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Reviews of Hibiscus Valley Inn

3 out of 5
Hibiscus Valley Inn
Hatton Garden #6, 10 min S of Melville Hall airport, Marigot

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 90 reviews" "
Rating 8 - Good. 21 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 8 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful location in the middle of the rainforest. To wake every morning to the sounds of the rainforest was divine…. The hammock got very well used! The property is close to Douglas Charles airport, which is great, but it is extremely isolated if you don’t have your own car. It wasn’t easy to persuade tours to pick up here as most operated from Roseau on the other side of the island. The staff are extremely hard working and very kind The only problem with my stay is that I requested pick up from the airport when I arrived in Dominica. I supplied all my details by email and this was confirmed. Unfortunately it didn’t happen though, which is very disconcerting when landing in a country very different to your own when it is dark. I had to resort to using a local taxi, which to say was terrifying is probably an understatement! Think curvy mountain roads at speed and overtaking on blind bends. Driver laughed at me when I asked him to slow down Unfortunately this did not create a good first impression, but it was more than made up for by the rest of my stay which was exceptional! Particular love to the 2 Hibiscus dogs who are gorgeous! A small kettle in each room would be appreciated. As the property is so isolated it isn’t a case of walking somewhere to get a hot drink once breakfast is over. Also, either leaving some cool water out during the day for guests to top up water bottles or providing bottled water would be a good touch- not easy to obtain water with no car.
Stayed 5 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff. Slept comfortably at night to the sounds of the rain forest in our natural bungalow.
Stayed 7 nights in Jan 2024
Response from Omah on 29 Jan 2024
Thank you for your wonderful view and experience you had in our guesthouse at nature best always wish to welcome you back

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is genuinely a quaint rustic piece of paradise. The grounds are beautifully preserved by a delightful force of experts…. Special shout out to Auggie…. The meals are lovingly and expertly prepared by Sunshine, Rita, Nigel and Omahry….. and companionship is granted by Ginger and Spice…. It felt like home
Stayed 21 nights in Nov 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and her staff were super nice, attentive to our needs and well been. they celebrated my birthday with cake and champagne. An unforgettable time with an unforgettable people. May God Bless them.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing. Ohmary was the best and I will be staying again. Checkout the whole property. It’s beautiful.
Stayed 1 night in Nov 2023
Response from Omah on 8 Nov 2023
Thank you for your wonderful feedback regarding you stay. Appreciate

8/10 Good

Wesley

Stayed 1 night in Jul 2023

8/10 Good

Mickel

Liked: Cleanliness, staff & service, property conditions & facilities
Very recommended
Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hidden gem. Welcoming staff, lovely rooms, excellent food, & close to the river for a dip (they offer tubing trips too). Fairly close to the airport so easy to get a ride if you don't rent a car.
Stayed 2 nights in Apr 2023
Response from nora on 25 May 2023
Thank you for taking your time to give us your experiecy, feedback. So happy you had a great time.welcome back any time

10/10 Excellent

Juan Francisco

Stayed 1 night in Apr 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a peaceful retreat from the world in gorgeous surroundings- mango and coconut trees, bromeliads, hummingbirds, and more.
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2023
Response from nora on 25 May 2023
Thank you for giving us your feedback, happy you had a good time with us and welcome back for a dip in the river before breakfast.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a funky quaint place to stay. It was very rustic but comfortable. The staff was very friendly. Food was good and enjoyed meeting the other people staying there. There are six bungalows and set breakfast and dinner times. You eat what they have cooked for the meal. We liked it. They do accommodate for special food needs. We stayed there one night before we went to the airport. Very reasonable.
Stayed 1 night in Mar 2023

6/10 Okay

Melissa

Liked: Cleanliness
It's rustic and reasonably priced. However it iwas very difficult to get in touch with the property as I planned my stay. Additionally, I feel as if the owner is maladapted to dealing with minority races. She was extremely unhelpful when we asked for an international wall socket attatchment. She flat out said they have nothing like that here and can't help. We were in the wash room returning a wash basin as I had hand washed delicate clothing the night before at my cottage after returning very laye from a hike. The next morning in the process of returing the wash tools she came down to the wash room to tell us we ought not to be there and disappointing. The staff on the orher hand was amazing, friendly and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Jana

