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Reviews of Holiday Inn Express & Suites Edmonton N - St. Albert, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 457 out of 663 reviews" "
Rating 8 - Good. 135 out of 663 reviews" "
Rating 6 - Okay. 40 out of 663 reviews" "
Rating 4 - Poor. 8 out of 663 reviews" "
Rating 2 - Terrible. 23 out of 663 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied. No complain
Stayed 1 night in May 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is conveniently located
Stayed 1 night in May 2024

10/10 Excellent

Karen

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean rooms, friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will now be my go-to hotel in the area. Nothing objectively negative to say, which may be a first for me.
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Hotel management on 9 May 2024
Dear Pedro,Thank you so much for taking the time to share your feedback about your stay at the Holiday Inn Express and Suites St Albert. We're thrilled to hear that you had a nice experience with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards!

10/10 Excellent

Kim, Redwood Meadows

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, rooms were very clean, Kids enjoyed the pool and slide. Free breakfast was enjoyable. We would stay here again!
Stayed 1 night in Mar 2024
Response from Hotel management on 6 May 2024
Dear Kim,Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic stay at Holiday Inn Express and Suites St. Albert. Our team works hard to ensure a friendly atmosphere and cleanliness throughout, and it's rewarding to know we hit the mark. We're glad the kids had a blast at the pool and slide, and that you enjoyed our complimentary breakfast. We can't wait to welcome you back for another memorable stay!

8/10 Good

Roxanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Holiday inn express St albert on 2 May 2024
Thank you for the lovely review.

10/10 Excellent

Jeanette, Sexsmith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at check in was stellar.
Stayed 1 night in Apr 2024
Response from Holiday inn express St albert on 2 May 2024
We're delighted to hear that you had a stellar experience with our check-in clerk! Providing exceptional service is our top priority, and it's wonderful to know that our staff made a positive impression on you. We'll be sure to pass along your kind words to our team member. Thank you for choosing us, and we look forward to welcoming you back on your next visit!

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel management on 30 Apr 2024
Dear Christopher,We wanted to take a moment to express our sincere gratitude for choosing to stay at the Holiday Inn Express and Suites St. Albert, and for taking the time to leave us such a glowing 5/5 rating.Your feedback means the world to us, as we continuously strive to provide exceptional experiences for all our guests. It's wonderful to hear that your stay met your expectations and that you enjoyed your time with us.We truly appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards!

10/10 Excellent

Richelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel management on 30 Apr 2024
Dear Richelle,Thank you very much for taking the time to rate your recent stay at the Holiday Inn Express and Suites St. Albert. Your glowing 5/5 rating truly means the world to us.It's always our mission to ensure that each guest's experience exceeds expectations, and knowing that we accomplished this for you brings us immense joy. We genuinely appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards!

10/10 Excellent

Ann22

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel management on 25 Apr 2024
Dear Ann22,I hope this message finds you well! I wanted to take a moment to extend my sincerest gratitude for the outstanding rating you gave us for your recent stay at the Holiday Inn Express and Suites St. Albert.Your feedback means the world to us, and knowing that you had a wonderful experience warms our hearts. We strive to provide each guest with exceptional service and a comfortable stay, and it's truly rewarding to hear that we succeeded in meeting your expectations.Should your travels bring you back to the area, we would be absolutely delighted to welcome you again and make your stay just as enjoyable, if not more so!Once again, thank you for choosing to stay with us and for taking the time to share your feedback. It's guests like you that make what we do so rewarding.Warm regards!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel management on 25 Apr 2024
Dear Kathy,I hope this message finds you well!I wanted to take a moment to extend my heartfelt thanks for your recent stay at Holiday Inn Express and Suites St Albert, and for taking the time to share your positive feedback. We are thrilled to hear that you enjoyed your time with us and that your experience met your expectations.If there is anything else we can do to enhance your future stays with us, please don't hesitate to reach out. We value your patronage and look forward to welcoming you back to our hotel in the near future.Warm regards!

