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Reviews of Ephrata Inn Motel

2 out of 5
Ephrata Inn Motel
848 Basin Street SW, Ephrata, WA

Reviews

6.6
Rating 10 - Excellent. 40 out of 274 reviews" "
Rating 8 - Good. 84 out of 274 reviews" "
Rating 6 - Okay. 82 out of 274 reviews" "
Rating 4 - Poor. 28 out of 274 reviews" "
Rating 2 - Terrible. 40 out of 274 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
I found a bedbug under the pillow which was extremely disturbing.
Stayed 1 night in May 2024

6/10 Okay

Eileen

Travelled with partner
Liked: Cleanliness
Along the main highway so some traffic sounds but also convenient to everything. Trains run several times a night a block away. Bed was superb and bathroom supplies and towels very nice. The building is dated. The desk clerk was all efficient business with no smile or welcome. Met our needs.
Stayed 1 night in May 2024

6/10 Okay

Jim

Stayed 1 night in May 2024

8/10 Good

Jeff

Business traveller, Travelled with pets
Liked: Cleanliness
The plumbing fixtures are antiquated. Hvac mounted in closet and very noisy. Ice is in office, it appears to be a small chest freezer with bagged ice dumped into it and its all frozen together so you need to break it apart with the metal scoop.
Stayed 2 nights in Apr 2024

8/10 Good

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mykyta

Stayed 1 night in Jan 2024

6/10 Okay

Christina, Spokane

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last resort situation. I booked on expedia it said i could pay at the property! I get to the property and he said sin e i was paying cash i had ti pay a deposit. Well i didnt have that. When i booked my room it was 58.08 or something. I ended up paying $65 because i didnt have it on a credit card. Room was dark not enough lighting..
Stayed 1 night in Dec 2023
Response from Toney on 8 Jan 2024
Two reasons for the extra charge. # 1- You booked for a queen size room but requested a king size which is more. #2- We request extra deposit on cash purchases to cover for a room damage. Which the toilet was damaged.

6/10 Okay

Urara

Stayed 1 night in Oct 2023

8/10 Good

Andrey

Travelled with family
Liked: Staff & service
I might of missed something but this was the first motel where the clerk said that I have to pay cash, otherwise there is a $10 fee for a card payment.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a cash only location
Stayed 1 night in Sep 2023

6/10 Okay

Renee

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very like the way
Stayed 1 night in Sep 2023

6/10 Okay

Guillermo

Stayed 1 night in Sep 2023

6/10 Okay

April

Travelled with group
Disliked: Staff & service, property conditions & facilities
VERY LOUD TRAIN PASSES BY, DOOR LOCK WASN'T VERY SECURE, JUST DIDN'T FEEL VERY SAFE, WAY TOO EXPENSIVE
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Motel was adequate but was run down. There weren't enough power outlets.
Stayed 2 nights in Aug 2023

2/10 Terrible

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenant/owner was extremely rude. We could only book here because there was nothing left, were double charged for the room and then another charge later in the day we checked out. Do not recommend. Owner was pounding on the door at 9am to check out, even though check out is at 11am.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind.
Stayed 5 nights in Aug 2023

6/10 Okay

anna

Travelled with family and small children
Liked: Cleanliness
Walkable
Stayed 2 nights in Jul 2023

4/10 Poor

Lesya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Amber

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Toney on 24 Jul 2023
You left the room in shambles and stole blankets and sheets. So your review is a little off point.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023

8/10 Good

Mircea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Ed

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Best rates in town
Stayed 1 night in Jun 2023

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
The rooms are pretty decent. Bedding is clean and bed was comfortable. The bathroom was nice as it appears there has been an update on tub and sink. The room looks and feels old. The overall motel has that old look and feel too. The person at front desk can be terse and not the most customer service person. Overall it's a good place for a night or two.
Stayed 2 nights in Jun 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Priced right.
Priced right, comfortable, helpful staff, room design was strange but everything worked. Long desk but no convenient outlets for computer use.
Stayed 1 night in Jun 2023

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property was quiet. It took me forever to figure out how to get in. Maybe the address could be more clear?
Stayed 2 nights in Jun 2023

10/10 Excellent

Steven

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Except a little mold around bath tub. Everything else was clean and comfortable.
Stayed 1 night in Jun 2023

