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Reviews of Destino Sur Hotel & Spa de Montaña

3.5 out of 5
Destino Sur Hotel & Spa de Montaña
Lionel Terray 370, El Chalten, Santa Cruz

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 201 reviews" "
Rating 8 - Good. 59 out of 201 reviews" "
Rating 6 - Okay. 5 out of 201 reviews" "
Rating 4 - Poor. 1 out of 201 reviews" "
Rating 2 - Terrible. 2 out of 201 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel -- it was clean, modern and cozy. It is very close to the main trailheads for Laguna de los Tres and Laguna Capri. We were looking forward to the spa, but found it a bit lacking. The hot tub isn't hot and the steam room was a little moldy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We arrived in the evening and the room was warm, clean and inviting. The staff were very helpful and let us store our bags there for a couple days while we went into the park to camp and didn’t want to take them with us. Overall really great value for the cost!
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a fantastic staff. Very helpful and friendly!
Stayed 1 night in Jan 2024

6/10 Okay

Olga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overpriced. Housekeeping underdelivers. Bad service at check in. Limited parking
Stayed 4 nights in Dec 2023

10/10 Excellent

JOSEPH

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Internet was slow
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Rooms and Nice Spa
This is probably the best hotel in El Chalten. Our room was large with a big bathroom. Good breakfast. Nice spa area with jacuzzi, steam room, and sauna. The one problem was the slow wi-fi; sometimes we couldn't get a signal at all.
Stayed 3 nights in Oct 2023
Response from Jose Maria Santobuono on 1 Dec 2023
Dear Guest,Thank you for sharing your positive experience at Destino Sur Hotel. We're delighted you enjoyed the room, breakfast, and spa. We sincerely apologize for any inconvenience caused by the Wi-Fi, as it's a town-wide issue linked to satellite connectivity. We appreciate your understanding and look forward to welcoming you back!Warm regards,Destino Sur Team

10/10 Excellent

george, bradley beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern place with a restaurant , sauna, pool and hot tub.
Stayed 1 night in Nov 2023
Response from Jose Maria Santobuono on 1 Dec 2023
Dear George,Thrilled you enjoyed your stay! We can't wait to welcome you back.Best Regards,Destino Sur Team

10/10 Excellent

moti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excellent hotel. Its only problem is that there is a fault in the execution of the floor in the corridors and when someone walks you hear loud creaks in the rooms. Other than that, it is an excellent hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

TC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall. Friendly staff, clean rooms, good breakfast.
Response from Jose Maria Santobuono on 8 Dec 2023
Thank you for the positive review! We're glad you enjoyed our Hotel. We loved having you here and hope to welcome you back soon!

10/10 Excellent

Ashwin, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property …. Recommended
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lucía on 8 Apr 2023
Gracias!

8/10 Good

Alexa

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast staff discriminates
It was a wonderful stay. The room was great and the bed was super comfortable. The walls are thin so you can hear others walking around. The front desk staff was very friendly. The breakfast staff was NOT. I watched them great multiple guest but ignored me ( I’m black) the only time the acknowledged me was when they asked my room number. Tell your breakfast staff to stop discriminating I have just as much money and I’m just as important as your white and Asian guests.
Stayed 3 nights in Mar 2023
Response from Lucía on 8 Apr 2023
Hello Alexa!I'm really sorry you felt that way staying with us. I would like to clarify and explained that there is no way the staff would discriminate you because of your race. Maybe you didn't receive the treat you were expectating and deserving, but it's definitely not a thing about race.Anyways, I apologize in the name of all Destino Sur Staff for feeling that way, we'll try to improve that.Thanks for taking the time to leave your comments.Kind regards,Lucía SchulzeHotel Manager

8/10 Good

Mahendra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

marti

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 5 nights in Jan 2023
Response from Lucía Schulze - Manager on 8 Apr 2023
Thanks for your comments!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Charming Hotel
Overall, the hotel was absolutely lovely. While on vacation, work came up, and I was able to work in the bar area. WiFi in the room was not great, but in the bar it was acceptable. The only complaint was that it was definitely easy to hear people in the hallways talking and walking. While the wood flooring in the hallways is charming, it was quite noisy. Regardless, I would recommend this hotel.
Stayed 2 nights in Dec 2022
Response from Lucía Schulze - Manager on 8 Apr 2023
Hello Andrew!Thanks for taking the time to leave your comments!

