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Reviews of Captains Quarters Motel & Conference Center

2 out of 5
Captains Quarters Motel & Conference Center
5000 State Highway/Route 6, Eastham, MA

Reviews

7.6

Good

Rating 10 - Excellent. 259 out of 1000 reviews" "
Rating 8 - Good. 428 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean room, friendly staff, great price
Stayed 2 nights in May 2024

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant owners Loved that we could bring our pup Room was very nice
Stayed 2 nights in Sep 2023
Response from Raj on 30 Nov 2023
Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exceptionally neat. It was a much larger room than expected. The room was mostly well-equipped. It was missing a spare blanket, and could have used a second comfortable sitting-chair. The one glaring omission was that there was NO shower curtain ( I had to search for someone to provide one).
Stayed 1 night in Oct 2023
Response from Raj on 25 Oct 2023
Lawrence, Thank you for sharing your experience in regards to your recent stay with us. We value your comments. We will be addressing your concerns. Thank you again!

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Typical Cape Cod motel. The room was clean and large. It could use a makeover at some point but it was comfortable and clean.
Stayed 1 night in Oct 2023
Response from Raj on 2 Nov 2023
Thank you for staying with us. Thank you for your feedback!

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didnt like is the smell of smoking cigarettes next door..but everything else was great..we will definitely stay agai!
Stayed 1 night in Oct 2023
Response from Raj on 25 Oct 2023
Maryann, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

James

Travelled with family
Room was clean and cozy.
Stayed 1 night in Oct 2023
Response from Raj on 16 Oct 2023
James, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next Visit. Until then, we’re here if you need anything.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great Location, typical motel
Pros: Great location, room was ready to check-in early, woman at front desk was friendly and helpful, microwave/fridge in the room. Cons: Very thin walls- could hear the TV in the room next door until late in the night, room wasn't all that clean- there was a hairball stuck to the wall in the bathroom Overall, I think you get what you pay for. The room was dated and a little bit dirty, but the location and price were great, so it worked well for what we needed.
Stayed 1 night in Oct 2023
Response from M on 16 Oct 2023
We are truly sorry for not meeting your expectations while staying with us here at our Motel. We are fixing the issues you have experienced. Thank you for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place. Clean, quiet and close to where we needed to be. It's also close to a lot of food and convenience store options. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Raj on 16 Oct 2023
Dear Guest, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great spot, just need to pay attention to details
This motel is located in a great spot on the mid Cape on beautiful property. The front desk staff was very nice and friendly. Upon entering our room, we were greeted with a strong smell of must. We dropped off our things, opened the window and turned the bathroom fan on. Came back 5 hours later and still smelled musty. The room had been updated recently and the room looked clean. The bathroom had some dead bugs on the vanity, leading us to believe that no one had stayed in this room for a while, as it was a seemingly a handicapped room.The towels were clean and smelled like bleach, however the shower curtain had multiple gray stains on it. The AC/radiator floor unit was very dusty with some sort of debris, and seemingly untouched for a while, so I was afraid to turn the heat on when it got to 45 degrees that night. And clearly the tip envelope had been a permanent part of the room as it was stained and wrinkled, so I did the next guest a favor threw it out and left the cash tip for the cleaner on the dresser. The same front desk staff from the day was there at check out, and did not ask me how was stay was, so I didn't say anything.
Stayed 1 night in Oct 2023
Response from Raj on 16 Oct 2023
Dear Guest, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We look forward to earn your business.

10/10 Excellent

ALLEN, DECATUR

Stayed 1 night in Oct 2023
Response from Raj on 2 Nov 2023
Thank you for staying with us.

6/10 Okay

Audrone

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Thanks for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
I do not think we would have had any maid service if she would have not seen us coming out of our room. We had to ask her to remove our garbage and get clean towels.
Stayed 4 nights in Sep 2023
Response from Raj on 2 Oct 2023
We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Sep 2023
Response from Raj on 26 Sept 2023
Tammy, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

4/10 Poor

marina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was cheap but needs to be updated. Need many updates.the bathroom shower was really old. The shower mat was so old that we didn't want to even step on it .
Stayed 2 nights in Sep 2023
Response from Raj on 2 Oct 2023
Marina, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

8/10 Good

Charlene, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. It was very clean. Beds were comfortable. The cleaning persons were loud when talking at the laundry station. They sounded like they were in the same room. Other than that it was great. We will stay again
Stayed 1 night in Sep 2023
Response from Raj on 26 Sept 2023
Charlene, Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Chris

Stayed 1 night in Sep 2023
Response from Raj on 26 Sept 2023
Chris, Thanks for staying with us.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property and very quiet. Rooms were very spacious. I would definitely stay again.
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Teresa, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

8/10 Good

Laura V.

Stayed 1 night in Sep 2023
Response from Raj on 9 Oct 2023
Thank you for staying with us.

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, room comfort
Sheets weren't clean room was very dusty
Stayed 1 night in Sep 2023
Response from Raj on 20 Sept 2023
Melonie, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

4/10 Poor

Britnee

Stayed 2 nights in Sep 2023
Response from Raj on 13 Sept 2023
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raj on 13 Sept 2023
Thank you for staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet grounds.
Stayed 2 nights in Sep 2023
Response from Raj on 13 Sept 2023
Richard, Thank you so much for taking the time to leave us this amazing review. Hope to see you soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent. Great location, friendly service, very clean room and a wonderful pool. We will be back next summer for sure!
Stayed 1 night in Aug 2023
Response from Raj on 13 Sept 2023
Lisa, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Laura

Stayed 3 nights in Sep 2023
Response from Raj on 13 Sept 2023
Thank you for staying with us.

