 2024
Thank you Marquisha for the rating review. The team strive to make every stay a 5 out of 5 and I do hope that the team was able to address your concerns immediately during your stay

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from TPS Team on 20 Mar 2024
Thank you Sandra for the great rating review

2/10 Terrible

William

Travelled with family
Disliked: Amenities
Power was out at check in so we made arrangements at another hotel across the highway where the power was on. Hotel then refused to reimburse me because they said the power came back on within three hours lol. So what? Are we supposed to hang out in the lobby until the power comes back on? They said they couldn’t make key cards or do anything because the data and power were out. It’s outrageous to think anyone would sit in a hotel lobby with a bunch of other people and wait for the electricity to come back on. They even said they have no idea when power would be restored.
Stayed 1 night in Jan 2024
Response from Jane on 15 Jan 2024
I apologize that we were not able to accommodate you during the recent power outage. Unfortunately, we were all affected by the storm and high winds. The power outages were sporadic and unpredictable.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 2 nights in Dec 2023
Response from Jane on 26 Dec 2023
We appreciate the 5 STARS! Thank you for taking the time to let us know how happy you were. Best wishes for 2024. We cant wait to see you in the New Year.

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i loved our 2 bedroom suit!
Stayed 1 night in Dec 2023
Response from Jane on 26 Dec 2023
Thank you for taking the time to respond to our survey. We greatly appreciate hearing from our guests. Merry Christmas and Happy New Year. We look forward to serving you again in 2024!

6/10 Okay

Yolanda

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was nice but needs updating. Bathroom outlet didn’t work & body wash dispenser had fallen off the shower. The elevator was really in need of a broom.
Stayed 1 night in Nov 2023
Response from Sherry on 4 Dec 2023
Hello Yolanda,WE appreciate you taking the time to share your feedback about your stay here with us. We apologize for you outlet in the bathroom not properly working, as well as the elevator floor needing swept. I have shared your feedback with the appropriate leadership team, to put the necessary guidelines in place so that this does not occur again. We appreciate you staying with us and hope that you will stay again.

8/10 Good

Debrah

Liked: Cleanliness, staff & service
Staff are super friendly, however, the rooms need updating.
Stayed 1 night in Nov 2023
Response from Jane on 25 Nov 2023
Thank you for taking the time to provide our team with feedback. We value and appreciate you! We will continue to work hard to keep you coming back. Have a lovely holiday season.

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023
Response from Jane on 25 Nov 2023
We appreciate you and your feedback as it helps us to gauge how well we are satisfying our guests. Thank you for choosing our hotel and allowing us to serve you. Happy Holidays!

6/10 Okay

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff were unresponsive when told of the noise of kids from a Hockey tournament running in the halls and stairwells at night
Stayed 2 nights in Nov 2023
Response from Jane on 14 Nov 2023
Thank you for your feedback. Our team addresses issues as they arise. We want to ensure that every guest has a great experience. We are disappointed that you did not. Our team hopes that you will try us again in the future when your travel needs bring you to the Erie area

8/10 Good

Sharon

Stayed 1 night in Nov 2023
Response from Jane on 4 Dec 2023
Thank you for taking the time to provide your feedback. We look forward to serving you in the future. Thank you for choosing Marriott.

10/10 Excellent

JAMES

Stayed 1 night in Oct 2023
Response from Jane on 25 Nov 2023
BOOM! 5 out of 5 stars! We greatly appreciate you and your feedback. Our team strives daily to ensure that every guest has a great experience. We are very happy you enjoyed your stay. Thank you. Happy holiday season!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jane on 31 Oct 2023
Thank you for the great review. We appreciate your loyalty and your patronage in staying with us. We look forward to your next visit. Happy Fall!

10/10 Excellent

Robyn

Suite was very nice
Stayed 1 night in Oct 2023
Response from Jane on 18 Oct 2023
Thank you for choosing to stay with us. We greatly appreciate your feedback and your patronage. We look forward to serving you in the future.

