Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Reviews of Baymont by Wyndham Detroit Airport/Romulus

2.5 out of 5
Baymont by Wyndham Detroit Airport/Romulus
9000 Wickham Rd, Romulus, MI

Reviews

7.6

Good

Rating 10 - Excellent. 467 out of 1201 reviews" "
Rating 8 - Good. 334 out of 1201 reviews" "
Rating 6 - Okay. 178 out of 1201 reviews" "
Rating 4 - Poor. 119 out of 1201 reviews" "
Rating 2 - Terrible. 103 out of 1201 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kaavya

Travelled with family and small children
Liked: Staff & service
Rome smelled of cigarette smoke and the neighboring room was playing loud music and yelling at the middle of the night between 1-3 AM. Overall not a pleasant experience staying at this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Hardy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an airport hotel, but an excellent one. Lots of food choices a block or two away, on a surprisingly nice sidewalk (trees, shade, quiet). The burrito place has vegetarian tacos! It's right next to DTW, the shuttle runs on time. No complaints. I would stay here again, happily.
Stayed 1 night in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, introduced us to a great resturaunt! Clean, quiet, and easy to find.
Stayed 1 night in May 2024

10/10 Excellent

Phyllis

Liked: Staff & service, property conditions & facilities
The bath tub needs to be replaced! It is an eyesore.
Stayed 1 night in May 2024
Response from GENERAL MANAGER on 21 May 2024
Dear Phyllis, We appreciate you being our guest at Baymont Inn & Suites Detroit Airport/Romulus and sharing your perfect rating. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our bathtub needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Best Regards,Sarah Barnhart,General Manager

8/10 Good

sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Baymont Inn & Suites Detroit Airport/Romulus; we hope to see you again soon. Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Windy

Liked: Cleanliness, staff & service
There was only one towel in the room for two people. The pillows are half the size of a normal pillow and there were no extra pillow or blanket in the room.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Windy, Thank you for choosing us and sharing your feedback. We are truly sorry for the housekeeping issues that you experienced and for the inconvenience this caused. We have noted your comments and will use them to improve our services and avoid such instances in the future. Thank you for staying with us, and we hope you revisit soon.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is absolutely amazing! They bend over backwards to accommodate every last minute, unscheduled need and are
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Erin. Thank you for sharing your review of your time with us. Although it seems you enjoyed your stay, we do apologize for not meeting every expectation. We are glad you liked the service provided by our front desk associates., and we do hope to see you again soon so we can provide you with a flawless visit. Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Cameron, We are glad you enjoyed your time at Baymont Inn & Suites Detroit Airport/Romulus. Thank you for your nice rating, and we look forward to your next visit. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quite, clean, and staff was nice . The breakfast, however, was mostly junk food, no nutritional value, coffee was weak, and no veggies.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Khaled, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for your high rating. We are glad you enjoyed your time with us and that our immaculate property and attentive associates enhanced your stay. That said, we regret not meeting your expectations with our breakfast offerings; we will share your feedback with our culinary team as we continually strive to improve our services. Thank you again for your business, and we look forward to welcoming you back soon.Best Regards,Sarah Barnhart,General Manager

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Staff was friendly, but the bed bugs were not.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Kevin, Thank you for taking the time to share your review. We sincerely appreciate your feedback, although we regret hearing about your experience during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we thank you for bringing this matter to our attention. Thank you again for staying with us, and we wish you all the best with your travels.Best Regards,Sarah Barnhart,General Manager

8/10 Good

Rashmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choices for vegetarians limited. Room rate for non breakfast eaters should be lower. Shuttle service t from airport excellent. Informative drivers.
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Dear Rashmi, Thank you for choosing us and taking the time to post a review. We are delighted you had a great experience and that you appreciated the convenience of our shuttle service. We have also taken note of your feedback regarding our breakfast choices; we always enjoy hearing from our guests and learning what would enhance their visit. We hope to welcome you again soon.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and friendly.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Eunice, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Baymont Inn & Suites Detroit Airport/Romulus.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, good option's for food nearby, and transportation to airport.
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Courtney, We're thrilled to hear that you enjoyed your stay with us! Providing excellent value for our guests is always our priority, and we're delighted that you found our pricing to be great. It's wonderful to know that you appreciated the variety of dining options available nearby, and we're glad that our convenient transportation services to the airport added to the ease of your stay. Thank you for choosing to stay with us, and we hope to welcome you back to Baymont Inn & Suites Detroit Airport/Romulus again soon!Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Muneer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very close to airport and clean
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Muneer, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for your perfect rating. We are thrilled you had a great stay and that our impeccable hotel and proximity to the airport enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Best Regards,Sarah Barnhart,General Manager

