Deluxe Room, 1 King Bed | View from room

Reviews of The Sydney, The Edgartown Collection

3.5 out of 5
The Sydney, The Edgartown Collection
22 North Water Street, Edgartown, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 122 reviews" "
Rating 8 - Good. 27 out of 122 reviews" "
Rating 6 - Okay. 3 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our host Angela was terrific.
Stayed 4 nights in Oct 2023
Response from JK on 17 Oct 2023
Hi there John,Thanks for the kind words for our amazing host Angela, as well as your perfect score. We're glad you were right at home with us and trust you enjoyed exploring the island at this perfect time of the year.We're here when you're ready to return.Stay well.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Sydney! Andela at the front desk was so wonderful! The hotel is very pretty and charming. The location was incredible!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sonja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Beautiful hotel, furnished tastefully and elegantly. Loved the location and atmosphere. Fabulous bedrooms and a cosy area to sit in during the evening.
Stayed 2 nights in Oct 2023
Response from The Sydney on 4 Oct 2023
Hi Sonja,Wow! Earning your high recommendation has truly been the highlight of our day and we thank you for your kind words and thoughtful review of the experience. We miss you already.Come back soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 1 night in Oct 2023
Response from JK on 3 Oct 2023
Hello James,Good to have you with us here at The Sydney.We're glad the hotel exceeded your expectations and earned us your perfect score. It would be a pleasure to welcome you again.Until next time!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fantastic and LOVE, loved the atmosphere of the hotel. Also at the end of a beautiful day, sitting outside and the glass fire pit on and comfortable outdoor seating was relaxing.
Stayed 1 night in Sep 2023
Response from JK on 3 Oct 2023
Greetings Cynthia,Many thanks for making the trip to the island to enjoy an autumn getaway with us. We've done our best to start and end your day with just the right touches. Looks like we made it all come together!Please don't be a stranger.

10/10 Excellent

Maegan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Sydney for our honeymoon. Ellen at the front desk was incredibly nice on check in and we were upgraded to a beautiful Lark Suite. The hotel is gorgeous and so clean. We very much enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from JK on 15 Sept 2023
Greetings Maegan,We're honored that we could welcome you and your new husband to celebrate your honeymoon getaway here at The Sydney.Our host Ellen is indeed a gem and we're glad she was able to recognize your stay with a few extra touches. With our congratulations, we also offer an invitation to spend many anniversaries right here with us.All our best.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel was nicely appointed, refreshing and accommodating. Staff was friendly, location was perfect.
Stayed 3 nights in Aug 2023
Response from JK on 5 Sept 2023
Hello there Ann,It sounds like everything came together for a comfortable and relaxing getaway here at The Sydney. We're pleased to earn your high marks and kind words for our hard-working team.We'd love to have you back just as soon as you can make it.Bye for now.

10/10 Excellent

Chrishonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alison and the staff were incredibly gracious and warm. The breakfast was wonderful and just right for the charm of Martha's Vineyard (and the afternoon cookies were amazing)! Will definitely stay again
Stayed 2 nights in Aug 2023
Response from JK on 22 Aug 2023
Hi Chrishonda,Your perfect score is music to our ears! Our team is led by the incomparable Alison and we're so glad you felt a genuine welcome and hospitality from one and all. We note that breakfast helped set the tone for a day of island adventuring. We'd be delighted to have you back and start the pampering all over again.Warm regards.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from JK on 18 Aug 2023
Hi Allyson,Thanks for making The Sydney your home during your recent trip.Your perfect score says we hit the mark and we'd be delighted to have you back soon.So long for now.

10/10 Excellent

Jane

Stayed 1 night in Jul 2023
Response from JK on 14 Aug 2023
Greetings Jane,Our thanks for visiting and sharing your perfect score.We trust you enjoyed all the best of Edgartown just moments from our door. The village is a throwback to earlier times and the charms of island life. Please do it all again soon.Our best wishes.

10/10 Excellent

Scott

Stayed 3 nights in Jul 2023
Response from JK on 20 Jul 2023
Hello Scott,Many thanks for visiting The Sydney. We're thrilled we could earn your high marks and we hope your time on the Vineyard sent you home well-rested and ready for a return trip.Hope we see you soon.