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent, warm staff, however I booked this at last minute with no other properties available in town. $340 a night. Only a small trap door window (16” x 16”) in the room made the room almost uninhabitable at 87° in the afternoons and evenings for two of the days. (I had a thermometer.) I know that price goes up with demand, but this seemed unfair and unjust as I couldn’t even use the room when getting back from hiking.
Stayed 3 nights in Jan 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel. The hot tub saved our legs. Thank you for a wonderful experience.

8/10 Good

Krishna Mohan, santa clara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at Destiny Sur. The room was spacious for a family of 4. Breakfast had good options and staff were friendly. Location wise, it’s close to the trailhead for Laguna de los Tres and multiple restaurants. The issue we had was the property lost power couple of times - once when we were having dinner at the hotel restaurant and the morning of our checkout - during the stay and the property didn’t have a generator. The elevator didn’t work and we had to bring the luggage 2 floors down by ourselves which was very painful.
Stayed 3 nights in Nov 2022
Response from Jose Maria Santobuono on 1 Dec 2023
Dear Krishna Mohan,Thank you for staying at Destiny Sur. We're delighted you had a good stay and enjoyed our spacious rooms, breakfast, and friendly staff. We apologize for the inconvenience caused by the power outages; unfortunately, it was a town-wide issue beyond our control. We appreciate your understanding and hope to welcome you back for a smoother experience in the future.Warm regards,Destino Sur Team

10/10 Excellent

Nehal

Stayed 3 nights in Nov 2022

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property within easy access of town and the main walking trails. Great place to relax after a hard day’s walking. Staff make an excellent Pismo Sour
Stayed 3 nights in Oct 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - hotel and room were clean, warm, nice facilities, food was good. Recommend to fellow travelers 👍
Stayed 3 nights in Oct 2022

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, nice breakfast and restaurant! Service oriented staff. All the trails are close to hotel. WiFi is spotty in the room but works great downstairs. If you can afford it and get it for the dates you want don’t hesitate to book.
Stayed 2 nights in Jan 2022

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Excellent hotel with amazing staff! Great rooms!
Stayed 2 nights in Jan 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Very accommodating. The rooms are warm but comfortable. Perfect location to bars and restaurants. One of the nicest hotels in town. I'd stay here again!
Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, food excellent, staff friendly and helpful! The room was larger than other hotels, very clean and simply decorated. The breakfast was awesome, healthy, fresh and abundant choices.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice restaurant, room clean- small but comfortable
Stayed 3 nights in Mar 2020

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location in El Chalten is perfect as you are very close to all the trail starts (very welcome at the end of a long hike!). The Rooms were all big so it was nice to have a lot of space to relax and unpack. Customer service in the hotel was amazing from start to finish. They provided all the information needed for rookie hikers and made us feel very welcome. The spa was great, wished we had used it more! Only negative was that our room was above the restaurant and and we could hear the music from the restaurant very early in the morning when breakfast was first being served. As soon as we mentioned it though, they were more than happy to relocate us.
Stayed 5 nights in Feb 2020

10/10 Excellent

DG, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, for El Chalten. Some minor room for improvement, but overall an excellent experience. After seeing other options available in town, this may be one of the top two places to stay there. Plus: room size, cleanliness, friendly staff, quality of bed, restaurant (we had both feee breakfast and pay-for dinner) Maybe slight room for improvement: Mixing of Hot/Cold temperature in shower head mix (not a big deal, but could improve) Needs improvement: wifi signal in bedroom (although it was fine downstairs in bar/restaurant) We didn’t try the spa
Stayed 2 nights in Feb 2020

