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Reviews of Captains Club Hotel

4 out of 5
Captains Club Hotel
Wick Lane, Christchurch, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 161 reviews" "
Rating 8 - Good. 32 out of 161 reviews" "
Rating 6 - Okay. 5 out of 161 reviews" "
Rating 4 - Poor. 1 out of 161 reviews" "
Rating 2 - Terrible. 0 out of 161 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very enjoyable mini break, staff friendly, food good especially breakfast. Peaceful overlooking the river ,very relaxing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with the friendly and so helpful staff that could not do enough for you. Well equipped rooms and great bathrooms
Stayed 2 nights in Mar 2024

8/10 Good

Iestyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
Hotel was clean tidy and welcoming. The "spa" is a very small pool and sauna. It was warm and quiet when we went so we were happy but its not a Spa. The breakfast was amazing - worth the wait as it seems every breakfast is cooked fresh to order. It certainly tasted like that. Lovely river side room.
Stayed 1 night in Jan 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Peta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with fab view
Really lovely stay for one night in a recently refurbished roomy double with lovely shower room and view across the river. Comfortable bed and well sound proofed. Didn’t have dinner but had beautifully made cocktails in the bar as a nightcap. Can recommend!! Breakfast was served efficiently by friendly staff, my only small complaint was that my breakfast was served lukewarm on cold plates. Will definitely return soon!!
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sarah

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

David Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay here and it was again excellent
Stayed 6 nights in Aug 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quality Atmosphere and feel all excellent.
Stayed 1 night in Jul 2023

6/10 Okay

Gerard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely hotel. Great location. Awful parking.
Stayed 2 nights in Jun 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ntce view from room of river
Stayed 3 nights in May 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely atmosphere and the staff were so friendly and helpful with everything especially our good allergies
Stayed 2 nights in Mar 2023

10/10 Excellent

terry

Stayed 1 night in Mar 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Great accommodation
Our accommodation was first class but I was disappointed to find out on my last day that there was an offer for a free champagne cream tea in March if you booked two nights. Nobody on reception told me that when we registered and when i equerries it as I was leaving I was told ‘it’s all on our website ‘. Apart from that a fantastic stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Annette

Stayed 1 night in Mar 2023

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Lovely stay out of season. Hotel food was excellent with good choices at breakfast and dinner. Small problem at check out when they tried to charge for our stay a second time, but soon sorted out.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Pamela

Stayed 1 night in Feb 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with very friendly staff
Great location, very friendly staff. Nice views from room. Would visit again
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely fantastic service in an excellent hotel. The personnel make you feel like part of the family! Restaurant was also tip-top Can’t recommend enough
Stayed 2 nights in Jan 2023

8/10 Good

Mustafa Erhan

Stayed 2 nights in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious weekend break
We had a lovely stay in a suite. The suite was very clean and comfortable. Breakfast & dinner were absolutely delicious The staff were all very friendly and extremely helpful.
Stayed 2 nights in Dec 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a relaxed break
Stayed 1 night in Nov 2022

10/10 Excellent

James

Stayed 1 night in Oct 2022

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Every thing was wonderful, staff very helpful, both rooms were clean and very comfortable, will definitely stay again and have already recommended to a friend.
Stayed 1 night in Sep 2022

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but overpriced
Nice views but a bit pricey for what you get
Stayed 1 night in Aug 2022

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star experience ✨️
Came for a. Family wedding, everything was amazing, a perfect venue, and the whole staff from management to housekeeping were brilliant, did an awesome job & were very friendly & attentive. It was the hottest weekend of the year, but still nothing was too much effort for the staff, first class experience.
Stayed 2 nights in Jul 2022

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely mini break by the river
Wonderful mini break! Fantastic location overlooking the river and just a short walk to Christchurch centre. Clean hotel, exceptional food in the restaurant with really welcoming staff. Lovely breakfast as well. We will be coming back!
Stayed 3 nights in Jul 2022

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and the property itself were good with a great view. On the first night we stayed (Friday) we eat out and returned to the bar later that evening. The bar staff were great and so was the service. However, on the Saturday night we ate in the restaurant. The quality of the food for the price was poor, and the service in the bar area was appalling. We could find anyone to take our drinks order despite in being table service and ended up forcing an order through over the bar directly. Not good
Stayed 2 nights in May 2022

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place & Staff
Wonderful, clean, fantastic food, staff, the best i have come across, so friendly & helpful and so on the ball to see any customer standing there they are straight over to ask if you require anything.
Stayed 1 night in Jun 2022

4/10 Poor

Jo

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and views of the river . Hotel is in great condition, rooms are at a very high standard . Staff were friendly and very helpful Will definitely stay again
Stayed 2 nights in Feb 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking hotel
Excellent hotel location on the river Staff very attentive and polite Food superb Rooms large and comfortable
Stayed 1 night in Feb 2022

10/10 Excellent

Emily

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel..fantastic room with a view..lovely lively bar and nice staff..would definitely go again.
Stayed 1 night in Jan 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are a lovely treat after a long journey
Stayed 1 night in Dec 2021

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately check in wasn’t made very easy, lots of other things going on rather than looking after guests, which was a shame. Especially as I then decided to get a room for my parents and they had the same experience then when they arrived. The rooms were pleasant enough, although could do with a little tlc here and there mainly worktop edges, and carpets looking a little disheveled. However the view soon detracts from these small things in the room. We had the same reception in the spa as with check in, but I totally under We’re all short staffed and overstretched right now, with illness etc. the restaurant staff were lovely and very accommodating, and the food, superb. Im not sure I’d rush back, but overall it was a pleasant stay, I would expect a little more for the money paid though. That said, Thankyou for having us 🙏
Stayed 1 night in Oct 2021

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room and food was excellent staff were attentive and views very good.
Stayed 2 nights in Oct 2021

10/10 Excellent

Mr K

Stayed 1 night in Sep 2021

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Cheryl

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly helpful staff……. Excellent position and atmosphere. Will return.
Stayed 3 nights in Aug 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and lovely staff. Would definitely recommend.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from every room are stunning. All staff were extremely friendly and helpful. Rooms are large and spacious, bed was extremely comfortable. Plenty of choice of food and drinks at breakfast - all good quality.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service by staff on all areas
Stayed 1 night in Aug 2021