10/10 Excellent

dana

Stayed 3 nights in Jul 2023
Response from JK on 14 Aug 2023
Good to have you with us Dana.Please join us again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place in the hear5 of Edgartown
We had a great time here! The room was newly renovated and gorgeous. The property was beautiful. The breakfast was out of this world! Great stay - highly recommend!
Stayed 2 nights in Jun 2023
Response from JK on 4 Jul 2023
Hello Sandra,Great to have you out on the island and settled in at The Sydney.A comfortable room and a cheery breakfast break should always be on the menu. We're appreciative of your perfect score and hope we can do it all again soon.Stay in touch!

10/10 Excellent

Denise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay! Quaint & relaxing. Wonderful & friendly hosts! Loved the company, the cookies and the breakfast.
Stayed 2 nights in Jun 2023
Response from JK on 27 Jun 2023
Hey there Denise,Great to have you with us at The Sydney.We've mixed classic and modern to come up with our chic little gem of a hotel and we're glad it fits your style. Please join us again before the summer fades away.All our best.

8/10 Good

Isiabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel. Looks newly renovated and tastefully decorated. Large room with comfortable bed. AC worked great. Courteous staff. Walkable area close to shops and restaurants as well as bike rental. 3 min walk to bus stop. Small plates breakfast selection offered daily. Cons: Very noisy from street. Needs noise insulated windows. We got a handicap bathroom that is Beautiful but to shower you had to stand to the side so water would not go out.
Stayed 2 nights in May 2023
Response from JK on 3 Jun 2023
Hey Isiabeth,We're so glad you could join us out on the Vineyard.The Sydney takes a classic hotel and ramps up the vibe with a modern style. We see you enjoyed the results.We're sorry the neighborhood was a bit too lively but we hope you rested well.Hope to see you soon.

10/10 Excellent

Jane

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Lovely boutique hotel in great Edgartown location. Staff was very friendly and helpful, hotel nicely updated.
Stayed 1 night in Oct 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff but a weak breakfast
Great location, great staff and nicely decorated. Breakfast was nicely laid out but not filling at all and very little variety.
Stayed 1 night in Oct 2022
Response from TS on 1 Nov 2022
Hi Andrew,It was a pleasure sharing Edgartown with you! Thanks for letting us know how much you enjoyed our awesome location, generous hospitality, and everything else. We also appreciate your recommendations and will discuss them internally. We loved having you and hope to see you again soon to enjoy more fun.Happy travels until then!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first trip to Martha's Vineyard
We selected the Sidney on location. price and amenities. They all met our expectation. It's in the middle of town and easy walk to everything. The daily breakfast was great and the staff were terrific and very helpful. The firepit is a nice touch. Room very comfortable and clean.
Stayed 2 nights in Oct 2022
Response from TS on 21 Oct 2022
Hey Michael,It was an honor sharing your first Martha's Vineyard experience! We're delighted you enjoyed our iconic location, fresh breakfast, and everything in between. Anytime you're in the area, know that you always have a home with us. Safe travels until then!

10/10 Excellent

Terence, Exeter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning decor, comfy bed, yummy breakfast, friendly staff all in a fantastic location. Loved the outdoor space with the fire pit also. Highly recommended.
Stayed 2 nights in Oct 2022
Response from TS on 21 Oct 2022
Hello Terence,Your recommendation means the world to us! Thanks for sharing how much you enjoyed our comfortable accommodations, fresh breakfast, and all of the other perks that make us special. It was a joy having you, and we can't wait for your return. Hope to see you soon!

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the Sydney. Would have preferred coffee in room and / or lobby.
Stayed 1 night in Oct 2022
Response from TS on 19 Oct 2022
Hi Henry,We loved having you! Thanks for letting us know your stay was wonderfully enjoyed. We look forward to sharing Edgartown with you again. Take care until then!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sydney new building
We love the hotel but the newer rear section lacks decent soundproofing. Our neighbor through the wall was conducting business on his speaker phone for hours. After dinner we had to call the front desk to have someone go tell him to turn it down. ( Why was he even here if doing work??!) Then our upstairs neighbor was a stomper, late into the evening and soon after we woke up. Not sure how you fix that. Very disappointing on a vacation after spending what we did for this hotel. (Location excellent btw.)
Stayed 1 night in Oct 2022
Response from TS on 12 Oct 2022
Hey Frank,It was a joy sharing Edgartown with you! While we're glad you loved our iconic location, we're sorry if some noise impacted your stay. We'll discuss your comments in our next team meeting. We hope the balance of your stay was enjoyed, and we look forward to shining even brighter during your future visit. All the best!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
We absolutely loved our stay at The Sydney! It was perfectly situated in adorable Edgartown. Wish we could've stayed longer.
Stayed 2 nights in Sep 2022
Response from TS on 12 Oct 2022
Hey Christina,Edgartown misses you already! We're elated that you loved our community just as much as we do. We'll make up any missed time during your next visit. Happy travels until then!

