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Reviews of Super 8 by Wyndham Menomonie WI

2 out of 5
Super 8 by Wyndham Menomonie WI
1622 Broadway St N, Menomonie, WI

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 930 reviews" "
Rating 8 - Good. 353 out of 930 reviews" "
Rating 6 - Okay. 190 out of 930 reviews" "
Rating 4 - Poor. 90 out of 930 reviews" "
Rating 2 - Terrible. 51 out of 930 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Travelled with family
Disliked: Property conditions & facilities
Breakfast left a lot to be desired. No orange juice, No waffle mix left, only one sausage available. Breakfast area was very dirty
Stayed 1 night in May 2024

6/10 Okay

Nicholas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Got stuck in the elevator, had to spam the buttons to even get the door to reopen. Great receptionist and very helpful otherwise.
Stayed 2 nights in May 2024
Response from om on 7 May 2024
I'm sorry to hear about your experience with the elevator, but I'm glad our receptionist was helpful. Your safety is important to us, and we'll look into the elevator issue right away to prevent any future incidents. Thank you for your feedback.

8/10 Good

Lila

Travelled with partner
Liked: Amenities
It was great! The pool was kinda cloudy haha but we loved the hot tub and breakfast :)
Stayed 1 night in Apr 2024
Response from om on 30 Apr 2024
Glad you enjoyed! We'll work on improving the pool clarity. Thanks for the positive feedback on the hot tub and breakfast!

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy access , quiet & very comfy beds .
Stayed 1 night in Apr 2024
Response from om on 13 Apr 2024
Thank you for your review! We're glad you found our hotel easy to access, quiet, and with very comfy beds. We hope to welcome you back soon!

4/10 Poor

Traci

Travelled with family
Disliked: Property conditions & facilities
Very outdated. So much so that the carpet was almost completely worn through in some areas. The pool and spa were not inviting either. Overall room was clean but needs updates due to wear.
Stayed 1 night in Apr 2024
Response from om on 13 Apr 2024
Thank you for your feedback. We apologize for any inconvenience caused by the outdated appearance, worn carpet, and uninviting pool and spa. We'll take your comments into consideration as we work on improvements. We're glad to hear the room was clean overall.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was fine, but it could of been a little cleaner. Just dusting the bathroom vent would of made it look a lot better. The outside door didn't lock and the area was a little rough. Overall average place to lay your head for the night.
Stayed 1 night in Apr 2024
Response from om on 13 Apr 2024
Thank you for sharing your experience. We apologize for the oversight in cleanliness, and we'll ensure better attention to detail in the future. We'll also address the issue with the outside door. We appreciate your feedback and hope to provide a more satisfactory experience in the future.

8/10 Good

Ayme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and pool area was working an. Clean.
Stayed 1 night in Apr 2024
Response from om on 8 Apr 2024
We're delighted that you found our hotel to be very clean and quiet. It's great to hear that you enjoyed the pool area, and we're pleased to know that everything was in working order and well-maintained. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. I really appreciated the pool and hot tub because I needed to relax in the evening. Staff was friendly and helpful.
Stayed 2 nights in Mar 2024
Response from om on 8 Apr 2024
We're thrilled to hear that you enjoyed your stay with us! Our priority is to ensure our guests feel comfortable and relaxed. It's wonderful to know that you appreciated the cleanliness of your room and found our pool and hot tub to be perfect for unwinding. Our staff strives to provide friendly and helpful service to make your stay memorable. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

William

Stayed 2 nights in Mar 2024
Response from om on 27 Mar 2024
We're delighted to hear that you found our premises clean and our staff kind during your stay. Your satisfaction is our priority, and we're grateful for your acknowledgment. We look forward to hosting you again in the future.

10/10 Excellent

Mary Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful & very helpful. Building is older so with lots of kids staying it wa a bit noisy, but not late. Breakfast are was small so had to share tables, but that's OK.
Stayed 1 night in Mar 2024
Response from om on 10 Mar 2024
Thank you for your kind words about our staff. We're delighted to hear they made your stay enjoyable. We appreciate your understanding about the noise levels and the limited breakfast area. We'll take your feedback into consideration as we strive to enhance our guest experience. We hope to welcome you back for another positive stay in the future.

