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Reviews of The Townhouse Hotel

3.5 out of 5
The Townhouse Hotel
208 ANNAN ROAD, Dumfries, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 33 reviews" "
Rating 8 - Good. 13 out of 33 reviews" "
Rating 6 - Okay. 9 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Helen

Stayed 2 nights in Sep 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scotland In Bloom i rate ypur room
Staying at the hotel for the scotland in bloom awards i was made very welcome from the owner and staff . A very friendly hotel a good laugh and wonderfull stay . I would stay at the hotel again and aslo recomend to others . Thanks Peter for the kind words and friendly welcome and paul for the nice breakfast and the friendly welcome . The local people who were in at the time of my stay were friendly
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Dumfries.
Pleasant greeting. Barry was very helpful. Good size room. Good meals.
Stayed 2 nights in Aug 2019

6/10 Okay

r

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
A great place to stay at a great price! Staff (didn't get his name) couldn't have been nicer, really friendly and welcoming. Bed and pillows were so comfy. Towels a little shabby and open electrical socket in our room but those were the only 2 downsides. Drinks were a reasonable price in the bar... bonus. Plenty of free on site parking. We will definitely stay here again.
Stayed 1 night in Jul 2019

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutly loved staying here, we were just sad that it was only for one night. The room was fab, spacious and clean. The service was great, the guys couldn't have done more for us, nothing was a bother and the breakfast the next morning was cooked really well. We will be back soon and for longer.
Stayed 1 night in Jul 2019

8/10 Good

stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and nice breakfast
Staff were very helpful and welcoming . Hotel is very basic but is does what it says on the tin rooms very small but fir what your paying they are sufficient. Lovely breakfast to finish so if anyone looking for a basic room at good value would recommend .
Stayed 1 night in Jul 2019

10/10 Excellent

Jennie, Renfrewshire

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so lovely and welcoming, went over and above to help one of our party who burst a tyre before arriving, breakfast was lovely and the room was clean and tidy. We will definitely be returning
Stayed 1 night in Jun 2019
Response from Peter on 27 Jun 2019
Thank you for your lovely comments, I hope to see you all again. Peter

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and tidy. The staff were friendly and very helpful.
Stayed 2 nights in May 2019
Response from Barry on 18 Jun 2019
Thank you for your comments.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Only slept here, after attending a wedding
Apparently being refurbished. Toilet smelled of urine. Holes in doors and tiles off walls. Cooker had not bee cleaned. We only slept there fir a few hours overnight, after attending a wedding, but won't return.
Stayed 1 night in Oct 2018
Response from Peter on 23 Oct 2018
Hi, Thank you for your comments, as you has said the building is about to get refurbished, the doors have been replaced after and incident of someone tripping and landing against a door. As for the cleaning issues I will look in to these. Thank you.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, great people! Would stay there again any time!
Stayed 5 nights in Sep 2018
Response from Peter on 28 Sept 2018
Hi Robert, thank you for your comments, I hope to see you again.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Value for money place to stop- doesn’t pretend to be what it isn’t but does what is perfectly well
Stayed 2 nights in Sep 2018
Response from Peter on 24 Sept 2018
Thank you. Very much appreciated

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B
Nice clean B&B. Good price, the staff are friendly. Had a good choice of breakfast. I would recommend this B&B.
Stayed 2 nights in Sep 2018
Response from Peter on 26 Sept 2018
Thank you, please do call again

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks!
The staff were lovely.Breakfast was great.
Stayed 1 night in Sep 2018
Response from Peter on 17 Sept 2018
Thank you for your comments, glad you had a great stay.

6/10 Okay

Wendy

Substandard
Stayed 5 nights in Sep 2018
Response from Peter on 14 Sept 2018
Hi Wendy, Sorry you thought we were substandard, once the renovations are done I am sure you will change your mind, Thank you.

8/10 Good

Claire

Great stay! Comfortable and clean.
Clean and comfortable. We stayed in the family room and it was perfect! Only one thing we would’ve liked was more plugs in the room, but other than that it was great! Excellent service and breakfast was nice. Perfect location to Dumfries, not in the centre but handy to everything. Would definitely stay again.
Stayed 2 nights in Aug 2018
Response from Peter on 10 Sept 2018
Hi Clare, Thank you for your comments, I am glad you enjoyed your stay, more plugs, I will make sure when the refurb starts . thanks

6/10 Okay

theresa, dundee

Liked: Cleanliness, staff & service, room comfort
Close to ice bowl rink
Hotel has recently been taken over - New owner is in the process of renovating the hotel which will make a big difference. The manager of the hotel is friendly and makes you very welcome, as do the other staff members. Breakfast was very good. Our stay cost us £55 which for bed & breakfast was a great price.
Stayed 1 night in Sep 2018
Response from Barry on 19 Sept 2018
Thank you for your comments, please do call again.

