Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom Hampshire, UK

Pleasant hotel in a good location

Posted 02-Nov-2014
Pros: Good location. Friendly and helpful staff
Cons: Room decor could be brought up to date a bit.
Booking via Expedia was as simple as usual. Hotel is in agreat location down a short residential road from the main road. Backs onto a marina and great views over the harbour to Brownsea Island. Plenty of parking. Just a short drive into either Poole or Bournemouth. Not a great deal by the hotel itself (though the Thai Tapas bar on the main road was very good!) We'd asked for adjoining rooms (taking the kids with us) and though the hotel couldn't provide this, they did rearrange our room arrangements on arrival to get us closer together. Rooms were OK. Nothing wrong with them, just a bit 'tired'. Breakfast was good and the staff were friendly and helpful throughout. No problems with the kids either.
2 out of 5
by A verified travellerfrom East Anglia. UK

Over priced

Posted 14-Jul-2014
Pros: nothing
Cons: A complete revamp of the room we were allocated
The room was very disappointing. The room needed decorating and a new carpet.
4 out of 5
by chrisfrom emerson park

Overnight stay

Posted 10-Jun-2014 on Hotels.com
Very satisfied, particularly attentive staff in the person of Sarah, on reception. Also, a request to vary the breakfast menu was simply accommodated to my complete satisfaction. I will certainly return and would recommend to others
4 out of 5
for Everyone
by CBfrom Newbury

Excellent location overlooking harbour

Posted 28-May-2014
Pros: Stunning views
Cons: Booking procedure needs overhaul.
Location: Right on the harbourside, with views over boats & ferries from the bar & breakfast rooms and the garden. A stunning position.
After a potentially disastrous start, arriving to find that despite email confirmation of our booking 2 days before, the hotel had not reserved either of our booked rooms, we were fortunate that their holiday apartment on site was empty, and we were moved into this. The flat is about to undergo refurbishment, but is perfectly serviceable although a little tired in places and enjoys stunning views over the harbour from every room. The Hotel itself was excellent, with a delicious breakfast. I would stay there again, but perhaps telephone & confirm my booking beforehand!
4 out of 5
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 11-Mar-2014 on Hotels.com
4 out of 5
for Everyone
by Wendyfrom Colchester

God views

Posted 23-Feb-2014
Pros: Views
Cons: Needs a little updating
Location: Nice location, although not any restaurants within walking distance.
Nice friendly hotel, in need of a little updating, good views.
2 out of 5
for Everyone
by A verified traveller

Visiting Family

Posted 23-Dec-2013
Pros: Good location and nice breakfast area. In room tea and coffee making.
Cons: Individual customers given consideration
Used the hotel as a base to visit family for Christmas. Location was the main factor for our choice. Unfortunately with it being Christmas we unknowingly had to contend with a Christmas disco until 1am and then the aftermath of the party which as we were situated above reception prolonged our lack of sleep. The room was comfortable although baking hot despite the radiators not being on and the sheet did not quite fit the bed so we had to remake it to stop the sheet coming off the mattress completely. Breakfast was included and offered an adequate choice. On checking out I informed the member of staff on duty it would've been nice if they had warned us about the disco on check-in and as we weren't attending the function to put us in a room further from the disturbance. He assured me we were in one of the quiet rooms - hard to believe as we were over the reception area and there was only our door between us and the function - not even a set of fire doors to deaden the sound. It is our personal experience rather than a problem with the hotel but a few changes to their customer care would've made our stay more pleasurable.
5 out of 5
for Couples
by Bobfrom Bucks

What a lovely hotel

Posted 02-Oct-2013 on Hotels.com
Friendly, helpful staff. Lovely location on Marina. All round great value.
5 out of 5
by Triciafrom Yorkshire

sea view

Posted 01-Oct-2013 on Hotels.com
We had a lovely but too short stay at Salterns. The receptionist Carrie could not have been more helpful. We had a sea view room which I think would have been very hot in the summer. The bed needs a new mattress. We had dinner in the hotel and it was wonderful the food was beautifully presented. The location was great - right on the water and nice and quiet. The hotel was very clean. Overall a wonderful stay.
1 out of 5
by A verified traveller

Beware of disco music

Posted 12-Sep-2013 on Hotels.com
We had to cut our holiday short due to loud music and rowdy people at the hotel functions, at 1am. If we had known that they took president we would not have booked, what a shame because location was spot on. If you want a quite and peaceful break this is not the place, BEWARE.