6/10 Okay

Allison

Stayed 1 night in Mar 2024
Response from om on 10 Mar 2024
We appreciate you taking the time to provide us with feedback and a 3-star rating. We value your honesty and want to ensure that every guest has a satisfactory experience. If there were specific aspects that contributed to your rating, we'd love to hear more details to better understand and address any areas needing improvement. Your insights are crucial to our ongoing efforts to enhance guest satisfaction, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk employee.
Stayed 1 night in Feb 2024
Response from om on 20 Feb 2024
We appreciate your kind words about our front desk employee! Thank you for recognizing their friendliness and helpfulness. If you have any further feedback or if there's anything else we can assist you with, feel free to let us know. We hope to welcome you back soon!

8/10 Good

Jenna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from om on 24 Feb 2024
Thank you so much! We really appreciate your kind words and positive feedback. It means a lot to us!

8/10 Good

Laura

Stayed 1 night in Feb 2024
Response from om on 21 Mar 2024
Thank you for sharing your experience! We're thrilled to hear that you found our hotel comfortable and we hope to welcome you back again soon!

10/10 Excellent

Donna m

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Mygreat granddaughters had so much fun. Great selection for breakfast. Updating is looking good. Would sure stay again.
Stayed 2 nights in Feb 2024
Response from om on 20 Feb 2024
Thank you for your positive feedback! We're delighted to hear that our staff was helpful and friendly, and that your great granddaughters had a wonderful time. We're also pleased that you enjoyed the breakfast selection and noticed the positive updates. We look forward to welcoming you again in the future!

4/10 Poor

Tara

Travelled with pets, Travelled with partner
I went down at 8am to get breakfast and they literally were out of everything. From what it looked like there wasn’t much for breakfast anyways. Three very small crockpots but they were empty.
Stayed 1 night in Feb 2024
Response from om on 20 Feb 2024
I apologize for the inconvenience you experienced with our breakfast service this morning. We understand your frustration and are actively working to address the issue to ensure a better experience for you in the future. Thank you for bringing this to our attention.

4/10 Poor

Blue

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from om on 11 Feb 2024
Thank you for sharing your feedback. We apologize for any shortcomings during your stay. Your input is valuable, and we're committed to improving our services.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice crew very nice place always nice coming back to Menomonie WI this place has came along way from rags to riches keep up the great customer service guys and gals 😁
Stayed 3 nights in Jan 2024
Response from om on 17 Jan 2024
Thank you for your wonderful review! We're delighted to hear that you find our crew nice and the place welcoming. It's always a pleasure to have you back in Menomonie, WI. We appreciate your kind words and encouragement. Our team is committed to delivering great customer service. Looking forward to welcoming you again with a smile!

4/10 Poor

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from om on 17 Jan 2024
We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations. We value your input and would like to learn more about your specific concerns. If you're willing to share more details, please reach out to our customer service team so we can address and improve upon the issues you encountered. Thank you for bringing this to our attention.

6/10 Okay

William

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from om on 17 Jan 2024
We take your feedback seriously and are committed to making improvements. If you have any specific suggestions or concerns, feel free to share them with us. We aim to provide the best experience possible for our guests.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Staff was friendly. The pool and jacussi were nice and clean and is close to everything. Nice location
Stayed 1 night in Jan 2024
Response from om on 17 Jan 2024
Thank you for your positive feedback! We're glad you enjoyed the friendly staff, clean pool, jacuzzi, and the convenient location. We appreciate your kind words!

8/10 Good

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite, pleasant and attentive. It helped make our stay memorable. I would definitely stay at your hotel again. Thanks
Stayed 1 night in Dec 2023
Response from om on 28 Dec 2023
Thank you for your amazing comments. I will share this with my staff and we are happy you loved the stay. We are happy to see you again. Have a great day.

