Exterior

Reviews of SureStay Plus Hotel by Best Western Drumheller

2.5 out of 5
SureStay Plus Hotel by Best Western Drumheller
800-680 2nd Street SE, Drumheller, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 867 reviews" "
Rating 8 - Good. 312 out of 867 reviews" "
Rating 6 - Okay. 110 out of 867 reviews" "
Rating 4 - Poor. 56 out of 867 reviews" "
Rating 2 - Terrible. 24 out of 867 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near fast food outlets. Clean accommodations. Excellent knowledgeable front desk staff
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Thank you for sharing your positive experience regarding your recent stay with us. It's good to hear that you appreciated our excellent location, clean accommodations, and knowledgeable front desk staff.Remarks like this motivate our team to continue providing exceptional service to all our guests. Thank you once again for choosing our hotel. We look forward to welcoming you back in the future

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept, very clean. Everything you could need was a short walk or short drive away. Breakfast was very good. Could use extra blankets in the room.
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Thank you for your wonderful feedback about your recent stay with us. It's great to hear that you found our property well-kept and very clean, and that you enjoyed our breakfast offerings.Your suggestion about having extra blankets in the room is much appreciated. We strive to make every stay as comfortable as possible, and we will certainly take your feedback into consideration to improve our services.Thank you once again for choosing our hotel. I look forward to welcoming you back in the future.

8/10 Good

Gurjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good. Loved it!!! Staff was super nice
Stayed 1 night in May 2024
Response from SureStay Plus Hotel by Best Western Canalta on 14 May 2024
Thank you for taking the time to share your experience. We’re thrilled to hear that you loved our breakfast and found our staff to be super nice.Your kind words mean a lot to us, and we’re glad we could contribute to making your stay enjoyable. If there’s anything we can do to make your next visit even better, please let us know.We look forward to welcoming you back soon!

6/10 Okay

Cindy

Travelled with family
The hotel is tired and could use an update. Everything was clean but looked dingy due to wall and carpet colours. A splash of lighter paint would do wonders. The pool was closed for maintenance - though we didn’t know that until we saw the sign on the door when went to use it, despite being told the pool hours on check-in. The hot tub was open and it was probably 104/105°F. Too hot!! Vending machines only take cash (coins), and there’s no ATM, so if you need a snack/drink and don’t have cash, you’ll need to go across the parking lot to the gas station or to one of the fast food joints nearby. The bed was comfy, and the pillows were good. Nice to have a keurig machine, mini fridge, and microwave in the room. The breakfast was outstanding! It’s noted on the website as a “continental” breakfast, but it’s far more than that! Lots of options, hot and cold, and all very good. Good coffee aa well, and interesting teas. Besides the dining room, there’s a nice patio for having breakfast outside when the weather is good.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I truly appreciate your detailed comments, as they provide us with valuable insights into areas where we can improve and areas where we are succeeding.I'm sorry for any discomfort caused by the temperature of the hot tub and the inconvenience of the vending machines only accepting cash. We will explore options to address these issues and enhance the overall guest experience.On a positive note, I'm thrilled to hear that you found the bed comfortable, the amenities in the room satisfactory, and that you enjoyed our breakfast offerings. We take pride in providing a variety of options to cater to all our guests' preferences.

10/10 Excellent

Melony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly! They had a playpen and a highchair that we cpuld use and the pool and waterslide were great! The staff were so friendly and helpful.
Stayed 2 nights in May 2024
Response from SureStay Plus Hotel by Best Western Canalta on 13 May 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your positive experience with us.We're thrilled to hear that you and your family had a wonderful stay and that our hotel met your needs for a kid-friendly environment. It's great to know that you appreciated the amenities we offer, such as the playpen and highchair, as well as the pool and waterslide. We're also delighted that our staff contributed to making your stay enjoyable with their friendly and helpful service.Your feedback is truly appreciated, and we look forward to welcoming you and your family back for another memorable stay in the future.

