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Reviews of Emirates Grand Hotel

Emirates Grand Hotel
Sheikh Zayed Road, Trade Centr, Dubai

Reviews

6.2
Rating 10 - Excellent. 84 out of 457 reviews" "
Rating 8 - Good. 112 out of 457 reviews" "
Rating 6 - Okay. 93 out of 457 reviews" "
Rating 4 - Poor. 75 out of 457 reviews" "
Rating 2 - Terrible. 93 out of 457 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mustapha

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room is dirty they had to change the bed sheets after asking the front desk want stay in this hotel again at any cost
Stayed 1 night in Mar 2024

6/10 Okay

Angelos

Liked: Cleanliness, property conditions & facilities
I was on the 27th floor and I could hear a loud humming noise which at first thought that it was the Air-conditioning. But it turned out that the windows aren't sound proofed. They didn't have towels for me to have a shower on the first night. The 3rd night, power was cut off because the card that I had inserted on the doorway expired. I noticed this at 4am when I went to use the bathroom. I called reception and they wouldn't answer the phone at 4am, I called again and they eventually picked-up offering to send a technician which I rejected as I need to go to sleep. The lifts were stopping at random floors but no one was on the floor to get in. It was extremely annoying pressing the button for the doors to close so the lift to keep going. Even more annoying waiting for the lift to arrive. On the positive side, the hotel is right at the entrance of a Metro station which was convenient for me to go places. And there were a few restaurants and supermarkets near by.
Stayed 3 nights in Jan 2024

6/10 Okay

Junaid

Disliked: Amenities, property conditions & facilities
Hotel at excellent location and great staff but room intererior needs attention and repairing. My room went throught recent renovation but they seem to letting guest in without completing the room renovation. My room has an excellent view but it was too noisy as windows were broken and you can hear wind and cars like you are on the street. Curtains were not installed properly and inner curtain were totally missing in the room. Also curtains were not covering the whole windows so light was coming in the day time. Also entrance was dusty and given sofa had paint spots and etc. With such lovely view, location and good staff if they fixed these small things I would love to stay here again and again.
Stayed 1 night in Jan 2024

10/10 Excellent

Augustine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, very close to the big attractions of Dubai
Stayed 5 nights in Nov 2023

6/10 Okay

Simon Peter

Business traveller
Good location
Stayed 13 nights in Nov 2023

10/10 Excellent

ANTONIO

Stayed 24 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Bad experience
Light went out during the stay, the shower water was not draining, no cot provided when it was stated and requested at the check in. Worn out furniture , specially the sofas.
Stayed 4 nights in Oct 2023

8/10 Good

Arif Mohammed

Very good hotel
Stayed 5 nights in Oct 2023

6/10 Okay

Sadeq

Travelled with family
good
Stayed 3 nights in Oct 2023

4/10 Poor

Walied

Stayed 28 nights in Sep 2023

4/10 Poor

Mohammad, Houston

Disliked: Amenities, property conditions & facilities
Very nice staff. Excellent location. Large size 1BR apartment. Hygiene standards are low and the place is not clean. Old building. Old and rusty bathrooms. TV is very small and the channels are not working, so it’s like another piece of their old peeled furniture. The wallpaper is peeled off and the curtains are dirty. This place makes Motel 6 looks like a luxury place.
Stayed 1 night in Sep 2023

6/10 Okay

Dakhaz

Business traveller, Travelled with partner
Liked: Cleanliness
Good
Stayed 1 night in Aug 2023

4/10 Poor

Hira

Disliked: Cleanliness
very bad services , bellboy does not comes or liston never person at the reception desk and lots of more things
Stayed 7 nights in Jul 2023

2/10 Terrible

Ali

Stayed 1 night in Aug 2023

4/10 Poor

HIRA

Liked: Cleanliness
Rate are better but services are very bad no one pick up call always no one at the reception area for call bellboy takes hours and sometimes no show off even call several time.
Stayed 14 nights in Jul 2023

6/10 Okay

Renato

Travelled with partner
Just ok
Stayed 3 nights in May 2023

2/10 Terrible

Mohammed

Stayed 3 nights in Feb 2023

4/10 Poor

EOS SOLUTIONS .INC

Business traveller
Disliked: Cleanliness
Cockroaches
The room were old and a bit smelly, killed a cockroach on the second day of my stay but they kept appearing in the bathroom and kitchen, i got to change to another room, but it still have some cockroaches and the same problems of the first room. Last time i stay in this hotel.
Stayed 12 nights in Jan 2023

6/10 Okay

Azeem

Stayed 5 nights in Jan 2023

2/10 Terrible

Shubham

Stayed 3 nights in Jan 2023

10/10 Excellent

RAJAN

Travelled with family
Liked: Cleanliness, room comfort
Other than condition of hotel,rest everything is good.
Stayed 3 nights in Jan 2023

2/10 Terrible

Damian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotels in cleanliness, the room was dirty had cockroaches !!!!! and the furniture is old although they clean every day but still dirty the location of the hotel is great, but it is not worth the price at all I wanted to cancel my booking but i didnt have enough time for that my stay was for three nights Never again booking in this hotel