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024

6/10 Okay

Kristen, whitecourt

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Our room never got cleaned one of the days we were there. Garbage was overflowing. Had to get a bag from front. One of the front desk ladies was very unfriendly.
Stayed 3 nights in Apr 2024
Response from Holiday inn express St albert on 21 Apr 2024
Thank you for bringing your recent experience to our attention, and I apologize for the inconvenience you encountered during your stay with us.I'm deeply sorry that your room was not cleaned one of the days and that you had issues with the overflowing garbage. This does not reflect our usual standards, and I will personally address this with our housekeeping team to ensure it does not happen again.Additionally, I apologize for the interaction you had with one of our front desk staff members. Providing friendly and attentive service is paramount to us, and I will address this matter with our team to improve our service quality.We value your feedback and appreciate you bringing these issues to our attention. Please reach out to me directly at [Your Contact Information] if there's anything else we can do to make it right for you.Thank you for choosing to stay with us, and we hope to have the opportunity to restore your trust during your next visit.

8/10 Good

Amira

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
The hotel was clean and nice , but the swimming pool was so horrible, smells of chlorine is so strong and you can feel it once you interning the swimming facilities, my kids got breathing problems and started coughing specially my younger son has severe asthma!!, and most of other people had the same symptoms unfortunately! Hopefully it will be fixed in future. Thanks
Stayed 1 night in Apr 2024
Response from Hotel management on 15 Apr 2024
Dear Amira,Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay at the Holiday Inn Express and Suites St Albert. We understand how crucial it is to provide a safe and enjoyable environment for all our guests, and we apologize for falling short in this regard.Rest assured, we take your comments seriously and will address the situation promptly to ensure that such incidents do not occur in the future. Your insights help us improve, and we appreciate your understanding. If there's anything further you'd like to share or if we can assist you in any way, please don't hesitate to reach out. We hope to have the opportunity to welcome you back under better circumstances in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel management on 15 Apr 2024
Dear Ashley,Thank you so much for taking the time to rate your recent stay at the Holiday Inn Express and Suites St Albert. We're thrilled to hear that you had an excellent experience with us. Your feedback is truly appreciated and will inspire our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Warm regards!

10/10 Excellent

Mark Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Holiday inn express St albert on 21 Apr 2024
hank you so much for your wonderful review and for choosing to stay with us at Holiday inn express St albert!We're thrilled to hear that you had a great experience and enjoyed our accommodations. It's fantastic to know that you found our hotel clean, modern, and comfortable, and that you enjoyed our delicious breakfast options.Your kind words mean a lot to us and motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back on your next visit to [Location].If there's anything more we can do to make your stay even better next time, please don't hesitate to let us know.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations!
Stayed 1 night in Apr 2024
Response from Holiday inn express St albert on 14 Apr 2024
Thank you for your kind feedback about our accommodations! We're delighted to hear that you had a great experience during your stay. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay, no issues, property was clean!!
Stayed 2 nights in Apr 2024
Response from Holiday inn express St albert on 14 Apr 2024
Thank you for sharing your experience! We're thrilled to hear that you had an excellent stay and found our property clean. Your positive feedback means a lot to us. We hope to host you again soon for another enjoyable visit!

2/10 Terrible

Kris

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be staying here again
Stayed 1 night in Apr 2024
Response from Hotel management on 12 Apr 2024
Dear Kris,Thank you for your feedback.I see you booked your reservation through Expedia - there was an alert posted at Expedia about pool being closed until Friday, April 12th. The alert was posted as soon as we found out about the maintenance dates, which was about two weeks before you booked your reservation. If you book through Expedia, you have to make any changes or cancellations through Expedia, so if the hotel staff directed to call Expedia, that was correct. We cannot alter those reservations without Expedia being notified first. It is correct that the front lobby door is locked overnight, and this is for security. However, as a guest, you have your room key which you should use to gain entry back into the hotel. Staff member could have been doing security walks through the hotel and not been at the desk, or perform any other duties - they know registered guests can get into the hotel using their room keys. They do not have to be there to open the door for any registered guest. You threw your room key at the front desk agent when leaving.

