Dear Shirley, Thank you for being our guest at Extended Stay America. We value your feedback regarding cleanliness and maintenance issues and apologize for any inconvenience caused. Your insights are vital to us, and we'll share them with our team for improvements. Despite these challenges, we hope other aspects of your stay were enjoyable. We look forward to the opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Craig J, We're glad to hear you enjoyed your stay at Extended Stay America! We appreciate your feedback regarding parking availability. We'll consider your comments to enhance the guest experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Sincerely,Hotel Management

Dear Kelly, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Jocelynn, Thank you for taking the time to tell us about your visit. We are happy our location was convenient for your needs, and our service met your expectations. However, we regret any houskeeping and maintenance issues you encountered. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will address this with our team to ensure we are well-poised to serve you in the future. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Francisco, Thank you for posting such kind comments about our hotel, especially our front desk staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Cindy, We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we regret falling short of your expectations regarding the amenities and maintenance issues. Please be assured that we are addressing these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Jim, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the need for an interior remodel and the availability of our grab-and-go breakfast is duly noted. We understand the importance of a timely breakfast service and will address this issue with our team to ensure improvements are made. Please accept our apologies for falling short of your expectations. We appreciate your valuable feedback as it helps us identify areas for improvement. If you decide to give us another chance, we will strive to provide a more satisfactory experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Cindy, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Rita, Thank you for choosing Extended Stay America for your stay. We're delighted to hear that our convenient location served your needs well. We apologize for any inconvenience caused by the smoke alarms and appreciate your understanding. Your feedback is valuable, and we look forward to hosting you again for a seamless and comfortable experience.Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to post a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Sandra, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you leaving your kind remarks, most notably our clean and comfortable rooms. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Management

Dear Johnson, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear William, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience during your stay with us. We take pride in providing clean and comfortable rooms, and we are glad you found our concierge to be friendly and helpful. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management

Dear Aurora, Thank you for your recent review of our hotel and for sharing your feedback. Our top priority is our guests and employees' safety and security; the security team is reliable and well-trained. We are sorry for not taking this into action sooner, and we appreciate you for bringing this to our attention. We assure you we will address our staff and will investigate this issue. Please get in touch with us directly at the hotel so we can discuss further details. We are very sorry this occurred during your stay, and we look forward to hearing from you soon. Sincerely,Hotel Management

Dear Shailaja, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Perla, Thank you for your review and for choosing our hotel. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly to resolve your billing concerns. If we may be of any further assistance, please reach out to us directly at the hotel. We wish you all the best with your travels!Sincerely,Hotel Management

Dear Lauren, Thank you for choosing us. We are glad you were impressed by the services of our one associate. However, we are sorry for not meeting your expectations of the hotel's condition. Your feedback is important to us and will be shared with our housekeeping and maintenance team for further correction in the areas mentioned. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear fonna, Thank you for your feedback on your recent stay at Extended Stay America. We appreciate your observation regarding the pricing of our hotel, and we will consider it. We are glad to hear that you found our location convenient. If you have any other comments or suggestions, please let us know. We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Management

Dear Dietta, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear waseem, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the inconvenience this undoubtedly caused. Moreover, we apologize for the air conditioner's temporary issue. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Paula, Thank you for taking the time to share your review of Extended Stay America. We're sorry your experience was not up to par with your expectations. We apologize for the issues you encountered with the toilet and hotel phone; we're glad to hear that the hotel was clean during your stay. Additionally, we appreciate your feedback regarding our garb-and-go breakfast offerings and will use it to improve our services and amenities. We're glad to hear that you found our hotel to be cost-efficient, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management

Dear James, Thank you for staying with Extended Stay America and posting your candid review. We are so happy you could enjoy our clean and comfortable accommodations. Our housekeeping team works hard to maintain a pleasing environment for every guest, and we are glad you recognized their efforts. We also appreciate you pointing out the issue with our TV, and we will address this with our maintenance team immediately. Moreover, we regret our complimentary grab-and-go breakfast did not meet your expectations. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings. Thanks again for the feedback; we hope to welcome you back for a more satisfying stay when you return to our area.Sincerely,Hotel Management

Dear GARY, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We also apologize for the cleanliness issues with the guest room and any oversight on our part. It is never our intention to disappoint our guests in any way, and we assure you that the situation you described is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear anthony, Thank you for your review. We are disheartened to read about your experience with us, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management