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Reviews of Holiday Inn Dhaka City Centre, an IHG Hotel

3 out of 5
Holiday Inn Dhaka City Centre, an IHG Hotel
23 Shahid Tajuddin Ahmed Sharani, Tejgaon, Dhaka, Dhaka Division

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 5 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mahmudul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Manfuza Masud on 12 Feb 2024
Dear Mr. Mahmudul,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

10/10 Excellent

Md arman

Stayed 1 night in Jan 2024
Response from Manfuza Masud on 29 Jan 2024
Dear Mr. arman,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

10/10 Excellent

Paramasivam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manfuza Masud on 23 Jan 2024
Dear Mr. Paramasivam,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

10/10 Excellent

Keng Yew

Stayed 3 nights in Oct 2023
Response from MANFUZA MASUD CHOWDHURY on 20 Nov 2023
Dear Mr. Keng Yew,Greetings from Holiday Inn Dhaka!Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your moment with us. We are grateful to have you with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

10/10 Excellent

Biplab

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from MANFUZA MASUD CHOWDHURY on 20 Nov 2023
Dear Mr. Biplab,Greetings from Holiday Inn Dhaka!Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your moment with us. We are grateful to have you with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

10/10 Excellent

Samantha, Braintree

Stayed 12 nights in Jul 2023

4/10 Poor

john

Business traveller
Liked: Cleanliness, room comfort
Ridiculous price charged by hotel for hotel taxi t
Hotel interior is OK, however you need to be careful when choosing this hotel if you do not absolutely need to be located in this area. The traffic is a nightmare. You could be stuck in traffic moving only meters in 20minutes. Literally snail pace. It could take up to 2 hrs to get to airport in peak. I arrived in peak and airport taxi cost 1500TK (USD 13). Hotel charges USD 50 plus 20%loading taxes etc… My trip back to the airport was chosen at 7am to avoid traffic and took 18minutes….. still charged nearly 60 usd.
Stayed 3 nights in Jul 2023
Response from SHANAWAJ on 25 Jul 2023
Dear Mr. John,Greetings from Holiday Inn Dhaka!Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,SHANAWAJ ABDULLAHMarketing Coordinatorshanawaj.abdullah@holidayinn-dhaka.com

10/10 Excellent

Sudhir Nath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except of the issue with pick of from Airport , all other things was very good Very big & clean rooms , very friendly staff , good breakfast
Stayed 7 nights in Mar 2023
Response from Mohammad Sazzad Hossain, Marcom Manager on 11 Mar 2023
Dear Mr. Sudhir,Thank you very much for taking the time to write a review of our hotel. We are glad to hear you had a good time with us and we apologise for the Airport Pickup issue. We will raised this issue to our management to solve this issue. We cherish your input since it's something our Team is really proud of. We hope to see you again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

2/10 Terrible

Sabbir

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible checking experience!! Front desk manager Mr Tamim literally argued with me. He tried to tell me he stayed in more hotels and he has different experiences than what I know about hotels stay. I asked for his business card he said he doesn’t have one IHG didn’t provide him any business card.. so weird but rest of the hotel employees were friendly and it was clean. Later I got call from hotel supervisor and he expressed so nicely and comforted me. I’m elite status with Marriott & god status with Hilton chains. The incident was I booked online 1 adult with breakfast for 2, but when I went to check in physically we ware 2 guest. The hotel wouldn’t allow the 2nd guest & 2 breakfast. They would only allow 1 person & 1 breakfast. I explained them with 1 or 2 guests the price is still same and under hotel rules up to 2 guests are allowed.Mr tamim explained I’m wrong and he has more experience regarding hotel stay…. Eventually the supervisor allowed the 2nd guest but not the 2 breakfast…. I only stayed by myself because the second guest was embarrassed….
Stayed 1 night in Dec 2022
Response from MOHAMMAD SAZZAD HOSSSAIN on 26 Feb 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Mohamed

Stayed 3 nights in Nov 2022
Response from MOHAMMAD SAZZAD HOSSSAIN on 3 Dec 2022
Greetings from Holiday Inn Dhaka! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are grateful to have you with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel great stay...
Relatively a new hotel, very neat and clean, comfortable stay with larger than traditional rooms, bigger bathrooms. People were very helpful, breakfast was fantastic..... recommend highly if you are looking to stay in Dhaka.
Stayed 3 nights in Nov 2022
Response from MOHAMMAD SAZZAD HOSSSAIN on 3 Dec 2022
Thank you very much for taking the time to write a review of our hotel. We are glad to hear you had a good time with us. We cherish your input since it's something our Team is really proud of. We hope to see you again soon.Sincerely,MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications Manager

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always, my favorite place to stay in Dhaka.
Stayed 2 nights in Sep 2022
Response from MOHAMMAD SAZZAD HOSSSAIN Marketing & Communicatio on 21 Sept 2022
Dear Mr. David,Thank you very much for taking the time to write a review of our hotel. We are glad to hear you had a good time with us. We cherish your input since it's something our Team is really proud of. We hope to see you again soon.Sincerely,MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications ManagerMohammadsazzad.hossain@ihg.com