10/10 Excellent

Lorna

Stayed 1 night in Apr 2024
Response from Hotel management on 30 Apr 2024
Dear Lorna,Thank you very much for your glowing 5/5 rating of your recent stay at the Holiday Inn Express and Suites St Albert. Your feedback truly means the world to us.Our team works tirelessly to ensure that every guest feels welcomed, comfortable, and well taken care of, and it’s incredibly rewarding to hear that our efforts made a positive impact on your stay.We sincerely hope to have the pleasure of welcoming you back to the Holiday Inn Express and Suites St Albert in the near future. Until then, safe travels and warm regards!Best Regards!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Holiday inn express St albert on 9 Apr 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, breakfast was good and the bed was comfortable.
Stayed 1 night in Apr 2024
Response from Holiday inn express St albert on 9 Apr 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
The kids loved the slide in the pool and we loved the breakfast.
Stayed 2 nights in Apr 2024
Response from Holiday inn express St albert on 9 Apr 2024
We're delighted to hear that the kids enjoyed the pool slide and that you loved our breakfast! Thank you for sharing your experience with us. We hope to welcome you and your family back for more fun and great meals in the future.

10/10 Excellent

Sandi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Wonderful hotel to stay for a family getaway
Stayed 2 nights in Mar 2024
Response from Holiday inn express St albert on 9 Apr 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

2/10 Terrible

Justin

Stayed 2 nights in Mar 2024
Response from Hotel management on 25 Apr 2024
Dear Justin,We're sorry to hear that your stay at the Holiday Inn Express and Suites St Albert didn't meet your expectations. We're always striving to provide exceptional experiences for our guests, and your feedback is valuable to us. If you'd like to share more details about your stay, please feel free to reach out. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Marley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay just minutes outside of Edmonton. New, clean, and spacious. Has pool, hot tub, waterslide as well as complimentary hot breakfast and room options that sleep 6. Its a small city so it has everything that you would need close by.
Stayed 2 nights in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Marley,Thank you so much for your fantastic 5/5 rating and glowing review of your recent stay at the Holiday Inn Express and Suites St Albert! We're thrilled to hear that you found our hotel to be a really nice place to stay, just minutes away from Edmonton.We're delighted that you appreciated our new, clean, and spacious accommodations, as well as our array of amenities including the pool, hot tub, and waterslide. It's wonderful to know that you enjoyed our complimentary hot breakfast and found our room options accommodating for larger groups.St. Albert may be a small city, but we're glad to hear that it provided everything you needed conveniently close by. Your satisfaction is our top priority, and we couldn't be happier that you had such a positive experience with us.Once again, thank you for choosing to stay with us at the Holiday Inn Express and Suites St Albert. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Warm regards!

10/10 Excellent

Tara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying 3 nights at this hotel as a family of 6 was easy and comfortable. Our room was clean and had plenty of space for our family. The hot breakfast was very good each morning. The pool area and common areas were clean. We enjoyed our stay and if we find ourselves far away from home again, we'd definitely stay here again
Stayed 3 nights in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Tara,Thank you so much for your wonderful feedback and for choosing to stay with us at the Holiday Inn Express and Suites St Albert! We are thrilled to hear that your family had such a fantastic experience during your three-night stay. It's delightful to know that you found our rooms spacious and clean, and that you enjoyed our delicious hot breakfast each morning. Maintaining a clean and comfortable environment for our guests is a top priority for us, so we're glad to hear that you found both the pool area and common areas to be to your satisfaction.Your kind words mean the world to us, and we would be absolutely delighted to welcome you and your family back if your travels bring you our way again. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear William,Thank you so much for taking the time to rate your recent stay at the Holiday Inn Express and Suites St Albert! We're thrilled to hear that you found our hotel to be nice. Your feedback means a lot to us, and we appreciate your 5/5 rating. We strive to provide excellent service and comfortable accommodations for all our guests, and we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards!

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing very friendly, helpful and the rooms were very clean and kept up to date, pool was quite small.
Stayed 2 nights in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Alisha,Thank you so much for taking the time to share your feedback and for choosing to stay at the Holiday Inn Express and Suites St. Albert! We're thrilled to hear that you had an enjoyable experience overall and that our staff made a positive impression on you with their friendliness and helpfulness. It's wonderful to know that you found your room to be clean and well-maintained.We appreciate your comments regarding the size of our pool. Rest assured, we value your feedback and will certainly take it into consideration as we strive to enhance our guests' experiences.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another excellent stay in the future!Warm regards!

