Signature Room | Free WiFi, bed sheets

Reviews of Imperial Suites

3 out of 5
Imperial Suites
25125 Michigan Ave, Dearborn, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 94 reviews" "
Rating 8 - Good. 14 out of 94 reviews" "
Rating 6 - Okay. 6 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 8 out of 94 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DeAndre

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay
Stayed 1 night in May 2024
Response from GM on 6 May 2024
We're delighted to hear that you loved your stay DeAndre! Creating memorable experiences for our guests is what we strive for. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 8 May 2024
Thank you for the fantastic five-star review Jessica! We're thrilled you had such a positive experience with us and look forward to welcoming you back soon.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean. No cup drinking cup.
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you Krista for the glowing 5-star review! We're thrilled you found your room spotless. Your feedback about the drinking cups is noted and will be addressed promptly. Looking forward to welcoming you back soon!

10/10 Excellent

Jenna

Stayed 1 night in Apr 2024

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms. Perfect for a romantic getaway with your special person :) Front desk was very helpful and courteous!
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
We greatly appreciate your kind words Paris! It brings us joy to know that you had a wonderful romantic getaway with us. We eagerly anticipate the opportunity to host you again in the near future!

10/10 Excellent

Shanesha

Stayed 1 night in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and Clean. Staff had no problem helping. Only bad thing security no security lock inside
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you William for your wonderful feedback! We're delighted to hear that you found our rooms comfortable and clean, and that our staff provided helpful assistance. We appreciate your suggestion regarding security locks and will certainly take it into consideration for future improvements. We look forward to welcoming you back again soon!

10/10 Excellent

Ankit Pal, Brampton

Stayed 1 night in Mar 2024
Response from GM on 6 May 2024
Thank you so much for the glowing 5-star review Ankit! We're thrilled to hear that you had such a positive experience.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service
The romantic room was nice only downfall the bunny remote batteries were dead and the burn holes in the linen. Overall the room was clean. Great stay will book again
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you, Briana, for the 5-star review! We appreciate your positive feedback on the romantic room. We apologize for the dead batteries in the bunny remote and the burn holes in the linen. Nonetheless, we're glad you found the room clean and had a great stay. We look forward to hosting you again!

10/10 Excellent

Keionta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay!
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you so much for your kind words, Keionta! We're thrilled to hear that you had a very enjoyable stay with us. Your satisfaction is our top priority, and we hope to welcome you back again soon for another fantastic experience!

8/10 Good

Amber

Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Thank you Amber for your 4-star review! We appreciate your feedback and are glad to hear you enjoyed your stay overall.

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Thank you for your fantastic 5-star review Eddie! Your feedback means the world to us and motivates us to keep delivering exceptional experiences. We appreciate your support and look forward to serving you again soon.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from GM on 9 Apr 2024
Thank you, Jessica, for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and look forward to welcoming you back soon!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great romantic experience room was comfortable and clean and the shower was amazing only issue I had was when I was having fun with my woman someone was yelling at us from another room staff were super friendly I would definitely stay here again
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your romantic getaway and found our rooms comfortable and clean. We're thrilled that you loved the shower!We apologize for the disturbance you encountered during your stay. Rest assured, we'll address this issue promptly to ensure a more peaceful environment for all our guests.We appreciate your kind words about our friendly staff and look forward to welcoming you back for another stay.

6/10 Okay

Marquan

Disliked: Cleanliness
The rooms were nice but my seats smelled like they weren’t changed and area was not a good area didn’t know until I got there
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Thank you for sharing your thoughts, Marquan. We apologize for any inconvenience you experienced. Please know that we consistently change the sheets after each guest's stay. Your feedback is invaluable in helping us enhance our services.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you Gary for your 4-star review! We value your feedback and are committed to continuous improvement. Looking forward to serving you again soon!

8/10 Good

Daouda

Stayed 1 night in Feb 2024
Response from GM on 31 Mar 2024
Thank you for your 4-star review! We're glad you enjoyed your experience overall. We appreciate your feedback and hope to exceed your expectations in the future.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the huge shower. Very affordable for a night stay! I would stay again! The door to the outside doesnt close all the way and has a a gap. Wish there was more locks to just feel safer myself.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you so much for your feedback, Alicia! We're thrilled to hear that you loved our spacious shower and found our accommodations affordable. Your satisfaction is our priority, and we appreciate your valuable input regarding the door issue. We'll definitely look into improving the security measures to ensure a safer experience for all our guests. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the fact you can be on the bed and watch the shower
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you Jessica for your positive feedback! We're delighted to hear that you appreciated the convenience of being able to enjoy the shower from the comfort of your bed. We strive to provide unique and enjoyable experiences for our guests, and we're glad we could make your stay memorable. We look forward to welcoming you back soon!