8/10 Good

Carle

Stayed 1 night in Dec 2023
Response from om on 17 Jan 2024
Thanks for the 4-star review! We appreciate your feedback. We value your support!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from om on 28 Dec 2023
Thank You so much for the review. We will try our best to deliver the same experience again. Thank you and have a great day.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean rooms.
Stayed 1 night in Dec 2023
Response from om on 5 Dec 2023
Thank you so much for your positive review and choosing to stay with us! We're delighted to hear you had a great experience. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

NEIL, FORT RIPLEY

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from om on 24 Nov 2023
We're so glad you had a good time at our hotel. Our team worked hard to make everything cool for you. Your feedback about our place and the nice things you said really makes us happy. We can't wait to have you back! If there's anything you loved or think we can do better, just let us know.

6/10 Okay

Bill

Disliked: Property conditions & facilities, room comfort
Old hotel. Room lacked outlets for electronics and tv was small.
Stayed 1 night in Nov 2023
Response from om on 21 Nov 2023
We are so sorry for the problem you experienced. We are renovating the hotel in December. So, hopefully, we will see you back in 2024. Thanks

6/10 Okay

Brenda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Close to things ,needs updating
Stayed 2 nights in Oct 2023
Response from om on 28 Oct 2023
We deeply regret any inconveniences you experienced during your stay at our hotel. We take your feedback seriously and are actively addressing the issues to enhance the overall guest experience. Your satisfaction is our priority, and we hope to welcome you back for a more enjoyable visit in the future.

6/10 Okay

Travis

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from om on 25 Oct 2023
We're absolutely thrilled to receive your incredible 6-star review! Your support and positive feedback mean the world to us, and we're grateful to have you as a valued customer. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to serving you again in the future!

8/10 Good

timothy

Travelled with family
Liked: Cleanliness, staff & service
worth it
2nd stay, and you get what you pay for. I came back. Easy stay, nice enough breakfast, not an extremely large parking lot but adequate for single vehicles. Somewhat outdated but fine.
Stayed 2 nights in Oct 2023
Response from om on 25 Oct 2023
Thank You for your amazing review.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stay there. I said a different motel raise of Venus because last time I was there they double charge me for for fee that was unnecessary when they’re only supposed to do it once because they had a young kid up there who had no idea what he was doing second off I went to go sit in the hot tub that night, and the water was almost green, made me sick to my stomach And the beds are very uncomfortable and they’re not cleaned as they should be
Stayed 1 night in Oct 2023
Response from om on 23 Oct 2023
We extend our sincerest apologies for the unfortunate experience you encountered during your previous stay. It is truly regrettable to hear about the double charge, the inexperienced staff member's service, the condition of the hot tub, uncomfortable beds, and cleanliness issues. We take full responsibility for these shortcomings and will address them diligently to ensure they do not reoccur. Your feedback is invaluable, and we appreciate your candor. Please consider giving us another opportunity to exceed your expectations in the future. Your satisfaction is our utmost priority, and we are committed to improving our services.

6/10 Okay

Brenda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location, but bathroom fan didn’t work and room smelled musty.
Stayed 2 nights in Oct 2023
Response from om on 21 Oct 2023
We appreciate your feedback regarding our convenient location. However, we apologize for the inconvenience caused by the non-functional bathroom fan and the musty smell in your room. Your comments help us improve, and we'll address these issues promptly to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

4/10 Poor

Tayla

Travelled with family
Disliked: Property conditions & facilities
Never again
Bathroom was very small. Enough room for the door to swing in without hitting the toilet or shower. Walking into the room, it smelled musty and was a huge turnoff. I was very disappointed. It was so bad that i had to grab a air wick plug in from the hallway.
Stayed 2 nights in Oct 2023
Response from om on 16 Oct 2023
I'm genuinely sorry to hear about your disappointing experience with the bathroom size and the musty smell in your room. Your comfort and satisfaction are of paramount importance to us, and it's clear we fell short on this occasion. Please accept our sincerest apologies for any inconvenience you encountered. We'll take your feedback seriously and use it to make the necessary improvements to ensure a more pleasant stay for our guests in the future. If you choose to stay with us again, we'll make it our priority to provide you with a much more enjoyable and comfortable experience. Thank you for sharing your concerns.