6/10 Okay

Natasha

Business traveller
Liked: Property conditions & facilities
I stayed here on a very busy weekend and there was absolutely no parking left when I arrived. I had to park along an alley across the way then worry if I’d be towed. The hotel is new and generally appears clean, but I could tell the one bed had not been cleaned between guests as there was a lot of hair on it. The room was quiet.
Stayed 1 night in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Natasha,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites St. Albert. We genuinely appreciate your insights as they allow us to address areas for improvement and continue to enhance our guests' experience.We apologize for the inconvenience you experienced with parking during your stay. We understand how frustrating it can be to struggle with parking, especially during busy weekends. Your comments have been noted, and we will work diligently to find solutions to ensure our guests have convenient parking options in the future.Additionally, we're deeply sorry to hear about the cleanliness issues you encountered in your room. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short of your expectations in this regard. Rest assured, your concerns will be addressed with our housekeeping team to prevent such incidents from occurring in the future.On a positive note, we're pleased to hear that you found the hotel generally clean and appreciated the quiet atmosphere of your room.Once again, we sincerely apologize for any inconvenience caused during your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards!

6/10 Okay

Kayla

Travelled with family and small children, Travelled with pets
Limited parking
Stayed 1 night in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Kayla,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites St Albert. We genuinely appreciate your input as it helps us to continually improve our services.We're glad to hear that overall, your stay was satisfactory. However, we do apologize for any inconvenience caused by the limited parking situation during your visit. Your feedback regarding this matter is valuable, and we'll certainly look into ways to address it to enhance the experience of our guests in the future.Should your travels bring you back to St Albert, we hope to have the opportunity to welcome you again and provide you with an even better experience.Thank you once again for choosing to stay with us.Warm regards!

8/10 Good

Whitney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel management on 3 Apr 2024
Dear Whitney,Thank you so much for choosing to stay at the Holiday Inn Express and Suites St Albert. We truly appreciate your feedback and are delighted to hear that you had a pleasant experience during your visit.Your 4/5 rating means a lot to us, and we're thrilled to know that you enjoyed your stay. We're always striving to improve, so if there's anything specific you think we could do better next time, please don't hesitate to let us know.We hope to have the opportunity to welcome you back again soon for another fantastic stay.Warm regards!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and quiet.
Stayed 1 night in Mar 2024
Response from Hotel management on 28 Mar 2024
Dear Cynthia,Thank you very much for taking the time to share your feedback on your recent stay at the Holiday Inn Express and Suites St Albert. We're delighted to hear that you found your experience with us to be nice, clean, and quiet. Maintaining a high standard of cleanliness and providing a peaceful environment for our guests are top priorities for us, and it's wonderful to know that we met your expectations in these areas.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards!

8/10 Good

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a CT scan booked at the Sturgeon Community Center. Was easy access and good rate. The bathroom was totally clean. There was hair along side of tub and under sink. It wasn’t too big of deal.
Stayed 1 night in Mar 2024
Response from Holiday inn express St albert on 28 Mar 2024
Thank you for your feedback. We apologize for the cleanliness issue and have addressed it to ensure a better experience in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday inn express St albert on 25 Mar 2024
Thank you for the lovely review.

6/10 Okay

Deb

Stayed 2 nights in Mar 2024
Response from Hotel management on 12 Apr 2024
Dear Deb,Thank you very much for your feedback.Sincerely!

10/10 Excellent

pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very nice, full size bottles for ur hair, it felt really warm and cozy
Stayed 1 night in Mar 2024
Response from Hotel management on 18 Mar 2024
Dear Pam,Thank you so much for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express and Suites St Albert. We are thrilled to hear that you had a fantastic experience and that you found the bathroom amenities to your liking. Providing a warm and cozy atmosphere for our guests is always our top priority, and we are delighted that you felt comfortable during your time with us.Your 5/5 rating means a lot to us, and we truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Warm regards!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel management on 18 Mar 2024
Dear Jessica,Thank you so much for your kind words and the exceptional 5/5 rating of your stay at the Holiday Inn Express and Suites St Albert! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your time with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back soon for another fantastic stay!Warm regards!

