Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Yorkshire UK

Posted 10-Jul-2015
Pros: Location, staff
Location: We were visiting family in Poole.
We had a lovely 2 night stay at The Salterns. Staff polite and friendly. Lovely location and would certainly stay there again.
3 out of 5
by A verified traveller from Wales

great view but that's about it

Posted 11-May-2015
Pros: The location was great with stunning views across the harbour to Brownsie island and over the boats docked in the mornings, a lovely patio and garden
Location: not far from the beach or the town just a short drive
The reception was manned by a sweet young lady who inform us even though we had paid before we arrived we still had to give our card over so that they could guarantee payment and to see the man on the next day about it! We were given the room key and told were it was in the hotel. No one offered to carry our bags even though there was staff standing around. I had seen a poster advertising the evenings events and enquired if we would be far enough away from the music to which I was informed yes. This was not the case as we found out later when we returned to the hotel after visiting friends we were clearly able to here the mashing of the music masters selection for the party goers entertainment every times someone opened the door to leave or join the party. Other floors of the hotel had an additional door to go though that would have muffled the sound but not for our rooms floor that were round a corner on the corridor just off the stairs well. Which was convenient for the cleaners who in the morning left all their cleaning equipment vacuums cleaners black bag with rubbish extra outside our room. So nice . Our room was on the first floor overlooking the car park and boat yard. With the gentle hum of the cooling system on the roof next to us. The room was clean we knew this because they left the bottle of “Flash Bathroom Spray” on the side in the bathroom. The curtains had been laundered recently you could tell this as the creases hadn’t fallen out or been ironed as they were
4 out of 5
for Everyone
by A verified traveller from USA

Comfortable and welcoming.

Posted 03-May-2015
Nice staff, ample breakfast. Quiet, comfortable room. Would stay there again.
4 out of 5
for Business Travellers
by Jeremy from Somerset, UK

Great location, good value - refurb required.

Posted 27-Apr-2015 on Hotels
Great location, with a garden virtually on the water in Poole, with views over to Sandbanks etc. Dinner was tasty and good value. Breakfast was fine, but limited in buffet choice. Staff friendly, though obviously the "Director" is definitely the boss and so some things may never change, until he is ready - like the decor which is definitely in need of refreshment in the rooms and hotel exterior and to a lesser extent around the hotel interior.
3 out of 5
for Business Travellers
by owen from Caerphilly


Posted 24-Apr-2015 on Hotels
Stayed here twice, food good and location great.
4 out of 5
for Couples
by Stephen from Andover

Relaxing stay.

Posted 24-Mar-2015 on Hotels
Nice relaxing hotel with friendly staff. Good restaurant with reasonably priced meals. Room a bit basic but good sized bathroom with bath and separate shower.
3 out of 5
for Everyone
by A verified traveller from london

Three star could be a four star

Posted 02-Feb-2015
Pros: Location
Cons: Hotel tired, little things like real flowers instead of plastic, repainting window seals in restaurant
Location: Not close to amenities but my ideal hotel as I am boat mad,
On arrival staff very laid back, could have been a bit more professional, room a little tired but spacious, room very dusty, mirrors, pictures etc, lovely location, food in restaurant excellent in evening again staff lacked professionalism, breakfast lovely staff more professional at breakfast,i know hotel is three star but feel I feel should strive for more, staff in evening should be uniformed , up your game a little , we will still return,
4 out of 5
for Everyone
by A verified traveller from Hampshire, UK

Pleasant hotel in a good location

Posted 02-Nov-2014
Pros: Good location. Friendly and helpful staff
Cons: Room decor could be brought up to date a bit.
Booking via Expedia was as simple as usual. Hotel is in agreat location down a short residential road from the main road. Backs onto a marina and great views over the harbour to Brownsea Island. Plenty of parking. Just a short drive into either Poole or Bournemouth. Not a great deal by the hotel itself (though the Thai Tapas bar on the main road was very good!) We'd asked for adjoining rooms (taking the kids with us) and though the hotel couldn't provide this, they did rearrange our room arrangements on arrival to get us closer together. Rooms were OK. Nothing wrong with them, just a bit 'tired'. Breakfast was good and the staff were friendly and helpful throughout. No problems with the kids either.
3 out of 5
for Overnight Stay Before Destination
by A verified traveller from Alloa

needs a car to get anywhere

Posted 23-Oct-2014 on Hotels
aged basic room but clean and reasonably comfortable. Hotel was only within walking distance of a Thai tapas bar and a tesco express, anything else needed transport. Selection of spirits in the bar was extremely poor. Dinner and breakfast were good and gave a lovely view over the small marina.
4 out of 5
for Business Travellers
by A verified traveller

Reasonable but stay clear of restaurant

Posted 08-Oct-2014 on Hotels
Hotel and staff were very good but I wouldn't eat in the restaurant again