10/10 Excellent

Germana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, would totally recommend!
Great stay at this hotel, I particularly enjoyed the service given by the staff at Destino Sur. Lovely people who gave us lots of pieces of advice on how to visit the town of El Chaltén and other suggestions regarding the hikes. The receptionists were very helpful and polite, thank you!
Stayed 2 nights in Feb 2020

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great town
Great hotel in the tiny little mountain town of El Chalten. So convenient to restaurants and the trails!
Stayed 3 nights in Jan 2020

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in El Chalten
The staff goes above and beyond, so sweet! Helped us with any request and knowledgable. Their day trip meals are surprisingly good with good value for money. Spa is great after a long day out. It’s probably the best, or at least one of the best places in the area
Stayed 3 nights in Jan 2020

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rail location
Great location for trails
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax after arduous but scenic trek
Great place to stay with helpul staff. Only down side was that they do not have bath robes in the bedrooms, which is inconvenient going to and frm the swimming pool. Paying over $300 aud a night you would expect them!
Stayed 2 nights in Dec 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
husbands 50 birthday
Nice hotel but view was over car park not what I was expecting Breakfast staff very helpful reception natural
Stayed 1 night in Dec 2019

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay in a charming town
We had a great stay at Destino Sur. The room and bathroom was spacious enough, we especially liked the hot shower which had good water pressure. Only thing is the rooms are too warm for our liking... we had to keep the window open the whole time but overall great rooms. The spa was also nice to have after a day of hiking. The breakfast was ok, however we very much enjoyed the restaurant for dinner. All of the staff was so friendly, kind, and helpful. The hotel is also a great location to trailheads and still close to all restaurants and other places. We enjoyed our stay and would come back.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - very helpful, especially Giuliana! More variety i food service including breakfast and dinner would make this place superb!
Stayed 2 nights in Nov 2019

10/10 Excellent

Francisca, Santiago, Chile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, nice hotel, very attentif staff, excelent food
Stayed 3 nights in Oct 2019

10/10 Excellent

Didi, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Very helpful with information on the town, helping with transfers and excursions and restaurants. Great location for the treks and they have mountain bikes for use to get around town and explore.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very clean and cosy rooms, everything was perfect.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We chose Destino Sur for some relaxation and pampering after a lot of physical exercise, and were so looking forward to the on-site massages and spa, mountain views, and king sized bed. Unfortunately, this place disappointed on all counts!! In spite of emailing with the front desk the day before arriving to ask about booking massages (they said we could book massages and spa time at check in), we were told at the desk that they were no longer providing massages for the season. No apology or explanation. Nothing on the website or promotional materials (even the booklet we found in the room!!) said anything about massages being seasonal. I had upgraded to their superior/premium room because they guaranteed a mountain view and had king sized beds. In spite of being mostly empty (end of the high season), they put us in a room overlooking the parking lot with flood lights shining in the windows all night. When I worked up the courage to ask about switching rooms, they said they’d check and get back to me and then never did. And the “king size” bed was actually just two twin beds pushed together, the frames and mattress edges making a hard bump in the middle. The service and communication was surreally bad. We did use the spa, which we had the impression was booked in private, hour-long sessions. After the first session, about 45 minutes in two people just burst in without knocking or even saying hello and turned off the jacuzzi and started cleaning up around us.
Stayed 4 nights in Apr 2019

10/10 Excellent

Travelgalval, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for hikes and their bikes were great to use in town. No A/C, so rooms got very warm, especially the bathroom, but great place to stay. Premium Room category.
Stayed 2 nights in Mar 2019

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hiking
Wonderful place, great service, and great breakfast. Easy to walk into town and trail heads.
Stayed 4 nights in Mar 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Susan, Ottawa, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to tracking enjoyed the spa at end of day. Beds comfortable and good breakfast
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

NICK, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest options we noted in El Chalten. Good location and nice rooms with great views.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for treks Good size rooms. Spa average. Food very good.
Stayed 2 nights in Mar 2019