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Reviews of Days Inn by Wyndham Dortmund West

Days Inn by Wyndham Dortmund West
Provinzialstrasse 396, Dortmund, NW

Reviews

6.4
Rating 10 - Excellent. 42 out of 421 reviews" "
Rating 8 - Good. 135 out of 421 reviews" "
Rating 6 - Okay. 120 out of 421 reviews" "
Rating 4 - Poor. 75 out of 421 reviews" "
Rating 2 - Terrible. 49 out of 421 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ihr Team vom Days Inn Dortmund West on 31 Jan 2024
Sehr geehrter Michael,vielen Dank für Ihr Feedback.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit sonnigen GrüßenIhr Team vom Days Inn Dortmund West

10/10 Excellent

Isabel

Stayed 1 night in Oct 2023
Response from Ihr Team vom Days Inn Dortmund West on 22 Oct 2023
Dear Isabel,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Ihr Team vom Days Inn Dortmund West

6/10 Okay

ANDRES FELIPE

Liked: Staff & service
Stayed 16 nights in Sep 2023
Response from Ihr Team vom Days Inn Dortmund West on 4 Nov 2023
Dear Andres,Thank you for reviewing your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the pleasure of welcoming you back in the future. Best wishes,Ihr Team vom Days Inn Dortmund West

10/10 Excellent

EDUARDO

Business traveller, Travelled with partner
Liked: Amenities
Excellent room and service. Definitely I would go back there again.
Stayed 28 nights in Jul 2023
Response from Jan Claus, Resident Manager on 19 Sept 2023
Dear Eduardo,Thank you for positively reviewing your experience.We are thrilled to hear that you found our room and service to be excellent. Our team takes great pride in providing high-standard personal service, and we are glad it met your expectations. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Jan Claus, Resident Manager

4/10 Poor

kahtan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is extremely small, below average cleanliness, customer service almost non existent. Will not revisit this location.
Stayed 6 nights in Apr 2023

4/10 Poor

Clive

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Old and Dated.
Clean but very dated. No tea making facilities. No hair dryer and no air conditioning. Bed was comfortable. Breakfast Ok but staff not attentive to the buffet refill needs. Bathroom facilities not very good, shampoo empty, but was replaced when requested, tissues empty, threadbare towels were replaced on request but after three showers. The shower/water direction lever very old and shot off if pressure too high. Definitely not worthy of the Wyndham name but a cheap overnight stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Manager on 10 Oct 2019
Lieber Stefan, vielen Dank daß Sie sich die Zeit genommen haben eine Bewertung abzugeben. Wir freuen uns über Ihr tolles Rating und es ist uns immer eine große Freude Ihre Zufriedenheit zu kreieren. Wir würden uns freuen, wieder Ihr Gastgeber sein zu dürfen. Viele Grüße, Ihr Hotel Manager.

8/10 Good

Surinder singh

Business traveller
Liked: Cleanliness, staff & service
Nice
Stay was pleasant and nice , rooms were clean , this is my second time and would go there again
Stayed 1 night in Sep 2019
Response from Hotel Manager on 25 Sept 2019
Dear Surinder singh, thank you for taking time to issue your valuation. We are pleased to read your good rating and it is always a pleasure to create your satisfaction. We would be glad to get the chance to be your host again. Best regards, your hotel manager.

8/10 Good

sabine

Liked: Staff & service
Good value for the money
Nice friendly staff. Good value for the money
Stayed 1 night in Jul 2019

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nr Dortmund, relaxed and accommodating
I have stayed at this hotel twice in 2 years now and both times have been brilliant for what I wanted. The hotel is in a great location, and very close to Dortmund if struggling to find anything central, you would need to drive/public transport to Dortmund centre but only 10 mins away. The lady on reception was very welcoming and had amazing English for us. Rooms are spacious enough and the hotel Is all in good condition, I will stay again in the future no doubt.
View from the window, good car park at the back of the hotel
Stayed 1 night in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Amanda, thank you for taking time to issue your valuation. We are pleased to read your great and warm words and it is always a pleasure to create your satisfaction. The commendation for our team I gladly pass on to the employees, who are very happy about it and thereby certainly motivated further. We would be glad to get the chance to be your host again. Best regards, your hotel manager.

