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Reviews of 61 Durham

3.5 out of 5
61 Durham
Pittington, Durham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 292 reviews" "
Rating 8 - Good. 87 out of 292 reviews" "
Rating 6 - Okay. 35 out of 292 reviews" "
Rating 4 - Poor. 9 out of 292 reviews" "
Rating 2 - Terrible. 5 out of 292 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late but the restaurant was still serving. Excellent food. Excellent service
Stayed 1 night in Feb 2024
Response from Reception on 10 May 2024
Good morning, we are so pleased that you enjoyed your stay and we would look forward to welcoming you back to 61 Durham in the future.

6/10 Okay

Gemma

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Very very helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, good food and helpful efficient staff. No Earl Grey Tea available at breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, polite staff
Checking in was painless even though arrived after 6pm, lady was very polite and also served my dinner, gentleman i think is the owner and starter on photo was a nice gesture as on the house, bedroom clean, could have done with coffee bags instead of instant but of course higher cost, again another lady serving breakfast very polite along with checking out, will be staying there again when returning, pictures of my dinner as these get sent home so Mrs knows what i sm eating! thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Ranson

Stayed 1 night in Jan 2024

10/10 Excellent

paula

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff only stayed one night breakfast was good.would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on 23 Nov 2023
We are so pleased that you enjoyed your stay and we would look forward to welcoming you back to Hallgarth Manor Hotel in the future. Kind regards, Reception.

10/10 Excellent

June

Travelled with partner
Liked: Staff & service, property conditions & facilities
Highly recommended! Very friendly helpful staff. Hotel itself was great! Couldn’t fault it and breakfast was well worth it 😊
Stayed 1 night in Nov 2023
Response from Reception on 23 Nov 2023
Good morning, we would like to thank you for you kind words and we would look forward to welcoming you back to Hallgarth Manor Hotel in the future. Kind regards, Reception.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Reception on 26 Oct 2023
Thank you for taking the time to give us such a great 10 out of 10. We look forward to welcoming you back to Hallgarth the Manor House Hotel.

6/10 Okay

Charla

Disliked: Cleanliness, property conditions & facilities, room comfort
Could be better..
Bed sheet had a red stain which looked like blood. Complained to staff & was told it was red wine that they already knew about but hadn’t told me or changed the sheet before my arrival. We were told that they was awaiting a solution from the upholsterer as they couldn’t remove the stain. The shower tray was not clean from last use prior to our arrival & still wasn’t cleaned after we complained & housekeeping had attended. Red stain was still present after bed had been made. Window latch on sash window was broken as was the safety cable so any little ones could have fallen out if staying in the room. Toilet roll holder on wall & bathroom door handle were both very loose. On morning after first night stay, the main light switch broke & the rocker switch fell off causing other switches for main light to trip leaving us without a main light & having to rely on lamps. Immediately raised this with staff but 24hrs later this had not been repaired. Hotel provided an upgrade for final night to a larger room. Window issues were the same in the new room. Breakfast was good, experience in restaurant for dinner..very bad! Both ordered the mixed grill & prompted waitress on steak preference. Asked for medium rare & steak was like leather and we were only given butter knives. When questioned was told steak is cooked in advance of order. Wife’s pork steak was under cooked & request was made to cook for longer but it never came back as it had been left in the oven & chef had gone home!
Stayed 3 nights in Oct 2023

2/10 Terrible

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine although we had a van broken into in the car park overnight with no help from the staff with cctv footage.
Stayed 4 nights in Oct 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

6/10 Okay

Clare

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok shame about the shower
Stayed 1 night for business, room was ok. Found bed too soft but that’s my personal preference. The shower was main bug bear was absolutely tiny!!! Was quite noisy too with doors banging and shaking the room
Stayed 1 night in Oct 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

10/10 Excellent

Lyndsey

Stayed 1 night in Sep 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Lovely room & en-suite. Very clean & a comfortable bed. Peaceful hotel.
Stayed 1 night in Sep 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

4/10 Poor

Debbie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
this was ok for a posh hotel
on arrival was greeted at the desk by receptionist. very pleasant and friendly, check in was swift, with no concerns room was cosy but nice and clean. bed was comfortable. we were booked i for dinner at 7pm. when we arrived there was no one to greet us, stood around waiting for someone to seat us. someone eventually came . food and drinks order went straight. however food took along time to come. the manager was ready chatty and asked about our stay which was nice. night time no problem room was comfy and the hotel was quiet. breakfast the next morning was not good. all tables where dirty did not know what we had to do did ot know where to sit we did not know where things where what we should be doing. they ran out of things and had to wait for stuff they ran out of juice which was not replaced.
Stayed 1 night in Sep 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

6/10 Okay

Diana, Witney

Liked: Staff & service
Friendly staff, good food, just a bit haphazard in standards of service, eg cutlery available, no remote in room to operate TV, (item requested but never appeared).
Stayed 1 night in Aug 2023
Response from Reception on 21 Oct 2023
Thank you for your comments

10/10 Excellent

Keith

Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, good food. Only thing that let it down was we payed for full breakfast, unfortunately when we arrived there was a notice saying due to unforeseen circumstances they could only do a continental breakfast,
Stayed 3 nights in Jul 2023

6/10 Okay

margaret

Travelled with family
This hotel is ok. Staff are friendly but slow at bar. The hotel could really do with a lift, I have stayed here a few times and always seem to have room on second floor. Room clean but carpet stained and looked grubby. Breakfast was continental was ok. Hotel could do with a revamp.
Stayed 1 night in Jul 2023