Stayed 1 night in Jan 2023
Response from nora on 25 May 2023
we appreceate your comment and you take your time to give us your feedback.welcome back any time

10/10 Excellent

john

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and relaxing. Rooms are very clean despite the natural setting being immersed in garden and surrounded by jungle. Food and drinks at the on site restaurant were excellent. Offers tours including river tubing directly from the hotel which was a lot of fun and suitable for young kids. If you have a car it is less than 15 minutes to several tourist sites, adjacent towns, and airport. Great staff and a really positive vibe. My family and i really enjoyed our stay.

6/10 Okay

Kathleen

Travelled with family
Disliked: Amenities
Very rustic and bare bones. Staff is very friendly and warm. Food choice is limited but good. Be prepared to enjoy nature and don’t expect many amenities.

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Placida

Stayed 1 night in Dec 2022

6/10 Okay

Judith, Yonkers

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
If you like the idea of being in a hot tree house without TV - this is for you. The place was clean and the cook made yummy food for lunch! They are easy going here and will help if you ask them for it.
Stayed 1 night in Apr 2022
Response from Nora on 3 May 2022
Thank you for letting us know about your stay with us. Happy you tasted our cooks food and enjoyed it. About the Nature Bungalow, we think you must have booked the wrong room, we have no TV in those rooms and it is informed, to be natural, wood is a good material. We do have upgraded rooms with TV and Ac and other amnities for your comfort.

10/10 Excellent

David Walker

Liked: Staff & service, amenities, property conditions & facilities
If you're in search of a beautiful, verdant place to stay with an engaging, friendly, staff who will do whatever they can to make your stay enjoyable (including providing truly sumptuous meals), the Hibiscus Valley Inn is the place. I absolutely loved my unforgettable time there, as well as the people I was lucky enough to have met.
Stayed 6 nights in Apr 2022
Response from nora on 29 Apr 2022
Thank you and it was enjoyable to host you as well. come agin as a returning guest. you are welcome

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from nora on 29 Apr 2022
Thanks for your respond, sorry you didnt like our place.

10/10 Excellent

Constance, Tega Cay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great relaxing stay at Hibiscus Inn!! The staff was wonderful, the food delicious and the setting was just what I wanted - quiet and private! I would rent a car next time since getting around the island is limited but I walked to the ocean, had waterfall and whale watching tours booked through the hotel's Eco-tours company, or tubed the river across the street every day!! Lots to do!! Thank you Hibiscus - Nora, Nigel, Omari, Rita and Karen!
Stayed 10 nights in Feb 2022

10/10 Excellent

Malko Sebastien Cjristian

Business traveller
Liked: Staff & service, property conditions & facilities
A nice clean room
Stayed 1 night in Sep 2021
Response from Omarie on 15 Sept 2021
Thanks alot

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from owner on 23 May 2021
Thank you for rating your stay. We are happy you enjoyed Hibiscus Valley. Welcome back

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Nor on 11 Mar 2021
You were never there, vow can you make a review? Sorry.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and the beauty of this place is awesome
Stayed 1 night in Sep 2020
Response from Owner Nora on 18 Sept 2020
Thank you we glad you enjoyed your stay. You are welcome back.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Owner, Nora on 16 Sept 2020
Thank you for taking your time to rate us. I can see you had a great time. You are welcome back any time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in a natural environment. Excellent and friendly staff. Good and traditional dinner
Stayed 1 night in Feb 2020
Response from nora on 29 Apr 2020
Thank you for sending us your comment. Glad you enjoyed out settings and you are very welcome back.