8/10 Good

Mircea

Travelled with family
Liked: Cleanliness, staff & service
The room and the bed sheets were clean and nice but building and property needs updating, overall was good for the price. I will stay again.
Stayed 1 night in May 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Robert

Stayed 1 night in May 2023

6/10 Okay

Peter

Stayed 1 night in May 2023

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Mildew in bathroom was definitely a concern for health reasons if nothing else. Lots of gaps around the entry door and single pane window in bathroom so I can’t imagine how cold or hot it must get in the room in extreme conditions . Thankfully our stay was one night only . Expected a bit more cleanliness for the price . Not likely to stay there again unlike last resort. Bonus- Agave restaurant next door was fabulous - authentic Mexican food and excellent service .
Stayed 1 night in May 2023

4/10 Poor

Juan

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Sheets were dirty
Stayed 2 nights in Mar 2023

6/10 Okay

Leif

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Stacey

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Room was clean but old, stairs to my room were covered in ice and I asked for a 1st floor room since place was empty, Clerk wanted $20 more? I had to climb iced over cement stairs with luggage and being physically limited? Clerk didn't care. Then Wifi was a joke. Log in successful then within 3 minutes you get booted off. Called office twice for help staying online, language barrier, guy just kept repeating password? I kept repeating that I logged on successfully initially... but couldn't keep connection. Either no comprehension? Or didn't care again. Ended up using my own phone for very slow hotspot. Worst experience ever. I travel this route 4 times each year and I will stick with the Motel 6, thank you.

2/10 Terrible

Dennis

The desk clerk said he did not have my reservation. That I was not in the system. When I asked if a room was available only a more expensive room was available. I did not stay.
Stayed 1 night in Nov 2022

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
It was very clean The chair of the desk need replacement
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes!
The building is very run down and falling apart. The vibe is creepy. Can hear all of the street noise loudly all night as well as a train behind the building passing by several times. Heard a customer yelling at someone working there outside, causing a scene. Could hear the sound in the rooms below and around. Found 3 pubic hairs on the toilet seat when we first arrived. Kind of cold and didn’t feel safe there. Tv is old and the remote was falling apart and barely worked. Lamps old and falling apart. Not enough light sources. No trash can. Not enough pillows. Scared to ask for another. Toilet is a weak flusher. Towels too small. However, the shower water stayed warm. The sheets smelled clean. These are the only good things I can think of.
Stayed 1 night in Oct 2022

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner is extremely rude and got mad when I asked for toilet paper since it was nearly gone when I got into the room. The room was dirty especially the bathroom and shower. I would not use the shower because it was so nasty. Bring your own water because you get a bathroom sink to drink out of and I wouldn’t recommend it. A lot of cars came and went without going into a room. AKA drug trafficking. If this place is your only option you might want to bring some protection. Absolutely disgusted with the owner and how rude he is. I am also treating everything I brought in there for bed bugs. It was that gross.
Stayed 2 nights in Sep 2022

8/10 Good

Michael

Stayed 2 nights in Sep 2022

2/10 Terrible

German

Travelled with group
Disliked: Staff & service, property conditions & facilities
I won't stay ever again at this place, all the sudden the owner change prices. my next visit at this little town will be on a different location near by.
Stayed 2 nights in Aug 2022

2/10 Terrible

Tina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The Motel is older so I dnt expect too much! But when you get treated rudely from the staff because we have a pet it starts the whole night wrong. Let me pay my 35 dollars and let’s move on but he kept on about it tell we closed the door in his face. Other then that we had a clean room except the air conditioner wouldn’t stay on and the room got really warm, and the bathroom had mold in the tub and the bathroom has no power outlets. For what we paid for this room I would expect a little more.
Stayed 1 night in Aug 2022

2/10 Terrible

Monica

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommend this site to anyone
We got to the hotel. I give him my itinerary and he says I don’t have a reservation that it was a double booking. He could find it anywhere and he was book solid
Stayed 1 night in Aug 2022

8/10 Good

Camden

Travelled with partner
Liked: Cleanliness, staff & service
It was great to have an air conditioned room and soft beer during the summer heat!
Stayed 3 nights in Aug 2022

4/10 Poor

Iran

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

gerald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
no phone in room. no breakfast, no in room coffee
Stayed 2 nights in Aug 2022

4/10 Poor

Larry

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022