2/10 Terrible

lynda

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room smells smoke , the breakfast had few options .
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Lynda, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We were also sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are grateful for all your feedback and hope to have the opportunity to welcome you back to our hotel.Best Regards,Sarah Barnhart,General Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for a clean sleep near the airport. With 24 hr shuttle service every half hour.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Susan, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for your generous review. We are glad you found us to be of great value and that our well-maintained property enhanced your stay. It was also a pleasure reading our location in proximity to the airport and our shuttle service worked well for your travel plans. Thank you again for your feedback, and we look forward to welcoming you back very soon.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was so kind and helpful
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Dear Naomi, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We hope to welcome you again soon.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Sonnette

Business traveller
The staff was great!
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Sonnette, Thank you for your feedback regarding your recent stay. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Sarah Barnhart General Manager on 19 May 2024
Dear Sandra, We appreciate you taking the time to leave your kind rating for Baymont Inn & Suites Detroit Airport/Romulus. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a great deal for the price
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear April, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Baymont Inn & Suites Detroit Airport/Romulus. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We appreciate your business and hope to welcome you again the next time you're in the area.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Sarah

Very comfortable bed.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Sarah, Thank you for the wonderful feedback about our hotel. We are delighted to know how much you loved our comfortable beds. We appreciate your business and hope you will choose Baymont Inn & Suites Detroit Airport/Romuluson on your next visit.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Muhammad Anas

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Mr. Anas, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Mashrur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, and extremely convenient airport shuttle. Rooms were clean, but noticed some mold growing in the bathroom ceiling---that was the only negative tbh.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 21 Apr 2024
Dear Mashrur, Thank you for sharing your recent experience at Baymont Inn & Suites Detroit Airport/Romulus. We were delighted to read that you enjoyed our accommodations, and we thank you again for pointing out our great location close to the airport. It is wonderful to know you were also able to take advantage of our shuttle service to the airport. We appreciate your business and hope you will stay with us again on your next visit to the area.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

Meng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quiet.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 19 Apr 2024
Dear Meng, Thank you for the kind review of Baymont Inn & Suites Detroit Airport/Romulus. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to the area.Best Regards,Sarah Barnhart,General Manager

6/10 Okay

Nichole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Nichole, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

VIDYA BHARAT

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Ms. Bharat, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to serving you again in the future.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Gonzalo, Coral Gables

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Gonzalo, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to welcoming you back on your next visit.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

LISA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Lisa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

zhumeng

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Zhumeng, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We are glad you had a good time with us and that we exceeded all of your expectations. Thank you again for being our guest; we look forward to your next visit.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Erin

Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Erin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Baymont Inn & Suites Detroit Airport/Romulus; we hope to see you again soon. Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

THERESE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Therese, Thank you for the high rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Baymont Inn & Suites Detroit Airport/Romulus. We'd love to host you again someday for yet another unforgettable visit. Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Sarah

Travelled with partner
We didn’t have any problems.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Sarah, Thank you for staying at Baymont Inn & Suites Detroit Airport/Romulus and for your kind review. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should get demolished and built to current standards. There is absolutely no sound insulation and if you stay in the 1st floor you will hear every movement from the floors above. There must be wood floor joists and they are VERY noisy. We were on the 1st floor and it was the worst night’s sleep ever… Bathroom ceiling had mold. The breakfast area and food could also use some updating. There’s really no reason to not have a working toaster. The toaster needed to be kept below a certain level in order for it to work. At that level it doesn’t toast… Spend $20-$30 more and stay at a more updated place.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Matthew, Thank you for the feedback. We regret the inconvenience you encountered in your room and that you were unable to get a good night's rest. We also apologize for not meeting your expectations during breakfast and want to assure you that we are committed to enhancing our guest experience. Thank you for bringing these concerns to our attention. In addition, your comments regarding the bathroom cleanliness will be shared with the appropriate team; we are sorry your experience did not meet our high standards. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Gary

Travelled with family
The property was not clean and well maintained.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Gary, Thank you for the feedback. We sincerely apologize for not meeting your expectations regarding the upkeep of our property and for any inconvenience it may have caused. We strive to provide our guests with a fresh and spotless stay but regret that this was not your experience. We will share your message with the appropriate teams. Thank you again; we hope to welcome you back in the future for the exceptional visit you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Jassen

Liked: Cleanliness, staff & service
Everything was good for the night I was there, would book again.
Response from General Manager on 4 Apr 2024
Dear Jassen, Thank you for staying with us and for your high rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, make Baymont Inn & Suites Detroit Airport/Romulus an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Karen