8/10 Good

Verified traveller

Days Inn
Basic. Asked for double bed but got 2 singles. Get what you pay for. Amenities nearby and close to Dortmund city centre. Parking at 3€ a day we had to pay after the stay.
Stayed 5 nights in May 2019
Response from Hotel Manager on 31 May 2019
Dear guest, thank you for taking time to issue your valuation. I want to apologize for the problem with the beds. We would be glad to get the chance to be your host again. Best regards, your hotel manager.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

LUCAS

Disliked: Staff & service
Smelly and cramped and rude staff.
We booked this hotel by mistake as it shared the same name with another hotel in Dortmund. We waited 20 minutes to check in and when finally served the man decided to start checking in another couple which was rude. We paid the city tax upfront and then we’re asked to pay more when we checked out. We weren’t given the WIFI code either. The hotel was small cramped and smelly and despite the no smoking signs it smelt of smoke constantly. And despite having a do not disturb sign on the door we were woken up early by house keeping. The local area isn’t very nice either but there is a few local supermarkets.
Stayed 2 nights in Feb 2019
Response from Hotel Manager on 15 Feb 2019
Lieber LUCAS, vielen Dank für Ihren Besuch und die Zeit, die Sie sich für ein Feedback genommen haben. Ihre Meinung ist besonders wichtig, damit wir unseren Service sowie die Qualität gezielt weiterentwickeln können. Wir werden im Hinblick auf Ihre hier aufgezeigten Mängel zukünftig mit mehr Sorgfalt und Blick für Details kontrollieren. Besonders aber entschuldige ich mich für die fehlende Freundlichkeit. Ich kann Ihnen versichern, dass es sich um eine engagierten und motivierten Mitarbeiter mit viel Herz handelt. Wir werden hier mit einem Gespräch und einer Schulung reagieren.Beste Grüße, Ihr Hotel Manager.

8/10 Good

Reinhard

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn Dortmund Review
It was a nice hotel in a rather remote area. The room was comfortable and the service was appealing. I only wish I would have had time for the breakfast buffet.
Response from Ina Seuster on 6 Mar 2018
Dear Alexander, thank you for your time and the kind feedback about your stay at our hotel. We look forward to welcome you at you next stay and then also to the breakfast. Kind regrads Ina Seuster Resident Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
too far from anywhere
30euro for a taxi. don’t pay 12 Euro for breakfast as it was very disappointing
Stayed 2 nights in Nov 2017
Response from Ina Seuster on 29 Nov 2017
Dear Guest, thank you for your responce about your stay. What a pity, that you are were not complete satisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

8/10 Good

Nancy , Memphis TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
I went to Dortmund for business and the hotel was accessible late. The bed was extremely comfortable and the room was super clean with very accessible breakfast.
Stayed 1 night in Oct 2017

2/10 Terrible

Patmavathee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Satisfied
At check in my booking could not be found. At checkout they wanted a extra days stay saying that I had on Y paid for 2 nights not 3 even when I showed them the hotel.com printout. Room was not cleaned properly and staff very unfriendly as if they doing you a big favour. Did not have breakfast there as it looked terrible with tables full of dirty plates and staff not bothering to clean tables. Sparse breakfast with items finished and not being refilled.
Stayed 3 nights in Sep 2017
Response from Nicole Bendig on 4 Oct 2017
Dear Patmavathee, thank you for your responce about your stay. What a pity, that you are were not complete satisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Services nearby, barely functional rooms
The good bits about the hotel include how accessible grocery stores, a train station, and an ATM are from there. Each is not only nearby but very easily found. I have to commend the staff for answering my email asking about how to get to the venue I was visiting since Google Maps failed to specify the public transportation I had to use. (Oh, and just be pre-warned: the ticket machine by the station only accepts coins. This is obviously not the hotel's fault but I want to spread awareness to avoid awkward situations.) This help was very much appreciated. There was also free wi-fi. Now, onto the bad bits. The hotel's hallways reek of cigarette smoke. There is only one elevator and the blueprint of the place is simple enough but needlessly convoluted. My main issue is how there was no light source in the main room. The only lamps were in the bathroom and by the entry. This severely limits your enjoyment of the room and the activities available to you when you get back in the evening. The next point seems to be the standard in Germany from what I gathered but you also have no fridge to store any drinks or spoiling consumables. The church nearby rings its bells every hour throughout the night and the windows also fail to insulate other sounds from the streets. In all likelihood, you will have water overflowing when you take a shower and there is even an extra towel to accommodate this.
Stayed 4 nights in Sep 2017