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated
Stayed 1 night in Oct 2023
Response from Jane on 9 Oct 2023
Thank you for choosing Marriott. We will continue to work hard to bring you back. We will be renovating the hotel in 2024 and hope you will stop back to see the new "US". Take care, travel safe.

6/10 Okay

Carolyn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jane on 8 Oct 2023
Thank you for choosing to stay with us. We greatly appreciate you and your patronage. We look forward to seeing you in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jane on 1 Oct 2023
Thank you for choosing to stay with us. We appreciate and value our guests. We hope to see you in the future when your travels bring you to the Erie area again. Thanks for choosing Marriott.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suite was well equipped with everything you would need if you were staying for an extended time. The breakfast was great. Staff was friendly and helpful. We were i and out for just 1 night but it was fine.
Stayed 1 night in Sep 2023
Response from Lori V on 12 Sept 2023
Thank you for taking the time to let us know about your stay with us. We appreciate any and all feedback as it helps us to better anticipate our guests needs. We look forward to serving you in the future. Happy travels.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a suite. It had a mini kitchen that was very useful, the bed was comfortable,the room was clean, and the soap and shampoo had a nice fragrance. It was an enjoyable stay.
Stayed 2 nights in Aug 2023
Response from Lori on 9 Sept 2023
Thank you for choosing to stay with us during your recent visit to the Erie area. We love our guests and are thrilled to serve you. Our team looks forward to seeing you again.

10/10 Excellent

Caryn, Atlantic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't see it at first as there is a small cluster of hotels. Theo (check-in) was very friendly and welcoming.
Stayed 1 night in Sep 2023
Response from Lori on 4 Sept 2023
Thank you for letting us know of your recent visit to our hotel while traveling to the Erie area. We appreciate your patronage and LOVE that you enjoyed your time. Take care until we see you again.

10/10 Excellent

Pamela, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price!, Friendly staff, good lobby coffee, good location, very clean.
Stayed 1 night in Aug 2023
Response from Lori V on 1 Sept 2023
Thank you for taking the time to let us know how your stay was. We appreciate you and your feedback. We look forward to serving you again.

2/10 Terrible

Anderw

Travelled with family
Disliked: Staff & service
The
Stayed 1 night in Aug 2023
Response from Lori V on 1 Sept 2023
Thank you for staying with us. We apologize that your stay was not what you expected. Our team will continue to work hard to improve to bring you back.

8/10 Good

Rachel

Stayed 2 nights in Aug 2023
Response from Lori V on 1 Sept 2023
Thanks for choosing to stay with us. We are pleased to serve you and look forward to seeing you again when you travels bring you to the Erie area.

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff was excellent.
Stayed 2 nights in Aug 2023
Response from Lori on 25 Aug 2023
Thanks so much for your patronage. We appreciate you and your recent visit to our fair city. Our team looks forward to serving you in the future.

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The electric plug in the bathroom which is the only room with a mirror Did not work Very Hard to get ready for an event
Stayed 1 night in Aug 2023
Response from Lori on 25 Aug 2023
Thank you for letting us know of your recent visit to our hotel. We apologize that you experienced an issue with the plug while getting ready. We have alerted the maintenance team and they are taking care of the issue. We look forward to serving you in the future. Thank you.

6/10 Okay

James

Travelled with partner
Room cleaning was only offered every second day. On that day I had to call repeatedly and still the room wasn’t refreshed until nearly 5 P.M.
Stayed 3 nights in Aug 2023
Response from Lori on 14 Aug 2023
Thank you for taking the time to let us know of your recent visit. I apologize that we were not able to get to your room in a timely manner. We will continue to work hard to improve so this does not happen in the future. Thanks for choosing our hotel.

8/10 Good

Brad

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Lori on 14 Aug 2023
We appreciate your patronage. Thank you for choosing our hotel for your recent travel needs. Have a great day.