10/10 Excellent

Eric Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant
Great stay but left just as the carnival was starting
Stayed 1 night in Feb 2020
Response from Nora on 5 Mar 2020
Thank you for writing about your stay at Hibiscus Valley Inn. Well next time you will check when carneval is and plan your stay. Welcome back

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is absolutely the perfect place to stay in Dominica. First, the property is beautiful...in the jungle! Second, the staff are incredibly friendly and helpful...seeet people! And thirdly, the dinners and drinks in the on site restaurant and bar are the very best I’ve had ever. Caribbean cuisine at its finest...and the best part? Very inexpensive! You’d pay three times the amount for that kind of quality in the US.
Stayed 10 nights in Jan 2020
Response from Owner on 21 Jan 2020
Thank you for your comments-we all guest and staff had a great time. Thank you for your fidle play it is great. And with your frien on the girarr. All the other muscicians joining.🤗 Hope to see you soon again. Take care

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem!
I loved my stay at Hibiscus Valley Inn! It has everything I wanted in a vacation in Dominica: he setting, the wonderful meals, the tours that were offered. The staff is thoughtful and kind, and as many other reviewers have commented, Nigel is an incredible chef. I stayed in a cabin, which was basic as I expected but very comfortable. I usually like to travel independently and don't tend to book tours, but driving in Dominica is not for the faint of heart, and the guides we met were just wonderful. We did things I would have never done by myself, like a hike into the woods where we cooked lunch on an open fire by the river. Other highlights were Titou Gorge, Indian River, Kalinago Barana Aute and Emerald Pool. Hibiscus Valley Inn makes it very easy to explore the island, and at the same time has none of the 'corporate' feel that you get in resorts. It's a family-run business, using local guides and growing much of its own food right on site - it's one of those places that is so hard to come by, and I would warmly recommend it.
Beautiful garden by the entrance
Breakfast area
Path from cabins to restaurant
Stayed 6 nights in Dec 2019
Response from Owner on 21 Jan 2020
Thank you for your comments, we all glad from hibiscus who made your stay a wounderful time. Welcome back any time.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
If eco-sheek is your thing than this is the place for you. Was not my forte. Nigel though was an excellent cook.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019
Response from Nora on 3 Sept 2019
Thank you for making Hibiscus Valley Inn your accommodation of choice. it was nice having you stay with us.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I loved the location! Each bungalow is surrounded by lush tropical gardens. The sound of the river in the distance was delightful while relaxing on the porch. Other than that, the place is poorly kept. It’s in high need of renovations and maintenance. Firstly the numbers on their website and Expedia’s site are wrong. We were finally able to arrange a pick up by the hotel but the driver was unrecognizable and drunk (We almost took another taxi). The room we paid for was not the one given to us. The room had cracks in every corner which let through all the insects in (we had spiders, crickets, walking sticks Wood beetles). It was not a pleasure to have these insects crawl on us at night. The bungalows should be completely sealed and treated. Our face basin was blocked so it was a disaster to use. They finally fixed it the day before we were leaving. The bed was as hard as wood! It was horrible as we would toss and turn throughout the night and wake up with sores. The staff was kind enough to put two small mattresses to ease the pain. Breakfast was very deceiving; 1 waffle machine for everyone so it took forever, Broken toaster, and only a very small portion of eggs, Cold coffee that we had to pump ourselves. Nothing else ! Dinner was very good. It’s set menu so we didn’t always eat there. No local drinks only water and alcohol. A real bummer for this type of hotel. Overall we enjoyed our excursions but not the hotel. Luckily the staff was kind to ease the disappointment.
Stayed 7 nights in Aug 2019
Response from Nora on 4 Sept 2019
We are doing some last bit of renovation after the Maria. This I must say is an accucation which is not thru. The driver was not DRUNK, and he had a sign. You had a dissagreement , about he didnt want to take you somewhere. This is an serious accusation. Yes a nature bungalow room Well all the insect you mention must have come from the open door and you had window net. It is treated and again you booked the wrong room for your comfort, the semidelux rooms do have all that what you needed and more too. Im sorry about the facebasin. Dominica dont have shopps not open on a sunday everything is not so quick in Dominica. You must have had a good sleep anyway. There will always be one in a 1000 who have problem with one or another thing. The beds are not old. Sorry but there was a good breakfast, you get a plate with eggs sallad and always a local dish, on the buffe table there were cereal , you was served fruit and local fresh juice, coffe and tea was at the table as well as the waffel maschine, unfourtunatly our doubble maschine stop to function and replaced .Yes the toaster was 2 of the 4 bread pices broken. If it was not enough one can always ask our nice staff for a bit more we have a standard serving. Oh yes we serve bread sometimes homemade bread, also homemade marmelade 2 different once and a cream herb seasoned cheese Yes we have a main dish every evening and if one dont eat it or whish for something ealse or allergic, vegetarian or vegan we cater for that too. Never been a problem. We have local drinks, dakiri , juice djungel juice, coke, sprite shandy, ginger ale, soda water. Yes the staff is nice and helpfull, Dominica suffering still after the hurrican in a lot of areas we still fighting to get back. You booked the wrong room type for your stay. NO Marijuana smoking sign will be made. Got complain from neighboring guests.

