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Reviews of Rodeway Inn & Suites

2 out of 5
Rodeway Inn & Suites
101 Access Drive, Enterprise, AL

Reviews

5.4
Rating 10 - Excellent. 47 out of 331 reviews" "
Rating 8 - Good. 66 out of 331 reviews" "
Rating 6 - Okay. 58 out of 331 reviews" "
Rating 4 - Poor. 46 out of 331 reviews" "
Rating 2 - Terrible. 114 out of 331 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rob

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero customers. Hotel looked in disrepair. Didn’t bother to check in. Lost $100 but worth it.
Stayed 1 night in Apr 2024

8/10 Good

Denzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Sylvia

Stayed 1 night in Mar 2024

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and the staff are very nice.The rooms are clean and spacious
Stayed 1 night in Dec 2023

10/10 Excellent

shanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great. It reminds me of traveling with my parents as a kid.
Stayed 1 night in Nov 2023

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having the suite so we had a couch and chair that was comfortable to sit and rest.
Stayed 2 nights in Sep 2023

8/10 Good

Caren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fit the bill
We needed an inexpensive place to stay in the Enterprise area. This fit the bill. Our main criteria was it be clean. And it was. The employees we dealt with were friendly and helpful.
Stayed 1 night in Sep 2023

4/10 Poor

Janet

Disliked: Amenities, property conditions & facilities
This property is at best 1-2 stars. No breakfast as advertised. Pet fee more than advertised. Bathrooms needs major renovations. Neighborhood seems sketchy. Lots of vagrants. Ok for 1 to nights.
Stayed 2 nights in Sep 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The foyer, if you can call it that reeks of urine and B.O. It was so bad that the smell stuck with me and I smelled it all night. The mattress collapsed on one side and I rolled out of bed. The live entertainment next door made things interesting. Seems there is an all night commercial operation going on. $40 seems to be the going rate for the numerous customers. I heard her scream "Daddy" along with other amorous taunts but I'm suspect of any real family resemblance.
Stayed 1 night in Sep 2023
Response from sam on 20 Sept 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent visit at Rodeway Inn & Suites.Our team strives to provide a comfortable accommodation and it saddened me to hear that the condition of the property. I understand the frustration this has caused you. Certainly, your feedback will greatly help us with our constant goal to grow and improve our facility.I hope that if you are ever back in the area, you will reconsider staying with us.Sincerely,Sam

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Didn’t even have the room that I booked ( 2 double beds) put us in a room with a king size bed and a sleeper sofa ( no bedding for sofa. Had to bring a room key back later on. Was charged for 2 nights even though we checked out about an hour after checkout the next day once we learned that our power was back on in Florida after hurricane Idalia had turned and sparred our area. Wouldn’t refund any money on the second day at all. Would not recommend
Stayed 2 nights in Aug 2023
Response from Sam on 20 Sept 2023
Dear Sir/Madam,Thank you for taking the time to complete our online survey regarding your recent visit at Rodeway Inn & Suites.Our team strives to provide a comfortable accommodation and it saddened me to hear that the condition of the property, cleanliness of the room and the service you encountered from our staff were not up to your expectations. I understand the frustration this has caused you, especially being a Choice Privileges member. Certainly, your feedback will greatly help us with our constant goal to grow and improve our facility.I hope that if you are ever back in the area, you will reconsider staying with us.Sincerely,Sam

2/10 Terrible

Julie

Reserved room. Reservation cancelled no refund.
I booked, called to confirm and was told they were cancelling my reservation they have no rooms. My credit card still got charged. Now to start a claim to get the charges reversed. I called 5 minutes after booking online to be told there are no rooms don't come. Now to just get my deposit, room fee back. 83.10 for nothing.
Stayed 1 night in Aug 2023
Response from sam on 7 Sept 2023
Hello, Julie we have cancelled on our site and its just waiting on expedia side to cancel and refund.Thank you,Sam

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved that we had a couch and chair.The bed was a little hard Not to bad .The sink in front had a leak and my husband almost fell because of water in the floor.
Stayed 3 nights in Aug 2023
Response from Sam on 20 Sept 2023
Dear Billy,Thank you for taking the time to complete our online survey regarding your recent visit at Rodeway Inn & Suites.Our team strives to provide a comfortable accommodation and it saddened me to hear that the condition of the property, cleanliness of the room.I understand the frustration this has caused you. Certainly, your feedback will greatly help us with our constant goal to grow and improve our facility.I hope that if you are ever back in the area, you will reconsider staying with us.Sincerely,Sam