10/10 Excellent

Lorna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the comfort. What I don’t like is the cold bathrooms to take shower/bath or you have to leave the door open until it warm up in there, but summer is soonish so it won’t matter.
Stayed 1 night in Mar 2024
Response from Hotel management on 18 Mar 2024
Dear Lorna,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at the Holiday Inn Express and Suites St Albert and that you found the comfort level to your liking. Your kind words mean a lot to us.We appreciate your honesty regarding the bathroom temperature, and we apologize for any inconvenience this may have caused during your stay. Your feedback helps us identify areas where we can improve, and we'll certainly take your comments into consideration for future enhancements. As you rightly mentioned, with summer on the horizon! Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction outside property is the only downside
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Steve,Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Express and Suites St Albert. We're thrilled to hear that you had an overall enjoyable experience with us.Your feedback regarding the construction outside the property is duly noted. We apologize for any inconvenience this may have caused during your stay. We're constantly striving to improve our guests' experience, and your feedback helps us in that endeavour.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, quiet hotel. Friendly staff. Busy with sports teams for the weekend and pool is always quite busy but staff was amazing and rooms are spotless.
Stayed 2 nights in Mar 2024
Response from Hi express St albert on 13 Mar 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel. We're glad our friendly staff and spotless rooms met your expectations. We appreciate your understanding regarding the busy weekend with sports teams. We hope to welcome you back again soon for another enjoyable stay

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very knowledgeable staff who go out of the way to make a stay most pleasurable, look forward to our next stay. Thank you keep rockin it !
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Mar 2024
Dear Andre,Thank you so much for your kind words and fantastic feedback! We're thrilled to hear that you found our staff knowledgeable and dedicated to making your stay enjoyable. It's always a pleasure to know that our efforts contribute to a positive experience for our guests.We can't wait to welcome you back for your next stay! Your support means the world to us, and we'll make sure to keep rockin' it to ensure you have another memorable and pleasurable visit.Safe travels, and we look forward to hosting you again soon!Best regards!

10/10 Excellent

John, Bonnyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult to find vehicle exit from property to St. Albert, due to proximity of commercial and retail buildings. Suggest hotel put up signage to clearly identify vehicle exit route.
Stayed 2 nights in Feb 2024
Response from Hotel management on 5 Mar 2024
Dear John,Thank you so much for taking the time to provide us with a perfect 10/10 score for your recent stay! We greatly appreciate your positive evaluation, and we're thrilled to hear that your overall experience was excellent.Your feedback regarding the difficulty in finding the vehicle exit to St. Albert is extremely valuable, and we appreciate you bringing it to our attention. We apologize for any inconvenience this may have caused. Your suggestion about adding signage to clearly identify the exit route is a great idea, and we'll certainly take it into consideration for future improvements. Our aim is to make our guests' experiences as smooth and hassle-free as possible, and your input helps us achieve that goal.We're grateful for your understanding and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to note for your next visit, please feel free to let us know.Safe travels!

10/10 Excellent

Diane

Travelled with family and small children
Quick check-in, friendly staff, clean rooms and comfortable beds. Swimming pool was a hit with our grand daughter.
Stayed 2 nights in Feb 2024
Response from Hotel management on 5 Mar 2024
Dear Diane, We sincerely appreciate your wonderful feedback about your recent stay with us! It's always a pleasure to hear about our guests' experiences, and we're thrilled to know that you had such a positive one.We're delighted that you found our check-in process quick and our staff friendly. Creating a welcoming and efficient environment for our guests is a top priority for us. It's also fantastic to hear that the cleanliness of our rooms and the comfort of our beds met your expectations.We're especially glad that your granddaughter enjoyed the swimming pool. Creating memorable experiences for our guests, including the little ones, is something we strive for.Should you plan to visit us again in the future, please let us know if there's anything specific you'd like to arrange or if there are any preferences we can accommodate. We look forward to welcoming you and your family back for another enjoyable stay!Warm regards!

2/10 Terrible

Ashley

Stayed 1 night in Feb 2024
Response from Holiday inn express St albert on 25 Mar 2024
Sorry the stay was not up to your expectations.

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Holiday inn express St albert on 13 Mar 2024
Thank you for your feedback.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Holiday inn express St albert on 13 Mar 2024
Thank you for your lovely feedback.