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Reviews of Royal Lodge

2.5 out of 5
Royal Lodge
3815 Gateway Boulevard, Edmonton, AB

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 264 reviews" "
Rating 8 - Good. 100 out of 264 reviews" "
Rating 6 - Okay. 45 out of 264 reviews" "
Rating 4 - Poor. 23 out of 264 reviews" "
Rating 2 - Terrible. 22 out of 264 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marlo

Travelled with family
Liked: Cleanliness, staff & service
We wanted something inexpensive for a couple of nights before having to check into our expensive team hotel for a tournament. This is exactly what we were looking for. It was extremely budget friendly, no frills, and they have housekeeping. It is decent place to sleep. I would stay here again. It’s only a 2.5 or 3 star motel but it’s great for the price point. Don’t stay here if you’re looking for a nice hotel in this price point, that is unrealistic. I recommend this hotel, the office staff were very nice and accommodating.
Stayed 1 night in May 2024
Response from royal lodge on 24 May 2024
Thanks for staying with us.We really appreciate your business.

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room was nice and clean with a cumfy bed and towels the second night was a different roo. And was dirty and the towels barely fit my head
Stayed 1 night in May 2024
Response from royal lodge on 23 May 2024
Thanks for staying with us.We really appreciate your business

8/10 Good

Jessika

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the kitchenette was handy, bed was reasonably comfy. However there were broken items in the room (night stand/plug for tub) and they appeared to have some long term tenants that unfortunately were pretty loud and sketchy. The location around it was convenient for basic amenities though.
Stayed 1 night in May 2024
Response from royal lodge on 23 May 2024
Thanks for staying with us.We really appreciate your business

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the room for the price point. It was very clean and the bed was very comfy. The hotel lobby and room was more modern than I was expecting, Iv paid far more for a more dated and less clean hotel before. This was perfect for a last minute date night to the city without paying an arm and a leg for a place to sleep.
Stayed 1 night in May 2024
Response from royal lodge on 23 May 2024
Thanks for staying with us.We really appreciate your business

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be, home away from home
Stayed 1 night in May 2024
Response from royal lodge on 14 May 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Hubby and i stayed here for a hockey game clean and quiet cozy bed 🙂
Stayed 1 night in May 2024
Response from royal lodge on 14 May 2024
Thank you for staying with us. We appreciate your business.

6/10 Okay

Dave

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was pretty clean but sad to see how run down is becoming. Broken tiles in the bathroom and handle hanging on one screw. Was always our go to hotel when in Edmonton but might have to reconsider.
Stayed 1 night in May 2024
Response from royal lodge on 9 May 2024
Thankyou for staying with us.We really appreciate your business

4/10 Poor

Richard

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from royal lodge on 14 May 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

harley

Liked: Cleanliness, staff & service, property conditions & facilities
god location
Stayed 1 night in Apr 2024
Response from royal lodge on 2 May 2024
Thankyou for staying with us.We really appreciate your business

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy bed, nice and quite
Stayed 2 nights in Apr 2024
Response from royal lodge on 22 Apr 2024
Thankyou for staying with us.We really appreciate your business

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful room with huge jacuzzi. Can't watch tv from the bed. Strange odor but not too strong. No towel hooks. No ice machine on the premises. Nice mini fridge with freezer space.
Stayed 1 night in Apr 2024
Response from royal lodge on 10 Apr 2024
Thankyou for staying with us.We really appreciate your business

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from royal lodge on 10 Apr 2024
Thankyou for staying with us.We really appreciate your business.

10/10 Excellent

Cynthia, Eaglesham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from royal lodge on 10 Apr 2024
Thankyou for staying with us.We really appreciate your business

10/10 Excellent

Davinder

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from royal lodge on 6 Apr 2024
Thank you for staying with us we really appreciate your business

10/10 Excellent

Stacey, Sylvan Lake

Stayed 1 night in Mar 2024
Response from royal lodge on 31 Mar 2024
Thank you for staying with us we really appreciate your business

6/10 Okay

Kevin

Travelled with partner
Early check in
Stayed 1 night in Mar 2024
Response from royal lodge on 31 Mar 2024
Thank you for staying with us we really appreciate your business

6/10 Okay

Jerry

Liked: Cleanliness, amenities
A little bit run down but clean.
Stayed 1 night in Mar 2024
Response from royal lodge on 17 Mar 2024
Thank you for staying with us we really appreciate your business

4/10 Poor

Rene Norbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from royal lodge on 4 Mar 2024
Thank you for staying at Royal Lodge. we appreciate your feedback.RegardsRoyal Lodge

8/10 Good

Uche

Stayed 1 night in Jan 2024
Response from royal lodge on 31 Mar 2024
Thank you for staying with us we really appreciate your business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from royal lodge on 2 May 2024
Thankyou for staying with us.We really appreciate your business

2/10 Terrible

Mohit

Disliked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Nov 2023
Response from royal lodge on 2 May 2024
Thankyou for staying with us.We really appreciate your business

8/10 Good

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and will be back again!
Stayed 2 nights in Nov 2023
Response from royal lodge on 22 Nov 2023
Thank you, Sherry, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

2/10 Terrible

Devon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets and bedding were stained. Curtains were stained. Furniture had stains. All the furniture was very beat up and just looked nothing like the pictures shown on the website
Stayed 1 night in Nov 2023