10/10 Excellent

Oscar

2/10 Terrible

Khalid

Travelled with family
Disliked: Room comfort
Very bad and one employee only working and takes to much time and the room smelled very bad
Stayed 1 night in Dec 2022
Response from Emirates Grand on 30 Dec 2022
Dear Khalid,Greetings From Emirates Grand Hotel !!Thank you so much for taking your time to review us and we are sorry to hear that your stay with us didn't go well as we have hoped for. We are very sorry about it and we will make sure that sufficient action has been taken to prevent it from happening again. Please let this not keep you from staying with us again, we look forward to welcome back you again in the near future. Thank you.Thanks & Regards,The ManagementEmirates Grand

4/10 Poor

EARL

Disliked: Property conditions & facilities
Seems like the hotel has been doing renovations, so this pic is a renovated room, but the room I got wasn't this! The washrooms in the rooms aren't renovated at all the shower is the worst this ever! After complaining I did get moved to this room displayed but the washrooms weren't renovated rather dissappointing!

8/10 Good

HAMID, Any city

Liked: Cleanliness, property conditions & facilities
Breakfast was not impressive. Overall things were fine.
Stayed 2 nights in Nov 2022

8/10 Good

Mozher

Travelled with family
Liked: Cleanliness
The location is in the center of Shaikh Zayid Boul. meters away from the Metro station & walking distance to Future Museum, Emirates towers, etc.

6/10 Okay

Tomohide

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Solaiman

Liked: Room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

muhammad

Business traveller
Disliked: Cleanliness, room comfort
WORST WORST Stay IN DUBAI
this was the worst experience in Dubai. Although Hotel location was good but hotel's condition itself was the worst. its a very old n dirty hotel. i have ever seen in my life.i have Paid 900AED for one night and all went in Waste. smelly rooms. Dirty washrooms. Broken floor tiles. No towels. Broken and stained roof. Broken toilet Showers. Tv Dont work properly. AC make so much noise. its very hard to sleep. very uncomfortable bed and pillows. i will not recommend anyone to stay there even it is free. at Night you can see call girls sitting in lobby. it is more like a pick up spot. i have attached some of the picture i got and keep in mind it was their premium room not the standard room All over the WORST Stay in Dubai.
Living room Floor Tiles broken
Dirty Roof Ceiling in Bathroom
Dirty Walls in Washroom
Dirty Toilet Shower Even Broken As well
Stayed 1 night in Oct 2022

8/10 Good

Susenjit Prasad

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located, walkable distance from nearby metro station.. calm & peaceful rooms..
Stayed 4 nights in Sep 2022

8/10 Good

VIJAY KUMAR

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

AHMED

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from EGH on 20 Jul 2022
Dear Mr. Ahmed, Greetings From Emirates Grand Hotel !! Thank you for your superb rating, kindly stay with us again and we look forward to welcome back you again very soon. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

2/10 Terrible

Fouad, Eugene

Business traveller
Disliked: Cleanliness, amenities
The hotel management is not organized
Stayed 1 night in Jan 2022
Response from EGH on 20 Jul 2022
Dear Mr. Fouad, Greetings From Emirates Grand Hotel !! Thank you so much for taking time to review us and we are very sorry to hear that your stay with us didn't go well as we have hoped for. Kindly accept our sincere apologies. Your concern regarding the management is well noted and we will be touch with you to discuss in detail. We are very sorry once again and let this not keep you from staying with us again. Kindly stay with us again and we look forward to welcome back you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

4/10 Poor

Noha

The stay was good and the location of the hotel was perfect but they told me I would receive my deposit back in 2-3 days and it’s been almost 2 weeks and I still have not been refunded!!!!
Stayed 2 nights in May 2022
Response from EGH on 13 Jun 2022
Dear Valuable Guest, Greetings From Emirates Grand Hotel !! Thank you for your feedback and we are glad that you had a great stay with us. Regarding your concern about the payment, we will check with the concerned department and we will get back to you. Kindly accept our sincere apologies for the inconvenience. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The hotel needs to upgrade the washrooms as they r very old !! Lao the hygiene needs looking into !!
Stayed 3 nights in May 2022
Response from EGH on 13 Jun 2022
Dear Valuable Guest, Greetings From Emirates Grand Hotel !! Thank you for taking time to leave us a feedback and we appreciate your constructive feedback. Regarding your concern about the washroom, we have already started the renovation and you could see a considerable changes in the coming days. Kindly stay with us again and we look forward to welcome back you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

