Exterior
Check availability

Reviews of AmericInn by Wyndham Detroit Lakes

2.5 out of 5
AmericInn by Wyndham Detroit Lakes
777 Hwy. 10 East, Detroit Lakes, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 310 reviews" "
Rating 8 - Good. 109 out of 310 reviews" "
Rating 6 - Okay. 37 out of 310 reviews" "
Rating 4 - Poor. 17 out of 310 reviews" "
Rating 2 - Terrible. 20 out of 310 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

wallace

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jesse on 22 Apr 2024
Dear Wallace,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness
The bathroom was especially dirty!!! No toilet paper. None! I was not at all pleased. 😢 I would not ask for a refund. But I’d appreciate a voucher or a certificate for the next complimentary visit. Please? Thank you.
Stayed 1 night in Apr 2024
Response from jesse on 11 Apr 2024
Dear Jennifer,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Kenneth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Not sure that anything was unique. Room was clean as was the building. The hot tub was closed. Not sure if this is an unusual situation or the normal. So often now I choose a hotel for having a hot tub or other amenity which is no longer in use.
Stayed 1 night in Apr 2024
Response from jesse on 8 Apr 2024
Dear Kenneth,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Rachel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our jetted tub suite!! We also loved having the fireplace!! The pool and hot tub area had a few wild kids though that were pretty loud. So we enjoyed our jetted tub in our suite!!
Stayed 2 nights in Mar 2024
Response from Caleb Braun on 4 Apr 2024
Thank you for letting us know you enjoyed your stay Rachel! We look forward to seeing you next time you are in the area!

6/10 Okay

Debbie

Travelled with partner
Liked: Staff & service
The main issue upon check in was that an employee didn’t think of the consequences of closing the pool & sauna. After my initial review, the pool & sauna did open but the pool was chilly. Still no hot tub.
Stayed 2 nights in Mar 2024
Response from Caleb Braun on 1 Apr 2024
Hi Debbie, thanks for letting us know your concerns. We are working on this issue and getting it resolved as soon as we can. Thank you!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities
Nice rooms, clean and large. Heat didnt work in first room. Second room was around 65 degrees and took well over an hour to warm up. Morning front desk said they would check on it.
Stayed 1 night in Mar 2024
Response from jesse on 18 Mar 2024
Dear Vicki,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Detroit Lakes-not new, but well maintained and kept up to date. Staff were friendly and helpful, and our kids loved the pool!
Stayed 2 nights in Mar 2024
Response from jesse on 18 Mar 2024
Dear Aaron,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good except sauna broke
Stayed 1 night in Mar 2024
Response from jesse on 11 Mar 2024
Dear Ken,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Ssndra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caleb Braun on 2 Mar 2024
Thank you for leaving us your feedback Sandra!

2/10 Terrible

Joseph

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was very cold! One of the reasons i picked this place was because they had a hot tub. The guy doing our check in was not very personable. Seemed to be "bothered" when anyone was asking for help or for change to play the pool table or claw machines.They needed my license plate number for their paperwork after saying I'm parked in the handicap parking and i have knee and hip issues they put me in a room on the 2nd floor.I asked where the elevator is and he said we only have stairs.OK,fine i can make this work l,i thought,but then i get to my room and the keys don't work so back down the stairs i had to go to get them fixed.The next day i left for a few hours came back around 1pm, went to my room and my keys didn't work again! So back down the stairs i go again. This time they checked someone else out wrong and my keys/ room were part of that issue. Completely horrible and ridiculous that there isn't an elevator if you're going to put people on the 2nd floor if they have handicaps. Feedback options above won't let me select "other" to enter in other issue like the key problems, the hot tub problems, the very few(usually only 2 to 4 if any)to no pool towels were placed on the towel rack for people to use.The room itself was super cold, heater was set to off and read 60° room temperature, if you know you're renting that room out at least turn the heat on in the winter.Upon check out,I explained everything the manager and he had no idea the hot tub wasn't working.
Stayed 2 nights in Feb 2024
Response from Management on 20 Feb 2024
Hi Joseph. Thank you for letting us know about your experience. I will be in touch with you tomorrow to discuss your issues you had during your stay. Thank you,Caleb BraunGeneral ManagerAmericInn Detroit Lakes, MN

