Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hants

excellent location and very comfortable room

Posted 09-Apr-2015
Pros: Modern and stylish but also comfortable
Cons: I prefer a slightly softer bed
Location: excellent location in the heart of the city close to harbour, shops and nightlife
I was very impressed with the cleanliness and high level of comfort. The room was spacious and quiet. All our needs were catered for.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Singapore

Bed linen filty.

Posted 09-Mar-2015
Pros: Restaurant staff
Cons: Cleaniless of the room to be ensured.
Location: Nothing much
I was pleased by the room size with the 2 beds as requested. My son was joining me from London to have some academic relief. But it seemed not quite clean though it looked neat. I headed out on arrival for a session at Univ of Plymouth. When I returned that evening, I pulled the bed cover to rest suspecting the bed cover was not fresh. I was upset to see it unmade and find streaks of long hair on the sheet. I moved over to the next bed and this time shocked that the sheet was visibly stained. I informed housekeeping about it and also informed front desk as I left for the evening. WHen I returned there was no change. I was apprehensive of using the towels suspecting they too were not fresh. I slept over my winter coat and my spare clothes. The next morning as I went out I once again reminded front desk. When I came back that evening .. there was no change. I attempted to move to another hotel but was told that there was none available till next pm. Unfortunately I had to stay till I left Plymouth. SHeets were change only the evening of my departure. I am glad my son who has asthma did not come.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom japan

港町

Posted 14-Feb-2015
Pros: ホテルのスタッフの対応が親切丁寧。
Cons: シャワーが少しぬるかった
Location: パブが最高
眺めはいい。 海が近くて、朝はカモメのさえずりで目が覚めます。 夜 遅く帰ってきても、親切に対応してもらいました
5 out of 5
Recommended
for Personal Event
by Lindafrom Penryn

Excellent choice

Posted 03-Feb-2015 on Hotels.com
warm, comfortable rooms and friendly staff. A group of friends came in after walking back from the Theatre Royal in the rain, and a gentleman came with towels for us to dry off as we entered the hotel. Excellent service. Have already recommended.
3 out of 5
Recommended
for Couples
by Katiefrom Plymouth

Tired

Posted 31-Jan-2015 on Hotels.com
One night as a surprise for husbands birthday as we stayed there on our wedding night, but not as I remembered. Feel the hotel has got tired and is in need of some tlc.
5 out of 5
Recommended
for Business Travellers
by Jamiefrom Stoke-on-Trent

Ideal!

Posted 27-Jan-2015 on Hotels.com
Great place, cant fault it and so convenient to the University.
4 out of 5
Recommended
for Getaway With Friends
by Harryfrom London

Good hotel shame about the wifi

Posted 25-Jan-2015 on Hotels.com
Wifi was too slow, unuseable even
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Functional but not charming

Posted 25-Jan-2015 on Hotels.com
Lockated very central in a walking distance to Habour Bay and City centre
4 out of 5
Recommended
for Personal Event
by Trond

This traveller left a rating score only Posted 18-Jan-2015 on Hotels.com
3 out of 5
Recommended
for Personal Event
by A verified traveller

Disappointed - Expected better

Posted 17-Jan-2015 on Hotels.com
For a Jury's Inn, it was a very basic hotel. Infcat when I arrived I went to the room and it was so pokey I upgraded (extra £20 a night)to a premier Room. larger but poor facilities. No fridge - closet with no doors! The upgrade meant I got two free bottles of water which sat on the desk and a packet of biscuits and an iron and board in the room. I was also given a 10% discount off any food in the place. I did eat there are one night it took some 2 1/2 hours to get 3 courses! Not quite what I would expect from a Hotel chain of this quality. No Parking on site - local car park arrangement near by £6 from 5pm - 11am - but you have to pay for parking during the day.