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for over night stay
Good Parking facility for motorcycles
Stayed 1 night in Jul 2017
Response from Nicole Bendig on 27 Jul 2017
Dear Amanda, thank you very much for your positive review. What a pleasure to read that overall you enjoyed your visit and would recommend our hotel. It is a big motivation for our whole team to read that you love our service! Thanks again for your feedback, we hope to see you again soon! Kind regards Ina Seuster Resident Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Nicole Bendig on 7 Jun 2017
Sehr geehrter Gast, vielen Dank für Ihre Feedback. Mit freundlichen Grüßen Ina Seuster Resident Manager

6/10 Okay

Charles, London

Liked: Staff & service
Good hotel 20 mins from centre
Pretty good hotel, comfortable, quiet and very safe. The train station is 5 min walk away. The breakfast is a traditional continental style. Staff are pretty friendly and helpful. Restaurant, coffee shop and giant supermarket all nearby
Response from Ina Seuster on 31 Mar 2017
Dear Charles, thank you for your kind responce. My Team and I are delighted that you enjoy your stay at our hotel. We hope to welcome you next time when you stay again in Dortmund. Kind regards Ina Seuster Resident Manager

10/10 Excellent

Raphael, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean&comfortable rooms with friendly staff. Very helpful with directions.
Response from ina.seuster@gchhotelgroup.com on 16 Nov 2016
Dear Raphael, thank you for your kind responce. We are delighted, that you take your time to sent us your impression about your stay. When you stay in the next in the city, we will welcome you again. Sincerely Ina Seuster Resdient Manager

2/10 Terrible

Arkadiusz

Disliked: Property conditions & facilities, room comfort
Basic, outdated, overpriced... dissapointed
We have only stayed 1 night, unfortunetely there was really strong, bad smell on the corridoors on 1, 2 floors. Hotel and equipment clean but dated looked far better on the pics than in reality. Thin walls honestly we could hear someone snoring in another room! No soap or shower gel in bathroom had to request those from reception but only received soap bars. OK breakfast and bed comfy. For the high price of 80euros per night (+extra 5euros on arrival for some taxes??) unfortunetely We do not recommend this hotel, we have stayed in much better places for half that money,
Response from Nicole Bendig on 2 Jul 2016
Dear Arkadiusz., thank you for taking time to send us the responce about your stay. We are sorry to hear that you are dissatisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK
I left as soon as I saw my room , I am awaiting a refund filthy disgusting hotel
Response from Ina Seuster on 29 Apr 2016
Dear Guest., thank you for taking time to send us the responce about your stay. We are sorry to hear that you are dissatisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No customer service. The receptionist doesn't smile and there was a language barrier. The wrong size room was booked in error and very little attempt made to help. Cheap and tacky!!! That's my overall view of this hotel
Response from Ina Seuster on 29 Apr 2016
Dear Guest, thank you for taking time to send us the responce about your stay. We are sorry to hear that you are dissatisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly environment.
Comfort and relaxing.
Response from Nicole Bendig on 4 Jun 2016
Dear Guest, we are glad to hear that you enjoy your stay at out hotel. Kind regards Ina Seuster

6/10 Okay

daniel, p

Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced for what we got
Awful pillows Awful bed Leaked windows and constant condensation
Response from Ina Seuster on 31 Mar 2016
Dear Daniel, thank you for your responce. We are sorry that you are dissatisfied. Please apologize the discomfort. With kind regards Ina Seuster

