Breakfast and dinner served, international cuisine

Reviews of INNSiDE by Meliá Dresden

4 out of 5
INNSiDE by Meliá Dresden
Salzgasse 4, Dresden, SN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 47 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANDREW

I stayed here for two days and I enjoyed it. The location is great—directly in the middle of Altstadt and within walking distance to many attractions and public transportation. The mattresses were a little firm but some people prefer that. I would stay here again.
Stayed 2 nights in May 2024
Response from hre INNSiDER / Front Office Agent on 19 May 2024
Dear Andrew, Thank you for taking the time to review your stay.We are glad that our location was just what you were looking for, however, we regret that you were not fully satisfied with your stay.Our challenge is to make sure that we suit all our guests' tastes; our beds are of high quality, but it is not always possible to get this completely right for everyone.However, we value your feedback, and be assured that your comments have been noted.We are looking forward to welcoming you again. All the best!Ihre INNSiDER / Your INNSiDERs, Front Office Agent

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk around the tourist area
Stayed 3 nights in Mar 2024
Response from Your INNSiDER´s, Front Office Agent on 19 Mar 2024
Dear Mireille,Thank you for taking the time to share your feedback.We are delighted to know our location was ideal for you.Moreover, we welcome your kind mention of our team members and are pleased they helped make your stay memorable.All of the team hope that we may be able to see you again in the future. Kindest regards,Your INNSiDERs, Front Office Agent

10/10 Excellent

Mihai-Cristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from INNSiDER on 10 Mar 2024
Dear Mihai-Cristian,Thank you for the positive feedback! I'm glad to hear that you had a great experience at the hotel. If you have any specific highlights or if there's anything you'd like to share about your stay, feel free to let me know. I'm here to assist you with any questions or information you may need.Regards from Dresden

8/10 Good

Theodora

Stayed 4 nights in Jan 2024

10/10 Excellent

J

Stayed 1 night in Jan 2024

8/10 Good

Emmanuelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra bed was way too uncomfortable
Stayed 5 nights in Dec 2023
Response from Your INNSiDER´s on 14 Jan 2024
Dear Emmanuelle,Thank you for taking the time to share your experience.We're delighted to hear that you found our room cleanliness, hotel condition, service, and room amenities to be exceptional. Our team takes great pride in maintaining a high standard across our facilities. We're sorry to hear that the extra bed did not meet your expectations. We strive to provide comfortable accommodations for all our guests, and we take your feedback seriously.All of the team hope that we may be able to see you again in the future. Kindest regards,Your INNSiDERs

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. The hotel was a walking distance to everything
Stayed 1 night in Dec 2023
Response from Your INNSiDER´s on 24 Dec 2023
Dear Darya, thank you for taking the time to share your experience at our hotel.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We are also pleased to know that you found our location ideal for your requirements.We hope to see you again soon, Kind regards,Your INNSiDERs

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
Loved the location of hotel. Just walk in any direction and you will find history all around. Staff, room and breakfast were all outstanding.
Stayed 2 nights in Nov 2023
Response from Your INNSiDER´s on 11 Dec 2023
Dear Guest,Thank you for taking the time to review your recent stay.We're thrilled that our prime location served as a perfect base for you to explore the surrounding historical treasures. It's wonderful to hear that our staff made a great impression and that your accommodations met your expectations for comfort and cleanliness. Our team is dedicated to providing outstanding service, and your acknowledgment is truly appreciated. Rest assured that our commitment to maintaining the hotel's condition and the quality of our rooms is unwavering, ensuring that every stay with us is enjoyable.We look forward to seeing you again in the future.Kind regards,Your INNSiDERs

10/10 Excellent

Stephen, Ridgefield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with staff always read to assist located close the the major historic sites and Christmas markets in Dresden
Stayed 2 nights in Nov 2023
Response from Your INNSiDER´s on 11 Dec 2023
Dear Stephen,Thank you for this review.It's wonderful to know that our prime location added to the convenience of your visit to Dresden's historic sites and festive markets. Our team is delighted that you recognized their efforts to provide outstanding service. The high standards of cleanliness in our rooms and the quality of our amenities are aspects we take great pride in, and your satisfaction in these areas is incredibly gratifying to us.We look forward to seeing you again. Best wishes,Your INNSiDERs

8/10 Good

sima

Location
Stayed 1 night in Nov 2023
Response from Your INNSiDER´s on 11 Dec 2023
Dear Sima,Thank you for this kind feedback concerning your visit.It seems that your review was inadvertently left incomplete. Should you wish to provide more detailed feedback, we would be more than willing to hear your thoughts to ensure we continue to deliver the exceptional service we strive for.We look forward to welcoming you back on a future occasion. Best wishes,Your INNSiDERs

