Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Wales

great view but that's about it

Posted 11-May-2015
Pros: The location was great with stunning views across the harbour to Brownsie island and over the boats docked in the mornings, a lovely patio and garden
Location: not far from the beach or the town just a short drive
The reception was manned by a sweet young lady who inform us even though we had paid before we arrived we still had to give our card over so that they could guarantee payment and to see the man on the next day about it! We were given the room key and told were it was in the hotel. No one offered to carry our bags even though there was staff standing around. I had seen a poster advertising the evenings events and enquired if we would be far enough away from the music to which I was informed yes. This was not the case as we found out later when we returned to the hotel after visiting friends we were clearly able to here the mashing of the music masters selection for the party goers entertainment every times someone opened the door to leave or join the party. Other floors of the hotel had an additional door to go though that would have muffled the sound but not for our rooms floor that were round a corner on the corridor just off the stairs well. Which was convenient for the cleaners who in the morning left all their cleaning equipment vacuums cleaners black bag with rubbish extra outside our room. So nice . Our room was on the first floor overlooking the car park and boat yard. With the gentle hum of the cooling system on the roof next to us. The room was clean we knew this because they left the bottle of “Flash Bathroom Spray” on the side in the bathroom. The curtains had been laundered recently you could tell this as the creases hadn’t fallen out or been ironed as they were
4 out of 5
for Everyone
by A verified travellerfrom USA

Comfortable and welcoming.

Posted 03-May-2015
Nice staff, ample breakfast. Quiet, comfortable room. Would stay there again.
3 out of 5
for Everyone
by A verified travellerfrom london

Three star could be a four star

Posted 02-Feb-2015
Pros: Location
Cons: Hotel tired, little things like real flowers instead of plastic, repainting window seals in restaurant
Location: Not close to amenities but my ideal hotel as I am boat mad,
On arrival staff very laid back, could have been a bit more professional, room a little tired but spacious, room very dusty, mirrors, pictures etc, lovely location, food in restaurant excellent in evening again staff lacked professionalism, breakfast lovely staff more professional at breakfast,i know hotel is three star but feel I feel should strive for more, staff in evening should be uniformed , up your game a little , we will still return,
4 out of 5
for Everyone
by A verified travellerfrom Hampshire, UK

Pleasant hotel in a good location

Posted 02-Nov-2014
Pros: Good location. Friendly and helpful staff
Cons: Room decor could be brought up to date a bit.
Booking via Expedia was as simple as usual. Hotel is in agreat location down a short residential road from the main road. Backs onto a marina and great views over the harbour to Brownsea Island. Plenty of parking. Just a short drive into either Poole or Bournemouth. Not a great deal by the hotel itself (though the Thai Tapas bar on the main road was very good!) We'd asked for adjoining rooms (taking the kids with us) and though the hotel couldn't provide this, they did rearrange our room arrangements on arrival to get us closer together. Rooms were OK. Nothing wrong with them, just a bit 'tired'. Breakfast was good and the staff were friendly and helpful throughout. No problems with the kids either.
3 out of 5
for Overnight Stay Before Destination
by A verified travellerfrom Alloa

needs a car to get anywhere

Posted 23-Oct-2014 on Hotels.com
aged basic room but clean and reasonably comfortable. Hotel was only within walking distance of a Thai tapas bar and a tesco express, anything else needed transport. Selection of spirits in the bar was extremely poor. Dinner and breakfast were good and gave a lovely view over the small marina.
4 out of 5
for Business Travellers
by A verified traveller

Reasonable but stay clear of restaurant

Posted 08-Oct-2014 on Hotels.com
Hotel and staff were very good but I wouldn't eat in the restaurant again
5 out of 5
for Business Travellers
by A verified traveller

Posted 22-Sep-2014 on Hotels.com
Friendly staff
2 out of 5
by A verified travellerfrom East Anglia. UK

Over priced

Posted 14-Jul-2014
Pros: nothing
Cons: A complete revamp of the room we were allocated
The room was very disappointing. The room needed decorating and a new carpet.
4 out of 5
by chrisfrom emerson park

Overnight stay

Posted 10-Jun-2014 on Hotels.com
Very satisfied, particularly attentive staff in the person of Sarah, on reception. Also, a request to vary the breakfast menu was simply accommodated to my complete satisfaction. I will certainly return and would recommend to others
4 out of 5
for Everyone
by CBfrom Newbury

Excellent location overlooking harbour

Posted 28-May-2014
Pros: Stunning views
Cons: Booking procedure needs overhaul.
Location: Right on the harbourside, with views over boats & ferries from the bar & breakfast rooms and the garden. A stunning position.
After a potentially disastrous start, arriving to find that despite email confirmation of our booking 2 days before, the hotel had not reserved either of our booked rooms, we were fortunate that their holiday apartment on site was empty, and we were moved into this. The flat is about to undergo refurbishment, but is perfectly serviceable although a little tired in places and enjoys stunning views over the harbour from every room. The Hotel itself was excellent, with a delicious breakfast. I would stay there again, but perhaps telephone & confirm my booking beforehand!