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a motel prior. It was okay for one night. There was a lot of people for breakfast, felt sorry for the staff trying to keep up. They were great.
Stayed 1 night in May 2024
Response from SureStay Plus Hotel by Best Western Canalta on 13 May 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your feedback with us.We're pleased to hear that you found our hotel suitable for your one-night stay. We appreciate your understanding regarding the busy breakfast period and the efforts of our staff to accommodate all guests. Your kind words will be shared with our team, as they work hard to ensure that every guest has a pleasant experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Sure Plus twice in the last year! Both time we have had a great experience. Friendly staff, comfortable beds, clean rooms, the pool and water slide is awesome for kids and teens. Their breakfast is great compared to most hotels we have stayed at. Two thumbs up. Will definitely keep coming back here.
Stayed 1 night in Apr 2024
Response from GM on 10 May 2024
We are honoured to have had the pleasure of hosting you on two separate occasions over the past year.Providing friendly service, comfortable accommodations, and a clean and enjoyable environment for our guests are our top priorities, and we are thrilled that we could meet your expectations in these areas.I'm delighted to know that you and your family enjoyed our pool and water slide facilities, as well as our breakfast offerings. Your positive comments mean the world to us, and we are grateful for your two thumbs up!I sincerely appreciate your continued patronage and loyalty to our hotel. It is guests like you who make our job so rewarding, and we cannot wait to welcome you back for many more enjoyable stays in the future.If there is anything else we can do to enhance your experience or if you have any special requests for your next visit, please do not hesitate to reach out to us.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, clean room, nice breakfast
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you had a great check-in experience, found your room to be clean, and enjoyed our breakfast offerings.Ensuring that our guests have a seamless check-in process, comfortable accommodations, and delicious breakfast options is our top priority, and we are thrilled that we could meet your expectations in these areas.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Qinguang

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you found our hotel to be clean during your visit.Your satisfaction is our top priority, and we are thrilled that our efforts to maintain a clean and comfortable environment have met your expectations.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly staff.
Stayed 1 night in May 2024
Response from SureStay Plus Hotel by Best Western Canalta on 5 May 2024
Thank you for choosing SureStay Plus Hotel by Best Western Canalta for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a wonderful experience with us.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are thrilled that we were able to meet and exceed your expectations. Your kind words are truly appreciated, and they motivate us to continue delivering outstanding service to all our guests.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This property was high for the condition and quality. I found the staff to be excesingly pleasant and helpfull however i had to wait an hour to check in and about an hour to get breakfast however this was mostly due to the event taking place in the town so there was definitly some latitude given considering the shear number of patrons. I still contend that the price was to high.
Stayed 1 night in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your feedback with us.We are pleased to hear that you found our staff exceedingly pleasant and helpful during your stay. However, we apologize for any inconvenience you experienced with the check-in and breakfast wait times. We understand that these delays were largely due to the event taking place in town, which attracted a high number of patrons. Please know that we strive to provide efficient service to all our guests, and we appreciate your understanding during this busy period.We regret to hear that you felt the price was too high for the condition and quality of our property. We continuously review our pricing to ensure it reflects the value of our accommodations and services. Your feedback is important to us, and we will take it into consideration as we work to improve our offerings.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

Norma

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was good.
Stayed 1 night in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, staff & service
It was a hotel. Nothing special
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are important to us as we continuously strive to improve our services and offerings.I'm sorry to hear that your experience with us was not as exceptional as we aim for it to be. I understand that you found our hotel to be nothing special, and we apologize if we fell short of meeting your expectations during your stay.I hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Administration so-so, did not prepare for the larger than usual number of guests.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are invaluable to us as we continuously strive to improve our services and offerings.We're pleased to hear that you found our staff to be very friendly. Providing exceptional service and creating a welcoming atmosphere for our guests is important to us, and we're glad that our staff met your expectations in this regard.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only "complaint" is tv isnt hdmi so quality is meh, fridge wasnt plugged in and took until we left to get cool and the microwave is auper outdated. All pretty minor and overall we had a great stay!:)
Stayed 2 nights in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 28 Apr 2024
Thank you for taking the time to share your experience at SureStay Plus Hotel by Best Western Canalta! We're thrilled to hear that you had a great stay overall.Our team works hard to create a welcoming and positive atmosphere for our guests, and it's always gratifying to receive feedback that reflects their efforts. We take pride in providing a decent breakfast to start your day on a positive note.We appreciate your feedback regarding the TV, fridge, and microwave. Your comments help us identify areas where we can improve, and we apologize for any inconvenience these issues may have caused during your stay.We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Marija