6/10 Okay

Sana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Emirates grand hotel has changed since we last stayed there in 2019. We reserved this property thinking it was the old one, but it was across the street from the old one. These probably used to be apartments, and they were in bad shape. Tables were sticky, not cleaned properly. Mold around the bathroom. Shower too small and not enough space for one person to stand. We were there for only two days, so spent the time somehow. But I wouldn’t recommend this property to anyone. Grand stay hotel across the street, which used to be emirates grand hotel, was a much more pleasant experience than this.
Stayed 2 nights in Apr 2022
Response from EGH on 13 Apr 2022
Dear Valuable Guest, Greetings From Emirates Grand Hotel !! Thank you so much for taking time to leave us a your valuable feedback and we appreciate it. We are very sorry to hear that your stay with us didn't go well as we have hoped for, kindly accept our sincere apologies. We always take pride in providing excellent guest service but unfortunately we were not up to our standards this time. Your issue has been kept as high priority and we are working on it and we assure that it will not repeat again. Kindly stay with us again and we look forward to welcome back you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

8/10 Good

Md. Jahirul

place was good.
Stayed 6 nights in Mar 2022
Response from EGH on 21 Mar 2022
Dear Valuable Guest, Greetings from Emirates Grand Hotel !! Thank you so much for taking time to review us and we are glad that you had a pleasant stay with us. Kindly stay with us again and we look forward to welcome you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

6/10 Okay

Khalid

Stayed 6 nights in Mar 2022

10/10 Excellent

Nahida, London

Liked: Cleanliness, amenities, property conditions & facilities
Good, staff are nice
Stayed 2 nights in Mar 2022
Response from EGH on 15 Mar 2022
Dear Valuable Guest, Greetings From Emirates Grand Hotel !! Thank you so much for lovely review, we are glad that you had an amazing stay with us. Kindly stay with us again, we look forward to welcome back you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Though the property is well located and rooms are spacious, the service levels were low. Looks like they were managing with a lean team... broken communication systems and could be a little cleaner.
Stayed 6 nights in Feb 2022
Response from EGH on 6 Mar 2022
Dear Valuable Guest, Greetings From Emirates Grand Hotel !! Thank you so much for taking time to leave us a feedback about your recent stay with us. It seems like some of the things didn't go well as we both have hoped for. Regarding the communication devices, we have already fixed the issue and it is working clearly now. Kindly stay with us again and we will make sure you will have a pleasant stay with us. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

2/10 Terrible

Fouad, Eugene

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk agents had very aggressive Atitude and when I called for the manager he was worse. The TV was not working and the furniture were very old and unclean This hotel needs a lot of renevation
Stayed 3 nights in Jan 2022
Response from EGH on 6 Mar 2022
Dear Mr. Fouad, Greetings From Emirates Grand Hotel !! We are very sorry to hear that you stay with us didn't go well as we have hoped for. Kindly accept our sincere apologies. We have already discussed with our team about your concerns and we assure you that it will not repeat again. kindly stay with us again and we look forward to welcome you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

2/10 Terrible

shihab

Business traveller
Disliked: Room comfort
I will not stay at this hotel in future
Very bad the room sometimes very cold and sometimes very hot Room telephone did not work
Stayed 4 nights in Jan 2022
Response from EGH on 1 Feb 2022
Dear Mr. Shihab, Greetings from Emirates grand Hotel, thank you for taking time to leave us your valuable feedback. We are very sorry to hear that your stay with us didn't go well as we have hoped for. Your concerns have been well noted and our team is working on it. We assure you that it won't repeat again, kindly choose to stay with us again and we look forward welcome back you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel

2/10 Terrible

Jamil

Business traveller
Disliked: Cleanliness, room comfort
Worst hotel ever
Worst hotel ever, bad treatment, bad staff, non-professional, very very old Furniture, dirty, dusty, no phone to communicate with reception unless you go in person and long queue, very very bad rooms and they treat hotels.com clients in very bad manner
Stayed 4 nights in Jan 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Bad stay
It was really bad stay, the hotel furniture was so old, the sheets dont look good condition and staff are not up to the standards
Stayed 3 nights in Jan 2022

10/10 Excellent

Kwong Fat

Stayed 8 nights in Nov 2021

2/10 Terrible

Jacob

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I didn’t like much. The day to day cleaning of the room was fine. The bathroom cracks and corners were filthy. Whole place smelt like curry. I love a curry but not every day smell. Tv picture was dreadful. Some of receptionist were terrible. Phone didn’t work. Room service took 3 hours to drop me a bottle of water and a pepsi
Stayed 7 nights in Oct 2021
Response from EGHA on 9 Nov 2021
Dear Mr. Jacob, Greetings from Emirates Grand Hotel Apartments !! First of all, thank you so much for taking time to leave us feedback. We are very sorry to hear that your stay with us didn't go well. Kindly accept our sincere apologies and we assure you that it will not repeat again. Your concerns are well noted and our team is working on it. Please get in touch with us on guestrelations@emiratesgrandhotel.com, as we would like to discuss more about it because it indeed helps us to improve our service. We are sorry once again, please stay with us again and we look forward to welcome you again in the near future. Thank you. Thanks & Regards, The Management Emirates Grand Hotel Apartments.

4/10 Poor

Gino Hector M.

Business traveller
Disliked: Amenities, property conditions & facilities
This building needs renovation and a new management. I would not advise to stay in this place
Stayed 2 nights in Nov 2021

2/10 Terrible

Jordi

Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2021