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was roaches in all the rooms
Stayed 1 night in Aug 2023
Response from Sam on 20 Sept 2023
Dear Sir/madam,Thank you for taking the time to complete our online survey regarding your recent visit at Rodeway Inn & Suites.Our team strives to provide a comfortable accommodation and it saddened me to hear that the condition of the property, cleanliness of the room I understand the frustration this has caused you, your feedback will greatly help us with our constant goal to grow and improve our facility.I hope that if you are ever back in the area, you will reconsider staying with us.Sincerely,Sam

8/10 Good

Robert

Travelled with partner
Great price, clean room, polite staff
Stayed 2 nights in May 2023

6/10 Okay

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for
Stayed 1 night in Apr 2023
Response from Sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sam on 16 Mar 2023
Thank you for taking the time to review, We appreciate your business.

4/10 Poor

Juan

Disliked: Amenities, property conditions & facilities
Response from sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

2/10 Terrible

Meagan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
Worse experience. Cockroaches. Rock hard bed. Pretty sure i broke my toe on the floor transition into the bathroom. Door looked like it's been kicked in then replastered to the wall. Deadbolt wouldnt lock. Service at check in was terrible. Booked a non-smoking room online and was told at check in that it would be am additional $50 deposit for the non-smoking room id already booked!!! If we didn't need to get in to get ready for a wedding we'd of left.
Stayed 1 night in Nov 2022
Response from Sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

8/10 Good

Sybil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todd in housekeeping was great. He is a hard worker and very professional with his work. Very kind and respectful.
Stayed 2 nights in Oct 2022
Response from Sam on 3 Nov 2022
Thank you for taking the time to review our staff, we are happy that we could help. We appreciate your business.

8/10 Good

Cannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in on a quick trip for a funeral and this hotel was close and worked out for a quick turnaround. I got in around 10 and was able to grab a quick bite from local fast food that evening and the next morning. Everyone was nice and gave me some condolences for the lose. I was able to get a late check out after the service to change, it was much appreciated.
Stayed 1 night in Aug 2022
Response from Sam on 26 Sept 2022
Thank you for taking the time to review our hotel, we are happy that we could help. We appreciate your business.

6/10 Okay

Ronald

Disliked: Staff & service
Decent
Walking barefoot inside would get your feet dirty
Stayed 4 nights in Aug 2022
Response from Sam on 26 Sept 2022
Thank you for taking the time to review our hotel. We will ensure our Housekeeping team is aware of the situation.

8/10 Good

James

Travelled with family
Liked: Cleanliness
Good place to stay for a nights rest. Good value for the money.
Stayed 1 night in Jul 2022
Response from amanda on 9 Jul 2022
Thank you James. We are glad you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

Stacey

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Showed up at navigation spot to find there was no Rhodeway Inn but instead named Hillcrest. There was mold in the rooms and the caulking in the bathrooms were horrible. Where one room had bugs in the bed and no mattress cover. Other rooms had no working lights and smoke detectors covered with plastic and tape. There were no phones in the room nor any shape form or fashion of comfort. Hotels.com needs to update their website because the website showed a lot better quality accommodations than what was actually encountered.
Stayed 1 night in Apr 2022
Response from Sam on 14 Jun 2022
Hello, Sorry for the Negative Experience at our property, we are in process of changing over the name and remodeling.

6/10 Okay

Janele

Business traveller
Disliked: Cleanliness, staff & service
Ok not the best
Not the cleanest but not too bad reserved a king smoking and got 2 queens non smoking. No mirror in our room. New owners are trying to make it better at this hotel though. No breakfast no phone in the room. Convenient location
Stayed 5 nights in Mar 2022
Response from Sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

2/10 Terrible

Kandi W

Stayed 1 night in Apr 2022
Response from Sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

4/10 Poor

Erich

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liveable but barely
Terrible; only a sheet on the bed; roaches in sink, only 1 towel, no toilet paper holder. Walls were patched everywhere. Completely misrepresented; said kitchen not even close.
Stayed 1 night in Mar 2022
Response from sam on 25 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a friendly staff
Stayed 1 night in Mar 2022
Response from Sam on 4 Apr 2022
Thank you for sharing a review of your recent experience. Our team here at Hilcrest inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Kathleen

Travelled with partner
Disliked: Amenities
Didn’t have but 1 towel and 1 wash cloth and 1 bar of soap in the room asked for more towels didn’t get any
Stayed 1 night in Mar 2022
Response from Sam on 8 Mar 2022
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. Please give us another chance to prove ourselves sometime soon.