Liked: Staff & service
They need to clean better
Stayed 1 night in Apr 2024
Response from General Manager on 3 Apr 2024
Dear Karen, Thank you very much for posting a review of your stay. We sincerely apologize for the issues you had regarding the cleanliness during your stay. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will address your comments with our housekeeping staff to ensure a better guest experience going forward. Thank you again; we hope to have the opportunity to provide you with the exceptional visit you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Ryan

Liked: Amenities
Clean rooms, good quality bedding, relatively modern bath, friendly hard working front desk
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on 30 Mar 2024
Dear Ryan, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. It is also wonderful to know that our thoughtful front desk associates left a lasting impression. Thank you for recommending Baymont Inn & Suites Detroit Airport/Romulus to future guests. We look forward to welcoming you back soon. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Amy

Everyone was nice, place was good
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on 30 Mar 2024
Dear Amy, Thank you for staying at Baymont Inn & Suites Detroit Airport/Romulus and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Tonia, Kentwood

Travelled with family
Liked: Cleanliness, staff & service
Did not like that they did not have parking for overnight travel.
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on 30 Mar 2024
Dear Tonia, Thank you for sharing your experience with us. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Clarke

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Clarke, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very nice
Stayed 2 nights in Mar 2024
Response from Sarah Barnhart General Manager on 23 Mar 2024
Dear Deborah, We are flattered by your generous review of Baymont Inn & Suites Detroit Airport/Romulus. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle is on time. Prompt 24 hr service. Staff is friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Sandra, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We are glad you had a perfect stay and that our thoughtful associates and timely shuttle service exceeded your expectations. Thank you again for being our guest, and we look forward to your next visit.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jeremy, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to your return and wish you all the best with your future travels.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Lori, We appreciate you taking the time to leave your kind rating regarding your recent visit to Baymont Inn & Suites Detroit Airport/Romulus. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to hosting you again in the future. Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
This place is VERY close to the airport and is what it is. An airport hotel with a decent breakfast and good prices. There are "nicer" hotels in the area, but at 2 times the cost.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Matthew, Thank you for sharing your recent experience at Baymont Inn & Suites Detroit Airport/Romulus. We were delighted to read you found us to be a good value, and we thank you for pointing out our great location close to the airport. We appreciate your business and hope you will stay with us again on your next visit to our area.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel 24 hr service to airport
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on 13 Mar 2024
Dear George, Thank you for taking notice of our excellent shuttle service team. They go above and beyond to assist our guests' every need getting to and from the airport, and we are glad that you appreciated this convenience. Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for telling us about your wonderful experience. We hope to see you again in the near future.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Jill

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was rock hard. Horrible.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Jill, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Andrew, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Baymont Inn & Suites Detroit Airport/Romulus soon!Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their large, firm beds. I did not like having to use a sinks that is outside of the bathroom and has carpeting underneath. I never received the SHOWER CHAIR that I requested. My door card expired twice before my 7 day stay was up, causing me to have to return to the front desk for a recharge. A particular front desk clerk who refused to return my "Good Morning"....but I would probably be staying there again soon.
Stayed 7 nights in Feb 2024
Response from General Manager on 9 Mar 2024
Dear David, Thank you for being our guest at Baymont Inn & Suites Detroit Airport/Romulus and for the feedback. We are glad to read you had an overall satisfactory visit and that you found the beds to be very comfortable. However, we apologize for the issues with the door locks in your room. Our maintenance team has been alerted to address your concerns. Also, we are sorry for the oversight in not providing the shower chair you requested. Ensuring that our guests have access to the necessary amenities is important to us, and we regret any inconvenience this may have caused. We will address this issue with our team to ensure that requests for amenities are promptly fulfilled in the future. Thank you for this valuable feedback, and we look forward to having another opportunity to provide you with a completely flawless visit the next time you are in the area.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

Robin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have pictures to back it up too. The heat didn’t work, the tv didn’t work the entire stay, the fridge door wouldn’t close, even after moving to a new room, the night stand drawer keep opening. I was closing it all day and night, the tv in the second room didn’t work til the night of my last stay, there was trash at the hotel entrance full and no one changed it. They never cleaned my room, when I inquired, they said, “ I have to come request linen and no one told me at registration, I watched and as new people came in, they didn’t tell anyone. My grands kept waking up sick due to the room being cold with no heat. The staff were really sweet and kind though. The hotel manager is terrible, I reached out to her to discuss my stay before my review and she wasn’t present nor returned my calls. I wouldn’t recommend to anyone albeit convenient to the airport
Stayed 3 nights in Feb 2024
Response from Managing Director on 8 Mar 2024
Dear Robin, Thank you for being our guest and for the feedback. We regret the issues you had in your room and that we were unable to reach out to you. We appreciate your patience and will share your message appropriately. Safe travels.Sincerely, Baymont Inn & Suites Detroit Airport/Romulus Team