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Reviews of Holiday Inn Express Durham, an IHG Hotel

2.5 out of 5
Holiday Inn Express Durham, an IHG Hotel
2 Main St, Durham, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 766 reviews" "
Rating 8 - Good. 280 out of 766 reviews" "
Rating 6 - Okay. 78 out of 766 reviews" "
Rating 4 - Poor. 24 out of 766 reviews" "
Rating 2 - Terrible. 11 out of 766 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being the quick place we needed to rest!
Stayed 1 night in Apr 2024
Response from Pam P on 3 Apr 2024
So glad that we could be of service.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pam P on 3 Apr 2024
Thank you for taking the time to give us a review.

10/10 Excellent

ronald holmes, New Sharon

Liked: Staff & service, amenities, property conditions & facilities
We were at a first robotics competition at UNH. Excellent proximity and a very good breakfast. Excellent staff.
Stayed 1 night in Mar 2024
Response from Pam p on 30 Mar 2024
Thank you for taking the time to complete the survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Eleanor

Stayed 1 night in Mar 2024
Response from Pam P on 3 Apr 2024
We are happy that you had an enjoyable stay.

4/10 Poor

Timothy

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
There were a lot of noises that woke me up and kept me up, including some very loud electrical noises. The facilities are a bit dated.
Stayed 2 nights in Mar 2024
Response from Pam P on 30 Mar 2024
On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer a better experience for our guests in the future.

10/10 Excellent

Janet, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to UNH and area. Very comfortable.
Stayed 3 nights in Mar 2024
Response from Pam P on 26 Mar 2024
Thank you for your feedback. It is appreciated.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pam P on 22 Mar 2024
Thank you for taking the time to complete the survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here as I had a work event at UNH. It is right near the campus and some college housing is in the same lot as the hotel. I had no issues parking and no noise issues but this was during the week. Hotel was overall very clean and fairly updated. The hotel front desk seems to only come out from the back when someone is waiting. They came out right away when I was there to check in but when I left I just put the keys in the bowl they had. It would have been nice to have someone there for check out but no complaints and very reasonable price for the hotel and location .
Stayed 1 night in Mar 2024
Response from PamP on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price. Staff was attentive and helpful. Room was very clean. Easy checkin and checkout. If you stay, make sure you ask about available parking. Its more limited than most of my hotel experiences. But they make it work. Over-all good experience and would stay there again.
Stayed 1 night in Mar 2024
Response from Pam P on 7 Mar 2024
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Fine, basic hotel. Nice staff. Comfortable bed.
Stayed 1 night in Feb 2024
Response from Pam P on 18 Feb 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and no bad surprises
Stayed 1 night in Feb 2024
Response from Pam P on 14 Feb 2024
We appreciate you taking the time to give our property your feedback.

8/10 Good

Cécile

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant for an overnight
Stayed 1 night in Jan 2024
Response from PamP on 2 Feb 2024
Thank you for your feedback.

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from Pam P on 21 Mar 2024
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to a great service and stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Victoria

Stayed 1 night in Jan 2024
Response from Pam P on 21 Mar 2024
On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We use any feedback you provide to make improvements for our guests in the future.

6/10 Okay

patrick

Travelled with family
Liked: Cleanliness, staff & service
Safe, quiet, clean, convenient location to UNH! Unfortunately room phone was not working, USB at the bedside was not working.
Stayed 1 night in Jan 2024
Response from PamP on 24 Jan 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the relevant department to ensure we handle these types of situations differently in the future.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam P on 16 Jan 2024
Your feedback is very much appreciated.

10/10 Excellent

Karen L

Stayed 4 nights in Dec 2023
Response from PamP on 1 Jan 2024
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide a great service and a great stay.

6/10 Okay

Peter, Port Jefferson Station

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Pam P on 1 Jan 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Pam P on 16 Jan 2024
Thank you for taking the time to leave us your feedback.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient for visiting Durham and UNH as it’s one of only 2 places that are within reasonable walking distance to downtown and campus. As such, it can be a bit overpriced for the “express” class hotel, especially during the high-demand periods like orientation, graduation, parents’ weekend, etc. Overall though rooms are nice and clean, staff is helpful and friendly. Book early as they tend to sell out.
Stayed 1 night in Dec 2023
Response from AA on 18 Dec 2023
Thank you so much for your kind review, we love our staff too and we are all so glad you enjoyed your stay! Happy Holidays!

10/10 Excellent

KRISTIN

Response from Pam P on 14 Feb 2024
Thank you for taking the time to give your feedback.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from AA on 11 Dec 2023
Thank you for choosing the Holiday Inn Express in Durham, NH. We're so glad you enjoyed your stay and hope to accommodate you again soon!