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Property conditions & facilities
Good if you need a place in a pinch. Nothing special but it's a place to rest your head. Not the greatest but not the worst.
Stayed 2 nights in Nov 2023
Response from royal lodge on 22 Nov 2023
Thank you, Nicole, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2023
Response from royal lodge on 22 Nov 2023
Thank you, Gabriel, for staying at Royal Lodge. We appreciate your business.RegardsRoyal Lodge

4/10 Poor

Brent

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Lots of damage
Lots of damage (some was extensive): table, both chairs, headboard, bed side table, dresser, rug, walls, vanity, mirror, bathtub, and bathroom door. Made the place look like a dump. Kind of ironic they take a damage deposit. All the furniture is probably not worth $150. For both check-in and check-out nobody was at the front desk. It took a minute or 2 for someone to arrive. Not great service in my opinion. On the plus side the bed was comfortable and the mini-fridge was one of the best I have seen.
Stayed 1 night in Nov 2023

2/10 Terrible

Wendy

Stayed 2 nights in Nov 2023

6/10 Okay

Kishan

Stayed 2 nights in Oct 2023
Response from royal lodge on 2 May 2024
Thankyou for staying with us.We really appreciate your business

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from royal lodge on 22 Nov 2023
Thank you, Tracy, for staying at Royal Lodge. We appreciate your business.RegardsRoyal Lodge

8/10 Good

Mia

Stayed 1 night in Oct 2023
Response from royal lodge on 22 Nov 2023
Thank you, Mia, for staying at Royal Lodge. We appreciate your business.RegardsRoyal Lodge

8/10 Good

Ashkiro

Stayed 2 nights in Oct 2023
Response from royal lodge on 22 Nov 2023
Thank you, Ashkiro, for staying at Royal Lodge. We appreciate your business.RegardsRoyal Lodge

10/10 Excellent

Zachary

Stayed 1 night in Oct 2023
Response from royal lodge on 22 Nov 2023
Thank you, Zachary, for staying at Royal Lodge. We appreciate your businessRegardsRoyal Lodge

8/10 Good

Robert

Long way from the locations I like to go too. Was a little dirty in the room at check in. No Decaf coffee. Funiture was a little rough. Good things, I did get a good nights sleep. Was quiet at night. Parking is OK.
Stayed 2 nights in Sep 2023
Response from royal lodge on 22 Nov 2023
Thank you, Robert, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

8/10 Good

Jeffrey

Affordable and convenient. Friendly staff
Stayed 1 night in Sep 2023
Response from royal lodge on 22 Nov 2023
Thank you, Jeffrey, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023

6/10 Okay

Susana A

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Friendly front desk staff
Stayed 1 night in Sep 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated.. comfortable beds .. good value for what I paid
Stayed 1 night in Aug 2023

10/10 Excellent

Akiff

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023

4/10 Poor

Kevin

Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

2/10 Terrible

Ritika

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
So much homeless around and towels were even not clean, funny smells going around. Everything was broken, had to sleep without air conditioning.
Stayed 1 night in Aug 2023

8/10 Good

RAMON

Stayed 1 night in Jul 2023
Response from royal lodge on 2 Aug 2023
Thank you, Ramon, for staying at Royal Lodge. we appreciate your feedback.

10/10 Excellent

SHELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from royal lodge on 26 Jul 2023
Thank you, Shelly, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was newly renovated. Staff was friendly. Everything was clean. All in all was good.
Stayed 1 night in Jul 2023
Response from royal lodge on 26 Jul 2023
Thank you, Brandon, for staying at Royal Lodge. We are glad that you enjoyed your stay. Looking forward to welcoming you again!RegardsRoyal Lodge

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Jul 2023
Response from royal lodge on 26 Jul 2023
Thank you, James, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

10/10 Excellent

Victoria

Stayed 1 night in Jul 2023
Response from royal lodge on 26 Jul 2023
Thank you, Victoria, for staying at Royal Lodge. We appreciate your feedback.RegardsRoyal Lodge

4/10 Poor

James

Stayed 1 night in Jul 2023
Response from royal lodge on 15 Jul 2023
Dear Jame, We are sorry to see you did not enjoy your stay with us. Our staff are always looking to help guests if they encounter any issues during their stay but we did not hear anything from you, while you were staying with us. If there were any specific issues relating to your stay we would love to hear from you.

4/10 Poor

Reggie

Liked: Staff & service, room comfort
Disliked: Cleanliness
City view is a scam
There was some weird substance in the carpet, on the wall, and weird stains on the sheets. Looked to me like construction adhesive.Had a great big pile of hair in one corner, and the shower hadn't been cleaned. The floor had some kind of heaves in it making the bathroom humped and the beds uneven. Other than that, it was quiet and the beds were comfy, the shower was hot, the tv was clear. Just fine if you just need a place to sleep after a long day, just don't spend the extra on "city view". There is no such thing at this motel.
Stayed 2 nights in Jul 2023
Response from royal lodge on 15 Jul 2023
Dear Reggie, Thank you for taking the time to leave a review and your feedback. We are very disappointed to hear about your experience and would like to deeply apologize. Please be assured we will follow up with our management and housekeeping teams on your comments.

6/10 Okay

Arvid

Liked: Cleanliness, room comfort
A one night dtand
An average hotel/motel. Awkward to get to from the north or leave if heading south. Room tends to be dark and rather drab but it was clean and comfortable.
Stayed 1 night in Jun 2023
Response from royal lodge on 7 Jul 2023
Thank you, Arvind, for staying at Royal Lodge. We appreciate your feedback. We apologize for the light issues in the room. We will address them with our team. RegardsRoyal Lodge