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Reviews of 12th Lock Boutique Hotel

3.5 out of 5
12th Lock Boutique Hotel
Castleknock Marina, D15, Dublin

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 153 reviews" "
Rating 8 - Good. 44 out of 153 reviews" "
Rating 6 - Okay. 20 out of 153 reviews" "
Rating 4 - Poor. 11 out of 153 reviews" "
Rating 2 - Terrible. 9 out of 153 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Stayed 1 night in Aug 2022

6/10 Okay

Dibya

Travelled with family
Liked: Cleanliness, staff & service
Nice big rooms, comfy bed and very friendly helpful staff. No AC made the rooms unbearably hit at night. Couldn’t open the window as it didn’t feel safe as it backed into an alleyway and train tracks! Trains literally zooming past outside our window.
Stayed 3 nights in Jul 2022

2/10 Terrible

Laura, Gilbert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is all underground and no windows. No fresh air. Gave me a panic attack. Left after checking in. Not an ideal place.
Stayed 1 night in Jun 2022

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was suffering from a lack of staff and management, the actual service and facilities was appalling. The hotel website lists a range of services and extra's that you will receive but on our visit there was no chef so no food available and no breakfast, the rooms were not serviced properly and needed a good clean. When we asked for some extra milk for the the in room tea and coffee service we were told that there was no milk available. The security door leading into the rooms section was damaged and the lock malfunctioned so was waken in the night in order to let other guests into their rooms. In short the stay was very poor and would not return. The final insult was that top price was charged for the rooms but only third rate service delivered
Stayed 1 night in Jun 2022

2/10 Terrible

Louise

Stayed 1 night in Jun 2022

4/10 Poor

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero stars
Constant trains passing next to room. View from window of a brick wall rail line other side of wall. No air conditioning in room, was like an oven, window wouldn’t open. Toilet flush got jammed, constant running water shower head sprayed at wall rather than where you needed it. needs head replaced or cleaned sink got blocked had to unblock in morning. Was glad to check out luckily we only stayed 1 night not worth the money. So it’s a thumbs down from us very disappointed won’t be booking again.
Stayed 1 night in May 2022

8/10 Good

Niki, Morrill

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was really conveniently positioned for the airport and was situated next to an attractive canal system in an area of nicely modernised industrial buildings. The room itself was a little tired: the keycard system was broken, meaning you had to tap the card three times for the door to open. The toilet seat was broken. The plumbing made loud, rasping noises that could be heard from the bed. The grout in the bathroom was mouldy and the extractor fan underpowered, meaning that our two showers made the bedroom very humid. There was no breakfast on offer as the restaurant didn’t open in the mornings, so we had to drive to a nearby industrial estate for food. The vending machine was out of order. By far the worst thing was the noise of the other guests at night in the corridor. A number seemed to have gone for nights out in Dublin and came back in waves between 2 and 5am, waking us up each time. There was shouting, laughing, slamming doors. There also seemed to be a maintenance issue with a neighbouring room, as around 1am we could hear the voice of the receptionist talking to a guest and what sounded like a contractor. They were having a loud conversation, with the receptionist apologising to the guest and the contractor shouting down the corridor about the issue he was working on. Unless they solve the noise issue, it’s very hard to recommend this hotel. We were knackered the whole next day.
Stayed 1 night in May 2022

2/10 Terrible

Aisling

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
We booked a wheelchair accessible room when we arrived we were asked to use the stairs as a means to get to the room as the lift was only to be used by staff. We eventually were able to use the lift which was very dirty! When we got to the room not only was it in no way wheelchair accessible but you would barely wheel a large suitcase in. The service was terrible by the guy we encountered there was a lady there who did try to help us. We had had a mobile hoist delivered the day before which we called and made arrangements for and when we looked for this we were told it wasn’t there to later find it ourselves sitting outside in the rain! We had no option to find alternative accommodation for the night which was very difficult on the Friday of a bank holiday at short notice.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Totally overpriced
We stayed here for one night and was extremely disappointed. The bedrooms are in the basement and are passable. However the stairwell leading down there is in need of a refurbishment. The carpet is old, stained and torn in places. For €175 a night with no breakfast it really is overpriced.
Stayed 1 night in Apr 2022

8/10 Good

Ana

Stayed 2 nights in Apr 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

christine

Stayed 2 nights in Mar 2022

10/10 Excellent

Kevin

Stayed 1 night in Mar 2022

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the queen/twin room for three, was exactly what we needed. Being honest, it's a bit of an odd set-up, all the rooms are in the basement of the restaurant, but they are super nice. Front desk was a little informal when we got there, but that's because they're working the restaurant at the same time (which I'd recommend going to, was great). You are a 12 minute taking from the airport, 5 minute walk to the train to take you into town, and situated along the canal from some great morning walks. Would definitely stay here again when back in Dublin!
Stayed 3 nights in Mar 2022

2/10 Terrible

Yvonne

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disaster from start to finish - avoid
Good location on the canal with ample onsite parking. Reception staff inexperienced and quite rude when present. Had to swap rooms as there were 3 faults with the initial room(I don't usually complain). Bar and restaurant ok but menu was concise compared to the menu featured online. Watch out for the card machine being faulty, you sit there mounting up a hefty bar bill waiting for it to come back online. Day 2 - Our relatives booked with the hotel directly months in advance but although their booking was on the system there wasn't a room available! Having stayed at 100's of hotels and b&b's I have never come across anything like this I'm very surprised, shocked, this could happen these days. No offer of a drink or a complimentary bite to eat, no offer of alternative accommodation. Day3 - 40mins before checkout we got a call to say we could now pay for our bar bill from day2 as the card machine was now working, even though we had DND notice on our door!! Went to check-out, left standing there with card machine by bar staff, I tore off receipts and left whilst the receptionist was arguing with someone on the telephone. We've stayed here before, few years ago - thought it was a great place... Quite the opposite now.
Stayed 2 nights in Mar 2022

