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Reviews of Sonesta Simply Suites Detroit Troy

2 out of 5
Sonesta Simply Suites Detroit Troy
2550 Troy Center Dr, Troy, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 801 reviews" "
Rating 8 - Good. 239 out of 801 reviews" "
Rating 6 - Okay. 83 out of 801 reviews" "
Rating 4 - Poor. 40 out of 801 reviews" "
Rating 2 - Terrible. 44 out of 801 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
The drain in the bath tub was not draining properly. It probably had too much hair in the drain trap. You stood in a lot of water during a shower. The body soap dispenser was empty. The washing machines needed an ap to pay for their use. No exhaust fan for removing shower steam so the room was muggy.
Stayed 3 nights in Apr 2024
Response from Cailey on 1 May 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excellent

Jazzae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cailey on 30 Apr 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Nakisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Very clean! Very comfortable!
Stayed 1 night in Apr 2024
Response from Cailey on 25 Apr 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from happy feet on 19 Apr 2024
Thank you for staying with us ,looking forward to your next visit

8/10 Good

Christopher, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities
This would have been a nice simple place to stay except for the heating fan being set at maximum and being very loud every 5 minutes and the refrigerator sounding like a diesel truck firing up when the compressor came on in room 117. Not helpful when needing a good night's sleep. Everything else was great.
Stayed 2 nights in Apr 2024
Response from Cailey on 9 Apr 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Poor

Indulekha

Travelled with partner
Disliked: Staff & service, amenities
I don’t think asking “did you need something “ when a person approaches the front desk is very professional or friendly. Dropping the room keys on the counter not saying a word is also incredibly rude. The ridiculous $5.00 per night parking fee is one of the stupidest ideas I have ever heard of. Is this hotel that desperate? One would logically think that parking is included with the room. Whoever thought this was a great idea is the person that steps over dollars to pick up dimes. The $5.00 parking fee has cost this hotel hundreds of dollars as we will never book with them again. What’s next a per towel fee? A fee per flush? Oh how about a fee every time the door key is used?
Stayed 3 nights in Mar 2024
Response from Cailey on 3 Apr 2024
I apologize for how the interaction with our staff went, i will speak with the Front Desk agent in question. Unfortunately we can not control the parking fee. It is mentioned on Expedia's site when you book.

8/10 Good

Bryce

Stayed 2 nights in Mar 2024
Response from Cailey on 25 Mar 2024
Thank you for you're review, we hope to see you again soon.

10/10 Excellent

Lisa M, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - easy. Staff friendly. Could use a couple more towels. Towel had rip in it and wash cloth looked more like a rag. Not terrible-still smelled clean but just truth.
Stayed 2 nights in Mar 2024
Response from Cailey on 21 Mar 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Allison

Liked: Cleanliness, property conditions & facilities
Friendly. Very helpful.
Stayed 1 night in Feb 2024
Response from Cailey on 6 Mar 2024
Thank you for your review, we hope to see you again.

10/10 Excellent

Lorenzo

Stayed 3 nights in Feb 2024
Response from Cailey on 21 Mar 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Shalona

Disliked: Staff & service
The convenience to different places. I didn’t like the overall attitude of some of the staff but not all were rude.
Stayed 2 nights in Feb 2024
Response from Cailey on 20 Feb 2024
Thank you for your review, we hope you give us another chance in the future.

4/10 Poor

Raphael

Disliked: Property conditions & facilities
The room is not very quiet to sleep. The heater is making loud noise all night long. No sleep.
Response from Cailey on 8 Feb 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 Poor

Abel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist had an attitude on my arrival. Then the TV didn’t work. For the night I spent here, I would have chosen somewhere else.
Stayed 1 night in Feb 2024
Response from Cailey on 7 Feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

samynathan

Travelled with family
Stayed 25 nights in Jan 2024
Response from Ursula on 3 Feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 7 nights in Jan 2024
Response from Ursula on 3 Feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

2/10 Terrible

DeShawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t what I expected..outdated & smelled funny
Stayed 1 night in Jan 2024
Response from Cailey on 22 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

McKayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

6/10 Okay

Raymond

Liked: Staff & service
Needs to be updated
Stayed 3 nights in Jan 2024
Response from Cailey on 29 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel experience was one small step away from being beyond incredible. The service provided was professional and our room was very clean.
Stayed 2 nights in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

8/10 Good

Tony

Stayed 1 night in Dec 2023
Response from Cailey on 22 Jan 2024
Thank you for your review, we hope to see you again soon.