8/10 Good

Ntshadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in a superb location.
Stayed 1 night in Feb 2024
Response from jesse on 12 Feb 2024
Dear Ntshadi,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jesse on 26 Jan 2024
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

David

Response from jesse on 25 Jan 2024
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

2/10 Terrible

Zackery, Fargo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this hotel for the sole purpose of using the pool and spa amenities. The pool area was cold, the hot tub was not working properly, the sauna was out of order. The fire alarm went off twice in our room early in the morning. The staff could have warned us at check in as they had been having issues with the alarm system prior to our arrival. The heater in our room didn’t work properly, it was too hot even set at 68. If we were to shut it off it got too cold. There wasn’t an ”auto” option for the fan or we would have tried to use that. The only good thing during our stay was the breakfast. We did end up leaving a day early and will be requesting a partial refund.
Stayed 1 night in Jan 2024
Response from AmericInn Detroit Lakes Management on 15 Jan 2024
Zackery, we are so sorry to hear about your experience at our hotel. Please accept our apology and know that this is not characteristic of our hotel. We will look into everything mentioned in your review. We hope next time you're in the area, you will give us another chance to prove to you that we strive for guest satisfaction! Please feel free to reach out to us with any other concerns about your stay.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Great location. Clean comfortable room.
Stayed 1 night in Dec 2023
Response from jesse on 29 Dec 2023
Dear Debra,We are delighted to have been your hotel chosen hotel during your recent stay AmericInn DL. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

6/10 Okay

Lorie

Travelled with partner
I have always enjoyed staying at this hotel when it was under previous ownership. The new ownership is not as accommodating. Absolutely no early check-ins, unless you want to pay an extra fee. If you stay more than 2 nights/3 days, they do not come in to change out laundry/towels, etc. I stay at a hotel to be waiting on... not to have to go to front desk to ask for things like new towels or whatever. I was not happy with my upgrade, which needs a better description of what the room contains and how it is laid out. I upgraded to a suite with a king bed, couch and hot tub and it was CRAMPED. TV is off to the side of bed, so you have to turn your head. Should be straight out from bed when you lie in it.
Stayed 2 nights in Dec 2023
Response from jesse on 26 Dec 2023
Dear Lorie,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to sleep
Only problem was the shower heads were bad and could not take a decent shower
Stayed 1 night in Dec 2023
Response from jesse on 12 Dec 2023
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AmericInn Detroit Lakes Management on 11 Dec 2023
Thank you for your review Tammi!! We are glad you enjoyed your stay and we hope to see you next time you're in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was super nice and the room was so comfortable and quiet. Great value for money
Stayed 1 night in Dec 2023
Response from AmericInn Detroit Lakes Management on 5 Dec 2023
Anonymous, thank you so much for your review! We appreciate you taking the time to do so. We hope to see you next time your travels bring you to the Detroit Lakes area!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 2 nights in Nov 2023
Response from jesse on 4 Dec 2023
Dear Eric,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Memory

Stayed 2 nights in Nov 2023
Response from AmericInn Detroit Lakes Management on 22 Dec 2023
Memory, thanks for your review. Let us know what we can do to make your next stay even better!

10/10 Excellent

Joyce

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to walking path and not too far from lake
Stayed 1 night in Nov 2023
Response from jesse on 20 Nov 2023
Dear Joyce,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was quite surprised to see the set up of the room with the living area and tv along with a nice mini fridge and microwave. I was concerned when the attendant I spoke to about the heating issue had not taken care of it however when we returned, the new attendant got it working for us.
Stayed 1 night in Nov 2023
Response from jesse on 20 Nov 2023
Dear Kathleen,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Laurie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from jesse on 17 Nov 2023
Dear Laurie,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
Disliked: Amenities
Pull out couch sheets were dirty, the hot tub was not working. The freezer in the fridge in the room was gross and nasty.
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 30 Oct 2023
Brenda, please accept our apologies for the issues mentioned in your review. This sounds very uncharacteristic of our property. We will be sharing this feedback with our team to prevent this from happening again in the future. Next time please make the front desk aware and we will switch you rooms if possible. Feel free to reach out to us with any other concerns regarding your stay. We hope you will give us another chance to better serve you in the future.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Photo provided by Hotels.com incorrect! Not the room pictured. Front desk agent correct issue with great customer care. Do not trust pictures shown on this site and when called, horrible customer service!
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 27 Oct 2023
Hi Anonymous, thank you for taking the time to provide feedback. We pride ourselves in striving to provide the best customer experience as possible. As for the photos on Hotels.com - I just checked them and can confirm that they are accurate representations of what the rooms currently look like.I am sorry your stay was dissatisfactory and we do hope that you will give us another chance in the future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 27 Oct 2023
George, thank you for your review! We hope to see you again next time you're in the area!