4/10 Poor

Rita

Disliked: Cleanliness, property conditions & facilities, room comfort
unclean room
OMG the room was so dirty and coaches running around the sink and on the floor table are dusty didn't have good night sleep at all its dead end hotel. they need to take a better care of it.
Stayed 1 night in Feb 2022
Response from Sagar on 11 Feb 2022
Dear Rita, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months as there is change of ownership. Our rooms will be getting new mattresses, bed skirts, window treatments. In taking great care of our HilcrestInn hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Mrs. Donaldson on 25 Feb 2022
First let me apologize for any issues. We are now under new management and would like for you to revisit our facility and experience a new adventure. Thank you

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Glacier Baby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was TERRIBLE I mean TERRIBLE the only positive thing was the price and that was barley because the owner comes up with his own pricing depending on his mood THIS PLACE NEEDS TO BE CONDEMNED
Stayed 2 nights in Jan 2022
Response from G on 9 Feb 2022
We sincerely apologize for your inconvenience. We would like for you to give our place another try. We are under New Management!

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We love staying here but all the rooms weve been in have toilets that wont quit running .They are really clean and room service will try to get what you need .Would be nice if they had continental breakfast.
Stayed 2 nights in Dec 2021

2/10 Terrible

Marisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Place with rude staff….
The address on this site was wrong, the number listed of the establishment was not answered when I called several times to verify the address.then when we finally going the place the front desk person was rude. When we got to the room,the pull out couch had stains all over it,each double sized bed only had 1 pillow per bed. There was only one towel in the bathroom.no face or hand towels at all.when we went to tell the staff there was no one at the front desk.nor was there anyone when we went to check out the next morning. Horrible place and we will never be staying or recommending it tagain to anyone.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst ever
Arrived a little after midnight. A lady attended me at front desk after 5 door bell rings, with pajamas on and bare foot. Didn't check my ID and just handed over a card with no guides at all like where the room is or whatever. I asked for a non-smoking but the room was full of smoking smell. The carpet in the room was the dirtiest I've ever seen. Started itchy as soon as I stepped on the carpet. A chair was abandoned on a corner of the room with seemingly no purpose, full of durt and stains. The microwaves was not functioning. You have to run it like 15 minutes to give 2-minute-normal-effect. I chose the motel just for the location and for overnight sleep only, but it was a really unpleasant experience.
Stayed 1 night in Dec 2021

6/10 Okay

Catina

Stayed 2 nights in Nov 2021

2/10 Terrible

Sandi

Disliked: Cleanliness, property conditions & facilities, room comfort
There were lots of bugs
Stayed 1 night in Nov 2021

8/10 Good

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They got towels and other things when needed .
Stayed 3 nights in Nov 2021

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything an everone was great ..thanks
Stayed 1 night in Nov 2021

6/10 Okay

Jacquetta

Stayed 1 night in Oct 2021

2/10 Terrible

Catina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Catina

Stayed 1 night in Oct 2021

2/10 Terrible

Brittany

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was a nice place but air didn’t work good at all curtain fail and tv wasn’t set up where you could use it
Stayed 1 night in Oct 2021

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong information listed
Stayed 1 night in Sep 2021

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty and owner is horrible to deal with. Very unaccomadating! I will never step foot on this property again in my lifetime! Worst experience ever from a hotel!!!!
Stayed 3 nights in Sep 2021

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Marilyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about being unsettled with room check-in. Staff assigned room 117 which when I located room 117 patron and her huge dog came out of room as I was backing into parking space at same room. Had to go back to front desk check-in to get an open (should be) available and clean with all services that establishment advertised on your Expedia app but NO, room filled with filth/rusty/spiders/roaches/crickets/residue on doorknobs, tub fixtures and tub, sink and towel racks/mini refrigerator and on-site ice machine inoperable, microwave and ac unit (no knobs) rust inside with exposed metal/ sheets, towels, and mattresses huge stains of dirt, yellow and green paint and running roaches rampant the filthy spread and sheets, just nasty as hell from the doorknobs to the appliances. I could not enjoy anything about my final room 206 that I was given the card key to. Never again will I book with your company app…. Had to spray and entire can of bug spray and the bugs are still crawling the entire stay and used my Lysol over floors and hell everything I came in COVID contact with. I am so a shame of Expedia for even having this establishment listed for tiring Travelors to select from your site with such lying pictures posted and room details fudged. No way will I trust your site for assured comfort…This place should be demolished by the EPA themselves.
Stayed 1 night in Sep 2021