6/10 Okay

Nathan

Travelled with family
Liked: Staff & service
My son found three small roach looking bugs walking around in our room!
Stayed 2 nights in Oct 2023
Response from om on 16 Oct 2023
I'm truly sorry to hear about the issue you encountered during your stay, and I apologize for any inconvenience this may have caused. We take such matters very seriously and appreciate you bringing it to our attention. It's disheartening that you weren't informed about this issue at the front desk, as it's our responsibility to address such concerns promptly. Rest assured, we will investigate the matter thoroughly and take immediate steps to ensure that it doesn't happen again in the future. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to make it up to you on a future visit. Please don't hesitate to contact us if you have any further questions or concerns. Your comfort and satisfaction are of utmost importance to us.

6/10 Okay

Vicky

Travelled with family
Disliked: Property conditions & facilities
AC did not work properly. Ran constantly and never got cool. And when it was running it smelled musty and the unit looked dirty. Of the 2 nights we stayed only one morning had any breakfast items. Second morning breakfast was all gone by 8:30 (breakfast was to be until 9).
Stayed 2 nights in Sep 2023
Response from om on 14 Oct 2023
I apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the AC was inefficient, the unit seemed dirty, and there were breakfast availability issues. We take your feedback seriously, and we will immediately address the AC problems and improve our breakfast service to ensure it meets our standards. We value your feedback and hope you'll consider giving us another chance in the future to provide you with a more pleasant experience. Thank you for bringing these issues to our attention.

10/10 Excellent

Nicholas

Stayed 2 nights in Oct 2023
Response from om on 2 Nov 2023
We're thrilled to hear that you had a 5-star experience at our hotel! Thank you for your kind words and for choosing us for your stay. We look forward to welcoming you back in the future.

6/10 Okay

Lynn

Stayed 1 night in Oct 2023
Response from om on 31 Oct 2023
We're sorry to hear that your recent stay at our hotel didn't fully meet your expectations. Your feedback is important to us, and we'd appreciate any specific comments or concerns you have so we can work on improving your future experiences with us. Your satisfaction remains our top priority, and we look forward to making your next visit even more enjoyable.

2/10 Terrible

Kelton

Disliked: Cleanliness, property conditions & facilities
The room had a terribly unpleasant odor.
Stayed 1 night in Sep 2023
Response from om on 4 Oct 2023
We sincerely apologize for the unpleasant odor you encountered during your stay. Your comfort is our top priority, and we take your feedback seriously. We will investigate and address the issue promptly to ensure that future guests do not have a similar experience. Your feedback is invaluable to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from om on 16 Oct 2023
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with our service. It's our utmost priority to provide our customers with top-notch quality and exceptional service, and your feedback reaffirms our commitment. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or need assistance. Your support means the world to us, and we're grateful for the opportunity to have earned your trust.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from om on 27 Sept 2023
We're truly sorry to hear about your less than satisfactory experience, and we apologize for any inconvenience you may have encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve. We take your comments seriously and will investigate the issues you've raised to ensure they are addressed promptly. Please know that this is not reflective of the high standards we aim to uphold. We hope you'll consider giving us another chance to provide you with a more positive and enjoyable experience in the future. Thank you for bringing this to our attention.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from om on 25 Sept 2023
Thank you so much for the incredible 8-star review! We're thrilled to hear that you had such a fantastic experience at our hotel. Your kind words motivate us to continue delivering exceptional service and ensuring every guest has a memorable stay. We can't wait to welcome you back for another outstanding visit!

6/10 Okay

Tim

Stayed 1 night in Sep 2023
Response from om on 25 Sept 2023
We appreciate your honest 3-star review and the time you took to share your feedback. Your input helps us improve, and we're committed to making your next stay even better. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out to our team. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us for your stay.