4/10 Poor

Duane, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Five star prices for two star hotel
Not a great hotel. Booked to stay in Dortmund and had to do with this hotel through Expedia. Rooms are very dated, cracked tiles in the shower and no toilette's in the Bathroom.
Response from Ina Seuster on 31 Mar 2016
Dear Duane, thank you for your responce. We are sorry to hear that you dissatisfied. Please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

6/10 Okay

Wes

Disliked: Property conditions & facilities
Derby
It was like sleeping in a construction site, as they are refurbishing at the moment
Response from Nicole Bendig on 4 Jun 2016
Dear Wes, thank you for sending your responce about your ytay in our hotel. Now we are already with the refurbishment! We would be glad to welcome you again, to show you the reslut. kind regards Ina Seuster Resident Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dirty and under construction
I was situated on a floor where most of the rooms still seemed to be under construction. I had to complain repeatedly to be moved into an actual finished floor and even then the standard of the room was extremely poor. There was no soap/shampoo provided in the room, 1 unbelievably sinky pillow for the bed and dirty floors. Hotel reception seemed to disappear at random intervals which led to me spending an additional 2 hours on arrival going back and forth to find someone to assist. Would not recommend!
Response from Ina Seuster on 7 Apr 2016
Dear Guest, thank you for taking time to send us the responce about your stay. We are sorry to hear that you are dissatisfied, please apologize the discomfort during your stay. Kind regards Ina Seuster Resident Manager

6/10 Okay

Grzegorz, Poland

Liked: Staff & service
Disliked: Property conditions & facilities
cheap, clean rooms
The rooms were clean, but a bit outdated.
Response from Nicole Bendig on 5 Mar 2016
Dear Grzegorz, Thank you for taking the time to send me your feedback about your stay in the Days Inn Dortmund West. It’s a pleasure to me to tell you that we schedule a soft refurbishment for the rooms in 2016. I hope I can welcome you personal to your next stay. Friendly Ina Seuster

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient stay in the West Dortmund/Bochum area
OK hotel, great attention, but it needs to improve in many aspects, for example, better cleaning, remodeling, carpets, breakfast could be better

10/10 Excellent

sman1

Liked: Cleanliness, staff & service, room comfort
inexpensive quality stay in dortmund
Very nice hotel with inexpensive accommodation close to Dortmund.

10/10 Excellent

Olga, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value Hotel
The room was very small but clean and modern. I would have liked a mirror on the wall in the bedroom to see myself fully. The breakfast was stunning and we liked the complimentary water in the room, the fresh fruits on the reception counter and Easter eggs to be able to take on the road.
Response from Nicole Bendig on 18 Jul 2015
Dear Olga, thank you very much for taking time and doing the effort to give us such a good review. We are really happy the we were able to satisfy you with our service and that we convinced you with our hotel. We hope that we will welcome you again when you visit our beautiful City. Best regards from the whole team of Days Inn Dortmund West. Nicole Bendig Hotel Manager Days Inn Dortmund West

8/10 Good

I am a British , Guatemala

Liked: Cleanliness, staff & service, room comfort
Very reasonable hotel.
I stayed 4 nights and found the staff friendly and all spoke english. The room was reasonable, plain and simple. Free wifi was a big plus for me. I would come again to this hotel.

4/10 Poor

Stephen , Kent, England

Disliked: Cleanliness, property conditions & facilities, room comfort
Tatty hotel in a run down area
We booked the hotel a year in advance with a view to visiting the Dortmund Christmas market, we requested a non smoking room and specifically asked for double beds in the two rooms that we booked. On arrival we were given two single rooms with a worn out chair bed to turn them into twin rooms, the rooms were also smoking rooms that reeked of stale cigarettes. On complaining about the situation at reception we were told no other rooms were available and were offered free breakfast as compensation, the receptionist admitted it was the hotels fault but could do nothing to change the situation. I would not recommended this hotel to anyone.
Response from Nicole Bendig on 12 Mar 2015
Dear Stephen, we are very sorry to hear about the circumstances you had during your stay with us. We are happy about every feedback from our guests to work on us all day, and meet the different people needs for the future. It was our fault, and we offered you the free breakfast, and you took it from us as a compensation. We hope you will give us a second chance, when you visit our beautiful city again. Best regards from the whole team of Days Inn Dortmund West. Nicole Bendig Hotel Manager