8/10 Good

Faye

Stayed 1 night in Jun 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant nights sleep and a very generous sized room. Had a comfortable nights sleep and a lovely vegetarian breakfast in the morning. Set me up well for my interview the day after in Durham
Stayed 1 night in Feb 2023
Response from Reception on 4 Jun 2023
Thank you for your comments

4/10 Poor

Graham

Rather chaotic booking/ payment experience
Rather disorganised at reception with several guests overcharged for services and or rooms purchased elsewhere. Not sure how to do refunds via the visa machine so will be interested to see what happens. Carpets on landings and bedroom we were in heavily stained although everything else clean enough. Nice enough stay for a wedding but spilt a bit by the lack of coordination and poor experience
Stayed 1 night in Apr 2023

8/10 Good

Lucy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bed not great, dipped into middle and solid sponge pillows. Room clean but stairs leading up all dirty Super friendly reception staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Location perfect. Food quality perfect.and Bar/restaurant staff perfect 5* Room was adequate for 4* However, the Reception staff need to be trained up on Front Desk Customer Service!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
We were in a refurbish room which was very spacious and ckean. We had a lovely relaxing stay. A lovely greeting by the receptionist on our arrival. The staff were so friendly and accommodating. Nothing was too much trouble. The breakfast was excellent. We were there one evening for a family Birthday party and the food and service ran very smooth, the food was fabulous.
Stayed 3 nights in Feb 2023

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel everybody is friendly and welcoming nothing is too much trouble. Food really good standard this was my second stay and will definately go again.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfy! Lovely evening meal and breakfast.
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal situation for night out in Durham. Stayed night with friends.
Stayed 1 night in Feb 2023

8/10 Good

Jo-Anna

Stayed 1 night in Jan 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable hotel
We stayed for one night prior to an interview I had in Durham. The check in staff were very friendly and the room was very comfortable. Breakfast was included and was very tasty, there was both a vegetarian and vegan full English which was a nice touch. Will be staying again soon to explore some more of Durham area.
Stayed 1 night in Dec 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip to Durham
Good staff , quiet and warm , good car parking and a good menu. Casual and efficient breakfast.
Stayed 2 nights in Jan 2023

10/10 Excellent

Colin

Stayed 1 night in Jan 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet , great parking , nice rooms and everything works. Our Durham favourite
Stayed 2 nights in Jan 2023

6/10 Okay

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, room comfort
do not hold an event here in cold weather
The hotel itself was good but the club meal on the Saturday evening was poor.The room was extremely cold and the food followed suit!
Stayed 1 night in Dec 2022

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from Nikki on 11 Dec 2022
Hi Ian,Thank you for your review We hope to see you again soon

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
A very comfortable couple of nights stay as part of a workshop. Staff were very friendly and always helpful. The evening meal was fantastic. Thank you
Stayed 1 night in Dec 2022
Response from Nikki on 11 Dec 2022
Hi Paul,Thank you so much for your lovely review.We hope you had a great time at the workshop and we hope to see you for a visit, again soon

10/10 Excellent

neale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, warm welcome from Margaret. My room was clean, and comfortable. I had dinner and breakfast at the hotel- both excellent and the staff were friendly and helpful. The hotel is decorated beautifully for Christmas at the moment.
Response from Nikki on 7 Dec 2022
Hi Neale,Thank you for your lovely review We look forward to seeing you again soon

8/10 Good

Edward

Stayed 1 night in Dec 2022
Response from Nikki on 7 Dec 2022
Hi Edward Thank you for your review.We hope to see you again soon

6/10 Okay

Chris

Stayed 1 night in Nov 2022
Response from Nikki on 7 Dec 2022
Hi Chris,Thank you for your review.We hope to see you again soon

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and good stay ... service in restaurant inexperienced thou passage and tables left messy, food good and tasty.
Stayed 1 night in Nov 2022
Response from Nikki on 7 Dec 2022
Hi James,Thank you for your feedback following your stay.This has been shared with management from that department We hope to see you again soon

8/10 Good

Si

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Nikki on 7 Dec 2022
Hi Si,Thank you for your review.We hope to see you again soon

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Such a lovely hotel and the staff are so friendly and helpful. I was staying here due to work but would love to go back. Really cosy and comfy. I don’t think you’d be disappointed staying here. I didn’t eat in the evening but breakfast was lovely. The lounge where I did have a drink is a lovely room.
Stayed 2 nights in Nov 2022
Response from Nikki on 7 Dec 2022
Hi Diane,Thank you for your lovely review following your stay.We hope to see you again soon

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, excellent price and location
We chose this hotel due to price and location on our trip up to Edinburgh to break the long journey It was an old building that had been preserved beautifully We had two rooms, and my only criticism is that the shower in our room was not big enough, it was very small and hard to turn round in, but for the price, it was a minor worry The food was excellent and the service was impeccable I would definitely return, but ask not to be put in the room above the front door as it was noisy with other guests checking in and the bathroom was very small
Stayed 1 night in Nov 2022
Response from Nikki on 7 Dec 2022
Hi Michelle,Thank you so much for your lovely review.We look forward to seeing you again soon

10/10 Excellent

Victoria

Stayed 1 night in Oct 2022
Response from Nikki on 31 Oct 2022
Hi Victoria,Thank you for your review We look forward to seeing you again soon

10/10 Excellent

John

Stayed 1 night in Oct 2022
Response from Nikki on 31 Oct 2022
Hi John,Thank you for your review We hope to see you again soon

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For work great location clean and tidy
Stayed 1 night in Oct 2022
Response from Nikki on 31 Oct 2022
Hi Daniel,Thank you for reviewing your stay.We look forward to seeing you again soon