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Reviews of OYO Hotel Eloy/ Casa Grande near I-10

2.5 out of 5
OYO Hotel Eloy/ Casa Grande near I-10
5300 S Sunland Gin Rd, Eloy, AZ

Reviews

5.4
Rating 10 - Excellent. 87 out of 745 reviews" "
Rating 8 - Good. 137 out of 745 reviews" "
Rating 6 - Okay. 159 out of 745 reviews" "
Rating 4 - Poor. 150 out of 745 reviews" "
Rating 2 - Terrible. 212 out of 745 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

wan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience overall
Stayed 1 night in Apr 2024

6/10 Okay

Richard, Waupaca

Business traveller
Disliked: Cleanliness, staff & service, amenities
Not sure if i will stay at this place again the management was extremely racist
Stayed 1 night in Apr 2024

2/10 Terrible

Ronald, Solebury

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lisa on 2 May 2024
Hi, Ronald! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Poor

Bonita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was wet when we checked in. There were holes in the wall of the shower where old shower rods had hung. Not enough towels. Convenient to throughways. Might not have accepted the room but for the late time. Check in staff was rude.
Stayed 2 nights in Apr 2024
Response from Lisa on 2 May 2024
Hi, Bonita! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

Thierry

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Deserves NO STARS In short STAY AWAY from this hotel. It’s a case of city sanitation. I have pictures I can’t share here.
Stayed 2 nights in Apr 2024
Response from Lisa on 2 May 2024
We are sorry for the inconvenience, Thierry! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

2/10 Terrible

Dawn

Stayed 1 night in Apr 2024

2/10 Terrible

Kenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
Hi, Kenny! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lil scary
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Hi, Cathy! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

4/10 Poor

ralph

Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Hi, Ralph! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Poor

MICHELLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposit was required when checking in and they swore that it was communicated through Expedia but that was not true. Employee who checked us in was very rude and kept yelling at me and getting frustrated with me because i couldn't understand him due to his accent. He completely ignored me for a bit and would not allow me to pay cash. I had to ask to speak to someone else. He went to call the manager and that took forever. Had me standing there waiting for almost 15 mins. The room smelled, the door didnt fit in the frame and had a big crack at the top and bottom. It was cold and rainy during our stay so that didnt help along with the heater not working until around 4am. The shower was stained and looked like it hadn't been cleaned. Luckily i always carry cleaning wipes and sanitizing spray. I would not stay here again!
Response from Lisa on 2 May 2024
Sincere apologies, Michelle! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

2/10 Terrible

Katelynne

Stayed 2 nights in Mar 2024
Response from Lisa on 2 May 2024
Hi, Katelynne! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Thanks for rating us superbly, Juan! Glad to know that you loved our services :) Regards, Lisa

4/10 Poor

Alexander

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Slecht onderhouden kamer. Veel beschadigingen. Personeel incheck achter een raam / buiten inchecken , geen balie.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Het spijt ons voor het ongemak dat u heeft ondervonden, Alexander! We zullen dit probleem zeker onderzoeken en ons uiterste best doen om uw ervaring te verbeteren. Groeten, Lisa

2/10 Terrible

Herlinda

Disliked: Cleanliness, property conditions & facilities
I didn’t stay there- I tried canceling because I didn’t feel the area was safe and there was no one on to help me in the building
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Apologies for the inconvenience caused, Herlinda! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room to sleep 6 people, only 4 pillows and unfriendly staff just said no. Makes sense to advertise sleeping 6 and only give 4 pillows. Next time I buy a car I’ll expect 2 1/2 tires.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Sorry for the trouble caused, Michael! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is not open, our room had a sticky substance on the floor, no wash cloths, no hair dryer, no hand soap, and there was a lot of noise. The pictures on the website do NOT represent the motel itself. It’s not a place I would ever stay in again.
Stayed 2 nights in Feb 2024
Response from Lisa on 2 May 2024
Sorry for the unpleasant experience you had with us, Linda! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa

6/10 Okay

KRUNALKUMAR

Disliked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Lisa on 2 May 2024
Hi, Guest! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

6/10 Okay

Sonia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
full of cockroaches No air in the restroom
Stayed 3 nights in Feb 2024
Response from Lisa on 2 May 2024
We are sorry to hear about your experience, Sonia! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

2/10 Terrible

Brent, Port Townsend

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
Had reservation and at checkin refused a room because we had a small dog. I said nothing on reservation about no dogs. He said no dogs/no room. Late at night & few other choices
Stayed 2 nights in Feb 2024
Response from Lisa on 2 May 2024
Sorry for the trouble caused, Brent! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