2/10 Terrible

Danny

Stayed 1 night in Dec 2023
Response from Cailey on 8 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility house transit customers - heavy weed smoke before you enter the lobby.
Stayed 4 nights in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

samynathan

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 23 nights in Nov 2023
Response from Cailey on 3 Jan 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Darnella

Stayed 5 nights in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Nice hotel in good area. Would stay here again
Stayed 2 nights in Dec 2023
Response from Cailey on 11 Dec 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Lee

Travelled with partner
We use to stay here when I was another hotel company pre Covid, everytime we came to Michigan to visit family. So making our first visit since Covid we decided to stay at our usual hotel. First couldn’t find it then heard it changed names. But what a big change. The difference in service and cleanliness doesn’t compare to what it use to be. Now I don’t feel safe to walk in or out of the hotel. When you use to come in after hours you can always see or be greeted by someone in the office. Now silence. We stayed on the first floor usually in the same room for some reason. But the hotel and room feel damp and musty. Sad to say this would be the last time I stay at that hotel.
Response from Cailey on 7 Feb 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

6/10 Okay

Pernell

Stayed 1 night in Dec 2023
Response from Cailey on 3 Jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This suite was reserved specifically for three people. There were only 2 pillows and no extra blankets for the pull out bed. We had to purchase our own pillows and blankets. Staff were very rude when we inquired about these essentials.
Stayed 2 nights in Nov 2023
Response from Cailey on 28 Nov 2023
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
Internet was intermittent at best. Garage was left in the garbage can. A lightbulb didn't work. Front desk staff was so-so. Not nice (not mean ... but just going through the motions). I rarely give reviews...but this was a marginal hotel. Barely acceptable.
Stayed 2 nights in Nov 2023
Response from Cailey on 27 Nov 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
The only catch was that my refrigerator didn't work.
Stayed 1 night in Nov 2023
Response from Cailey on 20 Nov 2023
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable. Bed was comfortable. No complaints. Would stay again.
Stayed 1 night in Nov 2023
Response from Cailey on 13 Nov 2023
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

Lola, Grand Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed covers & sheets had hair all over it from previous visitors. The employee working the night I checked in was very nice and fixed the situation immediately. The next room I was put in was much better. Some of the housekeepers seem to be taking shortcuts.
Stayed 2 nights in Nov 2023
Response from Cailey on 9 Nov 2023
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Excellent

Felicia

Travelled with partner
It was very clean and it felt almost like home
Stayed 1 night in Oct 2023
Response from Cailey on 1 Nov 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Not as well maintained as it was when owned by Candlewood and the kitchen cupboard concept for necessities is poorly stocked by comparison but still allow dogs and rooms are still comfortable
Stayed 3 nights in Oct 2023
Response from Cailey on 30 Oct 2023
Thank you for your feedback.

10/10 Excellent

Varghese

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Oct 2023
Response from Cailey on 30 Oct 2023
Thank you for your review.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cailey on 24 Oct 2023
Thank you for your review.

8/10 Good

Andrea

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Cailey on 20 Oct 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Artur

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We booked two rooms, one of them was perfectly fine the second one smells horrible and bed sheets on a sofa-bed was dirty (hair, dirty spots). When we asked for clean sheets they told us that we have to change them by ourselves because they don’t have staff to do it. They offered partial refund for one night for inconvenience but overall I’m not happy with that stay.
Stayed 4 nights in Oct 2023
Response from Cailey on 18 Oct 2023
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
Great value! Room tidy and clean, convenient parking, efficient process. Everything we needed at an amazing price.
Stayed 1 night in Oct 2023
Response from Cailey on 18 Oct 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ser
Stayed 2 nights in Oct 2023
Response from Cailey on 17 Oct 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Ijunanya

Stayed 2 nights in Oct 2023
Response from Cailey on 1 Nov 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Wacus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice weekend stay. Clean, [except for vents], comfy bed. Bathroom was clean. Everything we needed for a short trip. Very convenient to many restaurants and shopping. The parking lot has been repaved to new condition. We'll consider coming back on a future trip.
Stayed 2 nights in Oct 2023
Response from Cailey on 10 Oct 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Janet

Stayed 2 nights in Oct 2023
Response from Cailey on 11 Oct 2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, convenient, comfortable
Stayed 9 nights in Sep 2023
Response from Cailey on 9 Oct 2023
Thank you for your review, we hope to see you again soon.

2/10 Terrible

Joann

Disliked: Staff & service, amenities
Location good, rate high for 2 star. Cleanliness ican improve and rooms are outdated.
Stayed 1 night in Oct 2023
Response from Cailey on 9 Oct 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 Okay

Chandra

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The rooms were clean, but run down. The coffee maker didn’t work, there was only one large glass, there was only a halt roll of toilet paper, no bedding for the pullout sofa, and the parking lot had gigantic potholes. They were nice enough to give us bedding when we asked for it, but it quickly added up to too many issues. We wouldn’t stay there again.
Stayed 3 nights in Sep 2023
Response from Cailey on 27 Sept 2023
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cailey on 25 Sept 2023
Thank you for your review, we hope to see you again soon.

2/10 Terrible

Ajmal, Beloit

Travelled with family
Very run down property, dirty carpets .chairs have their cushions all torn and scratched. I am surprised about those people who gave this property a relatively high score.
Stayed 1 night in Sep 2023
Response from Cailey on 22 Sept 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 Okay

John

Business traveller
totally average, bordering on dumpy
Response from Cailey on 19 Sept 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Jessie

Stayed 2 nights in Sep 2023
Response from Cailey on 19 Sept 2023
Thank you for your review, we hope to see you again soon.