10/10 Excellent

JaVaughan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very fancy, I loved the LED lights.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Thank you JaVaughan for your kind words! We're delighted to hear that you enjoyed the ambiance created by our LED lights. We strive to provide a unique and enjoyable experience for all our guests, and we're thrilled that you appreciated it. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
We're absolutely delighted by your fantastic 10-star review! Your support is deeply appreciated, and we're thrilled that you had such a wonderful experience with us.

10/10 Excellent

Alicia

Travelled with partner
Me and my husband had such a great time the staff was great the room was clean an beautiful most definitely will be booking again
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Thank you so much for your wonderful feedback Alicia! We're thrilled to hear that you and your husband had such a fantastic time with us. It's always our goal to provide excellent service and clean, beautiful rooms for our guests. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
It’s was great front desk was very helpful and friendly
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Thank you Jessica for your kind words! We're delighted to hear that our front desk team provided helpful and friendly service during your stay. We strive to make every guest feel welcomed and assisted throughout their visit. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Nnaemeka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and interesting stay
Area was quieter than I expected, but for a business stay it works. The room was spartan with essential amenities, but threadbare towels were a let down. Otherwise, the nicely colorful rooms and super-fancy bathroom design was nice.
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Thank you Nnaemeka for your feedback! We're glad the quiet atmosphere worked for your business stay. We apologize for the threadbare towels but appreciate your positive comments on the colorful rooms and super-fancy bathroom design. Your insights help us improve, and we hope to welcome you back for an even better experience.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The rooms are soooooo sexy. Omg the shower was the highlight. If you want to bring your significant other somewhere to set the mood this is the place. The prices are excellent. I will definitely be back. Only suggestion is to add a chair and table in the rooms and upgrade your towels.
Stayed 1 night in Feb 2024
Response from GM on 3 Feb 2024
Thank you Nicholas for the fantastic 5-star review! We're thrilled you enjoyed your stay, especially the sexy rooms and highlight shower. We appreciate your suggestions for a chair and table, as well as upgraded towels. Your feedback is valuable, and we look forward to hosting you again soon.

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Room for a unique experience.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thanks, Kristy! We're thrilled you enjoyed the unique experience in our Great Room. Your feedback means a lot, and we hope to see you again soon!

8/10 Good

Joey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Had a great time with my girl friend here. It’s a pretty nice place for a decent price.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thanks, Joey! Glad you had a great time. Affordable and enjoyable – appreciate the recommendation!"

8/10 Good

Paula, Plainwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Thank you Paula, for your positive 4-star review! We truly appreciate your feedback and are delighted to hear that you had a good experience. Your satisfaction is our priority, and we look forward to serving you again in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
An overall fun experience!
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Thanks a lot Ashley! We're delighted you had a blast. See you again soon!

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love getting a room here
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Great to hear you always enjoy your stay Malik! If you have any specific highlights or details you'd like to share about the place, feel free to let me know.

4/10 Poor

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Thanks for choosing to stay with us, Sidney! We appreciate your feedback and apologize for any inconvenience. If you have specific concerns, please let us know, and we'll do our best to address them.

2/10 Terrible

Rachel

Disliked: Cleanliness, amenities
Response from GM on 19 Jan 2024
Thanks Rachel for taking your time to give us review, We're sorry to hear about your experience. Your feedback is important to us. Could you please share more details so we can address and improve?

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place!
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Thank you Jade for your kind words! We're delighted to hear that you enjoyed your experience with us. If there's anything specific you loved, we'd love to know more.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and nicely designed.
Response from GM on 3 Feb 2024
Thank you Jade for your positive review! We're delighted to hear that you found our rooms very clean and nicely designed. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
We're sorry to hear your experience fell short of expectations. Your feedback is important to us. If you could provide more details, we'll work to address any issues.

10/10 Excellent

Elijah

Response from GM on 3 Feb 2024
Thank you Elijah, for the fantastic 5-star review! We're thrilled to hear that you had an excellent experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend staying here! The lights are pretty. The lit up fireplace is really nice. The rooms are clean. There was noise outside in a parking lot across the street but the tv drowned out that noise.
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Thank you Heather for the glowing review! We're thrilled to hear that you enjoyed your stay and found the ambiance, cleanliness, and amenities to your liking. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Alena, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience, Alena!

2/10 Terrible

Gillian

Stayed 1 night in Nov 2023
Response from GM on 19 Jan 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us. If you could share more details about the issues you encountered, we'll do our best to address and improve.

10/10 Excellent

Alena, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay & will be back for sure.
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Alena, We're delighted to hear that you enjoyed your stay! Thank you for choosing us, and we look forward to welcoming you back in the future.

