Ratings based on 450 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

Nice central hotel.

Posted 03-Jan-2015
I have stayed here a few times and enjoy it every time. The staff are lovely, breakfast was average but very clean.
4 out of 5
for Everyone
by A verified travellerfrom Hampshire

Good Hotel

Posted 27-Dec-2014
Pros: Clean and modern. Breakfast was very good
Cons: Noisy extraction fan in bathroom
Location: Plymouth centre
Stayed for one night when picking son up from Uni. Hotel was very good and the staff were extremely helpful. Definitely will return when visiting Plymouth again.
3 out of 5
for Everyone
by A verified travellerfrom London

Generally OK city centre hotel

Posted 20-Dec-2014
Pros: location
Cons: Training for new staff and monitoring performance until they are experienced. The checking of room standards by chamber maids
Very poor check in from new member of staff who spook inappropriately to me making silly jokes. Got the room request wrong and it took far too long. She had no awareness as to how I was feeling. Room cold and heater would not work at all.
3 out of 5
by A verified travellerfrom Birmingham

Functional hotel

Posted 16-Dec-2014
The room was quite functional although comfortable enough. The road noise was quite intrusive over the night. It had a utilitarian feel with all the white bedding and lack of 'frills'. The staff were generally friendly. Some frustrations with the service. When I checked in, about 8pm in the evening, I asked about room service. When I rang room service and asked for the charge to be added to my room bill I was told that this was not possible, and needed me to go to reception to have this amended. I was tired after my journey to Plymouth and really didn't want to go down to reception again. It would seem that if someone was asking about room service, the receptionist could at least have told me about the charging options. It would have been helpful to have had more extensive hotel and location information in the room.
4 out of 5
for Everyone
by A verified travellerfrom Cornwall

Good hotel - close to drake circus, and Barbican

Posted 15-Dec-2014
Pros: Convenient location
Location: Shopping, entertainment and eating all close by.
Have stayed here a number of times with no complaints. Short walk to Drake Circus and less than 10 minute walk to the Barbican where there a a number of good pubs and restaurants.
3 out of 5
for Everyone
by A verified travellerfrom cardiff

Good location

Posted 08-Dec-2014
Pros: Central location
Cons: Reception staff
Reception disorganised, only 1 couple in front of us checking in, 3 people behind the desk.despite this we were still kept waiting for 5 minutes. Got my jurys rewards membership card out, receptionist didn't even acknowledge it or offer to give me premium wifi for free. Had requested a room on the 8th floor away from the lifts but got given one on the 8th right by the lifts! Avoid at all costs as you can hear the lifts moving making noises.had to open our road side window to drown out the sound. The room was quite clean, found a few stray hairs in the bathroom but overall I was satisfied. Towels are on the small side and starting to show their age in my opinion. Standard wifi was ok, powered my skygo no problems. Air con in the room was limited, couldn't change the temp higher than 19, never had this before so don't know if they've changed their policy or we just got given the knackered room.
5 out of 5
for Everyone
by A verified travellerfrom East Midlands

Handy for the Guildhall and my sons Graduation.

Posted 03-Nov-2014
Pros: Handy for City Centre.
Cons: Ice and cold drink machines on 6th and 7th floor need fixing.
Location: Good to walk on the Hoe
Came up to expectations, Stayed many times at Jury's Inn Brighton.
4 out of 5
for Business Travellers
by Craigfrom Exmouth

Nice hotel, shame about the parking

Posted 03-Nov-2014 on Hotels.com
Nice hotel and close to city centre. Perhaps a little too clinical and impersonal, but that's not a problem for a business trip. Shame breakfast, parking and everything else costs extra. Note also that the hotel doesn't have parking which seems slightly ridiculous given its size.
5 out of 5
for Couples
by R Dfrom Isle of Wight

Great stay

Posted 31-Oct-2014 on Hotels.com
Stayed 2 nights. Very helpful manager when we arrived at check-in, gave us a 6th floor, rear facing, quite room when we requested one. Lovely breakfast. Would definitely recommend and will hopefully stay there again.
5 out of 5
for Couples
by SEBASTIENfrom lannion


Posted 28-Oct-2014 on Hotels.com
très bien situé a nôtre prochain séjour a plymouth pour du shopping on y retournera exelent rapport qualité prix