6/10 Okay

Caroline

Liked: Staff & service
Weekend away
The staff at the hotel were friendly. It was adequate for what we wanted.
Stayed 2 nights in Aug 2018
Response from Peter on 30 Aug 2018
Thank you for your response and I hope to see you again. Peter

6/10 Okay

Frederick

good overnight stop
reception is in the bar just inside main front entrance. very friendly welcome and minimum formalities. under new management and renovations are still ongoing. room was basic but clean and beds comfortable, en suite ok. breakfast room pleasant and food was good. at nearly £20 cheaper than nearest alternate represents fair value. if price remains the same after work completed then it will represent very good value.
Stayed 1 night in Aug 2018
Response from Peter on 30 Aug 2018
Hi, your comments are much appreciated, I hope to keep the prices as competitive as possible. Peter

8/10 Good

osiel

Friendly staff
Friendly staff, very helpful and ok to stay .
Stayed 1 night in Aug 2018
Response from Peter on 22 Aug 2018
Thank you for your comments, I hope you had a good trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful staff willing to go that extra mile
not far from town centre easy and nice big family flat for kids as u know kids like there own space would defo stay again
Stayed 2 nights in Aug 2018
Response from Barry on 20 Aug 2018
thank you for your comments, i will tell the staff. thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Comfortable, friendly
Stayed 1 night in Aug 2018
Response from Barry on 13 Aug 2018
Hi John, thank you for your comments

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Park Hotel? or Townhouse - seems to vary
Very basic bed and breakfast - in need of refurbishment. Pleasant staff and decent breakfast. Cheap as chips. You get what you pay for.
Stayed 1 night in Jul 2018
Response from Barry on 13 Aug 2018
Hi, thank you for your comments, The Park or Townhouse? The previous name was The Townhouse, and is still well known as the Townhouse. The refurbishment is getting scheduled in. thank you. Barry

8/10 Good

Angie, Fife

Liked: Cleanliness, staff & service, room comfort
Basic but ideal..
Booked for one night room only. Ok, it wasn’t spotless, a few marks on the carpet, no mirror in the bedroom, strange decor, but we only needed a bed for the night. It was clean and comfortable. Staff were friendly, nice enough bar area and close enough to walk into town.
Stayed 1 night in Aug 2018
Response from Peter on 6 Aug 2018
Hi Angie, Thank you for your honest comments, the mirrors are on the list when the refurb starts. Thank you hope to see you again. Peter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Barry on 4 Aug 2018
Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Peter on 2 Aug 2018
Thank you.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly staff. Room small but all that we needed for a one night stay. Nice english village. Plenty of eateries nearby. Good Breakfast.
Stayed 1 night in Jul 2018
Response from Peter on 2 Aug 2018
Dear Kathleen, thank you for your comments and compliments, I am glad you enjoyed your stay, however for your future reference, we are in Scotland. Thank you, Peter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
CLEAN, BASIC, FRIENDLY
Basic hotel, staff friendly, rooms clean, enjoyed stay.
Stayed 1 night in Jul 2018
Response from Peter on 2 Aug 2018
Thank you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff who could not have been more helpful. Sadly the room for 5 was very basic, outdated decor, windows that didn’t close and wasn’t worth the £90 we paid. Very disappointed as the pictures looked really good for a one night break. Not sure if the orher rooms are more modern.
Stayed 1 night in Jul 2018
Response from Peter on 28 Jul 2018
Hi, I am sorry that you had a disappointing stay, I am concerned how you got charged £90 for one night as this is out with our price bands for all our rooms except a self catering flat which is room 7, are you sure you havn't got mixed up with another hotel. Peter

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
Visiting relatives in the area so I needed somewhere clean and comfortable to stay. It was conveniently located enabling easy access to local places of interest.
Stayed 3 nights in Jun 2018
Response from Barry on 25 Jun 2018
Good Morning Marina, Thank you for your comments hope to see you again.

6/10 Okay

Luciana

Disliked: Property conditions & facilities
X una notte può andare, sufficientemente pulito,ma molto trasandato,avrebbe bisogno di un restiling, colazione mediocre.
Stayed 1 night in Aug 2019