4/10 Poor

Samantha

Liked: Property conditions & facilities
Disliked: Staff & service
It was great till it wasn't
I wanna start out by saying we were EXCITED to stay here. Were eccentric and the rooms were perfect for our personality. When we arrived we were given a clean and beautiful room. Then we discovered the lights didnt change color, we even purchased our own batteries and pointed the remote everywhere...nothing. tv remote broke. Ok...then the towels. Our had spots of flex seal on them (see pic) at checkout we were walked back to the room and had an inspection then i had to present the card i used at checkin to get my money back. We left in an emergency hustle so these setbacks were annoying. Ive never had a checkout like this! The language barrier between us and staff seemed to get worse as things went wrong. We were told that if that light didnt work he'd "get us next time"...there will be no next time.
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Thank you Samantha for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your enthusiasm for choosing our establishment and the positive remarks about the eccentricity of our rooms matching your personality.However, we sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn that the lights in your room did not function as expected, despite your efforts to resolve the issue. We also regret the malfunction of the TV remote and the presence of spots on the towels. Your concerns are being addressed with our maintenance and housekeeping teams to ensure immediate improvements.Regarding the checkout process and the card verification, we apologize for any discomfort caused. Your experience is not reflective of our usual standards, and we will be reviewing our procedures to ensure a smoother and more efficient checkout for our guests.Furthermore, we deeply regret any miscommunication or language barriers you experienced with our staff. We are actively working on enhancing communication training to provide a better experience for our diverse range of guests.Your feedback is invaluable to us, and we appreciate your understanding of the unexpected challenges you faced during your stay. We would like to assure you that the issues raised are being thoroughly investigated and addressed to prevent recurrence.We genuinely hope you will reconsider and provide us with another opportunity to exceed your expectations in the future. Your satisfaction is of the utmost importance to us, and we are committed to making amends for the shortcomings you experienced.Should you have any further concerns or if there's anything we can do to regain your trust, please do not hesitate to contact us directly.Thank you for bringing this to our attention.

10/10 Excellent

Alena, Detroit

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Thank you so much for the wonderful rating, Alena!

2/10 Terrible

Jermell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
We're sorry to hear that your experience was unsatisfactory. Your feedback is important to us. If you could provide more details about what went wrong, we'll work to address the issues.

8/10 Good

Malik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would’ve got 5 stars across the board but this my second time going and my led lights weren’t working like they were supposed to but other than that i really like this place
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Thank you Malik for taking the time to share your feedback with us. We appreciate your continued patronage and are delighted to hear that you enjoy your visits to our establishment.We apologize for any inconvenience you experienced with the LED lights during your second visit. We understand the importance of having everything in proper working order to enhance your overall experience. Please be assured that we are actively looking into the issue and taking steps to ensure that such discrepancies are addressed promptly.Your loyalty means a lot to us, and we are committed to making your future visits even more enjoyable. If there's anything specific you would like us to address or improve upon, please feel free to share your insights. We value your feedback, and it plays a crucial role in helping us enhance our services.Thank you again for choosing us, and we look forward to the opportunity to welcome you back for another positive experience.

8/10 Good

Shari

Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Thank you Shari for your positive review and rating! We're glad to hear you had a good experience. If there's anything specific you appreciated or any suggestions for improvement, feel free to share.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Wow! Thank you so much for the perfect score! We're thrilled that you had a fantastic experience. If there's anything special you loved or any additional feedback, we'd love to hear it.

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean. Ended up leaving my phone on mistake. Staff was honest and called my primary phone to inform me. Would highly recommend this property.
Stayed 1 night in Dec 2023
Response from GM on 19 Jan 2024
Thank you Norbert for sharing your positive experience! We're delighted to hear that you found our property clean and that our staff's honesty made a difference. We appreciate your recommendation and hope to welcome you back soon.

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Definitely did not realize we were booking a hotel room next door to a strip club and the rooms were definitely not made for sleeping if you know what I mean. Door didnt seal all the way. No way to shut LED lights. The neighborhood seemed unsafe so we couldnt even sleep there. Would not recommend. Would be a great placed to rent hourly with some fun guests.
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Thank you Rachel for bringing your concerns to our attention, and we sincerely apologize for the unexpected experience you had during your stay. It is disheartening to hear that the hotel's location and the surrounding environment did not meet your expectations.We understand the importance of a comfortable and secure atmosphere for our guests, and we apologize for any discomfort caused by the proximity to the strip club and the design of the room. Your feedback regarding the door seal, LED lights, and overall safety concerns are being thoroughly reviewed by our team to address these issues promptly.We truly value your input, and your comments will aid us in making necessary improvements to enhance the overall guest experience. It's regrettable that we fell short of your expectations on this occasion.If there's anything specific you would like to discuss or if we can assist in any way to address your concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to learn from your experience.We hope you will consider giving us another chance in the future to provide you with the positive stay you deserve.

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique spot
Stayed 1 night in Nov 2023
Response from Kevin - Management on 29 Nov 2023
Hi Murtaza,We are glad that you enjoyed your stay. We promise to bring even more unique rooms to the area and packages to make your stay even better!Hope to see you again soon

10/10 Excellent

Ammar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed help and G was the man who took care of me. Will go back again
Stayed 1 night in Nov 2023
Response from Kevin - Managment on 29 Nov 2023
Hi Ammar,We appreciate your stay and I'll pass the review to our staff and let them know to continue the good work. We plan on bringing even better rooms in the next phase.Thanks!