10/10 Excellent

Kirt

Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 7 Nov 2023
Thanks for your review Kirt. We are glad to see you had an enjoyable stay with us! See you next time you're in the area!

8/10 Good

Angie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice place for a weekend stay. Unfortunately the hot tub was not heated and the rooms were dusty. Was a bit surprised that almost every corner on the walls in The room and building were missing chunks of the wall. Looks a bit tacky for a nice hotel. The breakfast they had was amazing!
Stayed 2 nights in Oct 2023
Response from AmericInn Detroit Lakes Management on 27 Oct 2023
Hi Angie, thanks for your feedback! We apologize for the issues that occurred during your stay. Please know that this is not characteristic of the level of service we strive to provide. We are under new ownership and management and are actively working to fix things that need fixing, and changing things that need changing!We are glad you enjoyed our continental breakfast and we hope to see you again next time you're in the Detroit Lakes area!

8/10 Good

Eric

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property was clean, quiet. The kids loved the pool, and sauna. The hot tub was not working when we were there, but not a big deal. Breakfast was a big hit with everybody. Would recommend staying here. My only concern is they charge a fee for checking in early. Never heard of that before.
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 16 Oct 2023
Hi Eric, thank you for your review! We are glad to hear that you and your family had a blast staying with us! We look forward to seeing you all again next time you're in the area.

2/10 Terrible

Colleen, la crescent

Disliked: Amenities
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 30 Oct 2023
Colleen, we are sorry to see that your stay with us was less than satisfactory. Please reach out to us with any concerns regarding your stay.

10/10 Excellent

GAYLEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean and comfortable rooms.
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 16 Oct 2023
Thank you Gaylen for your review and kind words! We take pride in providing the utmost service to our guests. We look forward to serving you again next time you're in the area!

6/10 Okay

carol

Travelled with partner
Disliked: Amenities
Mattress was lumpy, not comfortable. Breakfast mediocre at best
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 16 Oct 2023
Carol, we are sorry to hear that your stay was less than satisfactory. We hope in the future you will allow us another chance to better serve you.

10/10 Excellent

Kerrina

Stayed 2 nights in Oct 2023
Response from AmericInn Detroit Lakes Management on 16 Oct 2023
Kerrina, thank you for your review! We hope to see you again next time you're in the area!

10/10 Excellent

Don

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conner was gracious and friendly, room very clean and comfortable. Breakfast was fantastic, beyond our expectations. Hot food, fruit, juice, fresh waffles, bagels, biscuits and gravy, etc. We would definitely stay again!!
Stayed 1 night in Oct 2023
Response from AmericInn Detroit Lakes Management on 9 Oct 2023
Don, thank you so much for your review and kind words! We are glad that your expectations were exceeded and we look forward to serving you again in the future!

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AmericInn Detroit Lakes Management on 9 Oct 2023
Hey Nathan, thanks for your review! We are glad that you had an exceptional stay with us and we look forward to serving you again next time you're in the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 5 Oct 2023
Anonymous, thanks for your review! Please let us know what we can do to make your next stay even better!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AmericInn Detroit Lakes Management on 2 Oct 2023
Charlene, we are glad to see you had an enjoyable stay! We hope to see you again next time you're in the area.

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 9 Oct 2023
Thanks for your review Lisa. Let us know what we can do to make your next stay even better!

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean room.
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 18 Sept 2023
Thanks for your review Jason! Please let us know what we can do to make your next stay even better. See you next time you're in the area!

