Deluxe Room | Balcony view
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Reviews of Amber Dale Luxury Hotel & Spa

5 out of 5
Amber Dale Luxury Hotel & Spa
KSEB Tunnel Road, Pallivasal, Munnar, Devikolam, Kerala

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Jenice

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is not a five-star property. It does not look as glorious in person as it does in the pictures. The room was marginally clean. The staff are useless. At the price point, they should provide breakfast for free, but they are content to nickel and dime you for everything. I ordered room service, and I’m pretty sure the slop they brought me was from the buffet. I couldn’t manage to eat it. Nothing about the property was inviting. And to make matters worse, I was in a room that overlooked the hotel’s hvac. They should sharply discount such rooms because there is nothing pleasant about being in the mountains and overlooking industrial equipment. The wifi sucks. This wouldn’t be as much of a problem if the property was actually a pleasant place to relax. Unfortunately it is not. The experience was so horrible that I checked out after one day even though I paid for three nights. Oh, and the towels are threadbare.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sharon

Stayed 2 nights in Jan 2024

4/10 Poor

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Stayed 4 nights in Jan 2024

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great views from very comfortable rooms. Buffet food was good as was afternoon tea and snacks on roof terrace.Dining staff excellent and eager to help. Thank you.
Stayed 4 nights in Jan 2024

8/10 Good

Rohit

Travelled with family
Liked: Cleanliness, amenities
Great views, good spa, helpful staff. The hot water pressure was erratic.
Stayed 4 nights in Dec 2023

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Emily

Stayed 2 nights in Dec 2023

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please add correct contact details on Expedia. Instructions on Expedia and what property expects wasn’t the same. Expedia had card details and said payment at property . Property contacted us a week before booking date and said of full payment not made immediately, booking will be cancelled . Payment mode was most inconvenient as the QR code provided didn’t allow full payment. Unnecessarily stressful to sort. Please provide all information as per property policy when booking confirmation is sent.
Stayed 1 night in Oct 2023

10/10 Excellent

Ranjiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from the balcony. Staff was super friendly. I felt so thrilled to receive welcome with garland and super delicious herbal tea. Breakfast was having so many options. I spent 6 nights while working remotely, it was absolutely a great experience. Although it was a bit costly
Stayed 6 nights in Sep 2023

6/10 Okay

Vikas

Disliked: Staff & service
Overall a good property and we had a comfortable stay. Great views from high up in the mountains. Food was good but not great. Main complaint is that the staff are very timid and soft spoken, with very limited English or Hindi skills. Also the bedding is quite old.

10/10 Excellent

Mahesh, westmont

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As most of the reviews have mentioned, the hotel has beautiful views of the valleys. Its nice and refreshing to wake up looking at the views in the morning. You feel invited to the property and the staff is helpful. The access road is terrible and there is no restaurant within walking distance. The hotel does try to sell dining/breakfast package which are quite steep. Also, their breakfast and dining menu prices are very expensive. I would have liked the hotel to have reasonable dining price since there is no nearby eating options other than driving to town. The kids enjoyed the game room. The property has only one elevator which at times is slow. But we liked the food in the restaurant and the location and views trumps everything else. Would highly recommend the hotel.
Stayed 2 nights in Aug 2023

8/10 Good

KRISHNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Service made up for minor issues like lack of decent gym, bathroom being super slippery, no refrigerator, temp control in room. It was v peaceful place; did not have mosquitos etc.
Stayed 2 nights in Jun 2023

10/10 Excellent

Aine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay,and clean
Beautiful hotel, generous sized room and good food and clean throughout
Stayed 2 nights in Mar 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Gil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The lobby is very impressive and the restaurant is good. Food is tasty and diverse. But… the rooms were not as expected, no elevator and there was a lot of noise from one floor beneath which is some kind of quarters for employees. The billing for the staying is one big mess! All in handwriting, like we are at the 19 century… I wasted a lot of time in setting the bill. Eventually they found a mistake, and now all over again. Also the gym is not maintained and some machines doesn’t function well or doesn’t function at all. Long story short - nice place, but i am sure that there are better options around…
Stayed 3 nights in Apr 2023

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and good food
Stayed 1 night in Jan 2023

8/10 Good

Jobin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to the resort is horrible. Otherwise the view from room is amazing and the resort is very nice.
Stayed 1 night in Dec 2022

10/10 Excellent

Madhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was great. Staff were awesome. Only negative was that they did not have liquor licence.
Stayed 4 nights in Nov 2022

10/10 Excellent

Sabyasachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a littérale mind blowing view. The location is incredible - make sure to take a room with a view!
Stayed 1 night in Nov 2019
Response from Team Amber Dale on 6 Dec 2019
Dear Guest, Greetings from Amber Dale Luxury Hotel & Spa, Munnar !!! Wow!!! We are overwhelmed with happiness reading your beautiful review. Such a wonderful narration of the spectacular view from our hotel. Our team takes great pride in ensuring each guest experiences a seamless and enjoyable stay. We are looking forward to the pleasure of welcoming you back to Amber Dale Luxury Hotel & Spa, Munnar to have more majestic moments. Thanks & Regards Team Amber Dale

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Team Amber Dale on 6 Dec 2019
Dear Guest, Greetings from Amber Dale Luxury Hotel & Spa, Munnar !!! We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services. We deeply value your relationship with our hotel and are committed to providing you with the highest level of service simply because our guests deserve the very best. We are looking forward to the pleasure of welcoming you back to Amber Dale Luxury Hotel & Spa, Munnar to have more majestic moments. Thanks & Regards Team Amber Dale

10/10 Excellent

Theresa, Olympia Wa USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made a great welcome with flowers etc. The room and surrounding was decorated nicely. Staff was very courtious especially Kala and Keiren. Food was excellant very family friendly so much so that they left children touch the buufet food and put it back, which is very unhealthy. they should make it clear that the parents supervise the children. Unfortunately it rained both days, couldnt go anywhere but the cooking show by the cheff was great and tasteful.
Stayed 2 nights in Sep 2019
Response from Team Amber Dale on 6 Dec 2019
Dear Guest, Greetings from Amber Dale Luxury Hotel & Spa, Munnar !!! First of all, thank you for sharing your experience with us. Looking at your feedback on or rooms, We regret that you left dissatisfied as it is our endeavor to ensure that every guest leaves as an ambassador of our hotel. In your case we failed to do so and for that please do accept my sincere apologies. We look at every feedback as an extremely constructive one and I have taken on board the points given by you in the review. We are looking forward to the pleasure of welcoming you back to Amber Dale Luxury Hotel & Spa, Munnar to have a better stay. Thanks & Regards Team Amber Dale