SERGIO

Property had their doors Shot with signs all up NO VACANCY
Stayed 1 night in Feb 2024

4/10 Poor

JOHN

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Horrible smell in room, disinfectant Language barrier with staff Truckstop environment
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever.
Stayed 1 night in Feb 2024

2/10 Terrible

Guiqin

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 2 nights in Jan 2024

6/10 Okay

Fred

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Clean enough. Lots of semi truck and highway noise. Tiny room.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Eric

Disliked: Property conditions & facilities
Had a reservation for Saturday 1/21/24 we arrived at 3 am. Thay would not let use into are room till 3 pm that day after driving 15 hours so we had to spend 130.00 dollars for another motel room at a hotel down the street till we could get in are room at the OYO motel in Arizona City i would not stay there ever again.
Stayed 1 night in Jan 2024

6/10 Okay

Stanley K

Disliked: Cleanliness, staff & service
DIM LIGHTING, NOT ENOUGH ELECTRICAL PLUGS, NO CHAIR, LOPSIDED MATRESS GREAT SHOWER, EVERYTHING WORKED
Stayed 4 nights in Jan 2024

8/10 Good

cosmos

Business traveller
Liked: Cleanliness, staff & service
Easy to get by
Stayed 1 night in Jan 2024

4/10 Poor

Romy

The bathroom was disgusting, even the tub was patched up, and the towels worn out. The room is so small and there was no chair. Next the room lock was repaired so it would jam up every time. The laundry facility was unavailable! Then the $100 deposit plus $5 non refundable fee for making the reservation!!! Absolutely ridiculous!
Stayed 1 night in Jan 2024

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent office staff very kind and sweet woman
Stayed 1 night in Jan 2024

2/10 Terrible

Harlan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The place is a dump - no amenities, no breakfast, no laundry, no ice, no staff at the front desk, our hot water quit and it took over 12 hours to get it fixed. Broken furniture, loud heater sounded like a jet engine in the room.
Stayed 5 nights in Jan 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
It was entirely unexceptable. It alone ruined my trip.
Stayed 1 night in Jan 2024

2/10 Terrible

Fonzi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restroom is dirty, and the roof of the shower isn’t even finished. Towels look dirty. I brought my own. I expected cheap. But not dirty. Didn’t realize that it’s right next to the highway. Extremely noisy. Never staying here again.
Stayed 1 night in Dec 2023

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
The place was nothing like the pictures. It was so nasty and dirty. Sheets were disgusting. I had to shower in my socks. I couldn’t go anywhere else at 1130 pm due to us being tired from driving 7 hours. I will never stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ammy on 22 Jan 2024
Hi, Charles! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Very rude staff
The room itself was fine, except for the dirty bathtub. The staff however was extremely rude. All the reviews I read said the staff is never at the front desk and sure enough there was a sign that said "be back in 15 minutes", we waited a long time before someone returned to check us in. I was trying to be polite to the gentleman checking us in, but he would get irritated when I'd ask him to repeat something because I couldn't hear him. He'd respond with "DO YOU WANT TO CHECK IN OR NOT!?". It makes us really nervous about check out...
Stayed 1 night in Dec 2023
Response from Dewi on 22 Jan 2024
Hey, Hi! Apologies for the hassle faced. We never want our guests to face such issues and we will surely try our best to make sure it is not repeated. Thanks for understanding and cooperation. Hope to welcome you again soon with a nice experience further. Regards, Dewi

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023
Response from Ammy on 22 Jan 2024
Hi, Ryan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much dislike this place. Holes in the wall, my room smelled like backed up sewer, tube was cracked, sheet had stains, one towel for two people and two pillows one for each guest. It was a very bad experience.
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Daniel! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

6/10 Okay

Roderic

Liked: Cleanliness
Disliked: Amenities
No soap or shampoo. Never in 45 years has a hotel not provided with personal health facilities.
Stayed 1 night in Nov 2023

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay unsafe
Stayed 3 nights in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Judy! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Margarine

Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Margarine! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

10/10 Excellent

Erica

Stayed 2 nights in Nov 2023
Response from Noah on 22 Jan 2024
Thank you for rating us with such awesome words, Erica! We will strive to keep up with your expectations always. Regards, Noah

4/10 Poor

Matthew

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very seedy, unfriendly staff. Broken TV. Avoid at all costs.
Stayed 1 night in Nov 2023

10/10 Excellent

Rivera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I am arrive to the property, was close nobody in the property and because of that I was not available to check inn and I have to look for the closer hotel available
Stayed 1 night in Oct 2023

4/10 Poor

Darlene

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023