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was consistently friendly. Had a clogged tub drain, but it was fixed within 10 minutes of being alerted. “Free” breakfast was decent, but milk was not cold. May benefit from putting it in the fridge sooner so it’s ready to drink by breakfast. Otherwise, good bang for the buck.
Stayed 2 nights in Nov 2023
Response from Pam P on 30 Nov 2023
We would like to thank you for taking the time to complete the online survey. We are sorry that you experienced issues during your stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from AA on 18 Dec 2023
Thank you for your rating, we hope to host you again soon!

10/10 Excellent

David, Ansonia

Stayed 1 night in Nov 2023
Response from AA on 11 Dec 2023
Thank you for choosing the Holiday Inn Express in Durham, NH. We're so glad you enjoyed your stay and hope to accommodate you again soon!

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from AA on 11 Dec 2023
Thank you for choosing the Holiday Inn Express in Durham, NH. We're so glad you enjoyed your stay and hope to accommodate you again soon!

2/10 Terrible

Joseph J

Stayed 1 night in Nov 2023
Response from AA on 25 Nov 2023
-Thank you for your review. If you require assistance please call us at 603-868-1234.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
If you want to be in Durham this is a pleasant experience and easily walkable to Durham and Unh.
Stayed 3 nights in Oct 2023
Response from Pam P on 2 Nov 2023
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are happy that you had an enjoyable stay.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AA on 27 Oct 2023
Thank you for your rating and we hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from AA on 2 Oct 2023
Thank you so much for your kind review and for choosing the Holiday Inn Express in Durham, NH! We hope to accommodate you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023
Response from AA on 20 Oct 2023
Thank you so much for your kind rating, we hope to host you again soon!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from AA on 27 Sept 2023
Thank you for your kind review and for choosing the Holiday Inn Express in Durham, NH! We hope to accommodate you again soon!

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from PamP on 12 Sept 2023
We would like to thank you for taking the time to complete the online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are glad that you had a great stay!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is always helpful and nice. I appreciate that after a long drive.
Stayed 1 night in Aug 2023
Response from PamP on 12 Sept 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. It's always a pleasure to hear from our repeat guests.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location
Stayed 1 night in Aug 2023
Response from PamP on 12 Sept 2023
Thank you for taking the time to leave your feedback. Happy to see that you had a pleasant stay.

4/10 Poor

Ryan, Howell

Liked: Cleanliness
Disliked: Staff & service
Response from PamP on 12 Sept 2023
On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to Campus
Wish there was app checkin, check in wait was long, close to campus is a plus! air conditioner too loud, humid/damp room, very clean though.
Stayed 1 night in Aug 2023
Response from AA on 26 Aug 2023
Thank you for your review! IHG Rewards Club members can check in via their IHG One Rewards app for faster and easier check ins. We are glad you had a good stay!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AA on 26 Aug 2023
Thank you for your kind review!

10/10 Excellent

Harold

Stayed 2 nights in Aug 2023
Response from AA on 25 Aug 2023
Thank you for choosing the Holiday Inn Express in Durham, NH, and thank you so much for your kind review,! We are so glad you had an excellent stay! We hope to accommodate you again soon!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from AA on 25 Aug 2023
Thank you so much for your kind review, we are so glad you had an excellent stay! We hope to accommodate you again soon!

10/10 Excellent

EJ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property in very good condition. Rooms modern and clean. Extremely close to University of New Hampshire. Good hot breakfast.
Stayed 1 night in Aug 2023
Response from AA on 22 Aug 2023
Thank you so much for your kind review, we are so glad you had an excellent stay!

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from PamP on 12 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

6/10 Okay

Marilyn

Stayed 5 nights in Aug 2023
Response from pam on 21 Aug 2023
Thankyou for taking the time to leave your feedback.

4/10 Poor

MOHAMMAD

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and Room was not clean
Stayed 1 night in Aug 2023
Response from Pam on 21 Aug 2023
Thankyou for taking the time to leave your feedback. Sorry your stay was not up to par.

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Pam on 21 Aug 2023
Thankyou for taking the time to leave your feedback. Sorry your stay was not up to par.

6/10 Okay

Eneide

Travelled with group
we got there nearly at check-in time, but room was not ready.
Stayed 1 night in Aug 2023
Response from Samantha on 10 Aug 2023
Thank you for taking the time to tell us about your stay. We apologize for the inconvenience of not having your room ready. That was a busy day here and our staff tried their best!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.. clean, convenient, safe, friendly.. small hotel Tucked in a college town…great area!
Stayed 1 night in Aug 2023
Response from Samantha on 10 Aug 2023
Thank you for taking the time to tell us about your stay! We are happy to hear you enjoyed your time with us from the clean rooms and friendly staff to our great Location here in Durham. We wish you all the best and safe travels.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we walked into our room it smelled to good and clean
Stayed 1 night in Aug 2023
Response from Samantha on 10 Aug 2023
Thank you for taking the time to tell us about your stay!

10/10 Excellent

Suzanne

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Aug 2023
Response from AA on 8 Aug 2023
Thank you so much for your review! We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AA on 8 Aug 2023
Thank you so much for your kind review! We are so glad you had an excellent stay!