10/10 Excellent

Peggy, Massachusetts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly and helpful staff, wonderful food.
Stayed 8 nights in Mar 2019
Response from Nora on 5 Sept 2019
Thank you for rating your stay at Hibiscus Valley Inn, It was a pleasure to meet you and have you as our guest. Welcome back

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The first time I went to this Inn I loved it. This time they were understaffed, bad tempered and charged for items they didn't the first time. I like smaller meals and I got them but was still charged for full meals. An the first time I wasn't charged for breakfasts and was this time. I also had trouble several times on getting meals on time. Also as a single women traveling by myself this time was very uncomfortable with men who worked at the Inn.
Stayed 18 nights in Dec 2018
Response from Kevin on 6 Feb 2019
Thank you very much for your feedback. Very much appreciated.

6/10 Okay

Sabby, St. Maarten

I love the nature environment how all the flowers and tress blooming around the resort was amazing sight, also the near by river which they offers day time activities or just to seat by the river side and have a moment with your thoughts. What i dislike about the hotel was the poor customer service, the fact that the manager disapprove my refund for the rest of the nights did not spend because of an early checkout and the lack of information which was not updated about the hotel conditions and policy. There was policy that was said to me verbally that was nowhere writen in the policy rules. And i would like the hotel manager to please informed your guest that if you are running your hotel on generator, what time well the current will be off and until when? Also most people is expecting wifi at any hotel checkin so if you know there is none at your hotel please take it in consideration to infrom your guests. And it would be nice to place a small refrigerator in your rooms to accommodate your guests. Vacation should bring a peace of mind and not stressing over things and how your money goes in vine booking the wrong hotel. Please review your status and update! Thank you.
Stayed 8 nights in Aug 2018
Response from Kevin on 28 Sept 2018
Hello Sir, We are very thankful that you enjoyed the time straying with us and you are always welcome to stay with us again. Answering your comments. You booked true Expedia and not directly true us so to get refunds you always have to go back to who you booked with as we have to pay a commission for each booking true the different travel agencies and providers. So saying poor customer service is not very fair. I answered your calls several time trying to explain exactly this. I understand you are not very happy about the fact that i am not Expedia and i couldn’t just refund you as you wished. Concerning the generator as you maybe know last year Dominica was hit by an Hurricane 5 which pritty much destroyed the island. The time you where staying with us the electricity company couldn’t reconnect us all the Pols where still not put back up to run any lines to our area. As this is thankfully happening right now so we had to find a solution to keep our operation going which was to purchase a massive generator. We didn’t want to put up our prices as we where hoping like this we would get more guest. So we operated the generator from the afternoon until late morning which was never a problem. We where willing to keep on the generator for you 24/7 but you already made plans to go somewhere else. So we are very sorry about this. WiFi if you look in Expedia is already ticked since a good while. So again we a very sorry about the situation and you are alway welcome to come back to stay with us. Dominican regards, Kevin Burkhardt

4/10 Poor

Mackenson, margate fl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff! Nigel is the best. He is the center of the place. Very down to earth, respectful and resourceful. I was a little disappointed that the hotel was advertised online but they didn’t have any idea about my reservation due to they lack of internet after the storm.
Stayed 1 night in Jan 2018
Response from Kevin on 30 Jan 2018
Hello, Thank you very much for your stay with us. We apologise greatly not knowing that you would come. Hopefully we can be your host again sometime soon. Dominican regards, Kevin Burkhardt

6/10 Okay

Verified traveller

Liked: Cleanliness
Smal, dark noisy rooms. The diner was great.