Stayed 2 nights in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 12 May 2024
Thank you for choosing to stay with us at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us such a positive review!We're thrilled to hear that you had a fantastic experience during your stay. Our team works hard to ensure that every guest feels welcome and comfortable, so it's wonderful to hear that our efforts are appreciated.If your travels bring you back to the area, we would be honored to host you again at our hotel. Please don't hesitate to reach out if you need anything at all during your next visit.

2/10 Terrible

Destini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
I'm sorry our hotel did not meet your expectations, if there is anything specific you'd like to discuss, please feel free to give us a call.

6/10 Okay

Lindsay

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Excellent

Sidney

Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Thank you for staying with us, I'm glad to see you enjoyed your stay and we hope to see you again soon.

8/10 Good

Sidney

Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for the perfect rating, see you again next time.

10/10 Excellent

Lorenzo

Stayed 1 night in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 30 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Amelia

Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for rating our hotel, we're looking forward to see you again next time.

8/10 Good

Andrea

Stayed 2 nights in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 28 Apr 2024
Thank you for choosing SureStay Plus Hotel by Best Western Canalta for your recent stay, and for taking the time to share your feedback with us!We're delighted to hear that you had a positive experience overall during your time with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your stay. We take great pride in providing comfortable accommodations and excellent service to all our guests.Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. If there are any specific areas where you believe we can further elevate our services, please don't hesitate to let us know. Your insights help us to better understand the needs and preferences of our guests, and we're committed to making any necessary adjustments to ensure that future stays exceed your expectations.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!

10/10 Excellent

Marcel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location Breakfast in morning
Stayed 1 night in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on 4 Apr 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us a positive review. We are delighted to hear that you enjoyed our great location and our breakfast offerings.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place served its purpose of a one night stop. Breakfast was free and was more than adequate to start your day. Staff was friendly. The rate could be cheaper, by 50 dollars I feel.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you, I'm glad to hear that our hotel served its purpose as a one-night stop for you and that you found our complimentary breakfast to be more than adequate to start your day. Additionally, we appreciate your kind words about our friendly staff members.Regarding the rate, we understand your concern, and we appreciate your feedback. We continuously review our pricing to ensure that we offer competitive rates while maintaining the quality of our services and facilities. We will certainly take your feedback into consideration as we evaluate our pricing structure moving forward.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another comfortable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Good

Earline- Caribbean tune

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was wonderful. All was very good. Every concern was met with urgency. Breakfast could do with some more variety. "Fluffy pancakes, a requirement for my crew." The girls had a blast in the pool... thank you. More smiles please but thanks for that lovely smile at the end of our conversation at check out. This property is indeed referral worthy. Once again thank you 😊
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We greatly appreciate your insights as they help us understand what we are doing well and where we can make improvements to enhance your experience.We're delighted to hear that your check-in experience was wonderful and that overall, your stay with us was very good. It's also encouraging to know that our team addressed your concerns with urgency, as guest satisfaction is our top priority.Regarding breakfast, we appreciate your feedback about the variety and the request for our pancakes to be more fluffy. Your input is invaluable, and we will certainly consider ways to enhance our breakfast offerings to better meet the preferences of our guests.We're thrilled to hear that the girls had a blast in the pool! Creating memorable experiences for our guests is what we strive for, and it's heartening to know that we succeeded in doing so during your stay.We appreciate your feedback about smiles and are glad to hear that you found our team members to be friendly. We will continue to strive to provide warm and welcoming service to all our guests.Thank you once again for your valuable feedback and for considering our property referral worthy. We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Good

