“Not impressed”

Not impressed with this hotel. Picked after reading other reviews on here and took a gamble. The general cleanliness of the hotel was OK, and the breakfast was OK albeit self-service. Our room was quite small (despite paying for a "superior room", had dirty bed throw (yuk!) and the TV reception was poor. No biscuits on the biscuit tray either. Very noisy at night. Drunken idiots shouting and screaming in the night right outside our room when they were trying to get into their rooms and had obviously locked themselves out. Definitely would not recommend, stay elsewhere.

“Terrible Hotel in Bournemouth”

Terrible Hotel. Its cheap and budget for younger people partying in bournemouth, but still not worth the money. Hotel rooms are horrible, we didnt get the room we requested then had to pay more. Room was cramped, smelly and falling apart. Dripping noises all night with the lift keeping you up creeking up and and down. They dont tell you breakfast finishes at 10am and they bank on people not waking up for breakfast. Hotel manager was very useless, she didnt care about customer satisfaction and took no responsibility. Very arrogant and refuses to admit any fault. Really do not stay at this hotel, you can find something much better at a small independent in bournemouth

“Don't use the hotel - left after 1 night...”

The hotel was very poor. My room had no windows, tea tray was covered in sugar and crumbs, poor and old bedding, fan running all day and night in the bedroom ceiling (I guess to ensure there is air to breathe). Decided to leave after 1 night as the whole experience was so very poor - the reception staff didn't batter an eyelid - clearly use to people leaving early...

“Granny's furniture and grubby bedding”

We were in Bournemouth for a family wedding. Reception was offhand and forgot to order the taxi we needed to get to the wedding. The room was furnished in a style that reminded me of my Granny's spare room, but she would never have put a stained bedspread over what seemed to be a horse blanket. Breakfast was good, but we could have done without the loud commentary from on of the dining room staff on the failings of another staff member.

“Awful hotel”

The Brittania is not as pictured in the photos. This is a very tired hotel. Our room was very small and the bathroom was moldy and awful. When we asked for a different room, the showed us to another that had a slept in, unmade bed and the upholstery on the furniture was torn and ripped. We decided to stay somewhere else and didn't even stay one night (we were supposed to be there four nights). The manager wouldn't refund our money. Thank goodness Expedia customer service was amazing and gave us our money back anyways. Do not stay here. This hotel is very past it's prime.

“Don't go there”

Tired shabby old hotel in desperate need of renovation.

“Will Never Stay At Any Britannia Hotel Again!”

Not being impressed with previous reviews on this hotel I asked to see a selection of rooms on arrival and decided to pay extra and upgrade to a "Superior" room. So this review is on what Britannia believes is a "Superior" room. Light, airy en-suite room facing the Sea & overlooking the covered pool - so far so good. However, the twin beds were horrendous - bulging springs, lumpy & noisy. This was November & the room received only luke-warm heat from the radiators (when the heating was on) and these remained cold from 9am until 5pm and from 10pm until early morning. The room had only partial double glazing and was therefore mostly very cold. Ditto the hot water to the bathroom - this was more constant but was never hot. The carpet was stained and throughout the night we were treated to a "generator type" noise from the swimming pool area. The whole hotel needs a thorough refurbishment as all rooms (including bedrooms) appear "distressed" as were we at our experience. Despite all the staff being extremely helpful, no-one seemed to be responsible for cleaning any of the public areas. The lounge and foyer area was often full of leaves and debris blown in from the car park. The food was just passable - not good, not bad. After this experience we will never be tempted to use any Britannia Hotel ever again.