4/10 Poor

Denise

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the money or the risk
This hotel was conveniently located, and had plenty of parking. The beds were just so so. What was apparent was that it was badly in need of cleaning and repair. The carpets were threadbare and filthy in the rooms and hallways. I mean threadbare! There was one hand towel and one bathtowel per room, and no housekeeping services the entire 4 day stay. The parking lot was absolutely filthy with trash and grease and spilled foods. The biggest concern was that the side door to enter the stairs, which was right next to a street, DID NOT LOCK. There was a device to scan your key for entry, but it was broken. So the door was just available to open and enter directly to the stairwell and floors above- its like a Dateline episode waiting to happen. I was completely unnerved and will never stay here again.
Stayed 4 nights in Sep 2023
Response from om on 22 Sept 2023
We sincerely apologize for your disappointing experience at our hotel. We take your feedback seriously, and we will immediately address the issues you've mentioned, including the cleanliness, maintenance, and security concerns. Our aim is to provide a comfortable and secure environment for our guests, and we clearly fell short of that during your stay. We deeply regret any inconvenience you faced, and we are committed to improving our services to ensure a better experience for future guests. Your feedback is invaluable to us, and we hope you might consider giving us another chance in the future to demonstrate our commitment to providing a quality stay. Thank you for bringing these issues to our attention.

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from om on 17 Sept 2023
We're absolutely delighted that your recent stay with us exceeded your expectations, and we sincerely appreciate your glowing review. Your feedback fuels our passion for providing exceptional experiences to our guests, and it motivates us to continue delivering outstanding service. We can't wait to welcome you back soon for another memorable visit. If you have any specific suggestions or preferences to enhance your future stays, please do let us know. Thank you for choosing us, and we look forward to hosting you again!

10/10 Excellent

Timothy m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from om on 12 Sept 2023
We are thrilled to receive your 5-star review! Thank you for choosing our hotel, and we're delighted to hear that your stay was exceptional. Our team strives to provide top-notch hospitality, and your positive feedback is a great motivation. We hope to have the pleasure of hosting you again soon, and if you have any special requests for your next visit, please don't hesitate to let us know.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from om on 29 Sept 2023
We are thrilled to receive your 5-star review! Thank you for choosing our hotel, and we're delighted to hear that your stay was exceptional. Our team strives to provide top-notch hospitality, and your positive feedback is a great motivation. We hope to have the pleasure of hosting you again soon, and if you have any special requests for your next visit, please don't hesitate to let us know.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to take a break and the best option
Stayed 2 nights in Sep 2023
Response from om on 8 Sept 2023
Thank you for sharing your positive feedback! We're thrilled to hear that our hotel provided you with the perfect break and was your top choice. At [Hotel Name], we prioritize creating a relaxing and enjoyable atmosphere for our guests, and it's wonderful to know we succeeded during your stay. We eagerly await your return, and if there's anything specific you'd like next time, please don't hesitate to let us know.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for rest and vacation
Stayed 4 nights in Aug 2023
Response from om on 2 Sept 2023
We greatly appreciate your positive feedback about our hotel being a wonderful place for rest and vacation. Ensuring our guests have a relaxing and enjoyable experience is our utmost priority. We hope you were able to fully enjoy our amenities and services. If you have any suggestions or highlights from your stay, please feel free to share as we're always looking to improve. We would love to welcome you back for another memorable stay, whether it's for relaxation or new adventures. Thank you for choosing our hotel, and we eagerly await the opportunity to serve you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, comfortable.
Stayed 1 night in Aug 2023
Response from om on 29 Aug 2023
Thank you for your positive feedback regarding your stay at our hotel. We're delighted to hear that you found our establishment clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfy
Nice place, clean, comfy bed. Pool area was great.
Stayed 1 night in Aug 2023
Response from om on 29 Aug 2023
We appreciate your kind words about your recent visit to our hotel. It's wonderful to hear that you enjoyed our pleasant environment, appreciated the cleanliness, and found the comfort of our beds to your liking. The positive feedback about our pool area is also greatly valued. We hope to have the pleasure of hosting you again for another fantastic stay.