James

Stayed 1 night in Mar 2024
Response from SureStay Plus Hotel by Best Western Canalta on 31 Mar 2024
Dear [Reviewer's Name],Thank you for choosing to stay at SureStay Plus Hotel by Best Western and for taking the time to leave us your feedback. We appreciate your honesty and are glad to hear that you had an overall positive experience during your stay.At SureStay Plus, we are committed to providing exceptional service and comfort to all of our guests, and we regret if there were any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.If there are any specific areas where you feel we can make enhancements or if there was anything we could have done differently to earn a higher rating from you, please do not hesitate to let us know. We are always eager to listen to our guests' suggestions and ensure that every stay with us is as enjoyable as possible.Thank you once again for your feedback and for choosing SureStay Plus Hotel by Best Western. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Allyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. Clean rooms, pool was great! Breakfast was more than a continental!
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on 25 Feb 2024
Thank you for taking the time to share your positive experience at SureStay Plus Hotel by Best Western Canalta. We are delighted to hear that you enjoyed your stay and found our hotel to be a great spot with clean rooms, a great pool, and a breakfast that exceeded your expectations.Your feedback is truly appreciated and will be shared with our team. We are glad that we could contribute to making your stay enjoyable.We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

8/10 Good

Benjamin

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
I'm glad you enjoyed your stay at our hotel. Our team prides itself on making memorable experiences. If there is any additional comments or suggestions you'd like to make, please feel free to give us a call.

6/10 Okay

Peter

Travelled with family
Disliked: Amenities
It’s fine, average.
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on 19 Feb 2024
Thank you for sharing your feedback on your stay at SureStay Plus Hotel by Best Western Canalta. We appreciate your honesty and will use your comments to continually improve our services and facilities. If there are any specific areas you believe we could enhance, we'd love to hear more details so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but very clean. The staff were exceptional and so friendly, and really made this stay amazing. They gave us numerous suggestions for sight seeing and gave our son a colouring sheet at breakfast. The continental breakfast is one of the best I’ve ever had, with tons of hot food options. The pool is amazing and our son had so much fun, we’ll definitely stay here again on our next visit.
Stayed 2 nights in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on 18 Feb 2024
Thank you for taking the time to share your positive experience at the SureStay Plus Hotel by Best Western Canalta. We are thrilled to hear that you had an enjoyable stay and appreciate your kind words.It's fantastic to know that our staff went above and beyond to make your stay memorable. Providing exceptional service and creating a friendly atmosphere for our guests is our top priority, and we're delighted that their efforts contributed to your positive experience.We're also pleased that you found our suggestions for sightseeing helpful and that your son enjoyed the colouring sheet at breakfast. We aim to provide a family-friendly environment, and it warms our hearts to hear that your son had a great time in the pool.Your compliments about our continental breakfast and the variety of hot food options are truly appreciated. We're glad we could contribute to a positive start to your day.We look forward to welcoming you and your family back to our hotel on your next visit. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. Thank you for choosing SureStay Plus Hotel by Best Western Canalta, and we can't wait to host you again.

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on 6 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your kind words about our facilities and services. It is always encouraging to receive positive feedback from our guests, and we will be sure to pass along your compliments to our team members.Your feedback helps us to identify areas where we can enhance our guests' experiences and make necessary improvements.We look forward to welcoming you back to our hotel in the future and providing you with another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Dalyce