10/10 Excellent

James

Stayed 2 nights in Nov 2023

6/10 Okay

Sigurdur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ewa

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel,cleaning service needs improvement
Amazing hotel, beautifully done. Cleaner of our room was lazy and didn’t clean the bedside tables, on one there were spots of coffee and between the other and the bed was dirty cup that was missing from the mini bar. The restaurant is outstanding! Both food and staff!
Stayed 2 nights in Oct 2023
Response from Your INNSiDER´s on 30 Oct 2023
Dear Ewa,Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel amazing and beautifully designed. It's great to know that you enjoyed our outstanding VEN restaurant and the service provided by our staff.We apologize for the inconvenience you experienced with the cleanliness of your room. We take pride in maintaining a high standard of cleanliness, and it seems we fell short in this instance. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it does not happen again.All of the team hope that we may be able to see you again in the future. Kindest regards,Your INNSiDERs

8/10 Good

Anke Carina

Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Heinz

Stayed 1 night in Sep 2023

10/10 Excellent

andreas

Stayed 2 nights in Sep 2023

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very short walk to the main Square yet not in the middle of Everything. Staff very courteous and responsive to our meeds. The Apartment (room) was very clean, spacious and quiet.
Stayed 1 night in Sep 2023
Response from Your INNSiDER´s on 18 Sept 2023
Dear Helen,Thank you for your kind review.We are delighted to hear that you appreciated our convenient location, close to the main square and iconic attractions. It's also great to know that our team was courteous and responsive to your needs, as we always strive to provide excellent service to our guests. Lastly, we're pleased that you found your apartment clean, spacious, and quiet, ensuring a comfortable stay.Thank you again; we hope to welcome you back soon.Kind regards,Your INNSiDERs

10/10 Excellent

Young Kook

Stayed 2 nights in Sep 2023

6/10 Okay

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Magnolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the AC worked wonderfully as it had beefed hot during our visit.
Stayed 1 night in Aug 2023
Response from Your INNSiDER´s on 18 Sept 2023
Dear Magnolia,Thank you for this kind review about your recent visit.We are delighted to hear that you found the room clean and appreciated the efficient air conditioning during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests.We appreciate your feedback on the room amenities and will continue to work on improving our offerings. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back in the future.We look forward to welcoming you back on a future visit.Kind regards,Your INNSiDERs

10/10 Excellent

Emmanuelle

Stayed 4 nights in Aug 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and spacious rooms
Stayed 1 night in Aug 2023
Response from Ihre INNSiDER, Front Office Agent on 26 Aug 2023
Dear Luis,Thank you for your kind feedback.We are delighted to hear that you found our hotel clean and the rooms spacious. Our dedicated housekeeping team works diligently to maintain a high level of cleanliness throughout the property, and we are glad that their efforts met your expectations. Additionally, we take pride in providing comfortable and well-appointed rooms for our guests to enjoy during their stay.We truly appreciate your kind words about our service and room amenities, and we hope that your overall experience was memorable. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.We hope that you will stay with us again many more times in the future. Best wishes,Ihre INNSiDER / Your INNSiDERs, Front Office Agent

10/10 Excellent

QINGHUA

Stayed 1 night in Aug 2023

10/10 Excellent

Shlomi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at the center of Dresden, room was clean, breakfast is nice. the location is perfect a lot of shopping and dining option only 5 minutes walk ( dining option are even less the 5 minutes)
Stayed 3 nights in Aug 2023
Response from Your INNSiDER´s Front Office Agent on 26 Aug 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our hotel to be clean and well-located, with a variety of shopping and dining options within a short walking distance. It's great to know that you enjoyed our breakfast offerings as well. Our team is dedicated to providing excellent service, and we appreciate your recognition of their efforts.We look forward to welcoming you back. Best wishes,Ihre INNSiDER / Your INNSiDERs, Front Office Agent

10/10 Excellent

juha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Roni, Ashdod

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect..thanks
Stayed 3 nights in Jul 2023
Response from Ihre INNSiDER / Your INNSiDER´s, Front Office Agen on 4 Aug 2023
Dear Roni,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Ihre INNSiDER / Your INNSiDERs, Front Office Agent