10/10 Excellent

Richard

Stayed 4 nights in Sep 2022
Response from TS on 12 Oct 2022
Hey Richard,Your perfect score means the world to us! We're thrilled that your time in Edgartown was wonderfully enjoyed, and we can't wait to host you again. All the best!

8/10 Good

Ron

Stayed 3 nights in Sep 2022

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
My wife and I stayed in the Captain's House section of The Sydney in September 2022. At check-in we got two room keys, one of which did not work. We stayed in Room #6 on the third floor. There are 33 steps to the third floor, with no elevator. The room was small and the bathroom tiny. There were no luggage racks and only two hooks with two hangars affixed to a wall, so we put our suitcases on the floor. The safe was on the floor in a nook and could only be accessed on one's hands and feet. The Sydney's wi-fi did not work all day Saturday or Sunday. The price we paid was outrageous for the value received. Positives: The staff (including Angela and housekeeping) was responsive, the location was outstanding, and the breakfast was satisfactory.
Stayed 3 nights in Sep 2022
Response from TS on 29 Sept 2022
Hello Wayne,Thanks for joining us and sharing your experience. We're delighted you loved our generous hospitality, iconic location, and fresh breakfast. With this being said, we're sorry if other aspects of your stay fell short. We apologize for any inconvenience you may have experienced with our wi-fi, and we want to assure you that this is a rare occurrence. Since then, we've been able to remedy the issue. As you may know, the Captain's House is a historic building with unique spaces. Therefore, we encourage you to explore our Main House if you prefer an elevator and larger accommodations. It was our pleasure hosting you, and hope to get another opportunity to shine brighter.All the best!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sydney was phenomenal! We enjoyed the professional staff, cleanliness and the amazing room. We will define back!!
Stayed 1 night in Sep 2022
Response from TS on 27 Sept 2022
Hi Michael,We'd love to have you back too! Thank you for all your glowing accolades, and we look forward to seeing you during your next area getaway. See you then!

8/10 Good

Barbara, Bellevue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Alex the manager was very kind, friendly and accommodating and making sure our visit was going well.
Stayed 5 nights in Sep 2022
Response from TS on 29 Sept 2022
Hey Barbara,We loved reading your review! It's great to know our team's generous hospitality left a lasting impression. You can always count on us for a warm welcome and an excellent stay. All the best!

8/10 Good

andrew, simsbury

Stayed 2 nights in Sep 2022

10/10 Excellent

Sylvia

Stayed 1 night in Sep 2022

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Hiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overpriced
Stayed 2 nights in Aug 2022

10/10 Excellent

Michelle

Stayed 1 night in Aug 2022

10/10 Excellent

Rusty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sydney was fabulous, staff was great, location was great!!!
Stayed 3 nights in Jul 2022
Response from TS on 25 Jul 2022
Hi Rusty, Thanks for joining us and sharing your wonderful review! Join us again soon to enjoy more of the fun vibes. All the best!

8/10 Good

Jessica

Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an adorable hotel! The staff was super friendly, the rooms were very clean and well-appointed (the beach towels in the closet were a nice touch!) and the continental breakfast was delicious. Plus, the location is hard to beat. I will definitely be back!
Stayed 1 night in Jun 2022
Response from The Crew at The Sydney on 7 Jul 2022
Hi Laura, It'd be a pleasure to have you back! Thanks for noting your love of our fresh breakfast, well-appointed rooms, and everything else. We look forward to sharing Edgartown with you again. Until your return!

