Terrace/patio
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Reviews of Hotel Neuhaus Integrationshotel

3 out of 5
Hotel Neuhaus Integrationshotel
Agnes-Neuhaus-Str. 5, Dortmund

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 54 reviews" "
Rating 8 - Good. 34 out of 54 reviews" "
Rating 6 - Okay. 4 out of 54 reviews" "
Rating 4 - Poor. 0 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel , great staff
Stayed 4 nights in Sep 2023

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jury's out...
The hotel is central and is very comfortable and clean. The staff are very friendly and helpful. A few things that weren't quite right though... the front desk isnt 24h, so late check in is awkward; there's no facility for left luggage, so on check out you need to take your luggage with you and trail it around all day; the bathroom toiletries leave a lot to be desired (2 tiny sachets of shower gel??); no restaurant or bar; breakfast doesn't exactly flow- they cook little bits every so often, so there is a lot of waiting. Not a bad hotel by any means, but wouldn't stay again.
Stayed 1 night in Nov 2018
Response from Hotel NeuHaus Dormund on 1 Dec 2018
Dear guests, Thanks for your review. In a German three star hotel, the front desk is not open 24 hours. Therefore, we kindly ask guests to contact us by phone or e-mail before arrival. After that you will receive the access code for the hotel and you can also arrive after 8pm. Unfortunately, you could not leave your luggage with us on Sunday, as the reception is only open until 2.30 pm on Sunday. After that nobody is in the house to hand over your luggage. Of course you can at the normal reception times your luggage at the reception. Since we are a hotel garni, our hotel has no restaurant or bar. If you want to buy drinks, we have a drinks fridge in the entrance area. For a group of 10 or more, you can order lunch or dinner via a catering service. To prepare a fresh and hearty breakfast for our guests, we prepare the egg dishes for you gradually. Too bad that you do not want to stay with us again. Nevertheless we wish you a nice weekend and a nice Christmas time. Best regards Hotel NeuHaus Dortmund

6/10 Okay

Jay, Kitchener, Ont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not real warm and cozy but clean. Was quite over priced I thought for what it offered, but that was due to the football match being played that night I assume.
Stayed 1 night in Oct 2018

8/10 Good

Adelina, Sweden

Stayed 2 nights in Oct 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice and quiet neighborhood.
Very nice hotel with the right location, local food and walking distance to all you need in Dortmund. Large room and very clean. I would stay here again. The hotel has a rooftop terrace.
Stayed 1 night in May 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel well worth considerationWifi
Nice hotel well situated just outside of centre of Dortmund (easy walking distance 10 minutes). Helpful staff who spoke very good English. Excellent breakfast and nice terrace at top of hotel

8/10 Good

San , UK

Liked: Cleanliness, staff & service, room comfort
Excellent location
Basic hotel....however clean and friendly staff and excellent location would recommend
Stayed 2 nights in Sep 2017

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Der Service, die Atmosphäre und die Freundlichkeit des Personals waren gut. Schade dass die Fenster keine Aussenverschattung haben, so war es sehr warm.
Stayed 3 nights in Aug 2023

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat alles gepasst
Stayed 1 night in Aug 2023

10/10 Excellent

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Personal war sehr zuvorkommend und hilfsbereit. Due Zimmer waren sehr sauber und das Frühstück war vielfälltig. Das Hotel können wir immer gerne empfehlen.
Stayed 2 nights in May 2023

8/10 Good

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Daniel

Stayed 2 nights in Apr 2023

8/10 Good

Sanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell i utkanten av citykärnan
Mycket trevligt!
Stayed 5 nights in Mar 2023

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt beliggende og billigt
Dejligt centralt beliggende hotel i gåafstand til Dortmund centrum med caféer og indkøbsmuligheder. Der er gratis parkering lige rundt om hjørnet fra hotellet. Der kan dog være at der først er en ledig plads der om aftenen, men så kan man parkere lige foran hotellet mod betaling. Personalet var meget venlige og der var en dejlig varieret morgenmad, som vi havde bestilt med. Der var meget støj i nabolaget, da hovedgaden var ved at blive renoveret, men ellers virkede det som et forholdsvist stille kvarter, på trods af en større vej foran hotellet. Alt I alt et godt valg, hvis man vil have en billig overnatning i Dortmund og gerne vil være tæt på alting.
Stayed 3 nights in Jul 2021
Response from Hotel Neuhaus on 14 Aug 2021
Sehr geehrter Herr Buchert, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass es Ihnen in unserem Integrationshotel so gut gefallen hat. Wir werden Ihr Lob an unsere Mitarbeiter mit Einschränkungen weitergeben. Mit freundlichen Grüßen aus dem Hotel Neuhaus Ellen B. Zimmer -Rezeption-

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes hotel
Von aussen so lala. Aber innen das hotel ist schön. Die Zimmer sind gemütlich, alles sehr sauber. Das Personal und service ist freundlich und Wünsche werden erfüllt. Das Frühstück ist sehr lecker. Danke für den tollen Aufenthalt.
Stayed 4 nights in Aug 2020
Response from Hotel neuHaus Dortmund Team on 17 Aug 2020
Vielen Dank für Ihre tolle Bewertung