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from MOHAMMAD SAZZAD HOSSSAIN Marketing & Communicatio on 21 Sept 2022
Dear Greetings from Holiday Inn Dhaka! Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are grateful to have you with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications ManagerMohammadsazzad.hossain@ihg.com

8/10 Good

Citi

Stayed 4 nights in Aug 2022

8/10 Good

MD

Stayed 3 nights in Aug 2022

2/10 Terrible

SPENCER

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 12 nights in Jul 2022
Response from MOHAMMAD SAZZAD HOSSSAIN Marketing & Communicatio on 16 Aug 2022
Dear Spencer, Thank you for your candid review. We apologize that your recent stay did not meet expectations. Though you did not mentioned any specific points of your dissatisfaction, we appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely

10/10 Excellent

BRUNO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welll maintained canteen , good
Stayed 3 nights in Jul 2022
Response from SAZZAD on 4 Aug 2022
Dear Mr. Bruno, Greetings from Holiday Inn Dhaka! Thank you very much for taking the time to write a review of our hotel. We are glad to hear you had a good time with us. We cherish your input since it's something our Team is really proud of. We hope to see you again soon. Sincerely, MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications Manager Mohammadsazzad.hossain@ihg.com

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel comfortable & very good service
Stayed 1 night in Jun 2022
Response from MOHAMMAD SAZZAD HOSSSAIN Marketing & Communicatio on 25 Jun 2022
Dear Mr. Sanjay, Thank you very much for taking the time to write a review of our hotel. We are glad to hear you had a good time with us. We cherish your input since it's something our Team is really proud of. We hope to see you again soon. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, only drawback is limited variety for vegetarians
Stayed 6 nights in Jun 2022
Response from MOHAMMAD SAZZAD HOSSSAIN Marketing & Communicatio on 25 Jun 2022
Greetings from Holiday Inn Dhaka! Thank you so much for your review of our hotel. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

10/10 Excellent

SALVATORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Sazzad on 20 Mar 2022
Dear Mr. Salvatore, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mohammad Sazzad Hossain Marketing & Communications Manager

10/10 Excellent

Shamima

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 1 night in Jan 2022
Response from NIVEDITA AVASTHI, General Manager on 26 Jan 2022
Dear Ms. Shamima, Greetings from Holiday Inn Dhaka City Centre! Thank you very much for taking the time to write a review of our hotel. I'm glad to hear you enjoyed your stay with us.  We cherish your input since it's something our associates take great pride in. We hope you will visit us again soon.

10/10 Excellent

YUKI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hote's room is very clean. In the night, sometime noisy.
Stayed 3 nights in May 2024
Response from Manfuza Masud on 14 May 2024
Dear Mr. YUKI,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

8/10 Good

YOSHINORI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが親切でした。
Stayed 3 nights in Apr 2024
Response from Manfuza Masud on 2 May 2024
Dear Nr, Yoshinori,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

10/10 Excellent

TONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Manfuza Masud on 23 Jan 2024
Dear Mr. Tong,Greetings from Holiday Inn Dhaka City Centre! Thank you for your positive review.We are delighted to hear that you had an enjoyable experience during your stay. It's our top priority to ensure every guest feels welcome and comfortable, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, MANFUZA MASUD CHOWDHURY Marketing and Communications Manager

10/10 Excellent

Yoshio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from MANFUZA MASUD CHOWDHURY on 20 Nov 2023
Dear Mr. Yoshio,Greetings from Holiday Inn Dhaka!Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your moment with us. We are grateful to have you with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

6/10 Okay

Jari

Liked: Cleanliness, amenities, property conditions & facilities
Uima-altaalla hirveä melu. Lapset hyppivät altaaseen kielloista huolimatta. Lähtöselvityksen yhteydessä osa palveluista oli laskutettu kahteen kertaan. Muuten siisti hotelli mutta en palaa uudelleen ko.paikkaan!
Stayed 3 nights in Oct 2022
Response from MOHAMMAD SAZZAD HOSSSAIN on 3 Dec 2022
Dear Mr. Jari,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team, specially swimming pool use for kids, noice problem and the bill, so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,MOHAMMAD SAZZAD HOSSSAIN Marketing & Communications Manager

10/10 Excellent

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied stay
Very appreciate my stay in this Hotel, middle in the city, saved a lot of time on travelling in and out. Very clean, i hope it will stay this way further as they are freshly opened. Because of Business trip reasons and late arriving at the hotel I wish they could open the Gym and swimming pool also over the night to be able to use it. All other is just great.
Stayed 2 nights in Mar 2022
Response from Sazzad on 20 Mar 2022
Dear Anton, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mohammad Sazzad Hossain Marketing & Communications Manager

8/10 Good

BIZOL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Busines Hotel
Sehr sauberes neues Hotel. Sehr freundliches Personal.Ich buche es beim nächsten Business Trip wieder.
Stayed 2 nights in Mar 2022
Response from Sazzad on 20 Mar 2022
Dear Bizol, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mohammad Sazzad Hossain Marketing & Communications Manager