6/10 Okay

qc, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gorgeous, but promised ammenities missing
Room was really big and the view was great. Tons of hot water in the shower. Food was yummy...what we had of it. We chose this place based largely on the recommendations for the in-hosue chef, but he only cooked one dinner of the 3 nights we were there. He was gone the other two. The manager drove us to a different hotel to eat one night, and sent us across the street to the pallet bar for the other. Why did we choose this place based on the chef if we weren't going to get him. Disappointing.

4/10 Poor

william

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Ok hotel but.........
The hotel and dinner were certainly ok. However, the reason we stayed there was proximity to Airport as we had an early morning flight. We called the hotel in advance to book the Airport transfer and paid cash in advance for a 5:30AM Transfer. The car and driver did not show up. My wife had to stand at the side of the road and flag down a pick-up truck whose driver was kind enough to take us to the airport. We made the flight home ok. Hotels.com kindly processed a credit to our account, thank you! However, this hotel did not provide the prepaid airport transfer making for a stressful last impression of an otherwise fantastic vacation in Beautiful and friendly Dominica.
Response from nora on 25 May 2023
oh this was a long time ago, even before hurricane Maria.Sorry about the transfer to the airport, we do offer and this is the first time it didnt work. Now we have a good drop off to the airport. We are use to the early fligts. Im glad you manage to get to the aiport in time. O k last impression from a good vacacion will give you good memories.If you will pass by us again I will promise yo you will get a drop off.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff, accommodating, very eco friendly and easy to locate, close to airport

10/10 Excellent

Bo, Corning, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Staying at Hibiscus Valley Inn was like staying at a family home, instead of some large impersonal box hotel. The whole place just has a good feel to it and it vibes very well with the surrounding nature. During my evening time, the dinners at Hibiscus Valley Inn were filled with awesome local cuisine, fresh ingredients, and absolutely delicious food! I will return to Dominica at some point in the future, but there will only be one hotel I will stay in, and that would be here.

10/10 Excellent

David, Key West, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Dominican Experience
Hibiscus Valley Inn is a pleasing, relaxing environment situated on the lovely Pagua river on the central south, serene, Atlantic side of the island. Miss Norun and her staff from the region provided a personal (as opposed to formal) service and I made several friends among them. The cottage accommodations are situated in a sweet, tropical landscape that has be cultivated by Norun over a long period. Meals concocted by Nigel are masterpieces of sight, scent and flavor that caused me, at least, to eat far more I normally do (and be sure to try the rum punch from the open-terraced dining and bar area). One added comment: For some reason the mosquito population is almost nil and, seriously, I never got one bite there. If you are seeking glitz, pass this one by. But if you are hoping for a laid-back, real experience, this is for you.

8/10 Good

Kenny

Liked: Cleanliness, staff & service, room comfort
Nice gataway
I had a wonder 3 night stay at hibiscus inc with my girlfriend. The view and atmosphere was amazing. Staff was very nice. It felt just like home. The river tubbing was fun.

6/10 Okay

Kristin, Prescott AZ

Liked: Cleanliness, staff & service
Disliked: Room comfort
15 minutes from Airport
Nice communal dinner with other guests. Very nice grounds in the jungle.
Response from Nora on 3 Sept 2019
Thank you for making Hibiscus Valley Inn your accommodation of choice. it was nice having you stay with us.

10/10 Excellent

Mary, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in the Rain Forest.......Awesome...
If you love nature, you will love this location. It's in the heart of the rainforest and just breathtaking!..so close to nature. We loved seeing the Orca Whales in the Caribbean, the Logger Head laying eggs on the beach, the Kalinago Territory village, the waterfalls....the list can go on...We were welcomed everywhere and so glad to experience the beautiful island of Dominica.

6/10 Okay

Azadeh

Liked: Cleanliness, property conditions & facilities, room comfort
The room had no internet and the bathroom was infested with ants, but you get the calming sound of the river and you have a beautiful garden. Furthermore the other side of the road you have Pallet bar which is just lovely. You can get to do yoga in front of the river and have lovely meals.

10/10 Excellent

priscilla , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run hotel very friendly .,
From the moment we arrived we were welcomed. Nothing was too much trouble. The staff all pleasant and polite. Room facilities good standard. All meals very tasty. Lovely gardens. I would recommend this hotel to friends and family without hesitation. Priscilla