Liked: Cleanliness, staff & service, property conditions & facilities
It’s old
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on 4 Feb 2024
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience and gave us a 5/5 rating.We appreciate your honesty regarding the age of our building. While we cherish the historic charm of our property, we are continuously striving to bring new life into our building. Please know that your feedback is invaluable, and it helps us to continually improve our services.We hope that despite the age of the building, you found the accommodations comfortable and the service exceptional. We truly value your patronage and look forward to welcoming you back on your next visit.If there's anything specific you believe would enhance the guest experience in relation to the building, we'd love to hear more about your thoughts.Thank you once again for choosing to stay with us and for sharing your positive experience.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our 4 year old for his birthday and he was very happy with the pool. The staff are amazing and very friendly. The breakfast is really good worg lots of options and a fresh pancake maker. I will be staying here again!
Response from GM on 16 Jan 2024
Happy birthday to your little one! I'm delighted to hear that the pool brought smiles to your 4-year-old's birthday celebration!Yes, they are amazing and friendly staff. It's fantastic to know that you'll be staying with us again - can't wait to welcome you back for more memorable moments!If there's anything special you'd like for the next stay, feel free to let us know.Until then, wishing you and your family endless joy and wonderful travels.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious rooms, pool and hot tubs and waterslides were great.
Stayed 1 night in Jan 2024
Response from SureStay Plus Hotel Drumheller on 9 Jan 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We're thrilled to hear that you had a fantastic experience during your recent visit.It's delightful to know that you found our rooms spacious and comfortable. We're pleased that you enjoyed our pool, hot tubs, and waterslides. We strive to provide enjoyable amenities for our guests, and we're thrilled that you had a great time taking advantage of these offerings.Your kind words mean a lot to us, and we're grateful for your appreciation. Should your travels bring you back to our area, we'd be honored to welcome you back for another wonderful stay.

6/10 Okay

James

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from GM on 1 Jan 2024
Thank you for sharing your feedback. Your satisfaction is our top priority, and we'd love to know more about your experience to see how we can make things better for your next visit. If there are specific areas where we can improve or if you have any suggestions, please feel free to share.We're here to ensure your next stay goes above and beyond to become truly fantastic. Looking forward to your insights!

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SureStay Plus Hotel by Best Western Canalta on 7 Feb 2024
Thank you for taking the time to leave us a fantastic review of your recent stay at SureStay Plus Hotel by Best Western Canalta. We're thrilled to learn that you had such a positive experience with us!Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations during your time with us. We're glad to hear that you enjoyed your overall stay and that our services and amenities contributed to making your visit memorable.If there's anything specific you particularly enjoyed or any areas where you think we could further improve to earn that perfect mark, please don't hesitate to share your feedback with us. We're always striving to enhance our guests' experiences, and your input is invaluable in that regard.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 Excellent

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at front desk. Very quick and helpful.
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
I'm delighted to hear that you had a positive experience with our front desk team. Quick and helpful service is what we strive for, and I'm glad we hit the mark for you.If there's anything else you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to reach out. We can't wait to welcome you back for another seamless and enjoyable stay!

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
A huge thank you for your stellar rating! While your feedback is brief, your perfect score speaks volumes, and we truly appreciate your support.If there's ever anything specific you'd like to share or any way we can make your next stay even more exceptional, feel free to reach out. We're here to ensure each visit is as flawless as the last.Looking forward to hosting you again for another seamless stay.

4/10 Poor

Rami

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating fan was really noisy, making it hard to sleep. The room is really vintage & old
Stayed 1 night in Nov 2023
Response from GM on 28 Dec 2023
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience caused by our fan.We understand the importance of a comfortable and quiet environment for our guests, and we regret that we fell short of providing this for you. Your comments about the vintage feel of the room are duly noted, and we appreciate your honesty.Please be assured that we will address the fan issue to ensure that it is promptly resolved, and we will also consider your comments about the room's ambience as we plan for future improvements.If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more enjoyable and restful stay

8/10 Good

Nelson Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SureStay Plus Drumheller on 19 Dec 2023
It's wonderful to hear that you had a positive experience at SureStay Plus Hotels by Best Western! Thank you for taking the time to share your feedback.Your four out of five-star review speaks highly of your satisfaction during your stay. If there are specific aspects that stood out and contributed to your enjoyable experience—whether it was the service, amenities, cleanliness, or any other factor—your insights could be immensely helpful for future guests considering this hotel.Your positive feedback not only acknowledges the efforts of the hotel staff but also provides valuable information for others looking for a great place to stay.Should you have any suggestions or further comments that could enhance the experience at SureStay Plus Hotels by Best Western, your input is always appreciated. Your contribution assists the hotel in maintaining and improving the quality of service they provide to their guests.Thank you again for choosing SureStay Plus Hotels by Best Western, and we hope to welcome you back for another fantastic stay in the future!