2/10 Terrible

travelismypassion

Disliked: Cleanliness, staff & service, room comfort
Cheap but you get what you pay for
first experience at the hotel in march was good but my experience last week in December was very bad. firstly the rooms are functional at best but I don't mind because the price is cheap. the attitude of the staff and their efficiency however was horrible. my room did not get cleaned during my stay of 3 days. the bathroom did not have soap. the parking garage was closed so there was no free parking and when I asked the person at reception in the evening if I could park on the street he shouted back saying I am not a parking attendant. All in all a horrible experience and I will not be going back no matter how cheap the price is compared to other options.

8/10 Good

Reinhard

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel with constant church bells nearby
Had to get my room changed not to clean hotel has no bar its a vending machine rooms very basic positive was the dinding room and breakfast was good
Response from Nicole on 16 May 2015
Dear guest, first of all, thank you very much for taking time and doing this effort to give us a review with 3 star rating. We are happy about every Feedback from our guest - so we can constantly work on us to meet the different needs of the people. We apologize for the church nearby. We hope you will give us a second chance when you visit our beautiful city again. Best regards from the whole team of Days Inn Dortmund West.

6/10 Okay

graham, edinburgh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cost and location
We were charged a far higher rate than other guests from uk.disapointed in expedia!! Also location.further out than xpected
Response from Nicole on 16 May 2015
Dear guest, thank you very much for taking time and doing this effort to give us a three star rating for our Days Inn Dortmund West. We are happy about every feedack that we get from our guests - so we can work constantly on our quality, and meet the different people needs. We want to apologize for the rate difference - but we do have different rates only coupled with different conditions. We hope you will give us the chance to welcome you again as our guest, when you visit our beautiful city again. Best regards from the whole team of Days Inn Dortmund West.

6/10 Okay

Tina, Lytham St Annes

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
The hotel overall was pleasant and the staff helpful. However, the windows of our room were facing the main road and even at night we could hear the traffic noise. Our double bed was on one site against a wall and I had to climb over my husband to get in and out or shuffle down to the bottom of the bed. The pillows were the lumpiest I have ever come across and the room had no full length mirror or hairdryer. Even with the low price we paid I would expect better facilities.
Response from Nicole on 16 May 2015
Dear guest, first of all we want to say thank you for a three star rating. We are happy about every review we get from our guests - so we can work on our quality every day and meet the different people needs. Good to read that we convinced you with our service and our hotel. We will welcome you everytime again with us. Best regards from the whole team of Days Inn Dortmund West.

10/10 Excellent

travelismypassion

Liked: Cleanliness, staff & service, room comfort
Excellent VFM Hotel
This was an excellent experience and overall the staff was wonderful. For the price this one of the best hotels I have stayed in at Dortmund. The rooms are nice but small so expect what you pay for. Actually much more than what you pay for as I have paid almost twice this at most other hotels in Dortmund and the service here was much better. Hence the overall 5 stars. If your expecting the same as a 100 euro hotel you will be disappointed but for a sub 50 Euro hotel it is great!

4/10 Poor

lesis, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best advert for Days Inn
Small hotel, small rooms, no food & no bar. Only one restaurant in the area and not the best selection on the menu. One window in the room was broken and could not close properly, had it been winter we would have changed hotels never mind room. Stayed in plenty Days Inn's in USA and thought this would be similar, wrong. The photo on the Hotels.com site do not reflect the poor state of the hotel. Never stay there again
Response from Nicole Bendig on 5 Jul 2014
Dear Mister Lesis, first of all thank you very much for taking time and doing this effort to give us a review. We are thankful for every reaction/feedback we are getting from our travellers to work every day on our quality, to meet the different needs of our guests. We want to apologize about your discomfort with our hotel. We are Days Inn since the end of last year, and all renovations and all improvements are planned within the next three years. We hope you will give us the chance again, when you will visit our nice city. Best regards from the whole team of Days Inn Dortmund West.