4/10 Poor

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Misleading emails
Booked this hotel specifically because I needed an EV charger and they advertise having available Tesla Destination Chargers on-site. Once I booked the room, I got 3 different emails. The email said is that they have the chargers. It also says that they do not allow parking reservations. Looking back, I think that I should have followed up with a phone call since their email also says it hasn't been updated since 5 Jan 2022 (booking was for the week of 19 Jul 2023). When I arrived to the hotel, I was told that all the charger spots were taken and they asked why I didn't call ahead to reserve a spot. Clearly, their automated emails are completely incorrect and mislead customers on what they should expect. First impressions are important and they made a horrible one. As for the rest of the stay, the rooms were nice and clean, the bed was great in my opinion, and everything was silent. If my experience hadn't been ruined upfront, this could easily be a 5-star review.
Stayed 2 nights in Jul 2023
Response from Ihre INNSiDER / Your INNSiDER´s, Front Office Agen on 4 Aug 2023
Dear Robin,Thanks for taking the time to share your views of your stay at our hotel.We are glad to hear that you found our rooms to be nice, clean, and comfortable, and that you appreciated the quiet atmosphere. However, we apologize for the confusion regarding the EV charger reservation. We understand how important it is for our guests to have access to charging facilities, and we will make sure to review our communication process to avoid any future misunderstandings. We appreciate your feedback and will use it to improve our services.We hope to have the opportunity to welcome you back on a future occasion to convince you about us and to leave a better impression. Kindest regards,Ihre INNSiDER / Your INNSiDERs, Front Office Agent

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I was in Dresden for three days on a tourist trip and I had a fantastic stay at this hotel. The hotel is brand new and very comfortable. I had a large room with all the comfort including tea and coffee making facilities. My friend was staying in another room and was equally happy. The breakfast was amazing, and all the staff was competent and friendly. I can’t recommend this hotel enough, especially as it stands only minutes walk from all the museums and attractions of Dresden.
Stayed 2 nights in Jul 2023
Response from Your INNSiDER´s on 29 Jul 2023
Dear Caroline, Thank you very much for your kind review.We appreciate your appreciation of our high standards and quality services, it is very rewarding for our team to receive a message of satisfaction from a recent guest.We are very pleased you were able to make the most of our tasty breakfast options, an ideal way to help start the day.It would be our pleasure to have you return on another occasion. Very best wishes from Dresden,Your INNSiDERs

10/10 Excellent

Sylas

Stayed 1 night in Jul 2023

10/10 Excellent

duane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay and area
Stayed 1 night in Jul 2023
Response from Your INNSiDER´s on 8 Jul 2023
Dear Guest,Thank you for taking the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Your INNSiDERs

8/10 Good

armando, mexicali

Liked: Cleanliness, staff & service, property conditions & facilities
falta botella de agua (cortesia)
Stayed 2 nights in Jun 2023
Response from Your INNSiDER´s on 8 Jul 2023
Dear Armando, Thank you for your review.We are delighted you enjoyed your stay with us and appreciate your kind mention of our team's service; we do our best to ensure that every guest has the best experience possible.Rest assured, we have noted your comment for consideration.We hope to be able to welcome you again.Best regards,Your INNSiDERs

10/10 Excellent

Fred

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 3 nights in Jun 2023

10/10 Excellent

Tzong-Lin

Stayed 1 night in Jun 2023

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023

10/10 Excellent

Isabelle

Stayed 3 nights in May 2023

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Good location and spacious room and excellent breakfast. The WiFi was really bad. One elevator was broken for my whole stay (4 nights).
Stayed 4 nights in May 2023
Response from Your INNSiDER´s on 9 Jun 2023
Dear Eduardo,Please accept our thanks for taking the time to review your visit to our hotel.It's a pleasure to know we met your expectations and that our location was just what you were looking for.However, we know that we have taken note of your comment concerning the room and lift and we will certainly be taking this into consideration for future.We hope to welcome you back in the future. Best wishes,Your INNSiDERs

10/10 Excellent

Kellie

Stayed 2 nights in May 2023

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly nice hotel and great beds
Stayed 1 night in May 2023
Response from Your Innsiders on 22 May 2023
Dear José,Thank you for this kind review.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Your Innsiders

10/10 Excellent

DIZHONG, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!Free Minibar!Breakfast is great!
Stayed 2 nights in May 2023
Response from Your INNSiDER´s on 20 May 2023
Dear Zhong,Thank you for this positive feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We would love to have you return in the future.All the best,Your INNSiDERs