2/10 Terrible

Jesse

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on 19 Dec 2023
I'm sorry to hear about your experience at SureStay Plus Hotels by Best Western. Your feedback is valuable, and I understand that your stay did not meet your expectations.To address your concerns, it would be helpful to know more details about the specific issues you encountered during your stay. Whether it was related to cleanliness, service, amenities, or any other aspect, your feedback helps in improving the quality of service for future guests.SureStay Plus usually strives to provide a comfortable and pleasant experience for their guests, and I'm sure they would want to look into the matter further to rectify any shortcomings.Your feedback matters, and it helps us continually improve their services. Thank you for sharing your experience, and I hope your next accommodation choice exceeds your expectations.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on 19 Dec 2023
Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience while staying with us at SureStay Plus Hotels by Best Western. Your feedback is greatly appreciated and serves as a valuable endorsement for us. We're delighted that we could meet or exceed your expectations.At SureStay Plus Hotels, we strive to provide the best possible experience for our customers, and it's rewarding to know that our efforts have resonated with you. If you ever have any further feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and enhance our offerings.Once again, thank you for your kind words. We look forward to serving you again in the future and maintaining the high standards that have earned us your 5-star rating.

8/10 Good

BENJAMIN

Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on 19 Dec 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience with our product/service. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

10/10 Excellent

Janelle

Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
A big thank you for your stellar rating! Your silence speaks volumes, and we're thrilled to know your stay was top-notch.If there's ever anything you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to drop me a line. We're here to ensure each visit is a perfect 10!Looking forward to welcoming you back for more seamless stays.

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issue was the door was hard to open it was a bit sticky and you had to go in the inside door first in order to access the outside.. very minor as the customer service was exceptional and continental breakfast was the best I have ever had in all my travels. The beds and pillows are so cozy and soft made for a great sleep! Highly recommend this wonderful Hotel!
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thanks a million for your awesome feedback! I'm delighted to hear that your stay was a hit, despite that tricky door dance. We'll oil up those hinges and make sure the entrance is as smooth as your cozy, soft beds.And wow, your shout-out to our customer service and continental breakfast made our day! We're thrilled to have hit the mark on both fronts. Your recommendation means the world to us, and we can't wait to welcome you back for another round of comfy beds, dreamy pillows, and the best breakfast in town. Until then, happy travels, and thanks for making us a part of your journey!If there's anything specific you'd love to see at the breakfast spread next time, let me know—I'm all ears!Best regards,

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager wrote a personal Christmas greeting to each guest which was very surprising and impressive!! Definitely an extra effort that meant a lot.
Stayed 1 night in Dec 2023
Response from SureStay Plus by Best Western Drumheller on 10 Dec 2023
Thank you so much for sharing your experience with us! We're thrilled to hear that our personalized Christmas greetings made your stay extra special. It's always our goal to go above and beyond for our guests, and we're delighted that our effort was appreciated. We hope to welcome you back soon for another memorable stay!

8/10 Good

brett

Stayed 1 night in Dec 2023
Response from SureStay Plus by Best Western Drumheller on 5 Dec 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience while staying with us at SureStay Plus by Best Western. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Nov 2023
Response from SureStay Drumheller on 28 Nov 2023
Thank you so much for taking the time to share your experience at our hotel and for the fantastic rating! We are thrilled to learn that you enjoyed your stay with us.Your feedback means a lot to us, and we're delighted to hear that our accommodations and services met your expectations. We strive to provide our guests with a memorable and comfortable experience, and we're glad we could achieve that during your visit.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you might have to further enhance our services, we would greatly appreciate hearing them. Your insights are valuable in helping us continue to improve and cater to our guests' needs.Once again, thank you for choosing our hotel. We look forward to welcoming you back for another exceptional stay in the future!