2/10 Terrible

Mr mrs j, Lincolnshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insufficient
Went to breakfast there was no hot water , no bread, only one side of the toaster was working , run out of ham , the eggs were microwaved to death, didn't clean rooms on sat sun as don't do it at on a weekend , no clean towels , only one pillow was available to sleep on, bells at church ringing every morning at 7am, no food available , no restaurant,, we booked for 7 people 2twin rooms and called to make sure they were separate beds , we were told yes, when we got there they said they don't do separate beds it's a double bed with two quilts single , which is not acceptable when two ladies who don't know each other and two men who had never met had to sleep together, the ladies got their room changed , they also said they didn't do single rooms,
Response from Nicole Bendig on 5 Jul 2014
Dear Mr J., first of all, thank youi very much for taking time and doing the effort to give us a review. We are thankful for every feedback we get from our travellers, so we can work on our quality every day, and meet the different needs our guests have. We were very sad to read about the experiences you have made within your stay with us. It is right, we do not have twin rooms with seperate beds, only with separate matresses, and I was talking to my Front Office team, that from now they have to tell it to the guest on the phone to avoid misunderstandings. We hope you will give us a second chance when you will visit our nice city again. Best regards from the whole team of Days Inn Dortmund West.

6/10 Okay

Mags, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No twin rooms!
I had booked a twin room for this stay only to find on arrival (at 1.05am) that the hotel had allocated a double room. This was not suitable for myself and my travel companion. Turns out the hotel does not have ANY twin rooms they are ALL doubles. If this is the case the option for a twin should not be showing against this hotel. This caused problems for us and also some other friends also booking in at the same time. Having said that, the night porter gave us another room and we sorted it all out with the morning receptionist, who was really lovely and helpful. However, it has to be said that some other staff members do need further training in customer care!!
Response from Nicole Bendig on 28 Jun 2014
Dear guest, first of all, thank you very much for taking time and doing the effort to give us a review. We are thankful for every feedback from our guests, so we can work on our Quality instantly, and so we can meet the needs of the guests. We do have double rooms with separate matresses, and not with two separate beds, thats right. We are sorry for the circumstances about this. Best regards from Days Inn Dortmund West.

2/10 Terrible

Dan, Romania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel, faraway from Dortmund attractions
Is not even close to a 3 star hotel. I had a single room, with one bad. I barely had place for my luggage in that room. It was like a baby room. And the personell is a nightmare. Not even english speakers. We arrive after midnight in one of our days as guests. The door was closed, the night ring bell was not working and we were forced to stay about 45 min in front of the hotel. Not even calling on the reception phone number worked. Finaly, when the employee saw us, he was the one angry becouse we arrived so late!

4/10 Poor

German visitor, London

Disliked: Cleanliness, staff & service, room comfort
So far away from city
Was recommended by a friend for cost. However, location was way too far out from the city, shower was dirty. Service was bad when I checked out as nobody was on the desk. Would not use again.
Response from Nicole Bendig on 14 Jun 2014
Dear guest, first of all, thank you very much for taking time and doing this effort to give us a review. We only can learn from the reviews, to increase our quality standards. I was very sad, to read your review, about the Points you were not satisified about. I was speaking with my team about the write-up you gave us, and made clear that this must not happen again. We hope you will give us again a chance, when you are visiting our beautiful city. Best regards from the whole Team of Days Inn Dortmund West.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIN WALLS, Old hotel
This is just a rundown, terrible hotel. The lobby seems nice, and the hotel staff was very nice, but the room is awful. All night I could hear people snoring in nearby rooms, the TV's blaring, and even people going to the bathroom. The mattresses are uncomfortable, and overall, it was a terrible night sleep.
Response from Nicole Bendig on 5 Apr 2014
Dear guest, first of all thank you for taking time and doing this effort to give us a review. We are happy about every feedback a guest gives to us. As I read your lines, I was very disappointed and I was discussing the points with my staff, and we know about the problems that you can hea other guests in the room, and we are working on it with our service to make our guests confident. Every time we welcome you again with us. Best regards from Days Inn Dortmund West.