6/10 Okay

Nicholas

Stayed 1 night in Mar 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
All good
Stayed 1 night in Mar 2022

2/10 Terrible

Ajibola

Stayed 1 night in Mar 2022

6/10 Okay

Sophie

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2022

4/10 Poor

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed
Food was lukewarm, room was cold. Room was next to railway tracks with loud passing trains.
Stayed 1 night in Jan 2022

8/10 Good

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, helpful friendly staff and great bar and restaurant onsite
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Gone downhill since 2yrs ago
It’s disappointing to say the overall standard has fallen dramatically. My key card had to be programmed on a daily basis. I with 12 other people were in the restaurant the first night, 3 staff were on. No one came to serve me, so I had to go ask for a menu, I also had to go ask for my second pint. One girl of the 3 girls seemed to be doing all the work, the other 2 were being busy doing nothing On the second night I was told the kitchen had closed 75mins early (this was due to a booking for a funeral group who were extremely unsavoury). I complained and the “girl who worked the first night” sorted me out. We were moved to a second bar where the manager was asked 3 times for drinks and said he would get them then got distracted by this group. So mostly we were left to their own devices. No breakfasts available I assume due to Covid, but I checked my booking details and no where did it state that. A shower that flood out to the carpet, the carpet was damp (I only figured this out in the middle of the night) told staff the next morning, no alternative was offered and I went to work and returned to the unruly group so didn’t raise it further. This is my fifth time staying there as I stay there when I am working in the area which is usually 3 times per year for a total of 13nights. However this will be the last time
Stayed 3 nights in Dec 2021

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a beautiful location, friendly helpful staff and great onsite restaurant
Stayed 1 night in Oct 2021

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
I always stayed in 12th Lock when in Dublin, however no restaurant and no breakfast availability whilst I understand the pandemic , advertising one thing and changing without notice is unacceptable
Stayed 1 night in Sep 2021

4/10 Poor

Ciaràn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2021

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2021

8/10 Good

Larry, Ardee, louth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel in a great location, now there is a little bit of train noise not excessive, the staff were excellent, very attentive, my only gripe would be the food menu, it's a all day brunch menu and it's a bit limited
Stayed 1 night in Aug 2020

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

oonagh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay. Very helpful staff and lovely breakfast. Will return
Stayed 1 night in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice mid october weekend.
Brilliant food, comfortable room, nice location, fantastic staff a little bit noisy
Stayed 1 night in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Only problem was the deposit was very high other than that it was perfect.
Stayed 1 night in Oct 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Was Amazing Staff Were Amazing So Helpful And Caring The Greatest Hotel I Have Been In A Long To 10/10 Five Stars
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late check in and the night porter was so welcoming and made us feel at home straight away! The girls behind the bar were just lovely and good conversationists. The room was immaculate but it lacked air con even though it was September! Loved it and will be back for sure.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms very clean the staff very friendly.but for the price brrakfast should be included.if you were to have lunch or dinner there the food is pretty averge and expensive for what it is but overall it is in a good location and good axcess to the centre of dublin
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12th Lock Hotel is awesome!
The staff at the 12th Lock hotel was awesome! Excellent location and comfortable room. Everyone was so friendly and went out of their way to make my stay fabulous. I highly recommend this hotel and would welcome the opportunity to stay here again. I wanted to extend my stay but the hotel was fully booked. The manager on duty approached me later in the evening and had taken it upon herself to check other hotels in the area for availability. That was an unexpected and nice surprise—truly above and beyond in service!
Stayed 4 nights in Sep 2019

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
If only I had known...
We chose this hotel for our last night in Ireland based on reviews and proximity to the airport. Everything seemed cute and charming until we went to the room for a quick rest and found out that our room was no less than 10' away from the very active train tracks. If I had read anywhere that a train would basically run through your room every 15 minutes I never would have opted for such torture. The other side of the building is much quieter. Cute room, nice staff but miserable noise.
Stayed 1 night in Sep 2019

8/10 Good

patrick

Stayed 1 night in Sep 2019

6/10 Okay

Desmond

Travelled with family
Disliked: Room comfort
Invest in a Good Air conditioning system
The 12th Lock is a lovely location and the service and staff were friendly and inviting. The rooms are quite small and compact. There was no air air conditioning and room was very very warm and uncomfortable. The staff did give us some a/c portable units which were not very effective but helped. The rooms are in the basement so if you are claustrophobic - it is not the most ideal place. It is quiet and scenic once outside along the canal.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and keen to help, beautiful surroundings and great restaurant
Stayed 2 nights in Aug 2019

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Very clean. Excellent food. Staff very accommodating.
Stayed 6 nights in Aug 2019

8/10 Good

Fergal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was in a nice location. Nice restaurant. What was really disappointing is that I was staying down after a sports event and checked in at 8pm. I was advised there was no hot water and there wouldn’t be until 10pm. I was therefore uncomfortable and unable to leave my hotel as planned that evening as I didn’t have the opportunity to shower. No alternative options were given. My trip was inconvenienced as a result of this issue.
Stayed 1 night in Aug 2019

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 10 hotel
This is a brilliant hotel for business or pleasure. Great rooms and the restaurant has a very nice atmosphere, fantastic menu a nice bar and the outdoor location is a nice place to take a walk. Near to station and 20 min from Dublin City.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019