10/10 Excellent

Thomas, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating my husband’s 60th birthday and I had arranged some flowers and wine be in the room when we arrived. Not only were they there, the flowers were beautiful and the wine was perfect. They even added a delicious dessert and birthday card in the room as well. We will definitely stay here again!!!
Stayed 1 night in Jun 2022
Response from TS on 14 Jun 2022
Hey Thomas, It was an honor to share in celebrating such a momentous day with you and yours, and we wish your husband the best birthday wishes once again! We're delighted to know that your in-room surprise was well received. You always have a home with us, and we can't wait for your future visit. All the best!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Everything was excellent!! Super clean and very friendly staff! Very cute!! I did a mother daughter trip and couldn’t have picked a better place! Fire pit was a perfect place to grab a bottle of wine and have a nice relaxing evening. Easy access to restaurants and shops. Highly recommend!
Stayed 1 night in Jun 2022
Response from TS on 14 Jun 2022
Hi Wendy, Your recommendation means more than you know! We loved having you and your daughter, and we're delighted you found time to relax, explore, and deeply enjoy your Edgartown experience. We look forward to seeing you both again, hopefully, one day soon. Take care!

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed the quaintness of the property and light breakfast they provided. It was also centrally located and very easy to access the main shopping area and restaurants from. The staff were extremely helpful and I had a lovely time. Thank you.
Stayed 3 nights in May 2022
Response from TS on 10 Jun 2022
Hey Kimberly, We're beaming knowing that you had a wonderful time in Edgartown! Thanks for sharing your admiration of our curated breakfasts, convenient location, and other perks that make us special. We hope to see you later in the season to keep the good times rolling. Take care!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very cute place, staff was awesome, patio and fire pit was nice and provided good conversation with other travelers. Breakfast was outstanding, Allison and her staff did a great job for such a small venue.
Stayed 2 nights in Sep 2021
Response from TEC on 3 Nov 2021
Hi David, It’s wonderful to see that you felt right at home with us here at The Edgartown Collection. We’ll be sure to pass your gracious remarks on to Allison and the crew, as we all look forward to welcoming you back. The pleasure was ours!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from TEC on 5 Nov 2021
Thanks, John, for the perfect rating of your experience at The Edgartown Collection. The pleasure was ours! Can’t wait to have you back!

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great boutique hotel. Very up dated and staff was incredible. Awesome location.
Stayed 2 nights in Oct 2021
Response from TEC on 13 Oct 2021
Hi Joe, It was our pleasure to host your Edgartown getaway and to find your perfect rating. Thank you! Let’s do this again soon!

10/10 Excellent

Robert Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

2/10 Terrible

NANCY

Travelled with partner
The hotel canceled my reservation because of covid.
Stayed 1 night in Aug 2021
Response from TEC on 9 Sept 2021
Hi Nancy, We appreciate you booking your Martha’s Vineyard getaway with us, and we’re sorry we weren’t able to welcome you as planned. As you mentioned, in an abundance of precaution, we made the decision to temporarily close The Sydney. Fortunately, we were able to re-accommodate all arriving guests, while offering refunds or date changes for those who preferred to change their plans. We apologize if these options were not to your satisfaction, and we hope to have another chance to welcome you to The Edgartown Collection. Take care!

8/10 Good

Candace, Brimfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. Nice rooms very clean. The staff is very pleaant. However for the price a little extra - maybe some complimentary snacks and drinks - even water in the room would have made the stay a little more special and worth it. For example we stayed at a similar place on LaJolla in California there was a small mini bar and a basket of free snacks in the room and the both were replenished daily. It was a very nice touch and very welcoming. There was also a huge breakfast every morning! I ran out of toliet paper and tissues and asked for some to be put in the room. We came back later and they placed the toilet paper on the rack leaving the empty roll on the dispenser!!!! I felt right at home changing an empty roll of toliet! Plus our trash was pretty full so they could have taken care of that ..again for the price we were paying to stay there a little extra would have added to the Guest experience!
Stayed 3 nights in Aug 2021
Response from TEC on 27 Aug 2021
Hi Candace, We appreciate you paying us a visit and taking the time to share your point of view. We want all of our guests to feel relaxed and well-looked-after during their time here in Edgartown, and we thank you for letting us know what would have made your stay at The Sydney perfect. We’d love another chance to welcome you and earn your perfect ratings! Happy travels!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and ideal location. Rooms were lovely.
Stayed 2 nights in Aug 2021
Response from TEC on 24 Aug 2021
We think you are a perfect 10, and we’re thrilled that the feeling is mutual. We hope to have the pleasure of welcoming you back on your next visit to Edgartown. Take care!

10/10 Excellent

Wendy MI

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021