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War alles super Personal sehr freundlich
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solides Hotel mit großen, behindertengerechten Zimmern und Bad. Die Rezeptionszeiten sind leider nicht so gut und die Frühstücksauswahl mau.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Viel kann man bei einer Nacht nicht beurteilen. Nettes Personal. Tee und Kaffee standen den ganzen Tag kostenfrei bereit
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Nähe zu den Lokalen alles war fußläufig zu erreichen
Stayed 2 nights in Jan 2020

10/10 Excellent

kazuma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パリ中心部にこだわらない人向きの穴場的ホテル
確認不足による二重課金、不在の時もあるレセプション、室内にない貴重品ボックスなど、個人的に経験した悪い点を挙げていけばきりがないが、それでも総合点は高く評価している。 オープンしたばかりで部屋がきれいなことは百難隠す。 従業員のモチベーションは高く、二重課金の返還はスムーズだった。 朝食もおいしい。 エレベーターも新しく、パリ市内の小さなホテルでしばしば感じるような古くて不快な要素は皆無。 日中はトラムや電車の本数が少なめで、パリ市内中心部からのアクセスは若干難があるが、駅からはそう遠くなく、郊外にしては町が明るい。 パリに飽きた観光客にとっては最高のビジネスホテルだ。 特に、ロンシャン競馬場やローランギャロスに用事がある人には、パリ中心部から出かけるより便利で良いと思う。
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijn hotel super personeel. Alles was top kom er zeker terug als we weer naar BVB gaan.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr zuvorkommendes Personal, großes, sauberes Zimmer mit bequemem Bett Optimale Lage für einen Besuch des Stadions oder der Westfalenhallen: 10min entfernt vom Hauptbahnhof, keine 10min zur nächsten U-Bahn-Station. Absolut empfehlenswert.
Stayed 1 night in Feb 2019
Response from Hotel NeuHaus Dortmund on 2 Mar 2019
Sehr geehrter Gast, vielen Dank für die tollen Worte. Wir werden Ihr Lob an die Mitarbeiter weiter geben. Vielleicht sehen wir uns mal wieder. Mit freundlichen Grüßen Hotel NeuHaus Dortmund

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Es gab das bekannte Problem dass die Dusch Amaturen kaputt sind. Leider würden wir nicht vorher darauf hingewiesen. Im Nachhinein hieß es nur, dass das Problem bekannt ist und nächste Woche behoben wird. Schade, hätte ich es vorher gewusst hätte ich mich darauf einstellen können dann wäre es nicht so schlimm gewesen. Ansonsten wirklich ein top Hotel, guter Service und wirklich freundliche Mitarbeiter die an ihrem Beruf auch noch Freude haben.
Stayed 1 night in Feb 2019

8/10 Good

paride

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent och fint hotell med bra frukost Det ligger en bit från staden och julmarknaden
Stayed 2 nights in Dec 2018

8/10 Good

B.D.E., Groningen, nl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr sauberes Hotel, netter Service, alles super!!
Stayed 2 nights in Nov 2018

8/10 Good

Jørgen

Har været der før, et lille og hyggeligt hotel, som er godt i forhold til prisen, god morgenmad, og central beliggenhed
Stayed 1 night in Nov 2018
Response from Hotel NeuHaus Dortmund on 3 Dec 2018
Tak for din bedømmelse. Vi er glade for at videregive det til vores kolleger. Hav en god og stille tid.

8/10 Good

Petra, Dordrecht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centraal gelegen hotel, je loopt zo het centrum in.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top
sehr gut
Stayed 1 night in Nov 2018

8/10 Good

adamo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
businnes trip in dortmund
very convennient simple & clean, also good breakfast
Stayed 1 night in Oct 2018

8/10 Good

A, MZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel in der Innenstadt
Zentrale Lage in Dortmund am Ostwall, trotzdem Parkmöglichkeiten (bis 7.00 Uhr morgens ohne Parkschein) Gute und solide Ausstattung ohne modernen Schnick-Schnack.
Stayed 2 nights in Aug 2018

8/10 Good

mjc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima ligging, jammer genoeg geen airco, het was 36 graden, prima ontbijt
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Dieses Hotel ist sehr zentral gelegen für alle Ausflüge in die Umgebung. Die Mitarbeiterinnen sind freundlich und umsichtig. Wir waren im März hier und es hat uns dort sehr gut gefallen. Beim Aufenthalt im Juni fehlt uns doch die Klimaanlage sehr, bzw. die Möglichkeit, Abkühlung in das Zimmer zu bekommen. Die Fenster waren bei unserer Ankunft fest verschlossen und die Hitze staute sich. Leider kann man nachts nicht lüften, weil dann doch die zentrale Lage und der Straßenlärm zu laut sind.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check-in gut geklappt. Schönes und sauberes Zimmer mit großem Bad.
Stayed 1 night in Apr 2018

6/10 Okay

Christian, Nürnberg

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel am Stadtrand
Das Hotel ist ok. Frühstück erfüllt normalen Standards. Das Zimmer ist sauber. Leider haben wir keine Zahnbürste bekommen obwohl es uns zugesichert wurde.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Het in en uitchecken is erg raar omdat het enkel binnen een bepaald tijdvlak kan, ben je te laat dan is er niemand meer in het hotel en kan je dus niet inchecken.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Prima hotel
Ruime kamer die goed schoon is. Fijne bedden. Op loopafstand van de stad.
Stayed 2 nights in Mar 2018

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Einfache, aber saubere Zimmer. Frühstück in Ordnung.
Stayed 1 night in Dec 2017