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean, convenient hotel. Breakfast was a little disappointing with almost no fresh fruit and coffee service from a machine. Front desk staff was friendly and excellent-I called for laundry service they got it back to me in a few of hours.
Stayed 2 nights in Apr 2023
Response from Your INNSiDER´s on 24 Apr 2023
Dear James, Thank you for taking the time to share your review.We are delighted to hear that you found our hotel modern, clean, and convenient. Moreover, our team takes pride in providing excellent service, and we are glad that our front desk staff was able to assist you with your laundry needs in a timely manner.However, we apologize for any disappointment you experienced with our breakfast selection. We strive to offer a variety of options, including vegetarian, vegan, and gluten-free choices. We appreciate your feedback and will take it into consideration for the future.We look forward to welcoming you back on a future trip.Best regards.Your INNSiDERs

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located near key historical and other attractions, friendly and efficient hotel staff, very clean and new. Would strongly recommend if visiting Dresden.
Stayed 1 night in Apr 2023
Response from Your INNSiDER´s on 13 Apr 2023
Dear Kenneth, Thank you for your review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to welcoming you back. Best wishes,Your INNSiDERs

10/10 Excellent

Roger

Stayed 1 night in Mar 2023
Response from Innside by Melia Dresden Team on 7 May 2023
Lieber Roger, wir danken Ihnen für Ihren Aufenthalt im INNSiDE by Melia Dresden & dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns im Haus hatten & uns diese tolle Bewertung übermitteln. Wir würden uns sehr freuen, Sie bald wieder bei uns in Dresden begrüßen zu dürfen. Bis dahin senden wir Ihnen die besten Grüße! Ihre INNSiDER

10/10 Excellent

Roger

Stayed 5 nights in Mar 2023
Response from Innside by Melia Dresden Team on 7 May 2023
Lieber Roger, wir danken Ihnen für Ihren Aufenthalt im INNSiDE by Melia Dresden & dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns im Haus hatten & uns diese tolle Bewertung übermitteln. Wir würden uns sehr freuen, Sie bald wieder bei uns in Dresden begrüßen zu dürfen. Bis dahin senden wir Ihnen die besten Grüße! Ihre INNSiDER

10/10 Excellent

Marcus

Stayed 2 nights in Mar 2023
Response from Innside by Melia Dresden Team on 7 May 2023
Lieber Marcus , wir danken Ihnen für Ihren Aufenthalt im INNSiDE by Melia Dresden & dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns im Haus hatten & uns diese tolle Bewertung übermitteln. Wir würden uns sehr freuen, Sie bald wieder bei uns in Dresden begrüßen zu dürfen. Bis dahin senden wir Ihnen die besten Grüße! Ihre INNSiDER

4/10 Poor

Marc

Stayed 1 night in Mar 2023
Response from Innside by Melia Dresden Team on 7 May 2023
Sehr geehrter Marc,wir danken Ihnen für Ihren Aufenthalt im INNSiDE by Melia Dresden & dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Gerne geben wir Ihr Feedback an unsere Abteilungen weiter, um unsere Leistungen und Services stets kontrollieren & verbessern zu können. Falls Sie konkrete Verbesserungsvorschläge oder Wünsche haben sollten, bitten wir Sie, uns diese nicht vorzuenthalten.Gerne können Sie entsprechende Worte an die Email dresden.innside@melia.com schicken.Wir würden uns sehr freuen, Sie bald wieder bei uns in Dresden begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute, bleiben Sie gesund!

8/10 Good

Verified traveller

Liked: Cleanliness
Large room but not enough light
Great location, large room, however not enough light. Very basic gym with limited hours of operation. Very kind free coffee machine in the lobby, but when it is not working - and the one close by in the bar works - they did not hesitate to charge full price.
Stayed 2 nights in Mar 2023
Response from Your INNSiDER´s on 3 Apr 2023
Dear Guest, Thank you for your detailed review.Thanks for letting us know how much you enjoyed your stay with us and the high standards we deliver. We are sorry for the issue at the bar, and have addressed this matter with the relevant department, to look to how we may improve. We regret to read that the lighting in the bathroom wasn't working as it should, we have passed this information to our maintenance team to be addressed. Nevertheless, we are pleased that our location was convenient for you.We hope to welcome you back. Best wishes,Your INNSiDERs

10/10 Excellent

Manfred

Stayed 3 nights in Mar 2023
Response from Innside by Melia Dresden Team on 7 May 2023
Lieber Manfred, wir danken Ihnen für Ihren Aufenthalt im INNSiDE by Melia Dresden & dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns im Haus hatten & uns diese tolle Bewertung übermitteln. Wir würden uns sehr freuen, Sie bald wieder bei uns in Dresden begrüßen zu dürfen. Bis dahin senden wir Ihnen die besten Grüße! Ihre INNSiDER