10/10 Excellent

Wehnelt

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Sep 2023
Response from Raj on 7 Sept 2023
Thanks for staying with us.

10/10 Excellent

eric

Travelled with group
Liked: Amenities
Good clean nice comfortable room. Fridge and microwave. Not the height of luxury, but real good value for the price.
Stayed 3 nights in Aug 2023
Response from Raj on 7 Sept 2023
Eric, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Duncan

Travelled with family and small children
Liked: Cleanliness
Room is basic, but very clean and comfortable. At night, the outside is well-lit, so it feels safe. Convenient locations, close to beaches, restaurants
Stayed 2 nights in Aug 2023
Response from Raj on 7 Sept 2023
Duncan, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Aug 2023
Response from Raj on 7 Sept 2023
Louis, Thank you so much for taking the time to leave us this amazing review.

4/10 Poor

Lorraine

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Raj on 7 Sept 2023
Thanks for staying with us.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel on Bike trail
Decent for the price. Right on the bike trail. I would recommend it.
Stayed 1 night in Aug 2023
Response from Raj on 7 Sept 2023
Ralph, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

8/10 Good

Veronica

Stayed 2 nights in Aug 2023
Response from Raj on 20 Sept 2023
Thank you for staying with us.

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for staying with us.

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel
Stayed 3 nights in Aug 2023
Response from Raj on 23 Aug 2023
Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for staying with us.

8/10 Good

Dalibor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Aug 2023
Response from Raj on 23 Aug 2023
Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Electrical issues in the room, it was also dirty and sheets stained with brown spots. The toilet seat was broken and the drain had an awful smell.
Stayed 3 nights in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for your review and I will be sure to address the issues you seemed to have had. We do hope to see you again for a future stay.

8/10 Good

Teresa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location in Eastham, clean property.
Stayed 6 nights in Aug 2023
Response from Raj on 23 Aug 2023
Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 Excellent

W

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect. Our only complaint, the dog friendly room has two small beds only and we could not put them together. Me, my boyfriend and my dog slept on one small double bed. Only brought enough bedding for one bed, next year will bring enough for two. You do not need your own linens, we prefer to when we stay away from home. Everything else was wonderful. Trail behind the hotel was perfect for walking our dog in the morning and night. Close to the best beaches in the Cape. Property was nice very quiet. I would have gave a 5 star for cleanliness but there were handprints on the walls but everything else was clean. Will return for sure.
Stayed 3 nights in Aug 2023
Response from Raj on 18 Aug 2023
, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next Visit. Also, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jose, Pelham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Raj on 14 Aug 2023
Jose, Thank you for staying with us.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that people do not park in their hotel room parking space, and at times we had to park and carry loys of things halfway down from our room. To me this was inconvenient.
Stayed 4 nights in Jul 2023
Response from Raj on 14 Aug 2023
Christine, We value your business and appreciate your feedback. Thank you.

4/10 Poor

Warren

Travelled with family
Disliked: Amenities, property conditions & facilities
We recently had the experience of staying at Captain’s Quarters, and our initial impressions were quite mixed. Upon checking into our room, we were immediately struck by a strong odor of cleaning supplies. While the scent might be considered a sign of cleanliness to some, for my wife, who has asthma, this proved to be an uncomfortable start to our stay. The strong chemical smell lingered, causing her considerable discomfort. Additionally, we noticed a significant issue with the door to our room. It failed to close tightly, leaving a gap of approximately 3/4 of an inch between the door and the door frame when fully closed. This raised concerns about both privacy and security during our stay. Despite these issues, we hope that the management at Captain’s Quarters can address these concerns for future guests, as the other aspects of our stay were satisfactory. I believe that attention to such details can greatly enhance the overall guest experience.
Stayed 1 night in Aug 2023
Response from sal on 8 Aug 2023
Thank you for your review. Could you tell us the room no which have a issue with the door so we can fix it. Thanks again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The room was spacious and very clean. The pool was amazing and the location was excellent. The check-in was super easy and the front desk very helpful with recommending places to eat and things to do. I highly recommend staying here!
Stayed 1 night in Aug 2023
Response from Raj on 9 Aug 2023
Lisa, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

10/10 Excellent

Risa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple, large room ,reasonably priced and great location. Parking right in front of the room. Coffee all day, just not in the room.
Stayed 1 night in Aug 2023
Response from Raj on 9 Aug 2023
Risa, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Raj on 9 Aug 2023
Andrew, Thank you for staying with us.

10/10 Excellent

cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome service and amazing location
Stayed 2 nights in Jul 2023
Response from Raj on 9 Aug 2023
Cassandra, This review made our day!

10/10 Excellent

Barry

Stayed 3 nights in Jul 2023
Response from Raj on 23 Aug 2023
Thank you for staying with us.

4/10 Poor

Julia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Raj on 28 Jul 2023
Julia, Thanks for staying with us.

10/10 Excellent

Cassandra

Stayed 2 nights in Jul 2023
Response from Raj on 18 Aug 2023
Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite professional service
Stayed 1 night in Jul 2023
Response from Raj on 25 Jul 2023
Dear Guest, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!