2/10 Terrible

Sara

Stayed 1 night in Aug 2023

10/10 Excellent

Carmelinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Happy Place, and everyone is very kind
The hotel was amazing. The customer service was the best. We showed up early and they accomodated us for an early check in. I give this place five stars!
Stayed 3 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Suzette

Stayed 1 night in Aug 2023
Response from Lori on 28 Aug 2023
Thank you for staying with us.

4/10 Poor

Charles

Liked: Staff & service
Not too hot seems like the place is going down hill
Stayed 1 night in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for taking the time to let us know of your visit. Our team will continue to work hard to ensure each guest has a great experience. We will be renovating soon. Have a great day!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional from check in to check out!
Stayed 1 night in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for the kudos for the team. They strive daily to ensure that YOU enjoy your stay.

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was across the street from the Millcreek Mall. There was Giant Eagle nearby. The room had a full-size refrigerator. The room was stocked with eating utensils. It was clean, spacious, and well-furnished. The only complaint I could find was that the televisions weren't intelligent televisions.
Stayed 2 nights in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for choosing to stay with us. We greatly appreciate your feedback. Our team will continue to work hard to keep you coming back. Have a great day!

10/10 Excellent

Claudia, Painesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for choosing our hotel!

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
For a Marriott and for the price of the suite ($300+) we expected more. I understand suites are more expensive than a normal room and I am fine paying for that, it was the condition of the room we felt was lacking. First, it was nice to have a kitchenette with larger fridge, an oven, table and microwave plus living room area. What I didn’t love was the bubbling paint and damaged wall in the bathroom, the missing pieces of wall near the light switch and musty and dampness in the room. These weren’t things that we noticed right away, just became aware of them during our stay. The breakfast, while I hate to complain about that, because it’s free, was just OK. Typical selection of waffles, cereal, and yogurt, but the eggs tasted like they were made from powder, and had a very weird texture. The area around the hotel is good with shops and restaurants to explore. Overall the stay was OK and there weren’t many suites in Erie with the dates we needed, so this did the trick, however, I do not feel the value was there due to the condition of the room. I will say though that every staff member we encountered was very nice and friendly!
Stayed 2 nights in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for choosing our hotel for your suite needs. We are close to all things fun here at the TownePlace Suites. We appreciate your patronage and will continue to work hard to improve daily. Thanks again.

10/10 Excellent

Rickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lori on 6 Aug 2023
Thank you for choosing our hotel. We appreciate you.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Lori on 6 Aug 2023
Thank you for choosing our hotel. We appreciate your patronage.

8/10 Good

David

Liked: Cleanliness, staff & service
A lot of restaurants around that are walking distance.
Stayed 2 nights in Jun 2023
Response from Lori on 6 Aug 2023
Thank you for choosing our hotel. We appreciate your patronage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lori on 6 Aug 2023
We appreciate your patronage. Thank you for choosing the TownePlace Suites. We look forward to your return.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
A second mirror would have been helpful
Stayed 1 night in Jun 2023
Response from Lori on 6 Aug 2023
Thank you for choosing the TownePlace Suites. We appreciate your patronage. Have a great day!

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Mark

Liked: Staff & service, property conditions & facilities
Room was not ready until 8:00 p.m. although check-in was at 4:00 p.m.
Stayed 1 night in May 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful Team
The staff was incredibly helpful and friendly. Our family really enjoyed staying there.
Stayed 2 nights in May 2023

10/10 Excellent

Natalie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman working the front desk on Sunday 4/30 was amazing!! She treated my dog amazing!! She went above and beyond her job description. That excellent customer service will have me return again!!!
Stayed 1 night in Apr 2023

8/10 Good

Alichia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager upgraded us to a bigger room so we didn't have to wait for room booked.
Stayed 1 night in Apr 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Alexandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
The parking lot to get into the lot for the hotel was severely damaged by potholes. I also had to leave early because i broke out in hives while staying, either from the soap or the detergent on the sheets. Kind of disappointed that i had to cut my trip short.
Stayed 2 nights in Mar 2023