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Reviews of Blue Lagoon Hotel and Conference Centre

3 out of 5
Blue Lagoon Hotel and Conference Centre
21 Blue Bend Pl, East London, Eastern Cape

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthonick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really fun, we enjoyed our stay there, the reception was s friendly and the breakfast was really good. The rooms were neatly tidied. We got lost in trying to find our room on arrival, and asking from the cleaners that were not as friendly was not nice at all. Over and above all we had great time. Thank you
Stayed 3 nights in Dec 2023

8/10 Good

Sipho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Afika

Stayed 1 night in Nov 2023

8/10 Good

Anathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is suitable for family stay and the self catering option feels like a home away from home. The beach is at the doorstep…
Stayed 3 nights in Dec 2022

10/10 Excellent

K

Stayed 2 nights in Dec 2022

10/10 Excellent

ETHEL

Stayed 2 nights in Dec 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Stayed 3 nights in Dec 2022

4/10 Poor

Ian

Stayed 1 night in Aug 2022
Response from Blue Lagoon Hotel on 11 Aug 2022
Good Day Ian, Thank you for choosing us, and for your valued feedback. Your feedback has been noted. We hope to welcome you back soon. Yours Truly, Blue Lagoon Hotel

10/10 Excellent

Nolusindiso

Stayed 2 nights in Mar 2022
Response from Blue Lagoon Hotel on 14 Mar 2022
Good Day, Thank you for taking the time to complete the survey about your stay at Blue Lagoon Hotel & Conference Centre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Blue Lagoon Hotel & Conference Centre again soon! Kind regards, Blue Lagoon Hotel & Conference Centre

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Unbearable noise
My family and I stayed at J10, the room was clean and the receptionist service was good but the amount of noise that other guests make was unbearable. Hotels are supposed to be peaceful and quiet but by 5am guests in other rooms were already making so much noise my 1 year baby was constantly getting woken up. Please put notices on balconies that guests should keep their noise levels down.
Stayed 2 nights in Feb 2022
Response from Blue Lagoon Hotel on 14 Mar 2022
Good Day Thank you for taking the time to complete the survey about your stay at Blue Lagoon Hotel & Conference Centre. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. [Address comments here] We hope to see you at Blue Lagoon Hotel & Conference Centre again soon! Kind regards, Blue Lagoon Hotel & Conference Centre

4/10 Poor

brett

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied in East London
For a second trip in a row the facility could not provide TV services as advertised, promised the first visit that it would be sorted…. It wasn’t. Noisy aircon and worn sidetables in the rooms.
Stayed 2 nights in Jan 2022
Response from Blue Lagoon Hotel on 15 Feb 2022
Good Day, Thank you for your valued feedback. We shall communicate your concerns with the relevant department. Thank you, Blue Lagoon Hotel

2/10 Terrible

Pamella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both rooms had no microwave/ refrigerator. Condition of the duvet was terrible as much as bed was made looked like it was not made.
Stayed 4 nights in Dec 2021
Response from Blue Lagoon Hotel on 28 Jan 2022
Good Day, Thank you for you valued feedback. Your concerns are taken into consideration and will be addressed accordingly with management and the relevant departments. Yours Truly, Blue Lagoon Hotel

6/10 Okay

Keikanetswe

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from Nozuko on 5 Jan 2022
Thank you for your review.

8/10 Good

Tuomas

Stayed 1 night in Apr 2023