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 5 Oct 2023
Thanks for your review Steve! We are glad to see your stay went exceptionally well. We can't wait to serve you again next time you're in the area!

8/10 Good

Randall, Forest Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stay for the Duck Beardsley run in September. Service staff were friendly and the pool area clean. The pool table was the best. I suggest replacing the Ms. Pac-Man arcade game as soon as possible with Frogger or Mortal Combat.
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 10 Sept 2023
Hey Randall! Thanks for your feedback and review! We are glad to see you had an enjoyable stay with us. We hope to see you next time your travels bring you to Detroit Lakes - we may even have an impeccable Frogger arcade game for you to play!

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, clean room and nice pool!
Stayed 2 nights in Sep 2023
Response from AmericInn Detroit Lakes Management on 18 Sept 2023
Thank you Diana for your review and kind words! We are glad you had an enjoyable stay, & we hope to see you next time you're in the area.

8/10 Good

Scott

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 10 Sept 2023
Hi Scott, thanks for your review! Let us know what we can do to make your next stay even better.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 10 Sept 2023
Thanks for your review Christopher! We hope to see you next time your travels bring you to Detroit Lakes.

8/10 Good

Marvin

Travelled with family, Travelled with pets
Liked: Amenities
Room 106 may have been recently shampooed as the carpeting was very damp. Other than that our stay was good. Breakfast is bare bones which is typical of this chain. Under staffed, who isn’t? Felt for the one lady as we saw her both mornings as well as the evening between.
Stayed 2 nights in Sep 2023
Response from AmericInn Detroit Lakes Management on 5 Sept 2023
Thank you for your feedback Marvin. We are glad to see that your stay went well. Please let us know what we can do to make your next stay even better!

2/10 Terrible

Dawid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst hotel stay experience in my life. I’ve stayed in hundreds of properties across the world from the most lavish resorts to 2 star small town properties like this, and never felt compelled to write a review, good or bad, until I came across this atrocity. This place should be shut down until new staff is hired and health and safety protocols are reviewed. I walked into the completely empty property to check in, only to be looked at up and down by the rudest person I’ve ever come across in the hotel or service industry industry. He was shocked to see a person entering the property and yelled that check in is not until 3 pm. I was completely aware of that. I politely asked if he could check me in as all rooms were empty and available, even for an additional fee. He only snapped back at me that he knows none of the rooms are clean. Was told manager will not be available for 6 days. In terms of the room itself, hair shavings were left over in the bathroom sink. The jetted tub had dirt and remnants of what appeared to be food pieces in it. My room was never serviced or cleaned during the 4 days I was there. The breakfast on offer was not only inedible but also spoiled. Pancake batter was separated into water and goo and rotten. Orange juice was water resembling urine. This place is an absolute nightmare. Stay away! For reference, I have stayed at this exact same brand and property in Wisconsin a week ago, and it was a pleasure and without a single complaint.
Stayed 3 nights in Aug 2023
Response from AmericInn Detroit Lakes Management on 5 Sept 2023
Hi Dawid. The experience you described it not characteristic of the level of service our associates strive to provide. We would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 Okay

harry

Travelled with family
Rooms are dark and quite dated. Linens were scratchy .
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 5 Sept 2023
Harry, thanks for your feedback. Rest assured that we are under new ownership & management and are working on updating all aspects of the hotel. We hope to see you next time your travels bring you to the area!

2/10 Terrible

Chasidi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property “overbooked” and despite paying extra for upgraded rooms, we did not get the rooms we paid for. Staff stated they were sorry but could do nothing and did not refund any over the inflated price.
Stayed 1 night in Sep 2023
Response from AmericInn Detroit Lakes Management on 5 Sept 2023
Hi Chasidi. Please feel free to reach out to us regarding your concerns with your stay. Any refunds need to be done through the point of booking, which would be Expedia. We sincerely apologize for the inconveniences that occurred for you, and hope you will give us another chance in the future. Thank you for your feedback.

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AmericInn Detroit Lakes Management on 1 Sept 2023
Thanks for your review Clint! We are glad that your stay went well and we can't wait to see you next time!